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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 2 Airport Cir, Rockford, IL 61109

Car rental agency, Van rental agency ★3.0

2 Airport Cir, Rockford, IL 61109, USA

3.0
I have never been so frustrated! I rented a car in March. I booked it on Costco's website. The service was excellent! I returned the car and paid my bill. A month later, I get a letter with a different invoice and it tells me I owe an additional $106. This letter came from Enterprise's collection agency. I contacted them and I got no where. I kept getting the letter's, which then started threatening to put me on a Do not Rent list. One of the people finally understood and told me to go directly through the location I rented from.(I should mention that the information on both invoices have my name, address, the car I rented and the same license number. what changed was instead of $49/day that I agreed to was now $83.30 for three of the days and date of the invoice is now a month later with remittance request to a location in Iowa) I contacted the Rockford Airport by mail. I sent an explanation with my Costco confirmation and the receipt from the Rockford location that I had paid in full. No response. I then stopped at the counter in Rockford after a flight. The gentleman said the computers were down and he would get back to me. Nothing. I have been being harassed for almost 6 months. I called to rent a car the other day and was told I am on the Do Not Rent list. I asked the representative if he could hear me out. (This was at the Madison WI location. He put me on hold and when he came back he told me that somehow something got screwed up in the computer. He was talking to a manager and would get back to me. This was Friday morning. Never heard back. I called Enterprise Customer Service Friday afternoon. The gentleman I spoke to also understood and wrote lots of notes and said someone would call me back tonight (Friday) or tomorrow (Saturday/yesterday) at the latest.I have heard nothing. So......Enterprise billing screwed up and I am on a Do not Rent list. You have not followed through with anything, have caused me over 20 hours of my life trying to rectify this....and I am still no where. Isn't it illegal to change pricing after the fact? and why is the second or changed invoice going to Iowa? Please make this right. I am happy to change the score on my review if someone will take the time to actually look into how this happened. The way I have been treated is simply awful! The people that work at the Rockford desk are great. I don't know how this error happened....I just know it is your error, not mine. - Kathryn Cobb
Enterprise Rent-A-Car Overview Intro Detail Photos Location Reviews

Enterprise Rent-A-Car Introduce

For travelers arriving in Northern Illinois via the Chicago Rockford International Airport (RFD) or local residents needing reliable transportation, Enterprise Rent-A-Car at 2 Airport Circle serves as a primary source for both car and van rentals. This facility, conveniently located directly at the airport, provides travelers with a crucial link for accessing Rockford, the broader Chicagoland area, and destinations throughout Illinois.

Enterprise Rent-A-Car is a recognized national brand known for its extensive fleet and neighborhood-style customer service. In Rockford, they provide a range of vehicles from compact economy cars perfect for city trips to larger SUVs and vans necessary for family vacations or group travel. The importance of having a reliable, on-site rental provider at a regional hub like RFD cannot be overstated, as it streamlines the process of flying into the state and getting quickly on the road.

A notable highlight of this specific Enterprise location is its identification as a women-owned business. Furthermore, the company proudly supports the Illinois community by offering specialized benefits, such as active military discounts, reflecting a commitment to value and service for local residents and visitors who serve.

Location and Accessibility: Chicago Rockford International Airport (RFD)

The Enterprise Rent-A-Car counter is situated right within the Chicago Rockford International Airport terminal, offering maximum convenience for travelers landing at RFD. The immediate, onsite presence means no need for shuttle buses or long-distance transfers to pick up a reserved vehicle—a major benefit for those traveling with luggage or children.

The exact address is:

2 Airport Cir, Rockford, IL 61109, USA

Illinois users should note the typical operating hours to ensure their travel plans align with the counter’s availability. While hours can vary, common operating times are generally Monday through Friday from 8:00 AM to 5:00 PM, with limited hours on weekends. It is always recommended to confirm current hours, especially when booking late-night arrivals or early-morning returns, as some services may be restricted during off-hours.

Accessibility is a key focus at this location, reflecting the brand's commitment to serving all customers. The facility and surrounding airport area offer:

  • Wheelchair accessible entrance to the rental counter and terminal.
  • Wheelchair accessible parking lot available for clients.

While the convenience of the location is a significant plus for most, some customers have previously noted challenges with vehicle availability, particularly during peak travel times, despite having reservations. Therefore, booking well in advance and confirming the reservation directly with the location close to the pick-up date is advisable to ensure a smooth experience.

