National Car Rental Introduce
For frequent business travelers and visitors arriving in Wisconsin's capital city, securing reliable, fast, and high-quality transportation is a critical part of a successful trip. **National Car Rental at Dane County Regional Airport (MSN) in Madison, WI,** stands out by providing an elevated experience that focuses on speed, choice, and control for the busy customer. Located right at the airport, this agency is strategically positioned to serve the influx of professionals and tourists, offering a diverse fleet and the highly-regarded Emerald Club loyalty program benefits.
The Madison location is distinguished by its commitment to professionalism and efficiency, particularly noted by its most frequent renters. Customers with elite status in loyalty programs often find that their recognition and expedited service are consistently honored here, something that can be a rarity in the travel industry. The staff is frequently praised for being knowledgeable, patient, and empowered to solve issues quickly, ensuring a seamless start and end to your time in Wisconsin.
Furthermore, National Car Rental at this location is proud to be identified as a **women-owned business**, highlighting a dedication to diversity and local entrepreneurship within the Madison community. This location is focused on creating an accessible and welcoming environment for every renter, from the casual traveler heading up north to the dedicated road warrior making Madison a routine stop.
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### Location and Accessibility
The National Car Rental branch is situated directly at the **Dane County Regional Airport (MSN)**, offering maximum convenience for air travelers. Being located right at the terminal eliminates the need for shuttles to off-site lots, allowing you to quickly transition from your flight to your rental vehicle.
The official address places the rental counter and vehicle lot centrally located for all airport patrons:
Address: 4000 International Ln, Madison, WI 53704, USA
This location benefits from its proximity to major Madison thoroughfares, including International Lane itself, providing quick access to Interstate 39/90/94 for connections to Milwaukee or Chicago, and Highway 151 heading toward downtown Madison and the Capitol Square. The facility is also committed to accessibility, featuring a **Wheelchair accessible entrance** and a **Wheelchair accessible parking lot**, ensuring that all customers have a smooth and dignified experience.
It is important for travelers, especially those with late-night arrivals, to be aware of the operational hours. While some information suggests extended hours, a common schedule for airport car rental counters may be from approximately 8:00 AM to 11:59 PM daily. Travelers should always confirm their pick-up time with the agency, as rental kiosks and services at airport locations can close, potentially leaving late-arriving customers stranded until the morning, as highlighted in some customer feedback. Planning for delays or late-night arrivals is crucial for a smooth experience.
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### Services Offered
As a leading national car rental agency, the Madison MSN location provides a comprehensive array of vehicles and services tailored to both the business traveler and the family vacationer. Their extensive fleet ensures that whether you need a compact car for zipping around State Street or a large SUV for a trip to Devil's Lake, you have excellent options.
- **Diverse Vehicle Classes:** The available fleet typically includes Economy, Compact, Midsize, and Full-Size Sedans for standard travel needs.
- **Specialty Vehicles:** They offer Minivans (like the Chrysler Pacifica), a wide selection of SUVs (including the Chevrolet Tahoe and Nissan Rogue), Pickup Trucks (such as the Toyota Tacoma), and a range of Luxury vehicles (like the Audi A4) for a premium experience.
- **Business Travel Services:** The agency is particularly well-suited for corporate travel, with fast counter bypass and vehicle selection privileges for elite loyalty members.
- **Loyalty Program Access:** Seamless integration with the Emerald Club allows members to earn rewards, choose their own car from specific aisles, and benefit from expedited service.
- **Variety of Payment Options:** For convenience and flexibility, the location accepts major **Credit cards**, **Debit cards**, and modern **NFC mobile payments**.
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### Features / Highlights
The Madison location of National Car Rental distinguishes itself with features designed for efficiency, value, and customer recognition. These highlights are what draw many loyal customers to this specific branch:
- **Elite Loyalty Recognition (Executive Elite):** Unlike experiences at some other locations, the staff here is consistently recognized for acknowledging and honoring high-tier loyalty status, providing the expected perks like vehicle choice and upgrades without unnecessary friction.
- **Seamless Experience for Frequent Renters:** The agency excels in providing a quick "Drop & Go" service with email receipts and counter bypass privileges through the Emerald Club, saving valuable time for business travelers.
- **Women-Owned Business Identity:** This local distinction demonstrates the branch’s commitment to diversity and community support, which may be a point of preference for local consumers and corporate partners.
- **Discounts for Active Military Personnel:** The location proudly offers **Active military discounts**, a valuable benefit and show of appreciation for those serving our country in and around Wisconsin.
- **High-Quality, Professional Staff:** Customer reviews frequently commend the team for being "friendly, knowledgeable, and incredibly patient," emphasizing a level of customer service that is often cited as best-in-class within the rental industry.
