Hertz Car Rental Tustin Introduce
Hertz Car Rental at the Tustin Auto Center is a dependable and professional transportation resource serving the community of Tustin and the surrounding areas of Orange County, California. As a globally recognized brand with a local presence, this facility provides the vast resources of a major agency coupled with the convenient, personal service expected from a neighborhood location. Whether you are a local resident needing a temporary vehicle while yours is in service, a business traveler in the area, or a vacationer exploring Southern California, this Tustin branch offers a seamless rental experience.
Located in a major automotive hub, Hertz in Tustin is perfectly positioned to cater to diverse needs, from daily commuter cars to specialty vehicles for moving or business logistics. The agency prides itself on maintaining a clean, reliable fleet and fostering a positive customer environment, as reflected in the positive feedback from real-life renters. The dedication to exceptional service, exemplified by staff going above and beyond—like offering compassionate assistance to those with urgent needs—distinguishes this location in the busy Orange County market.
This location doesn't just offer standard car rentals; it acts as a comprehensive transportation service, ensuring that residents have access to a vehicle that perfectly matches their specific travel or hauling requirements. The combination of a respected brand, flexible policies, and a customer-first approach makes the Tustin Auto Center branch a highly-regarded choice for all your vehicle rental needs in Southern California.
Location and Accessibility
The Hertz Car Rental branch is situated at the prime location of the Tustin Auto Center, one of the region's main commercial centers for automotive services.
The address is 28 Auto Center Dr, Tustin, CA 92782, USA.
Its strategic positioning provides excellent accessibility for the entire Orange County region:
- It is easily accessible from major freeways, including the I-5 and I-405, making it a convenient stop for travelers commuting between Los Angeles and San Diego.
- For air travelers, the location is a short distance from the John Wayne Airport (SNA), offering a quicker and often less congested alternative to renting directly from the on-airport facilities.
- The branch is committed to accommodating all customers, providing an officially designated wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring ease of access for customers with mobility needs.
- Ample on-site parking is available for customers arriving in their own vehicles for pick-up.
Services Offered
As a full-service Hertz agency, the Tustin Auto Center location offers a comprehensive array of rental products and services to satisfy various customer requirements in the bustling Orange County area.
- Extensive Vehicle Fleet: Offering a wide selection of vehicles ranging from economy cars for fuel-efficient commuting to spacious SUVs for family trips:
- Economy and Compact Cars: Ideal for navigating city streets and maximizing gas savings.
- Mid-size and Full-size Sedans: Perfect for business travel, longer distances, and comfortable family journeys.
- SUVs and Minivans: Providing necessary space for cargo, equipment, or larger groups.
- Specialty Vehicle Rental: Beyond standard passenger cars, the location explicitly offers:
- Cargo Van Rental: Essential for small business deliveries, moving furniture, or transport needs that require extra utility space.
- Flexible Payment Options: The agency provides multiple convenient ways to pay for your rental and deposit:
- Accepts all major Credit Cards.
- Allows the use of Debit Cards, providing flexibility for customers who prefer not to use credit.
- Supports NFC Mobile Payments (such as Apple Pay or Google Pay) for quick and secure transactions.
- Customer Loyalty Program: Access to the Hertz Gold Plus Rewards program, which allows members to bypass the counter, choose their car, and earn points toward free rental days.
- Corporate and Travel Programs: Catering to business clients, government travelers, and those with various affiliated discounts, such as AAA members.
Features / Highlights
The Tustin Auto Center Hertz branch is distinguished by several key features that enhance the customer experience and provide valuable benefits to the local California community.
- Outstanding Customer Service: Real customer testimonials highlight the exceptional, friendly, and efficient service provided by staff members like Ashley, Wien, and Cameron. This commitment to going "above and beyond" ensures a smooth and stress-free process for every renter.
- Support for U.S. Military Personnel: The agency offers valuable Active Military Discounts, providing a meaningful benefit to service members and their families in the community.
- Payment Flexibility: The acceptance of Debit Cards and NFC Mobile Payments significantly broadens access for customers who may not have a credit card or seek a contactless transaction experience.
- Prime Automotive Location: Being situated within the Tustin Auto Center makes it the perfect choice for collision and repair replacement rentals, offering immediate access to a temporary vehicle while their personal car is being serviced nearby.
- Guaranteed Accessibility: The provision of a wheelchair accessible entrance and parking lot ensures the facility is easily navigable and welcoming to all individuals.
Contact Information
For making a reservation, inquiring about a specific vehicle, or confirming a rental extension, please use the following contact details:
Address: 28 Auto Center Dr, Tustin, CA 92782, USA
Phone: (714) 731-6023
Mobile Phone: +1 714-731-6023
What is Worth Choosing
For Californians in the Orange County area, Hertz Car Rental at the Tustin Auto Center is worth choosing primarily for its exceptional blend of brand reliability and highly personalized, local customer care.
First, the convenience and location cannot be overstated. Being outside the airport, but still near major freeways and in a central auto district, saves local renters considerable time and stress. If your own car is undergoing repairs at one of the neighboring dealerships or service centers, this location is the most logical and efficient choice for your replacement transportation.