Services Offered: Catering to All Illinois Travel Needs

Enterprise Rent-A-Car in Rockford provides comprehensive rental solutions designed to meet a wide range of needs, from individual travel to commercial or group requirements.

The primary services offered include:

  • Car Rental Agency Services: Offering a vast selection of vehicles, including economy, compact, mid-size, full-size sedans, SUVs (such as the Chevrolet Equinox and Nissan Rogue), and premium/luxury models.
  • Van Rental Agency Services: Providing minivans (like the Chrysler Pacifica) and possibly commercial vans for larger groups, family excursions, or hauling needs within Illinois.
  • Onsite Services: The convenience of having the rental counter and vehicles directly at the airport terminal for easy pick-up and return.
  • Payment Flexibility: Accepting a variety of payment methods, including major Credit Cards, Debit Cards, and modern NFC Mobile Payments.
  • Reservations and Booking: Facilitating flexible bookings through various channels, with an option to pay at the rental location and often featuring penalty-free cancellation on non-prepaid rentals.

For Illinois residents who rely on rental cars for insurance replacement, business travel, or local moving needs, the diverse fleet options ensure the right vehicle is available for every purpose.

Features and Highlights: What Sets Them Apart

This specific Enterprise location incorporates several features that distinguish it as a favorable choice for Illinois travelers, going beyond the standard rental transaction.

Key Features and Highlights:

  • Identifies as Women-Owned: Operating under a women-owned business identity, which can be an important factor for customers seeking to support diverse local business ownership in Illinois.
  • Active Military Discounts: Offering dedicated discounts for active military personnel, which is a significant value-add and a mark of appreciation for those serving the country.
  • Seamless Airport Access: Located at the Chicago Rockford International Airport (RFD), offering an unparalleled level of convenience for travelers flying in or out of the Northern Illinois region.
  • Diverse Payment Options: The acceptance of Credit Cards, Debit Cards, and NFC Mobile Payments provides modern and flexible ways for customers to complete their transactions.
  • Variety of Fleet Offerings: Availability across multiple vehicle classes, including small cars, SUVs, and vans, ensures customer needs for capacity, fuel efficiency, or comfort are met.

Contact Information

For reservations, current hours, or to discuss specific rental needs for your Illinois travel, you can contact Enterprise Rent-A-Car at the Chicago Rockford International Airport location using the following information:

Address: 2 Airport Cir, Rockford, IL 61109, USA

Primary Phone: (844) 934-1088

Mobile Phone: +1 844-934-1088

What is Worth Choosing this Enterprise Location?

For an Illinois user, choosing Enterprise Rent-A-Car at the Chicago Rockford International Airport is primarily about two things: convenience and value for specific groups. The location itself is one of the most advantageous features; being right at the RFD terminal simplifies the transition from air travel to ground travel immensely, saving time and the hassle of off-airport shuttles. This is especially valuable when dealing with Illinois weather or tight travel schedules.

Furthermore, the explicit offer of active military discounts is a tangible benefit that provides real savings for a deserving customer segment, and the 'women-owned' designation may appeal to patrons who prioritize supporting specific business models. The diversity of the vehicle fleet, which includes everything from fuel-efficient compacts to spacious vans, ensures that whether you are a business traveler, a family on a road trip, or someone needing a temporary replacement vehicle, Enterprise has an option for you. The acceptance of various payment methods, including debit cards and mobile payment solutions, also adds a layer of operational convenience that appeals to a broad customer base.

However, potential customers must be proactive. Recent customer feedback suggests occasional challenges with unexpected pricing discrepancies, billing issues, and vehicle overbooking, indicating a need for customers to rigorously document their rental agreements, payment receipts, and the vehicle condition before and after rental. By making reservations with a clear understanding of the terms and maintaining communication with the local Rockford desk staff—who are often praised for their in-person service—Illinois travelers can best utilize the convenience and value offered by this prominent airport rental agency.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6Enterprise Rent-A-Car Picture 7Enterprise Rent-A-Car Picture 8Enterprise Rent-A-Car Picture 9Enterprise Rent-A-Car Picture 10

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

2 Airport Cir, Rockford, IL 61109, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.9 from 80 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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