Enterprise Rent-A-Car Introduce
For residents and visitors in the Northeast Ohio region, particularly in the Mentor area, having access to reliable, high-quality vehicle rental services is essential. Whether you need a temporary replacement car while yours is in the shop, a spacious van for a family trip or moving project, or a fuel-efficient vehicle for an extended journey, local providers offer a range of solutions. The Enterprise Rent-A-Car location on Mentor Avenue is a key resource for the community, providing a wide fleet of options and a customer-focused approach that emphasizes convenience and quality.
Enterprise Rent-A-Car is a globally recognized leader in the transportation solutions industry, built on principles of honesty, integrity, and strong community service. This specific branch serves as both a traditional car rental agency and a van rental agency, ensuring diverse needs—from personal errands and leisure travel to commercial use—can be met with a suitable vehicle. The commitment to customer care and a vast network of vehicles makes this location a reliable choice for local users in Ohio. Furthermore, the local branch proudly identifies as women-owned, contributing to the diversity and strength of the Mentor business community.
The Mentor, Ohio, branch of Enterprise Rent-A-Car is strategically located for easy access, serving the broader Lake County area and travelers passing through the region. Its placement on a major thoroughfare makes it easy to reach from surrounding communities like Willoughby, Painesville, and Concord Township.
- Address: 8585 Mentor Ave, Mentor, OH 44060, USA
- The location's prominent position on Mentor Avenue ensures visibility and straightforward navigation. For local customers needing to visit a rental office, the convenience of the address simplifies the pickup and drop-off process.
- Parking: On-site parking is provided for customers, which adds a layer of convenience when dropping off a personal vehicle before picking up a rental.
- Accessibility: The facility demonstrates a commitment to serving all community members by featuring a wheelchair-accessible entrance and a dedicated wheelchair-accessible parking lot, ensuring a smooth experience for customers with mobility considerations.
This Enterprise location offers comprehensive car and van rental services designed to accommodate nearly any transportation requirement for local Ohio customers. From short-term daily rentals to extended long-term options, the fleet selection is broad, focusing on quality and maintenance.
- Vehicle Rentals: A diverse range of vehicles is available, including economy cars (like a fuel-efficient Corolla SE Hybrid, noted by one satisfied customer for its incredible fuel economy), compact cars, full-size sedans, SUVs, and luxury cars. This variety allows customers to select the perfect vehicle for their needs, whether it’s a quick local trip or a cross-country adventure.
- Van Rental Agency: Specialized van rentals are offered, which is ideal for group travel, family vacations requiring extra space, or moving projects.
- Short-Term and Long-Term Rentals: Options for daily, weekly, and monthly rentals provide flexibility for both leisure and business travelers, as well as those needing a vehicle for an extended period during car repairs.
- Payment Flexibility: Multiple convenient payment options are accepted, including all major credit cards, debit cards, and NFC mobile payments, making the transaction process quick and easy. However, customers should always confirm the latest policies regarding deposits and forms of payment, especially when using a debit card, to avoid misunderstandings like those mentioned in some customer reviews regarding cash payments.
- After-Hours Drop-Off: Many Enterprise locations, including those in Ohio, often provide options for after-hours returns using designated drop-off points, though it is always recommended to confirm this service with the Mentor office directly.
- Roadside Assistance: All rentals are typically backed by a comprehensive roadside assistance program for peace of mind while traveling throughout Ohio and beyond.
The Mentor Enterprise branch stands out due to several key features that enhance the customer experience and demonstrate a commitment to various segments of the local community.
- Active Military Discounts: The branch honors active-duty military members and veterans with specific discounts, recognizing their service with special rates on both leisure and official government travel rentals. This policy is part of Enterprise's commitment to supporting those who serve.
- Women-Owned Business: The location identifies as women-owned, which promotes diversity in business leadership within the Mentor and broader Ohio commercial landscape.
- Commitment to Cleanliness: While customer experiences can vary, the goal is to provide clean, well-maintained vehicles. One customer highlighted an exceptionally positive experience with a highly fuel-efficient and clean rental car, which speaks to the high standard the company aims to maintain across its fleet.
- Variety of Rental Accessories: Customers can typically add extra features to their rental, such as GPS devices or child car seats, for added convenience during their travels.
