Cathay Express Transportation/ Ambulette

- 130-30 31st Dr Unit 506, Flushing, NY 11354

For residents of the New York metropolitan area, navigating the city's vast transportation network can be challenging, particularly for seniors and individuals requiring special mobility assistance. Cathay Express Transportation/Ambulette, based in Flushing, Queens, steps in to fill this critical need, specializing in Non-Emergency Medical Transportation (NEMT) and Ambulette services across New York City, Long Island, Upstate New York, and New Jersey. They are not a conventional car rental agency; rather, they are a vital handicapped transportation service focused on safety, comfort, and personalized care for passengers with diverse medical and mobility requirements.

The core of Cathay Express’s mission is to provide independence and peace of mind. They understand that reliability is paramount when transporting patients to crucial doctor and dentist appointments, physical therapy sessions, or even just assisting with daily errands. Their business is built on a "door-through-door" philosophy, meaning drivers do more than just drop off passengers at the curb. The highly-trained staff, who are typically CPR-certified and first-aid trained, offer hands-on assistance from the moment they arrive at the client's home until the passenger is safely delivered to their destination and back.

Their service is a comprehensive solution for individuals, families, and healthcare facilities that require dependable, specialized transport. They are equipped to handle a wide range of needs, from ambulatory patients who require a little extra help to those needing full wheelchair or stretcher transportation. This level of specialization distinguishes them within the competitive New York transportation landscape, offering a crucial bridge between standard public transit and full ambulance services.

Customer feedback often highlights the personal touch and commitment to resolving issues, which speaks to a business philosophy focused on treating clients as individuals rather than simply a number. One notable review specifically praised the management team for taking immediate steps to resolve a scheduling error, demonstrating an accountability and willingness to ensure a client's future transportation is seamless. This reassurance of care and reliability is a significant factor for families entrusting the transportation of elderly or disabled loved ones.

In a city where time is precious, Cathay Express Transportation provides not only a vehicle but also a trained professional ready to coordinate and assist, ultimately reducing the stress associated with complex medical logistics for thousands of New Yorkers.

The central office and base of operations for Cathay Express Transportation/Ambulette are strategically located in Queens, providing a central hub for coordinating services throughout the tri-state area. The main address is:

130-30 31st Dr Unit 506, Flushing, NY 11354, USA

Flushing, with its proximity to major highways and its location within a dense residential area, allows for efficient dispatching to all five boroughs of New York City, as well as Long Island, Upstate New York, and New Jersey. While the service itself is door-to-door, the accessibility of the office location is still important for administrative staff and drivers. The facility explicitly offers a wheelchair accessible entrance, ensuring that all people, including employees and visitors with mobility challenges, can access the main administrative functions of the company. This commitment to physical accessibility at their base reflects their core service ethos.

As a transportation service, their accessibility extends far beyond their physical office. Their fleet is the most critical component of accessibility, featuring specialized vans and vehicles equipped with features like Braun Hydraulic or RICON wheelchair lifts, extended high roofs, and ramps. These vehicles are designed to safely accommodate wheelchairs and recliners, ensuring maximum comfort and ease of boarding for passengers with varied medical equipment needs.

Cathay Express Transportation provides a comprehensive suite of specialized transportation services tailored for non-emergency situations, focusing on safety and personalized care:

