Hertz Car Rental - Syracuse - Syracuse Hancock International Airport (SYR)

- 1000 Col Eileen Collins Blvd, Syracuse, NY 13212

For residents and visitors arriving in or departing from the Syracuse area, securing reliable transportation is the first step toward exploring the stunning landscapes and vibrant cities of Upstate New York. The Hertz Car Rental location at Syracuse Hancock International Airport (SYR) provides a vital service, offering a full fleet of vehicles to meet diverse travel needs, whether you are here for a business trip, a university visit, or a scenic road trip through the Finger Lakes region. As a globally recognized car rental agency, Hertz is known for its wide selection and commitment to providing an efficient, onsite service right where you land.

Renting a car in Syracuse unlocks the freedom to experience the true breadth of New York State. From the city’s historic architecture and cultural hubs to the convenient access to major interstates leading to Albany, Rochester, and even the Canadian border, your rental vehicle is the key to local and regional exploration. The Hertz SYR location aims to equip you with the perfect car for navigating everything from a Central New York winter storm (which Syracuse is famous for) to a summer drive along Lake Ontario. While the provided customer reviews indicate that service consistency and vehicle availability can sometimes be challenging, the fact remains that a major airport counter offers a crucial, immediate point of access for travelers, which, when coupled with successful online reservation and membership benefits, can often result in a smooth and rewarding experience.

This overview is designed to inform New York users about the specific services, location advantages, and features available at the Hertz Car Rental agency at 1000 Col Eileen Collins Blvd in Syracuse.

The Hertz Car Rental counter is strategically located within the Syracuse Hancock International Airport (SYR) terminal at the address 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA. This highly convenient placement offers "Onsite services," meaning travelers can typically complete the entire rental process—from counter check-in to vehicle pick-up—without the need for an additional shuttle or prolonged transit, which is a significant time-saver, particularly after a flight or during inclement weather common in Central New York.

Accessibility is an important feature of this location, as it is situated within the airport’s facilities. The provided features include:

• Wheelchair accessible entrance: Ensuring smooth entry and exit from the rental facility located within the terminal.
• Wheelchair accessible parking lot: Providing designated and easy-to-use parking spaces for customers with disabilities.
• On-site parking: Convenient space for customers' personal vehicles while they use their rental, a valuable amenity at a busy airport location.

As a full-service car rental agency operating at a major New York airport, the Hertz SYR location offers a comprehensive array of core services and payment options:

• Acceptance of multiple secure payment methods, including all major Credit cards, Debit cards, and modern NFC mobile payments.
• A diverse vehicle fleet, generally encompassing economy and compact cars for fuel efficiency, standard and full-size sedans, and a range of SUVs and minivans, including 7-passenger options for larger groups traveling through New York.
• Flexible booking options, often allowing for penalty-free cancellations or changes to accommodate unpredictable travel schedules.
• Access to the Hertz Gold Plus Rewards program, which provides members with benefits such as bypassing the counter at many locations, mobile alerts for car assignments, and the ability to earn points toward free rental days.
• Refueling service options, including the ability to pre-pay for a full tank or have the agency refuel the vehicle upon return, for maximum convenience.
• Rental of specialized equipment, such as child safety seats and GPS navigation units (Hertz NeverLost), available for an additional fee to tailor the rental to your specific travel needs.

The Syracuse Airport Hertz location offers distinct features that are beneficial to many New York-based customers and travelers:

• Active Military Discounts: A significant highlight is the availability of discounts for active military personnel, recognizing their service and providing more affordable travel options for those serving our country.
• Airport Onsite Convenience: The key selling point is the location within the terminal, allowing for immediate pick-up and drop-off without needing shuttle services, a crucial convenience, especially during the region's harsh winter months.
• 24/7 Access (Based on Airport Hours): Operating with extended hours, typical of an airport location, ensures that customers arriving on late or early flights can access the rental counter during peak travel times.
• Ultimate Choice Program Access (Gold Members): At many larger Hertz locations, elite members may have the benefit of choosing their own vehicle from a designated row, rather than being assigned a specific car, offering an element of control and speed to the process.

For direct reservations, inquiries, or to confirm vehicle availability prior to your arrival at Syracuse Hancock International Airport, please use the following contact information:

• Address: 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA (Located within Syracuse Hancock International Airport, SYR)
• Phone: (315) 455-2498
• Mobile Phone: +1 315-455-2498

Choosing Hertz Car Rental at the Syracuse Hancock International Airport is a logical selection for New York users prioritizing immediate access and the assurance of a large, diverse fleet. The primary value lies in its onsite location, which drastically cuts down on post-flight transportation time, a major convenience when arriving in or departing from the often-busy Syracuse hub. Furthermore, the explicit availability of Active military discounts is a highly valuable feature for service members traveling through Central New York.

However, potential renters should approach their booking with a clear understanding of the customer service feedback provided. The recent reviews highlight important, recurring issues, including vehicle class availability despite advance reservation, long wait times due to understaffing (a wait of "nearly an hour and a half" was reported), vehicle cleanliness, and frustrating customer interactions. While the company offers the structure of a reliable, global brand—with systems like the Gold Plus Rewards and diverse payment options—it appears that execution at this specific location can be inconsistent.

Therefore, Hertz SYR is worth choosing for the convenience of its airport location and fleet quality, but New York travelers are strongly advised to take proactive steps to ensure a smooth rental: confirm your reservation details (especially vehicle class like a 7-passenger van) directly with the local office prior to arrival, and utilize loyalty programs to potentially skip the counter and mitigate long wait times. The best experience at this location is often achieved by those who are prepared and leverage their membership status for expedited service.

Hertz Car Rental - Syracuse - Syracuse Hancock International Airport (SYR)

1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA