Avis Car Rental Introduce
For residents and visitors in the District of Columbia, navigating the area often requires flexibility in transportation, whether for running city errands, heading out of town for the weekend, or accommodating a large group. The Avis Car Rental location at 5911 Blair Rd NW in Washington, D.C., serves as a key neighborhood resource for reliable vehicle access, offering a national brand's extensive fleet with a focus on local accessibility and service.
Situated away from the high-stress environment of major airport rental counters, this neighborhood branch aims to provide a more convenient and focused experience for D.C. users. As a full-service car and van rental agency, it is equipped to meet varied needs, from compact cars perfect for finding city parking to large passenger vans necessary for transporting groups.
Customer experiences at this location, however, paint a picture of complexity. One long-term customer noted the staff’s strong commitment to "personal human contact and communication," contrasting it with the rarity of such interaction in today’s service economy. This review highlights a "straightforward approach" and a willingness to "interact with customers," including assisting individuals like Uber drivers with account issues and payments. This suggests a team that is hands-on and directly involved in local customer service, aiming for direct resolutions.
Conversely, another customer review highlights significant issues, particularly regarding vehicle cleanliness and billing disputes. An unfair charge for a "cleaning fee" on a car that was reportedly unclean at pick-up suggests that while the staff might be communicative, there can be internal operational inconsistencies, particularly with vehicle preparation. While the customer was eventually refunded after providing video proof, this incident underscores the necessity for D.C. renters to be diligent upon picking up and dropping off their vehicles at this specific location.
Despite these varied accounts, Avis Car Rental on Blair Road NW remains an established option in the District for a wide range of rental needs, offering specific benefits like accessibility features and discounts for the active military community. Prospective renters are encouraged to engage directly with the staff and follow best practices for documenting vehicle condition to ensure a smooth transaction.
The Avis Car Rental branch is conveniently located at 5911 Blair Rd NW, placing it in a well-trafficked, accessible area of Washington, D.C. This positioning in the northern section of the District makes it easily reachable for residents of Brightwood Park, Takoma, and other surrounding neighborhoods, providing a valuable local alternative to downtown or airport-based rental sites.
The specific address is:
5911 Blair Rd NW, Washington, DC 20011, USA
A significant feature of this branch is its commitment to physical accessibility. The facility includes a designated:
- Wheelchair accessible entrance
This ensures that the counter area and vehicle pickup zone are accessible to all customers, demonstrating an effort toward inclusivity in service provision, which is a key consideration for D.C. users.
Customers should note the location's operating hours typically cater to daily business needs, with extended hours during the work week and reduced hours on weekends. It is advisable to always confirm the current operating schedule and, if needed, inquire about the free pick-up service, a convenient option that may be available to transport customers to the rental counter from a nearby location.
Avis Car Rental at this neighborhood branch provides a comprehensive suite of rental services characteristic of a major international agency, tailored to the demands of the D.C. market:
- Full Range of Car Rentals: The fleet typically encompasses everything from economical compact cars, perfect for maneuvering and parking in the District, to full-size sedans, SUVs, and luxury vehicles for business or extended travel.
- Van Rental Agency: A major service focus is on group transportation. The branch offers minivan rentals (e.g., Chrysler Pacifica) for families and passenger van rentals (e.g., 12- and 15-passenger vans like the Ford Transit) which are essential for touring groups, local organizations, and large family gatherings within and outside of D.C.
- Discounts for Active Military: The branch specifically promotes active military discounts, reflecting Avis’s national programs to honor service members. Customers are advised to inquire about applicable rates and necessary verification when booking.
- Variety of Payment Options: For convenience, the location accepts major payment methods, including:
- Credit cards
- Debit cards (subject to specific rental and deposit policies)
- Avis Preferred Program Enrollment: As part of the Avis network, local renters can benefit from the Avis Preferred loyalty program, which often allows for faster check-out, upgrades, and other members-only benefits, helping frequent renters in D.C. save time.
While the service experience can be mixed based on customer feedback, several tangible features make the 5911 Blair Rd NW Avis location a distinct option for D.C. residents:
- Community-Oriented Staff Interaction: Long-term customer feedback indicates that the staff is highly communicative and willing to engage directly with complex customer situations, such as payment arrangements and account issues, providing a more human touch than automated systems.
- Accessibility: The provision of a Wheelchair accessible entrance is a critical highlight, ensuring ease of access for customers with mobility challenges.
