Serra Medical Transportation Inc - Non-Emergency Medical Transportation in Burlingame

- 1299 Old Bayshore Hwy, Burlingame, CA 94010

For residents across the San Francisco Bay Area, particularly in San Mateo County and surrounding communities, accessing consistent and dependable medical care is paramount. However, for seniors, patients, and individuals with mobility challenges, transportation can often become a frustrating barrier to essential health services. This is where Serra Medical Transportation Inc. - Non-Emergency Medical Transportation (NEMT) in Burlingame steps in, offering a specialized and necessary local service. Unlike a standard taxi or ride-share, this provider focuses exclusively on safe, reliable, and compassionate transport for those who require assistance or specialized vehicles, such as wheelchair-accessible vans.

Established in Burlingame, California, Serra Medical Transportation Inc. is dedicated to supporting the healthcare routine of the local community. They understand that a trip to a physical therapy appointment, a regular dialysis session, or a post-operative check-up requires more than just a ride—it requires a partner trained in patient care and mobility assistance. The company’s long-standing presence in the area, dating back to 1987, underscores their commitment to the residents of San Mateo and the wider Bay Area.

The core of their service revolves around the principle of dignity, punctuality, and safety, ensuring that patients never have to miss an important medical appointment due to a lack of suitable transport. Their fleet is specifically equipped to handle various levels of mobility needs, ensuring a seamless and stress-free experience from the moment of pickup to the final drop-off at the healthcare facility. This specialized focus fills a critical gap in local transportation infrastructure for vulnerable populations.

While the company aims for the highest standards, it is important for California users to be aware of the range of customer experiences. While many testimonials praise drivers for being "on time, courteous and very helpful," providing "safe driver" service, and even assisting riders inside hospitals, there have been serious public complaints alleging dangerous driving behavior, including excessive speeding and running a stop sign. Choosing this or any medical transport service should involve considering all public feedback and having open communication with the provider about their driver safety protocols and training. Customers are encouraged to report any immediate safety concerns directly to the company and, if necessary, to the relevant local authorities.

Serra Medical Transportation Inc. is strategically located to serve the San Mateo region and the greater San Francisco Bay Area. Their main office is situated in Burlingame, an easily accessible hub on the Peninsula.

The address is 1299 Old Bayshore Hwy, Burlingame, CA 94010, USA. This location on the Old Bayshore Highway is conveniently positioned to access major highways like US-101, allowing for efficient travel to hospitals, clinics, and residential facilities throughout San Mateo and surrounding counties. This central positioning is vital for reducing travel times to essential medical appointments.

Crucially, the facility is designed with client comfort and access in mind. The location is equipped with:

• Wheelchair Accessible Entrance: Ensuring smooth and safe entry and exit from the main office area for clients, family members, and caregivers who are managing a transport booking.
• Wheelchair Accessible Parking Lot: Providing designated and properly spaced parking for vehicles transporting individuals with mobility aids.
• Restroom: Offering a necessary amenity for clients and personnel.

These physical accommodations reflect the company's core mission as a dedicated handicapped transportation service, placing accessibility at the forefront of their operation. They serve not just private individuals, but also local healthcare facilities, assisted living centers, and various commercial clients who require regular, dependable patient transport.

Serra Medical Transportation Inc. is a specialized provider, and their services are tailored to meet the non-emergency medical transportation needs of a broad client base, including seniors, patients, and people with disabilities. Their offerings go beyond simple transit, incorporating a level of care and accommodation specific to health-related travel.

