Avis Car Rental Introduce
For residents and visitors in the Douglas County area of Georgia, finding a dependable and conveniently located car rental service is essential for managing daily life, business travel, or unexpected vehicle needs. The Avis Car Rental branch situated on Thornton Road in Lithia Springs, GA, serves as a crucial resource, offering the quality fleet and professional services of a major national brand right in your neighborhood. Located strategically just west of Atlanta, this branch provides a practical alternative to navigating the bustling airport rental centers.
Avis is known globally for its commitment to customer service and a well-maintained fleet, and this Lithia Springs location upholds that standard. They specialize in offering a variety of vehicle classes—from smaller, fuel-efficient economy cars perfect for solo trips around the state to larger vans and SUVs for family vacations or professional hauling needs. The availability of diverse vehicle types ensures that whatever your requirement, this local office aims to meet it effectively.
The branch understands the need for flexible payment options and accessibility, which is reflected in their acceptance of both credit and debit cards for rental, subject to standard credit checks and documentation policies. Furthermore, they extend a special thank you to those who serve by offering active military discounts. While the overall customer experience, as seen in public reviews, can occasionally be inconsistent, the positive feedback consistently highlights specific team members for their helpfulness and the overall smoothness of the rental process, indicating a dedicated effort by staff to prioritize customer satisfaction in the face of inventory and logistical pressures.
The Avis Car Rental location on Thornton Road offers excellent accessibility for those living or working in Lithia Springs, Douglasville, and the broader Douglas County/West Atlanta region. Its convenient neighborhood placement means local users can secure transportation without making a long trek into the city or to Hartsfield-Jackson Atlanta International Airport (ATL).
The official address is:
639 Thornton Rd, Lithia Springs, GA 30122, USA
The branch’s proximity to major roadways, including Interstate 20, makes it easy to reach from various points in the metro Atlanta area. For customers requiring accommodations, the facility is equipped to provide a smoother experience:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
This focus on physical accessibility ensures that a wider range of Georgia residents can comfortably utilize the services offered at the Thornton Road location. Customers are always encouraged to call ahead to inquire about specific vehicle availability or special requirements to ensure the quickest service.
As a neighborhood car rental hub, the Avis branch at Lithia Springs offers comprehensive services designed to meet most personal and business transportation demands.
The primary services provided by this Lithia Springs location include:
- Car Rental Agency: Access to the standard Avis fleet, which typically includes a broad selection of vehicle classes such as economy, compact, intermediate, standard, and full-size sedans.
- Van Rental Agency: Offering options for larger group transport or utility purposes, often including minivans and full-size passenger vans, depending on the current local inventory.
- Specialty Vehicle Classes: Depending on availability, customers can also inquire about renting SUVs, premium cars, and potentially specialized vehicles like convertibles or electric vehicles (EVs), though the availability of these categories, particularly EVs, should always be confirmed by phone.
- Flexible Payment Acceptance: The location accepts all major credit cards for rental and offers the option to use a bank debit card (Visa or MasterCard logo) for credit identification at the time of rental, subject to specific documentation, credit check, and hold policies.
- Discounted Rates: Providing active military discounts as part of Avis’s appreciation for service members, allowing eligible customers to access savings on their rental costs.
- Reservation and Pick-up Services: Customers can book online or call the branch directly to arrange for a reservation. While the branch may offer a free pick-up service, it is highly recommended to call the local number listed below to confirm the availability and radius of this service.
The Avis location on Thornton Road in Lithia Springs stands out to local Georgia users for several key features, blending the benefits of a major corporation with convenient local service.
- Active Military Discount Program: This is a significant benefit for veterans and active-duty military personnel in the Atlanta area, ensuring a discounted rate on eligible rentals as a token of appreciation for their service.
- Debit Card Acceptance: Offering the convenience of using a debit card for the initial authorization hold, which is especially important for customers who prefer to manage transactions without a credit card. Customers should note that specific policies apply, including potential credit checks and hold amounts.
- Convenient Douglas County Location: Positioned away from the high traffic of the airport, the Lithia Springs branch provides a quick, less stressful rental experience for residents of Douglas County and West Cobb County.
- Diverse Fleet Potential: Avis maintains a fleet that includes everything from compact cars for economy to large SUVs and passenger vans, increasing the likelihood of finding the perfect vehicle for any situation, from insurance replacements to leisure travel.
- Positive Customer Interactions: While staff demeanor can vary, the branch has received praise from repeat customers for specific individuals, like "Ms. Cynthia," who provided exceptional service, highlighting the potential for a positive and efficient rental process when availability allows.
Before visiting or for detailed inquiries regarding vehicle availability, specific rental policies (especially concerning debit cards or military discounts), or to arrange a reservation, please contact the branch directly using the information provided below.
Address: 639 Thornton Rd, Lithia Springs, GA 30122, USA
Phone: (770) 739-6811
Mobile Phone: +1 770-739-6811
The Avis Car Rental branch in Lithia Springs, GA, is an advantageous choice for many local customers due to its combination of brand reliability, payment flexibility, and key customer benefits.
You should consider choosing this location if:
- You Require Military or Veteran Savings: If you are eligible for the military discount, this location provides access to those preferred rates, making your rental more cost-effective.
- You Need to Use a Debit Card for Rental: The policy of accepting debit cards at the time of rental (with necessary requirements) offers a critical service for customers who prefer not to use a credit card. Always confirm the specific documentation and hold policies before arriving.
- You Seek Non-Airport Convenience: Avoiding the congestion and often higher rates of airport rental counters saves both time and potential money, making this neighborhood location ideal for local Georgia renters.
- You Need a Reliable Fleet Partner: Avis’s commitment to providing a large, modern, and well-maintained fleet means you can expect a reliable vehicle for your journey, from a compact sedan to a specialty van.
- You Value Efficient Service: Positive customer testimonials highlight that the process, when running smoothly and with helpful staff members like Ms. Cynthia, is quick, easy, and professional, ensuring you get on the road promptly.
To guarantee the best experience, especially for specific vehicle classes like electric vehicles or large vans, it is always best practice to contact the Lithia Springs branch by phone immediately after booking your reservation online. This proactive step helps confirm all details, verify vehicle availability in the current high-demand market, and ensures all your payment and ID requirements are met before you make the trip.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos




Avis Car Rental Location
Avis Car Rental
639 Thornton Rd, Lithia Springs, GA 30122, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I recently had the pleasure of renting a car from Avis for the second time at this location, and once again, it was a good experience. Ms. Cynthia was very helpful and made the entire process smooth. I encountered no issues during my rental period and am looking forward to renting from this location again in the future!
October 11 · Danyelle Clark-SpencerI recently called to inquire about renting an electric vehicle 10/11/25, and my interaction with Cynthia was extremely disappointing. She was very rude and unprofessional throughout the call. Before I could even finish explaining my request, she interrupted me to say that there were no vehicles available today. Her tone was harsh and dismissive, which made the entire conversation unpleasant.It’s clear that she does not handle pressure well and lacks patience when communicating with customers. Her behavior reflects poorly on your company and discourages potential customers from renting from Avis. Based on this experience, I will not be booking with this location. Having someone with such poor customer service skills representing your brand is a serious concern.
October 11 · Kaye RichardsNever Again!!My family has rented from this Avis location for years and dealt with the manager, Ms. Cynthia, many times — unfortunately, the service has declined significantly over time. After this experience, we won’t be returning to this location and may be done with Avis altogether.Just like many of the other reviews mention, I found Ms. Cynthia to be rude, dismissive, and unprofessional — qualities that are unacceptable in a customer service manager.I booked a rental in early June for a 6/19 pickup. When I arrived, I was told there were no vehicles available and that none would arrive until the following day. I had a trip planned that I had to rearrange because only vehicle available was an SUV — but only if I paid $1,200 more. LOL.I was understandably frustrated, but I agreed to return the next day when they said a vehicle would be ready. I contacted Avis customer service, and they adjusted the reservation and refunded me for the missed day.As I was leaving, Cynthia actually said: “Please make sure you give me a good review on Google, I really need them.” Now I understand why.When I returned the car on the scheduled date with no issues, I assumed everything was settled. But days later, I noticed an additional $73 charge on my credit card. After multiple calls to Avis, I was told part of the charge was a $30 insurance fee — supposedly authorized by my husband when he picked up the car. However, he was misled. Cynthia asked him to agree to a $2.95 charge “just to help her out,” not disclosing it was a daily fee — something she conveniently failed to mention.Even worse, nobody — not even Avis corporate — could explain where the remaining $43 came from. After more calls and frustration, customer service agreed to refund the full amount and said Cynthia would be reported. I was also asked to send in a recording of the phone call where Cynthia was confrontational, loud, and downright disrespectful.I’ve never had such a terrible experience with any rental agency. If you value your time, money, and sanity — go to Enterprise or choose a different Avis location.Adding unauthorized charges to a customer’s credit card isn’t just bad service — it’s unethical. Even if it’s “only” $73, it’s the principle that matters.Please pay attention to the negative reviews…they are definitely telling the truth!!!
July 07 · Shelley FaulkI had a very disappointing experience at this Avis location in Lithia Springs, GA. I made a reservation 10 days ago on September 22nd. I made sure to make the reservation in advance to avoid any unnecessary delays. I arrived a few minutes before my check-in time at 12:00 pm. The door was locked. I called the numbers on the door, but no one answered. Shortly after, I’m greeted by someone pulling into the lot. She asked me if I had a reservation, to which I replied yes. We walk inside to start the check-in process, but there are no cars available that fit my reservation type. The only available cars were the “bigger cars” which I’d have to pay extra for. I informed Ms. Cynthia that I won’t be paying any extra money. When a smaller car became available, she didn’t have the keys. It wasn’t cleaned or inspected after the last customer returned it. Still, I was cooperative and chose to move forward with the process. I waited an hour, in hopes that I could reserve the car. She was unable to confirm my card information. I informed her early on that I prepaid with Apple Pay. Although I did have the same card with me, the numbers did not match because Apple Pay and the physical card have different numbers. When I found out why the card numbers didn’t match, I explained to her and she tried to tell me that I didn’t inform her that I paid for my reservation with Apple Pay. I just called customer service, got my refund, and left. A waste of my time and money to get back home.
October 02 · Ebony WatsonI had a pleasant experience at this Avis location. Pickup and drop off was easy and quick. The car was what I reserved and clean. Cynthia in particular was very helpful.
October 14 · Valene Turner
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