- Enterprise Plus Loyalty Program: Regular renters can benefit from the Enterprise Plus program, which allows members to earn points toward free rental days and receive faster service.
For scheduling a reservation, asking about current vehicle availability, or inquiring about specific rental policies in Mentor, Ohio, local users can contact the branch directly.
- Address: 8585 Mentor Ave, Mentor, OH 44060, USA
- Phone: (440) 205-6950
Choosing the Enterprise Rent-A-Car location in Mentor, Ohio, offers local users a blend of convenience, professional service, and a broad vehicle selection. The company’s long-standing reputation in the industry is a key factor, but more specifically, the local branch provides distinct advantages for the Ohio community. The identification as a women-owned business and the dedicated active military discounts are notable gestures of community commitment that go beyond standard service offerings.
The experienced and friendly staff, like the team member praised for providing a great, fuel-efficient vehicle and making a customer feel like a "VIP client," work to ensure a smooth, positive rental experience. While customer feedback occasionally points to areas for operational refinement—such as ensuring vehicle readiness and consistent communication on payment policies—the overall commitment to professional, accommodating customer support remains a core strength. The comprehensive fleet, which includes everything from economy hybrids perfect for long Ohio road trips to spacious vans for larger groups, guarantees that you can find a vehicle tailored precisely to your needs right here in Mentor. When you need dependable transportation in Northeast Ohio, this Enterprise branch aims to be your first choice.
Whether you are planning a weekend getaway, need a reliable work vehicle, or are coordinating a large group outing, the combination of accessible location, diverse fleet, and customer-centric features like military discounts and accessible facilities makes the 8585 Mentor Ave branch a strong contender for your next car or van rental in Ohio. It's recommended to always confirm your reservation and any specific policies (like payment types and vehicle readiness) directly with the branch prior to your arrival to ensure the smoothest possible experience.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car Reviews
pickupinsurancecalldepositmanageremployeesefficientmini vanthe rentalSUV
★ 5★ 4★ 3★ 2★ 1Dan helped me with getting into a car with great fuel economy for 1800 mile trip back home. If you get the chance rent the Corolla SE Hybrid!! 150$ spent in fuel for almost 2 thousand miles!! I just left the dealership with one of my own! Great service best car available Dan made me feel like I was a VIP client! Promote this man!!!!!!
May 31 · CJ RussellPretty disappointed not the level of service I expected from Enterprise. My 1st problem was I told the guy I confirmed the reservation with the day before I would be paying in cash he said ok. I made a special trip to the bank before going there to get cash. Only to be told when I got there we don't take cash. They said the guy I talked to was corporate, don't care you all should be on the same page. Yes I know they would still need a CC for additional charges.2nd issue I didn't notice until I got in the van to leave. The inside was filthy crap all over the seats, headrests, doors, cup holds and the windows were a mess. The van didn't appear to have been clean in a number of rentals. I went home and spent a hour wiping stuff off and cleaning the windows. The wipes we used were black with crude. Wish I would have taken a picture of the van before we cleaned it.3rd issue I didn't notice until we were on the road the next morning the front passenger tire was shot and mismatched from the other 3 tires.For the kind of money it cost to rent a van I excepted better.
July 18 · Joe McGinnisCustomer service was impeccable! I was very satisfied with the vehicle that they chose for me and the return was done in a professional manner where they gave me an extra day at no charge because of a mixup in the insurance approval. Thank you for fighting on my behalf. I will definitely recommend Enterprise to my family/friends and we will rent from them again. 🤩🤩🤩
September 18 · Rabett DiggsI LOVE enterprise. I rent from them often and have never had a bad experience. This was my second time trying to use the mentor location since moving to lake county and to say I had a horrible experience is an understatement. The first experience was not great but after being there for nearly 2 hours we got it done. This time the constant run around and blatant incompetence was ridiculous. I have never in my life had this many issues trying to rent a car. I went down the street to Hertz and the customer service was incredible. It is safe to say that I will be traveling the 45 minutes to the next closest Enterprise or taking my business to Hertz moving forward. If I could give zero stars I would.
September 19 · Destiny KingEnterprise has a friendly and helpful staff. Assistant branch manager, Dan, was very professional and kind. He made sure ì was happy with the vehicle type I chose and got it cleaned up and ready for me quickly. Pick up and drop off was an easy process and well done.
July 19 · Diane Stuart
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