Hertz Car Rental - Fontana - Sierra Avenue Introduce
Introduction / Overview
For residents and businesses in the California Inland Empire, having convenient access to reliable, high-quality vehicle rentals is essential for travel, work, and everyday life. The Hertz Car Rental location on Sierra Avenue in Fontana, CA, provides a local, neighborhood option backed by the reputation of a globally recognized brand. Positioned to serve the communities of Fontana, Rialto, Rancho Cucamonga, and San Bernardino, this branch is known for its professional service and efficient operations, making it a popular choice for renters seeking a seamless experience.
This office specializes in a wide array of rental needs, whether it's a long-term rental for an insurance replacement, a weekend vehicle for a trip to a California national park, or an everyday car for local commuting. The location emphasizes customer loyalty and efficiency, particularly for members of the Hertz Gold Plus Rewards program, designed to get California drivers on the road faster. While the general customer experience is often highly praised for its speed and professionalism, as highlighted by long-term renters, the local management of policies, especially regarding vehicle assignment and billing, is a factor customers should be aware of and confirm clearly at the time of rental.
Location and Accessibility
The Hertz Car Rental - Fontana - Sierra Avenue branch offers a convenient, non-airport location, making it easily accessible for local residents in the heart of the Inland Empire. Situated directly on a major thoroughfare, Sierra Avenue, the office is strategically placed for quick entry and exit to and from the rental lot. This neighborhood location is a valuable resource for customers needing a replacement vehicle or a rental outside of the busy airport hubs.
The specific address is: 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA. Its central positioning in Fontana allows for fast access to and from the I-10 and I-15 Freeways, the main arteries connecting the Inland Empire to the greater Los Angeles area, Orange County, and points east towards Las Vegas.
Unlike large airport facilities, local branches like this one often provide a more personalized counter experience. The easy street access and clear location within a commercial unit simplify the pick-up and drop-off process for the local clientele.
Services Offered
The services provided by the Hertz Fontana location are comprehensive, reflecting the full capabilities of a leading national car rental provider. The fleet is designed to meet the diverse needs of California drivers, ensuring there is a vehicle for every type of journey or situation. Key offerings include:
- Passenger Car Rentals: A selection of vehicles from economy and compact cars for maximum fuel efficiency to mid-size, full-size sedans, and the popular 'Manager's Special' for the best available deal.
- Specialty Vehicle Groups: Rental of larger vehicles essential for California road trips and group outings, including SUVs (Compact, Mid-size, and Standard models like the Nissan Rogue and Toyota Highlander) and Minivans (such as the Chrysler Pacifica).
- Electric Vehicle (EV) Rentals: Aligning with California's push for sustainable travel, the fleet includes Electric Vehicles like the Tesla Model Y, giving customers a chance to experience an EV for a day or long-term rental.
- Truck and Commercial Rentals: Availability of pickup trucks for light commercial use, hauling, or utility needs.
- Hertz Gold Plus Rewards Program: Enrollment in the loyalty program, which facilitates the rental process by allowing members to skip the counter and go directly to their reserved vehicle at select locations (Ultimate Choice), while also earning points toward free rental days.
- Flexible Payment & Billing: Acceptance of major Credit Cards, with Debit Card usage allowed at non-airport locations like this one, subject to the company's specific qualifications, which often include an upfront reservation and a credit check for security purposes.
- Reservation Management: Easy modification and extension of existing rentals via the official Hertz App and customer service lines, allowing customers to adapt to unexpected changes in their travel plans.
Features / Highlights
Several features make this particular Hertz branch a preferred choice among frequent and local Inland Empire renters:
- Highly Rated Professional Staff: Positive customer reviews frequently highlight the professionalism, speed, and helpfulness of the staff at the Sierra Avenue office, with specific mention of quick in-and-out times for rentals. This level of personalized service is a significant advantage over high-volume airport locations.
- Hertz Gold Plus Rewards Efficiency: The ability to utilize the free Gold Membership benefits, which include expedited service and the accumulation of points for future free rentals, is a major draw for repeat customers like the one noted in a review. This program is instrumental in creating a fast, no-hassle rental experience.
- Diverse and Modern Fleet: The availability of in-demand vehicle types, including the popular Manager's Special for value-conscious renters and modern Electric Vehicles, ensures that customers have up-to-date and reliable options for any purpose.
- Local Neighborhood Accessibility: Being a 'Hertz Local Edition' branch, it caters specifically to residents needing rentals for mechanical service replacements, short business trips, or extended family needs without the complexity and added fees often associated with major airport rental centers.
It is important to note that while the speed of service is a highlight, clear communication with staff is paramount. Customer feedback suggests that confirming all reservation details, especially the exact vehicle class and any manager's special assignments, can help prevent issues with forced upgrades or billing discrepancies.
Contact Information
To confirm a reservation, inquire about specific vehicle availability (such as a large SUV or a particular EV model), or to discuss the requirements for using a debit card at this neighborhood location, please use the contact information below:
Address: 9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA
Phone: (909) 427-0684
Mobile Phone: +1 909-427-0684
What is worth choosing
The Hertz Car Rental location on Sierra Avenue in Fontana is an excellent selection for California renters who prioritize efficient service, a wide selection of vehicles, and the ability to leverage a strong loyalty program. The consistently positive reviews regarding staff professionalism and speed—often cited as "in and out of the office real quick"—indicate a high-quality, streamlined service model, particularly beneficial for business travelers and frequent local renters.
