CTN East - Community Transportation Network

- 3401 Maplecrest Rd, Fort Wayne, IN 46803

For many residents across Indiana, particularly seniors and individuals with disabilities in the Fort Wayne and Allen County area, the greatest hurdle to accessing essential services and maintaining independence is reliable transportation. The Community Transportation Network (CTN), and specifically their CTN East facility, addresses this critical need head-on. As a dedicated Non-profit organization and a leading Handicapped transportation service, CTN East provides more than just a ride; it offers a lifeline that connects vulnerable populations to life-sustaining and purposeful community connections.

The mission of CTN is profoundly simple yet powerful: to ease the burden of transportation. They operate a specialized transportation service focused on dignity, safety, and accessibility, ensuring that Hoosiers with mobility challenges can reach their medical appointments, therapy sessions, social engagements, and more. This commitment to 'driving community' positions CTN East not merely as a service provider but as a fundamental pillar of human services infrastructure in Northeast Indiana. Unlike standard taxi or ride-share services, CTN’s model is built around shared rides, specially trained drivers, and vehicles equipped to handle a variety of mobility needs, reflecting a deep understanding of the unique challenges faced by their riders.

For those in the Fort Wayne region seeking dependable, specialized transportation, understanding the details of CTN’s operations, from their accessible location to the breadth of services offered, is essential for securing the support needed to live independently.

The CTN East location is situated at a key point for serving the eastern side of Fort Wayne and Allen County, helping to expand the network's efficiency and reach for local users. The address is 3401 Maplecrest Rd, Fort Wayne, IN 46803, USA. This facility, sometimes referred to as the Memmer Family Garage, helps optimize routes for riders in New Haven, east Allen County, and the southeast Fort Wayne areas, making their services more reliable, especially during challenging Indiana weather.

As an organization dedicated to accessibility, the facility itself ensures comfort and ease of access for all visitors, meeting high standards for mobility support. Key on-site accessibility features include:

• Wheelchair accessible entrance: Providing smooth, safe access into the facility.
• Wheelchair accessible parking lot: Designated spaces near the entrance make drop-offs and administrative visits convenient.
• Wheelchair accessible restroom: Essential for visitors and drivers conducting their daily duties.
• Wheelchair accessible seating: Ensures that all visitors can wait comfortably and safely when necessary.

Additionally, the location serves as a vital operational hub for a portion of CTN’s fleet of transit vans and school buses, many of which are lift-equipped, further reinforcing their commitment to accessibility throughout the Fort Wayne service area.

CTN East, as part of the overall Community Transportation Network, provides a wide array of specialized and non-emergency medical transportation services. Eligibility for these services is typically extended to seniors (60 years and older) and individuals with physical or developmental disabilities in Allen County. All services are centered on providing friendly, dignified, door-through-door, arm-in-arm assistance. The service offerings include:

• Medical Transportation and Appointments: Reliable rides to and from critical healthcare locations, including Medical Appointments, general Medical Care facilities, and specific Medical Trips.
• Therapy Appointments: Specialized transport to enable riders to maintain their health and rehabilitation schedules, including Therapy Appointments.
• Specialized and Handicapped Transportation: Transportation specifically designed for individuals with mobility challenges, utilizing lift-equipped vans and specialized securing systems.
• Bariatric Wheelchair Transport: A key specialized offering for individuals requiring bariatric-capable equipment, ensuring they have access to the appropriate vehicle and assistance.
• Door Ride Service: Providing comprehensive assistance from the client’s door to the destination door, which is crucial for individuals who require extra support beyond a simple curb-to-curb service.
• Home and Group Services: Trips for Home Services, as well as coordinating Group Trips for partner agencies serving children, youth, and low-income families.
• Non-Emergency Medical Trips: Focused on essential health and wellness travel, and often coordinated with local healthcare partners like Lutheran Health Network for patient discharges.
• General Life-Sustaining Trips: Rides for purposes beyond medical needs, such as grocery shopping and accessing community food banks, particularly for low-income riders, as part of their broader commitment to community inclusion.

The core highlights of CTN East and the Community Transportation Network focus on their non-profit commitment and specialized service model, setting them apart from commercial transportation options in Indiana.

• Non-Profit Mission and Impact: As a 501(c)(3) organization, CTN is driven by its mission, not profit. It provides tens of thousands of passenger trips annually, making a profound, measurable impact on the independence and health of Fort Wayne's most vulnerable residents.
• Specialized and Accessible Fleet: CTN operates a large fleet of vehicles, many of which are lift-equipped and designed for wheelchair users, providing a level of care and securement that is often unavailable from standard ride-share or taxi services in the region. This includes the capacity for specialized transport like Bariatric Wheelchair needs.
• Passenger Assistance and Dignity: The drivers are trained to provide high-level Door Ride Service and passenger assistance, offering "door-through-door, hand-in-hand" support. This focus on driver training and compassionate care is a major feature that builds trust and comfort for riders.
• Affordable, Subsidized Fares: Fees are discounted based on income and frequency, and are often payable via insurance coverage or Medicaid, making essential transportation affordable for low-income seniors and individuals with disabilities.
• Community Coordination: CTN coordinates transportation needs for numerous local non-profit agencies, creating an efficient and cost-effective centralized system for human services organizations across Allen County.

For residents of Fort Wayne and Allen County, Indiana, who are interested in registering for the service, scheduling a ride, or learning more about eligibility, the contact information for the Community Transportation Network is:

• Address: 3401 Maplecrest Rd, Fort Wayne, IN 46803, USA (CTN East Satellite Garage/Location)
• Phone for Scheduling/Inquiries: (260) 420-3280
• Mobile Phone (Alternative/Main Contact): +1 260-420-3280
• Note: Office hours for scheduling are typically Monday to Friday, and riders are generally asked to call at least five business days in advance to request a trip, as this is a pre-scheduled, demand-response service, not an on-demand taxi.

CTN East – Community Transportation Network is the superior choice for local users in the Indiana region, specifically Allen County and Fort Wayne, when their transportation needs go beyond standard taxi or public bus services. It is particularly worth choosing for:

• Seniors and Individuals with Mobility Needs: For those who require the security of a wheelchair lift, securement, and personal door-to-door assistance from a trained driver, CTN’s specialized service is unmatched by general transportation options.
• Accessing Healthcare: If the primary need is reliable transportation for Medical Appointments, therapy, or post-hospital discharge, CTN's non-emergency medical focus ensures a dependable, scheduled service critical for health management.
• Affordability for Low-Income Riders: The non-profit structure, use of grants, and ability to accept Medicaid or offer sliding scale fees mean the service is financially accessible, a huge advantage over for-profit medical transport companies.
• Complex Mobility Requirements: The capacity to handle specialized needs like the Bariatric Wheelchair service demonstrates a commitment to serving all members of the community, regardless of the complexity of their mobility requirements.

While the service operates on a pre-scheduled basis, requiring advance booking and sometimes facing capacity challenges, the essential, specialized nature of the trips CTN facilitates makes it an indispensable and highly valuable resource for driving independence and ensuring full community participation for a vital segment of the Indiana population.

CTN East - Community Transportation Network

3401 Maplecrest Rd, Fort Wayne, IN 46803, USA