Hertz Car Rental - Knoxville Airport

- 2055 Alcoa Hwy, Alcoa, TN 37701

For Tennessee locals and visitors flying into East Tennessee, the **Hertz Car Rental** location at McGhee Tyson Airport (TYS) in Alcoa is often the first stop on their journey. Serving the Knoxville and broader East Tennessee region, this agency provides essential mobility right where travelers need it most: within the airport terminal itself. While the convenience of airport-based car rental is unmatched, especially after a flight, it is always helpful to know what to expect and how to maximize your experience with this particular branch.

This location operates as a key point of access for anyone needing a vehicle for a Great Smoky Mountains getaway, a business trip to Knoxville, or simply getting home after a long journey. As a dedicated **Car rental agency**, Hertz offers a wide array of vehicles to meet diverse travel needs, from compact cars perfect for city driving to larger SUVs suitable for hauling luggage or navigating the mountain roads of Tennessee.

Navigating the car rental process at a busy airport can sometimes be complicated, which is why utilizing the available services and knowing the operational nuances of the TYS location is crucial. For members of Hertz’s loyalty programs, such as Gold Plus Rewards, knowing the exact procedure—for instance, going into the terminal rental desk before proceeding to the parking garage—can save valuable time and prevent frustration.

It is important for Tennessee residents and frequent travelers to be aware of the high-volume nature of airport operations, which can sometimes impact vehicle availability, despite advanced reservations. Preparation and clear communication with the counter staff are key to a smooth start to your time in Tennessee.

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The Hertz Car Rental branch is strategically located within the McGhee Tyson Airport complex, providing ultimate convenience for incoming passengers. This makes it a true airport-based provider, minimizing transit time from the plane to your rental car.

The exact location is:

2055 Alcoa Hwy, Alcoa, TN 37701, USA

The rental counter is situated on the lower level of the airport terminal building, typically near baggage claim. The transition from the counter to the vehicles is generally a short walk to the parking garage where the cars are staged.

The location offers extensive hours to accommodate most flight schedules landing in Knoxville. The typical hours of operation are generally **Monday through Sunday, 7:00 AM to 11:59 PM**, making it accessible nearly twenty-four hours a day for most of the week. This is an essential factor for Tennessee travelers with early morning departures or late-night arrivals.

Accessibility features at the airport complex ensure that all customers are accommodated:

• **Wheelchair accessible entrance:** The airport terminal and rental counter are designed for easy access.
• **Wheelchair accessible parking lot:** Designated parking areas are available for easy transfer to and from vehicles.
• **On-site parking:** Convenient parking is available for customers picking up or dropping off their personal vehicles while renting.

The ability to drop a vehicle off late at night (via a key drop, as is common at airports) also adds significant flexibility for those completing their East Tennessee travels.

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As a major airport car rental provider, Hertz at TYS offers a full spectrum of services tailored to both leisure and business travelers arriving in Tennessee. The primary service is its core function as a **Car rental agency**, but this is supported by a variety of essential logistical and customer offerings.

The comprehensive services provided include:

• **In-Terminal Pick-up and Drop-off:** The essential **Onsite services** mean the counter is located right within the airport terminal, allowing customers to complete paperwork immediately upon arrival.
• **Diverse Vehicle Fleet:** Access to a broad range of vehicles, including economy cars, sedans (like the popular Nissan Rogue), SUVs (such as the GMC Yukon), and, depending on availability, luxury vehicles for special occasions or business travel.
• **Hertz Gold Plus Rewards Services:** Expedited rental procedures for loyalty members, potentially including counter-skip options (at eligible levels) and access to the Hertz Ultimate Choice system where members can select a vehicle from a designated area.
• **Additional Rental Extras:** Availability of add-ons to enhance the Tennessee travel experience, such as child, infant, and booster seats, and GPS navigation devices.
• **Payment Flexibility:** Acceptance of all major **Credit cards** (Visa, MasterCard, American Express, Discover), **Debit cards** (subject to strict airport-specific requirements, including proof of a return travel ticket), and modern **NFC mobile payments** for a quick transaction.

These services are designed to get customers on the road and out of the airport as quickly and efficiently as possible, a priority for travelers.

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Several key features make the Hertz Knoxville Airport location an appealing choice for travelers, particularly those with specific status or affiliation, even though execution can sometimes be inconsistent, as customer feedback suggests.

Key features and service highlights include:

• **Military and Government Discounts:** The location supports special discounted rates for travelers, noting **Active military discounts** and government leisure travel rates for active-duty personnel, veterans, and federal employees. These discounts often require a specific discount code (CDP) or ID at the time of reservation/pick-up.
• **Loyalty Program Benefits:** Hertz Gold Plus Rewards members, particularly those in higher tiers like President's Circle, are entitled to benefits such as guaranteed vehicle availability and guaranteed one-car-class upgrades (with minimum advance reservation), though the execution of these benefits is a documented point of contention at this location.
• **Flexibility on Age Requirements:** Hertz generally offers rental opportunities for younger drivers, with a minimum age of 20 for most car classes, though a daily young driver fee applies for those under 25.
• **Roadside Assistance:** Standard Hertz rentals include access to 24/7 Roadside Assistance, ensuring support in the event of an unexpected issue while exploring Tennessee.
• **Cross-Border Travel:** Rentals originating in Alcoa can typically be driven throughout the United States and Canada, allowing travelers maximum flexibility for extended Tennessee road trips that might cross state lines.

While the advertised features are highly attractive, prospective renters, especially those relying on high-tier status perks, should confirm availability and policy interpretation directly with the counter to manage expectations.

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For Tennessee travelers planning their itinerary or needing immediate assistance upon arrival at McGhee Tyson Airport (TYS), the Hertz branch staff are available during their extensive operating hours. It is recommended to call the reservation line or the local number for the most current information, especially regarding vehicle availability.

Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA

Primary Phone: (865) 342-3232

Mobile Phone: +1 865-342-3232

For official corporate inquiries, separate numbers for member service centers and roadside assistance are also available, ensuring comprehensive support beyond the local counter staff.

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The Hertz Car Rental at McGhee Tyson Airport is worth choosing primarily for its **unbeatable location and extensive hours of operation** which are critical for anyone flying into the Knoxville area. Being able to walk directly from baggage claim to the counter and then to your car, virtually any time of day, minimizes travel stress and is a significant advantage over off-site agencies that require shuttles.

For Tennessee travelers who qualify for discounts, the availability of **Active military discounts** and government rates provides substantial cost savings, a feature that is consistently promoted across the Hertz network. Furthermore, the ability to utilize **NFC mobile payments** and debit cards (under specific conditions) offers great financial flexibility.

However, what truly makes the choice valuable is being a highly prepared, informed customer. While the convenience is high, recent customer feedback suggests that service consistency, particularly concerning vehicle cleanliness, damage checks, and honoring status-based upgrades (such as for Gold President's Club members), is an area to manage expectations on. Therefore, the value here lies in the core convenience and reliable availability of a vehicle at the airport, which serves as a necessary first step for seamless travel into the beautiful landscapes of East Tennessee.

Hertz Car Rental - Knoxville Airport

2055 Alcoa Hwy, Alcoa, TN 37701, USA