B & R Transportation, Inc. Introduce
For many residents across Southeastern Massachusetts, reliable and accessible transportation is not just a convenience, but a necessity, especially for scheduled medical appointments or airport transfers. B & R Transportation, Inc., located in New Bedford, serves this critical need by operating as a specialized Handicapped Transportation Service and a general Transportation Service provider. The business is primarily focused on moving passengers who require accessible vehicles and door-to-door assistance, particularly those with disabilities or mobility issues.
The company's core mission is to bridge the transportation gap for individuals who cannot rely on standard public transit or taxi services. In the Massachusetts region, this type of specialized transport is vital for maintaining independence and ensuring access to essential health services and travel hubs like Logan International Airport in Boston. As a local business, it aims to provide a personal touch to its services, though potential customers should be aware of a mixed customer service record, particularly concerning scheduling, communication, and vehicle maintenance, which suggests a need for highly diligent booking practices.
B & R Transportation, Inc. is situated at a straightforward, easily locatable address in the New Bedford area of Massachusetts.
The physical location is:
303 Coggeshall St, New Bedford, MA 02746
This address places the operation firmly within the community it serves, making it a local fixture for many in New Bedford and the surrounding Bristol County region of Massachusetts. Being a dedicated transportation company, the location serves as the administrative hub and dispatch center, from where their fleet operates.
A key structural feature of their facility's immediate vicinity is the provision of a Wheelchair Accessible Parking Lot. While this is primarily for drivers and staff, it underscores the business's commitment to accessibility and accommodating vehicles designed for passengers with mobility challenges. For customers scheduling a ride, their accessibility focus means the primary concern is the vehicle itself—ensuring it is properly equipped—rather than navigating a complicated office or parking area.
B & R Transportation, Inc. specializes in moving passengers who require more than a standard ride. Their dual classification as a Handicapped Transportation Service and a general Transportation Service means they cater to diverse logistical needs across the Massachusetts community.
- Handicapped Transportation Service: Providing essential, non-emergency transport for passengers with mobility constraints. This service typically involves specialized vans equipped with wheelchair lifts and tie-downs.
- Non-Emergency Medical Transportation (NEMT): A primary service ensuring patients can get to and from medical appointments, including routine check-ups, specialist visits, physical therapy, and other health-related destinations in New Bedford and beyond.
- General Passenger Transportation: Offering scheduled rides for the public, which may include general errands, family visits, or other non-medical trips.
- Airport/Travel Hub Transfers: A reported service that includes pre-booked drop-off and pick-up to major Massachusetts travel locations, such as Logan International Airport (BOS) in Boston, though customers must exercise extreme care in confirming all details for these high-stakes trips.
- Local and Regional Service: While based in New Bedford, their services often extend throughout Bristol County and possibly into other parts of Southeastern Massachusetts, depending on the trip requirement and booking confirmation.
As a specialized service provider, B & R Transportation focuses its operations around accommodating the specific needs of its target clientele, a critical sector of the Massachusetts population.
- Wheelchair Accessible Fleet: The most significant feature is their specialization in vehicles equipped with wheelchair accessibility, including lifts, to safely transport individuals who use mobility devices.
- Local, Dedicated Service: Operating as a local, non-corporate transportation service means the company is rooted in the New Bedford community, potentially offering a more familiar and personalized relationship than larger regional or national companies.
- Accessible Parking: The physical location provides a wheelchair accessible parking lot, emphasizing their attention to the needs of customers with disabilities even at their base of operation.
- Focus on Medical Transport: Their primary function addresses the crucial local need for reliable transportation to clinics and hospitals, a service often covered by state or insurance programs for eligible Massachusetts residents.
It is important for potential customers in Massachusetts to note that while the services are specialized, public reviews suggest a need for caution and thorough confirmation. Reported operational issues, including scheduling errors, delays, and poor communication, point toward inconsistency in service execution that customers must be prepared to manage proactively. Additionally, the reported cash-only payment policy and lack of formal confirmation numbers should be major factors in a customer's decision-making process.
For booking inquiries, service scheduling, or administrative contact, the New Bedford, Massachusetts office can be reached using the following details:
B & R Transportation, Inc.
303 Coggeshall St, New Bedford, MA 02746
Phone: (774) 202-3834
Mobile Phone: +1 774-202-3834
When calling to book a service, especially a time-sensitive appointment, New Bedford customers are strongly advised to secure explicit details regarding pick-up and drop-off times and to request the driver's direct contact information, if possible, for day-of coordination.
Choosing B & R Transportation, Inc. is a choice to engage with a local Massachusetts business that offers a crucial, specialized service: accessible transportation for those with mobility needs. In communities like New Bedford, having a dedicated provider for wheelchair transport to essential medical appointments is an invaluable resource that fills a significant gap left by mainstream transit. For residents who specifically require a vehicle with a lift for their mobility device, this company represents a viable, local option.
However, what is also worth noting for prospective customers is the necessity of meticulous planning and follow-up. When choosing this service, it is highly recommended to call the provided phone numbers multiple times to confirm the exact date, time, and service details. Because of customer reports of missed appointments and poor communication, one should not assume a single conversation is sufficient for confirmation. Furthermore, given the reported issues with unprofessionalism, a customer’s decision should heavily weigh the immediate, non-negotiable need for accessible transport against the risk of unreliable service, particularly for critical appointments or travel like a flight from Logan Airport. For the most essential and non-negotiable appointments, Massachusetts users should consider having a backup transportation plan ready, especially when dealing with a company that reportedly operates on a cash-only basis and does not issue formal confirmation documentation.
B & R Transportation, Inc. Details
Accessibility
- Wheelchair accessible parking lot
B & R Transportation, Inc. Photos
B & R Transportation, Inc. Location
B & R Transportation, Inc.
303 Coggeshall St, New Bedford, MA 02746, USA
B & R Transportation, Inc. Reviews
company
★ 5★ 4★ 3★ 2★ 1This is one of the worst medical transportation service I have ever encountered, I use medical transportation at least 3x a week and have used them all and this one by far is the worst 1st time I got them I was late for my appointment, 2nd time I waited almost an hour for return pick up 3rd time I was never picked up for an appointment and appointment was cancelled due to they not coming on time. The van smells like smoke is dirty and twice it was full of drivers family also dispatcher is extremely rude and hangs up on you then doesn't answer the phone. I would recommend not using them
July 10 · Mario BotelhoSometimes trying to support local businesses does not work out. Hired this company to for pick up and drop off to Logan Airport in Boston for recent vacation. Drop-off to airport went smoothly, though driver needs to learn boundaries and what type of small talk is appropriate. He spent the ride telling us about all of the bad things that happened to him, deaths of family & friends, and issues he has. Not something people want to hear at 4am while heading on vacation, especially with a 5 year old present! The pick-up at Logan is where the issues happened, because WE WERE NEVER PICKED UP AND LEFT STRANDED! Driver was supposed to be there for 6:30am, confirmed upon our departure when he dropped us off. The dates/times and flight info was confirmed with B&R upon hiring them. Someone from office called us day before to confirm again, and my mother called back and left a message re-confirming and giving all of our flight details. At 6:30 we called to check to se where driver was, and he told us traffic was bad, but he would be there shortly. About 20 min go by, so we call again, no answer, leave a message for him to call us. Maybe 25 minutes later we call B&R who rudely tells us that we did not confirm time with them so no one was coming and we "need to find another way home!" This infuriated us, especially after a long flight and being with a small child. We ended up having to rent a car to get home. Very deceitful and rude practice. Beware! Should have known better when we were told they do no email or have confirmation numbers or messages and accept cash only due to no card machine. Never again!
January 28 · Jonathan AbreuGreat experience vans are always clean. Fares are great to much less then a taxi. I don't even ride with blue bird. Strongly recommend this company.
September 13 · Vincent LivingstonJuly 13th 2019 9:50 AM.Just watching your driver on 495 northbound hogging the passing lane forcing people to pass on the right while texting away 🙄
July 13 · Pat RountreeI have been using this service since August of 2016 and am happy with this service. They are accommodating and they have affordable prices.
February 15 · Holly Moniz
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