Second, the flexibility and customer-focused features set this branch apart. The acceptance of both debit cards and NFC mobile payments is a modern convenience that streamlines the rental process, while the provision of Active Military Discounts demonstrates a genuine commitment to supporting a core part of the California community.
Finally, the consistent praise from customers about the friendly and efficient staff—who are noted for their compassion and willingness to assist with complex rental situations—reinforces that you’re not just renting a car, but receiving a reliable transportation solution backed by excellent human service. For a hassle-free, accessible, and reliably professional car rental experience in Orange County, this Tustin location is highly recommended.
Hertz Car Rental Tustin Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental Tustin Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental Tustin Photos









Hertz Car Rental Tustin Location
Hertz Car Rental Tustin
28 Auto Center Dr, Tustin, CA 92782, USA
Hertz Car Rental Tustin Reviews
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★ 5★ 4★ 3★ 2★ 1Great experience with Cameron!!! He was extremely helpful, courteous. While helping me, He also showed kindness and compassion to another renter who needed car to take care of her father who suffered stroke. The other renter was asking if she could have whatever less expensive car they gave. Cameron took time to assist the other agent to get a better rate for her.He was apologetic to me for the delay caused by helping the other agent. Great customer service from this young lad!
July 19 · Bobby SyI had an outstanding experience thanks to Ashley and Wien! Their customer service was top-notch from start to finish. They were incredibly helpful, friendly, and efficient, making the entire car rental process smooth and stress-free. The vehicle was clean, reliable, and ready right on time. I truly appreciated their professionalism and attention to detail. Highly recommend them if you're looking for excellent service and a hassle-free rental experience. Thank you both for going above and beyond!
May 15 · JOYYAH Life & Business Coaching ServicesHands down the worst car rental experience I’ve ever had.I was given a loaner vehicle from this company through Tustin GMC after my car broke down. The moment I got into the car, it reeked of dirty diapers. Unfortunately, I had no choice but to accept it since they claimed they had no other vehicles available.I attempted to contact them numerous times—literally called over 100 times—and never got a single answer. The vehicle itself wasn’t just disgusting, it was mechanically unsound. I drive uphill daily, and while nearing home, the car struggled so badly it felt unsafe. I didn’t want to risk driving it again, so I had it towed—something I have documented proof of.The next day, I returned the car to a nearby Fullerton branch. The manager there said he couldn’t accept it due to company policy. So I drove all the way back to Tustin and spoke with the agent, who then redirected me to another manager at a neighboring dealership. On my way in, I called the office number again. As I stood outside the door, I could see the manager inside laughing and chatting casually—while my call went unanswered. Keep in mind, I had been calling for days with zero response.When I finally confronted her and asked why no one picks up the phone, she insisted they always do. I showed her my phone, still actively calling, and she became noticeably uncomfortable. I explained everything—showed her videos, AAA invoices, and receipts. I had the vehicle for nine days, even though it was unusable for four of them. The dealership only covered six days, so I had to pay out-of-pocket for the remaining three, despite the car being broken for nearly half the time I had it.I requested to speak to the area manager, who promised to review my evidence and either issue a refund or at least follow up with a resolution. That was in April. It’s now July, and I still haven’t received a single call.Avoid this rental company completely.If a dealership tries to send you here for a loaner, ask for reimbursement instead. You’ll likely end up with a filthy, defective car, terrible customer service, and absolutely no help if anything goes wrong.
July 18 · Leo MartinezHad a bit of a mixup with my reservation after picking it up at Burbank airport.Came to the closes hurts to where I was andTheseus, was able not only to resolve my problem but was very professional and helpful.Will be using this Hertz location from now on, because of Theseus.Very smooth transaction and walking out satisfied with the 5 star service.
February 14 · Bryhan AndradeAshley is by far the worst person I’ve ever dealt with in customer service. We had a flat tire on the freeway and couldn’t get through to roadside assistance (our calls weren’t going through).We thought we were lucky our car broke down near a Hertz. We walked in and explained what happened, hoping for a little help. From the start, Ashley had a horrible attitude. She talked down to us, saying there was nothing she could do and that only roadside assistance could help.We understood that, but kept trying to explain that our phones weren’t working and we couldn’t get through. She flat-out refused to help in any way, even saying we couldn’t use the store phone because we wouldn’t be able to take it back to the car. Instead of offering any solution, she acted like we were a problem for even being there.Only after some back-and-forth did she very reluctantly let us use her phone. It wasn’t just the lack of help, it was her attitude. Her tone, her behavior, and complete lack of empathy made an already stressful situation so much worse.We weren’t asking for anything unreasonable, just a bit of compassion in a moment of real stress. Ashley showed none. She doesn’t deserve to be in a customer-facing role, let alone in management. She was rude, dismissive, and made it very clear she didn’t care at all. Absolutely unacceptable experience.
April 15 · Agus Ob
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