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### Contact Information
To ensure a smooth reservation, especially when arriving at the Dane County Regional Airport, it is always best to book in advance and confirm your pickup details. The contact information for the National Car Rental at the Madison airport is:
Address: 4000 International Ln, Madison, WI 53704, USA
Phone: (833) 749-2429
This phone number will connect you to the reservation or local service team, allowing you to ask critical questions about hours of operation, vehicle availability, and any specific loyalty program benefits you wish to utilize during your Wisconsin visit.
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### What is Worth Choosing
For the traveler whose time is money, or the local resident who demands exceptional service, National Car Rental at the Madison airport is an ideal choice, primarily because it delivers on the promise of the Emerald Club experience. The ability for frequent renters to bypass the counter, walk straight to the lot, choose their preferred vehicle from the Aisle (paying only the reserved Midsize rate), and utilize the efficient Drop & Go service provides an unparalleled level of speed and control.
While the potential for closure outside of standard operating hours is a note of caution for any airport agency, the consistent praise for the Madison team's proactive and professional attitude makes them a reliable partner once the counter is open. Their staff's commitment to customer satisfaction and problem-solving—as highlighted by the executive traveler who "actually look forward to traveling through this location"—is a powerful testament to their excellent training and empowered service model.
Ultimately, choosing this National Car Rental location means prioritizing a premium, efficient, and well-managed car rental experience right at your point of arrival in Wisconsin. For those with Executive or Executive Elite status, this Madison branch is clearly dedicated to making sure those privileges translate into a tangible, time-saving benefit, making it the superior choice for high-frequency or high-expectation travelers navigating the Badger State.
National Car Rental Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
National Car Rental Photos










National Car Rental Location
National Car Rental
4000 International Ln, Madison, WI 53704, USA
National Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I rent cars nearly every day of the year, so I’ve seen it all—but the team at National Car Rental in Madison, WI stands out in the best possible way. From start to finish, the entire staff is friendly, knowledgeable, and incredibly patient. They move with urgency and professionalism, and for once, I didn’t have to fight to be acknowledged for having Executive Elite status.At other locations, I often have to go out of my way to get basic service or have car issues taken seriously. Not here. The Madison team is clearly well-trained, empowered to solve problems, and genuinely cares about creating a great customer experience. I actually look forward to traveling through this location because of how easy and enjoyable they make the process.If I could recruit their entire team, I would. Huge kudos to their leadership—this is what great service looks like.
July 04 · Caroline JansenWorst experience in all of my traveling life. Had a delayed afternoon departure causing me to miss my connection in Atlanta. Was scheduled to arrive in Madison at 4:30p. Kept in touch with National throughout all the delays. Flight arrived in Madison at 2:30a only to find all rental car kiosks closed!Thank you, National for allowing me to experience spending the night in the airport until you opened at 8:00am the next morning! I was scheduled to be at my business location at 6:00am. No one EVER mentioned closure hours-something I NEVER expected!
June 14 · Laurie C.My recent National Car Rental experience was very favorable. From the friendly and efficient customer service representative to the use of a beautiful and new Camery -- I enjoyed the entire process. While there was no Emerald Isles in Madison (MSN), WI, the check in and drop off was flawless and stress free. I highly recommend using National Car Rental.
June 17 · Brian JohnsonThey were able to extend my rental time at short notice . When I found out I would need car longer.
May 01 · Steven RussellI’d say roadside assistance was horrible, but that implies that we even received assistance to begin with. Over 4 hours later…we took care of everything ourselves, but the tire looks like it hasn’t been rotated/serviced/changed in I don’t know how long, so that’s dangerous in itself. Not to mention this is a 2023 vehicle, the tire shouldn’t already look like this but…here we are). A 2023 vehicle spare tire looks like it rolled straight out of the 90s. I’m a little skeptical of this drive back now, I sure hope National/Enterprise compensates for this. When I spoke to the 4th representative I asked for a direct call back number to stay in contact for help, so of course she says “8…” and then it goes silent, and then the call gets disconnected. How convenient. I mean, this is comical at this point. They want us to pay for a flat tire that resulted from their lack of upkeep. And Abdul (not sure of his last name) told me I needed to fix my tone (after waiting over 3 hours for NO help). Do better National. 0 stars for customer service. 0 stars for roadside assistance. Worthless. You get 1 star because 0 isn’t an option.UPDATE: It’s 7:30 PM and we just received a text update saying it’d be another 2-3 HOURS, mind you we’ve been waiting since 2:30 PM! Unfortunately this is probably the only place to rent vehicles in this area and they have no problem maintaining business, but if they actually had a competitor they’d be out of business for sure. I see the lack of good rating here. This is what happens when there’s no competition…they do not care. So here’s just another useless rating that won’t improve anything with this company. :)
April 02 · Bree Maynard
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