• Non-Emergency Medical Transportation (NEMT): The primary service, ensuring safe and timely transport to and from scheduled medical visits that do not require an emergency response. This includes transport for routine check-ups, follow-up appointments, and non-critical transfers between facilities.
• Wheelchair Transportation and Vans: Specialized transport using ADA-compliant wheelchair vans. These vehicles are equipped with well-designed lifts, ramps, and safety restraint systems to ensure the secure and comfortable travel of clients who use wheelchairs.
• Physical Therapy and Medical Appointments: Dedicated service for recurring appointments like physical therapy, dialysis, chemotherapy, and other essential medical treatments that require reliable, scheduled transport.
• Senior Transportation Services: Providing a reliable means for older adults to maintain their independence and access both medical and domestic services. This can include transport to day programs, community centers, or other necessary locations.
• Walker Transport: Catering to ambulatory clients who require the use of a walker or other minimal assistance, ensuring the transport is safely accommodated and secured during transit.
• Domestic and Commercial Service: Serving both private residential clients and commercial entities, such as hospitals, clinics, and assisted living facilities, for coordinated patient transfers and daily medical commute needs.
• Drop-In & Emergency Care (Non-Emergency): Offering transport solutions for urgent but non-life-threatening needs, ensuring quick access to care when a standard appointment is not feasible, but an emergency ambulance is not required.

As a specialized handicapped transportation service, Serra Medical Transportation Inc. offers several features that distinguish it as a dedicated choice for NEMT in the Bay Area.

• Specialized Wheelchair Fleet: The fleet consists of specialized vehicles, including wheelchair vans, that feature hydraulic lifts, power ramps, and secure safety restraints. This commitment to appropriate vehicle outfitting ensures a higher degree of comfort and safety for clients with limited mobility.
• Trained and Compassionate Staff: Drivers are trained to provide patient assistance and may hold certifications in first aid and CPR, providing a greater level of support than standard transport services. Testimonials frequently highlight the staff's courtesy and helpfulness, even assisting patients inside hospitals.
• Extensive Service Area Focus: The company specializes in serving San Mateo and surrounding Bay Area communities, indicating deep local knowledge and established routes, which can contribute to reliable on-time performance for medical schedules.
• Accessibility Guarantee: The business location itself is fully accessible, featuring a Wheelchair accessible entrance and a Wheelchair accessible parking lot, offering peace of mind to clients and caregivers from the moment they interact with the facility.
• Experience and Longevity: With over three decades of business operation in the area, the company brings a long history of experience in providing specialized medical transport.

For scheduling a ride, inquiring about specific mobility accommodations, or discussing service area details, the Burlingame office provides direct contact options.

Address: 1299 Old Bayshore Hwy, Burlingame, CA 94010, USA
Phone: (650) 340-9999
Mobile Phone: +1 650-340-9999

It is advisable to contact them well in advance to book specialized services like wheelchair transportation to ensure availability, especially for recurring appointments.

For California residents in the San Mateo area, choosing Serra Medical Transportation Inc. is worthwhile primarily because of its high degree of specialization. This is not a general transportation service; it is a dedicated Handicapped transportation service and NEMT provider. When a loved one’s health depends on safe, reliable, and assisted travel to medical appointments, choosing a specialist is often the best course of action.

What makes them a strong contender is the extensive range of services explicitly catering to mobility needs: from Wheelchair Transportation with fully-equipped vans to Walker Transport and Senior Transportation Services. This means they are prepared to handle the logistics and care requirements that standard transportation services cannot. Their vehicles and drivers are set up for secure patient transport, including managing entry, exit, and securing mobility devices.

Furthermore, the company's deep local presence and focus on the Bay Area, combined with their commitment to facility accessibility, make them a dependable local partner for healthcare providers and families alike. While acknowledging customer reports of traffic violations is essential—and prospective clients should always prioritize safety and verify current safety practices—the numerous positive reports of on-time, courteous, and careful service confirm that they successfully deliver high-quality, personalized care for many clients. When the need is for non-emergency, assisted medical transport, Serra Medical Transportation offers the necessary equipment and specialized training that provides peace of mind in a crucial area of healthcare access.

Serra Medical Transportation Inc - Non-Emergency Medical Transportation in Burlingame

1299 Old Bayshore Hwy, Burlingame, CA 94010, USA