Enterprise Rent-A-Car Shorewood, IL: Car & Van Rentals on Route 59

Enterprise Rent-A-Car Introduce

For residents and visitors in the Will County area of Illinois, Enterprise Rent-A-Car at the Shorewood location provides essential vehicle rental services, offering both cars and vans to meet a variety of transportation needs. Whether you require a temporary replacement vehicle while yours is in the shop, a minivan or SUV for a family vacation, or a larger cargo van for moving projects, this agency offers a comprehensive selection of modern fleet options. As part of the globally recognized Enterprise network, this local branch adheres to the company’s general policies, providing Illinois users with a familiar and generally dependable rental experience right near home.

It is important for local users to note that while the corporate brand is a staple in the rental industry, customer experiences at individual branches can vary. This Shorewood location, like any busy branch, is known for its accessibility features and commitment to certain community groups, such as military personnel. However, prospective renters are always advised to confirm vehicle details, cleanliness, and any pre-existing damage upon pickup to ensure a smooth transaction, a key piece of advice reinforced by past customer feedback focusing on vehicle condition and communication issues.

Location and Accessibility

The Enterprise Rent-A-Car facility is situated at 18622 Illinois Rte 59 Unit C1 in Shorewood, IL 60404, USA. Positioned along the bustling Illinois Route 59 corridor, the location is highly accessible and strategically placed to serve the communities of Shorewood, Joliet, Plainfield, and the surrounding south and southwest suburbs of Chicago. Its placement on a major state route ensures easy access for local residents who rely on personal transportation for their daily commutes and errands.

The business is dedicated to accommodating all customers by featuring practical accessibility highlights on-site. Specifically, the branch provides a wheelchair accessible entrance, ensuring that all customers, including those with mobility challenges, can easily enter the office to complete their rental paperwork. Furthermore, dedicated wheelchair accessible parking spaces are available, offering convenience and compliance for patrons arriving in accessible vehicles or requiring extra space for transfer.

Services Offered

As a full-service transportation provider, Enterprise Rent-A-Car in Shorewood offers both short-term and extended vehicle rentals for personal, leisure, and commercial use. The core service includes access to a diverse fleet designed to accommodate different group sizes, budgets, and travel requirements.

Car Rental Agency: Providing a wide selection of passenger vehicles, typically including:

Economy and Compact cars for maximum fuel efficiency.
Mid-size and Full-size sedans for comfortable daily driving or business trips.
SUVs (Standard, Full-size, and Premium) for family travel and cargo space.
Minivans and Passenger Vans (e.g., 8-passenger) for large group and family transportation.
Premium and Luxury vehicles for special events or enhanced comfort.

Van Rental Agency: Offering utility and commercial van rentals, typically including:

Cargo Vans for moving, hauling equipment, or business deliveries.
Truck rentals (which may be available through Enterprise Truck Rental services affiliated with the brand).

Flexible Payment Options: Accepting various forms of payment to maximize customer convenience, including Credit cards, Debit cards (with specific restrictions often applied for verification), and NFC mobile payments for quick transactions.
After Hours Return Service: Allowing customers to return vehicles outside of standard operating hours by parking in designated spaces, locking the vehicle, and utilizing a key drop box located at the front of the building. Customers should be aware they remain responsible for the vehicle until it is inspected by staff on the next business day.

Features / Highlights

The Shorewood Enterprise branch is distinguished by several specific operational and community-focused features that local Illinois users may find particularly relevant.

Identifies as Women-Owned: This branch identifies as a women-owned business, representing a commitment to diversity and community support within the local business landscape of Illinois.
Active Military Discounts: The location honors discounts for active military personnel, which is part of Enterprise's broader support for service members, often including a discount off base rates for Government Leisure Travel and specific contractual rates for Official Government Travel. It is recommended for customers to inquire about any available USAA or other affiliate benefits.
Wide-Ranging Fleet Availability: Due to its size and network support, the branch generally provides access to a large fleet, from small economy cars to large SUVs and vans, addressing diverse local and regional transportation needs.
Multiple Payment Acceptance: The option to pay using credit cards, debit cards, and NFC mobile payments offers modern flexibility and convenience for different customer preferences.
Enterprise Service Network: Customers benefit from the backing of Enterprise's extensive national network, which includes 24/7 roadside assistance and centralized customer support for reservations, billing issues, and emergency help.

Contact Information

Customers in the Shorewood, IL, area and beyond can use the following details to contact the Enterprise Rent-A-Car branch to check availability, secure a reservation, or inquire about their rental agreement.

Address: 18622 Illinois Rte 59 Unit C1, Shorewood, IL 60404, USA

Phone: (815) 577-8201

Mobile Phone: +1 815-577-8201

The branch operates on standard business hours, typically closing in the late afternoon/early evening on weekdays and having shorter hours on Saturdays, while generally being closed on Sundays. It is strongly advised to call ahead to confirm current hours, especially around holidays or for after-hours drop-offs.

What is Worth Choosing

The Enterprise Rent-A-Car location in Shorewood, IL, is a worthwhile choice for local users primarily due to the strength of the brand's fleet and network support, combined with its specific community features. Its designation as a women-owned business and the provision of active military discounts reflect a valuable commitment to community engagement that many Illinois residents prioritize when choosing services.