- Active Military Discounts: This is a significant financial benefit for D.C.’s large military population, offering special rates and benefits to active-duty personnel, reservists, veterans, and their families.
- Extensive Fleet for Local Needs: The dual functionality as a car and van rental agency means that nearly all ground transportation needs—from a solo commuter car to a large group van—can be met from one convenient neighborhood location.
- Neighborhood Convenience: Unlike airport locations with hefty surcharges and complex logistics, this Blair Road location offers a straightforward neighborhood pickup and return, saving D.C. customers the time and cost associated with airport travel.
- Addressing Unfair Charges: The successful reversal of a disputed cleaning fee—though requiring customer action—demonstrates that the company, when provided with adequate proof, will honor the customer's claim, indicating a process for accountability is in place.
For D.C. area users needing to make a reservation, inquire about a specific vehicle type, or discuss the terms of a rental, the following contact information is essential:
Address: 5911 Blair Rd NW, Washington, DC 20011, USA
Phone: (202) 722-2680
Mobile Phone: +1 202-722-2680
Given the reports of staff interaction, calling the local phone number is often the best approach for securing a personalized service experience, clarifying specific terms, or confirming vehicle availability and cleanliness before arrival.
The Avis Car Rental location on Blair Road NW in Washington, D.C., is worth choosing for local residents who prioritize a combination of brand reliability, fleet variety (especially vans), and specific accessibility/discount benefits. For those who can afford the extra time to engage with the process diligently, the benefits outweigh the risks.
The key reason to choose this branch is its unique blend of national network resources—like the wide vehicle selection and military discounts—with a local team that is known to interact with customers personally. However, the varied feedback provides a clear directive for a successful rental: D.C. customers must be proactive. It is highly recommended to inspect the vehicle thoroughly, take photos or video of the interior and exterior condition upon pickup, and keep all documentation. This due diligence can save time and prevent future disputes, as demonstrated by the successful refund in one of the reviews. By embracing the local team’s communicative approach while being an informed and diligent renter, you can leverage the convenience, the great fleet options, and the valuable discounts that this essential D.C. neighborhood branch provides.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
5911 Blair Rd NW, Washington, DC 20011, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1We’ve been dealing with this location for the past six years. In today’s age where personal human contact and communication are rare, they actually interact with customers. They have a straightforward approach that can sometimes come across as abrasive, but when you look at it more closely, you realize it’s more straightforward than it seems. I’ve heard them assist Uber drivers with their accounts and working with them on payments. Overall, it’s a great location.
August 21 · MA ChambersI was wrongly charged a $450 “cleaning fee” after renting from the Blair Rd Budget location, even though the car was already dirty when I picked it up. The first vehicle I was assigned had a filthy interior, so the agent walked me back to choose another, but the next two were also unclean. The agent even admitted they “do the best we can to clean them” and noted the dirty interior. I returned the car in the same condition, yet still received the charge.Only after I disputed it and provided video proof from pickup did they agree to refund it. While I’m glad they reversed it, no customer should have to fight to remove an unfair charge. I won’t rent from this location again.
August 12 · Stephen DysartI had the best service today offered by Mr Shawn while renting a car for uber. I want everyone who needs a good service to go to Avis Blair Road and get a quality deal. Thank you Shawn.
August 25 · Aniver FonI have been renting a car from this place and driving Uber every day for the past 4 years.the staff provide great service. especially the owner who is a great person and tries his best to help a customers.as far as l can tell . NZ
July 27 · zoble selamBE AWARE!! This is the worst place ever. I have been here 2 times, the first time I couldn’t get a car because of my own fault.Both times wait time was extremely unprofessional. I needed to be out of the place fast and it took approximately 25 min to be seen the first time, the second time I couldn’t even get to the counter. All I could hear was laughs and laughs from the interaction between the customer that was at the counter at the time and the person serving them. They were discussing which salad from Chick fill a was better. I got here at 1:55 pm and needed to be in Baltimore before 3 pm but since discussing that they like to eat was more important I had to pay for a Uber to take me there instead.I don’t know what it will for corporate or someone to do something about this location. Terrible experience, yeah the people in the counter might be nice and all but if they are not effective or have a timely manner to attend customers because others might be in a rush then maybe you should go somewhere else to work.I hope to never have to come back here again cause what a tragic place to be atThank you for nothing
July 12 · Stephanie Harmon
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