The complimentary Hertz Gold Plus Rewards membership is a massive incentive, transforming the typical rental chore into a quick process and rewarding loyalty with points that translate into free days. For those living in the Inland Empire, this neighborhood branch is often superior to traveling to the Ontario International Airport (ONT) for a rental, offering convenience and potentially better availability for the most popular car classes, like the cost-effective Manager's Special.
However, to ensure a perfect experience, new renters should heed the advice gathered from varied customer feedback: document all agreement details, especially if a change or upgrade is discussed, and use the official customer service channels immediately if there is any confusion regarding billing, extensions, or final charges. By pairing the speed of the Gold Plus program with clear communication at the counter, this Hertz Fontana location offers a premium, reliable car rental solution for all your California driving needs.
Hertz Car Rental - Fontana - Sierra Avenue Photos










Hertz Car Rental - Fontana - Sierra Avenue Location
Hertz Car Rental - Fontana - Sierra Avenue
9714 Sierra Ave. Unit 104, Fontana, CA 92335, USA
Hertz Car Rental - Fontana - Sierra Avenue Reviews
I have been renting from Hertz for almost 4 months now. I used to be an Enterprise renter for years but Hertz Car Rental sold me with better prices and more great offers, I highly recommend joining their free Gold Membership as well. The guys here in the Sierra Ave office are so awesome, they're very professional and fast at what they do (10/10). I am always in and out of the office real quick. The other thing I love about Hertz Car Rental is their App it's so easy to navigate through and make reservations and it reminds you of your reservation. BIG THUMBS UP to the guys in the Sierra Ave office. Thank you for such a great experience from the get go. Keep up the amazing work that you both do!Update: still renting with Hertz and I can't express more of what an outstanding job Ron has done. His services have been superb every single visit. We became like family. Its still a 10/10 for me with Hertz.. Thanks Ron for everything
July 26 · Marsha CruzStay away from this place, Roy the manager will scam you out your money force you to upgrade when he wasn't supposed to upgrade. Had the managers special he tried to force me in a 2 door utility truck then made me upgrade just to get a regular car. Called customer service and now they have to give me a refund cause they stated he wasn't supposed to do that. Then. Roy calls me telling me he has the car on repo statues and I can't extend my days.Also tried to say you can't close your bill out with another form of payment which customers service said that is a lie as well stay away from this place at all cost. When I tried to have a civil conversation with Roy he wasn't using any customer service just kept cutting me off like I was arguing with him when I was simply trying to have a conversation with him about what customer services explained to me. They get zero stars don't see how he still has his job with all the bad reviews referring him alone.
June 12 · Kristy McKinleyI would give zero stars if I could. 2nd time I’ve used this hertz location because my auto body shop uses them. 1st experience was fine. 2nd one has been beyond horrible. When I went to get my Tesla rental they only had 1 available and it had a strong cigarette odor. Even though Hertz has a policy of a non-smoking fleet, the manager Ron said that’s all he has so it’s a take it or leave it. He sprayed a cleaner but it didn’t last long. My kids have asthma so I asked to return it because the smell was unbearable. I was told to come in on Saturday. I called and they said none available, come on Monday.On Monday I go and the assistant manager Ceasar says he can’t accept the rental back because it’s dirty because of some dirty and grass. He wanted me to go vacuum it and bring it back. I was beyond myself as I’ve never had a rental company tell me this. I had to get my auto body shop involved to get the new rental (which was filthy and covered with bug splatter on front bumper).After turning in the rental back I got charged $115 even though the auto body shop was paying for the rental. It’s been 3 weeks and Ron has no answer why I got charged.I hope the auto body shop never uses this horrible rental shop again!
April 08 · Jigar PatelThey don't have enough cars here to properly serve the area. Be aware that the car you reserve probably won't be available and you will end up with whatever they have and deal with associated inconveniences. They staff is fairly decent but could be a little more friendly; I imagine they have a tough time so it affects they're personalities. Call them to verify anything you do online or in the app. So overall I would say hertz is a fair deal but tough location.
June 10 · C TI’m very disappointed as I honestly dislike giving bad reviews. However this is very much warranted! How do you stiff your customers knowing they are already going through a difficult time with their car being in the shop. As a company I would try my best to ensure the customer gets the best experience. I have never been double charged at ANY other car rental (for example enterprise down the street) until now. I’m completely upset by the lack of concern and professionalism to try and rectify the situation. I always try to remain fair and understand business is business but it shouldn’t come at the expense of stiffing your customer or taking money from them that is not warranted at all! I will not be doing business here until further notice and I get my concern resolved. fYi the lady that helped me although nice did not say anything of the sort in regards to the charges that would be applied and what the parameters were around the rental she simply said return with a full tank of gas and that was all. She needs to ensure that customers understand Your companies rental agreement unless this is not an honest business ?*******Update***** I want to be very transparent although I was upset with my interactions with the main office customer service did an amazing job of rectifying the situation and I’m grateful I was able to solve this! I appreciate the quick response and guidance to get this fixed right away!
March 18 · Dee Um
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