The wide variety of vehicles, from basic passenger cars for insurance replacement needs to 8-passenger SUVs and commercial vans for large-scale trips, means most rental requirements can be met in one place. Furthermore, the accessible features of the building ensure the process of picking up or dropping off a vehicle is barrier-free. However, the true value of choosing this location rests on being an informed consumer. While the professional amenities are in place, the negative customer feedback regarding vehicle cleanliness, un-repaired damage, and post-rental billing and communication issues suggests that renters should be meticulous: thoroughly inspect the vehicle before accepting the keys, document all existing damage with photos and ensure it is noted on the contract, and clearly confirm the final balance and any discrepancies with a manager before leaving the premises to ensure the best possible experience.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

Illinois Will County Shorewood Illinois Route 59

18622 Illinois Rte 59 Unit C1, Shorewood, IL 60404, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 235 user reviews.

pricespick upmanagerdrivingvacationinsurancereservationcheck in2020liable

★ 5★ 4★ 3★ 2★ 1

Reserved premium 8 passenger 7 bag awd suv for family and friends vacation. Received 8 passenger 3 bag suv that was not clean with food scraps and whatnot(kids have severe food allergies) requiring me to clean because as the manager at the location said if you don’t like the vehicle you can cancel your reservation because the only other vehicle that matches what I reserved someone called dibs on and will be back to get it. That aside, start vehicle to leave and the first thing that pops up on dash is “blind spot alert fault” then “cross traffic alert fault”. Well can’t go inside cause they locked the doors to leave so I call directly to enterprise to tell them the issues. They rep was nice apologizing and stated once it’s safe to do so walk around the vehicle and if there are any issues call us and we will check if your class of vehicle is available at another location or airport(ORD or MDW). Get home within 20mins of picking up the rental and take photos and walk around the whole vehicle and sure enough damage both interior and exterior. Call back in on same day rep goes over notes and adds to the rental agreement that location did not deliver car clean and that vehicle had hail damage to hood, torn zipper on front passenger seat, damage to lower rear passenger side bumper and that the blind spot detection and cross traffic detection system were faulted. She stated she would call back as she would try to check if any vehicle in my class was available within a 3 hour drive. She called back and unfortunately there were none available until Tuesday at earliest. I let her know that wouldn’t work as we were leaving the next day(Sunday) for vacation. She apologized and stated she would inform the area manager of the issues and I should receive a call. Monday received call from Mindy who apologized that the vehicle was delivered dirty, damaged and that the safety features were not working. She stated and guaranteed that Kiefer the manager would be in on Saturday when I return the vehicle and will get everything corrected. Saturday comes and no Kiefer. The assistant manager tried her best and stated the best she can do as is authorized to give is a $100 customer satisfaction refund and that Kiefer would definitely take more off because of what’s noted. She also tried to get the “on call” area manager but he did not answer her phone call or text. Well, get no call on the following Monday so I call on Tuesday at 12. Ask to speak to Kiefer and get told he is in meetings and will call back. Get a missed call from him at 506pm call back at 508pm and I’m put on hold up to 530pm when that location closes. Call into the Enterprise E Club and rep answered immediately. Tell her what happened and her response was spot on “sounds like they are giving you the run around sir” she sends an email out to both the district manager and area manger which I’m still waiting on a call from. Get a call today from Kiefer again that really takes the cake. As he stated “the damage was recent as no damage was noted on your agreement and it appears someone used tape to try to attach the bumper which is why the sensors were faulted according to the professionals at the dealership so your liable for that damage” after I again explained the issues and refreshed his memory from the previous Saturday he stated he would call his on call area manager. After being put on hold he returned with someone of the district level or higher would be in contact with me by Monday to go over the damage cost and any corrections to my rental”. Again run around but now I’m being accused of causing the damage that i reported to them that they didn’t catch because they didn’t do their job. Like the previous review where a car wasn’t clean and had tobacco smoke in it. It’s clear they don’t do their job. Steer clear of this location.
July 19 · John Golat
Rented a car for approximately 4 days.Final balance does not reflect the 4 days.Returned car. Did not see anyone in the office to talk to.The office was empty, no staff and no mgmt.
October 15 · RICARDO RAMIREZ
Very professional, quick and attentive service. The car they provided was in excellent condition and had a smooth trip. I know where to rent my vehicle on my next trip🙂.
August 26 · Antonio Adame
Easy and hassle-free vehicle rentals. Staff is polite and professional. I've rented numerous times from the Shorewood location and each time has been great. I highly recommend 👌.
December 08 · 24 Roughing
I had rented a Chevy Tahoe from an Enterprise in Colorado and was very disappointed by how uncomfortable the seats were and by how the speakers would suddenly stop working. Since I still had roughly 3000 miles of my road trip to go, I called the Shorewood Enterprise to see if they could switch me into another comparable vehicle. Deepak was extremely professional but also very personable. He empathetically listened to my situation, gathered the relevant information about what I was looking for, and set out to find a vehicle for me (I guess the larger vehicles are somewhat rare and not always readily available). Within 3 hours, he called me and said he had a vehicle for me. I was deeply impressed with the level of service I received at this location and how quickly they solved my problem. Thank you!
June 04 · Julie Espy