• Non-Emergency Medical Transportation (NEMT): Primary service covering transportation to and from doctor and dentist appointments, physical therapy, chemotherapy, and other crucial medical visits.
• Ambulette & Wheelchair Accessible Transportation: Utilizing a fleet of customized vans with hydraulic lifts and ramps for passengers requiring transportation in their wheelchairs or who need stretcher assistance.
• Stretcher Transportation: Services for patients who must remain in a lying-down position during transport, including one- or two-person assistance as required.
• Door-Through-Door Service (Assisted Living/Senior Transportation): Drivers assist passengers from inside their home or facility, into the vehicle, and safely into the destination, providing hands-on support for seniors and individuals with disabilities.
• Healthcare Facilities & Coordination: Transportation to nursing homes, skilled nursing facilities, assisted living facilities, and other healthcare centers, including medical logistical coordination.
• Airport Transportation: Handicap airport transportation, including wheelchair accessible airport shuttles and pickup/drop-off services at major NYC airports.
• Personal & Family Events: Providing safe transportation for family events, city tours, errands, and prescription pickups, ensuring seniors can maintain an active lifestyle.
• Private Pay Options: Accepting various forms of payment, including private pay, insurance, check, credit card, and cash, to ensure accessibility for all clients.

What sets Cathay Express Transportation apart for New York residents is the specialized nature of their service, blending professional care with logistical reliability:

• CPR-Certified and First-Aid Trained Drivers: All drivers undergo rigorous safety training, including CPR and defensive driving, giving passengers and their families confidence in their ability to handle both routine transport and minor roadside medical emergencies.
• Specialized, High-Tech Fleet: Vehicles are custom-equipped with state-of-the-art features like Braun/RICON wheelchair lifts, functional heating and cooling, and plush seating, designed entirely for the comfort and medical needs of passengers.
• Compassionate Door-Through-Door Assistance: The core service is hands-on, with drivers providing aid from the initial pickup point inside the door to the final drop-off inside the destination, greatly benefiting those with severe mobility limitations.
• Wide Service Area Coverage: Offering reliable transportation services that extend beyond the five boroughs to include Long Island, New Jersey, and Upstate New York, catering to a broad regional need for specialized transport.
• Strong Customer Service Accountability: Demonstrated commitment from management and ownership to resolve service issues and ensure positive future experiences, fostering trust and long-term client relationships.
• Versatile Transport Options: Ability to handle the full spectrum of non-emergency needs, from fully ambulatory assistance and accessible cab service to complex stretcher transportation.

For New York-area residents and medical providers needing to book or inquire about specialized transportation services, Cathay Express Transportation/Ambulette can be reached through the following channels. Given the nature of medical transportation, it is recommended to call for the fastest scheduling and service coordination.

Primary Phone: (212) 261-5555

Mobile Phone: +1 212-261-5555

Address: 130-30 31st Dr Unit 506, Flushing, NY 11354, USA

For more detailed inquiries, service quotes, and reservations, reaching out via phone allows the company’s dedicated scheduling team to immediately assess the specific needs for a wheelchair, ambulette, or stretcher transport, ensuring the correct vehicle and level of assistance are dispatched.

Choosing Cathay Express Transportation/Ambulette is a decision rooted in the need for specialized reliability and human-centered care—something that standard rideshare or taxi services simply cannot provide in New York City. The single most compelling reason to choose this company is the safety and dignity of the passenger, which is protected by the combination of their trained personnel and purpose-built vehicles.

The value of having a CPR-certified driver who performs a door-through-door service cannot be overstated, especially for elderly individuals or patients recovering from surgery. This feature eliminates the dangerous gap between the home and the curb—a major point of risk for trips and falls. Furthermore, the capacity to handle a variety of complex mobility aids, including wheelchairs and stretchers, means families do not have to scramble for multiple vendors or compromise on the patient's comfort and safety. The ability to use Medicaid (where applicable) and a range of other payment methods further broadens accessibility, ensuring that critical medical transportation is not a luxury but an available necessity.

Ultimately, for any New Yorker or healthcare facility seeking a partner for Non-Emergency Medical Transportation, Cathay Express Transportation provides a crucial service where compassionate handling and logistical expertise converge. Their positive track record of high-level service recovery, as noted in customer reviews, confirms that the company is invested in delivering on its promise of safe, timely, and respectful transportation, making them a premier choice for specialized mobility needs across the region.

Cathay Express Transportation/ Ambulette

130-30 31st Dr Unit 506, Flushing, NY 11354, USA