Enterprise Rent-A-Car Introduce
For residents and visitors in the greater Los Angeles area, particularly those near the junction of Orange and Los Angeles Counties, **Enterprise Rent-A-Car** at the Cerritos Auto Square stands as a key local resource for all vehicle rental needs. This branch is strategically positioned within one of California's largest automotive hubs, providing access to a consistently updated and diverse fleet. As a recognized **car rental agency** and **van rental agency**, the location caters to everything from a weekend family trip to a necessary replacement vehicle while your car is being serviced.
The agency operates under the national Enterprise commitment to customer service, a standard that is often met with great success, as evidenced by positive customer feedback. Many local users praise the speed and professionalism of the staff. For example, one customer reported an "amazing experience" with the employee, Autumn, who facilitated a rapid check-out process, moving the customer from arrival to driving off the lot in under ten minutes. This focus on efficiency is highly valued by busy Californians. The great rates offered for weekly rentals further solidify this branch as a cost-effective and convenient choice for those in Cerritos and surrounding areas.
However, the nature of the car rental industry, which relies heavily on returns and availability, can sometimes lead to inventory challenges. It is essential for prospective renters to acknowledge the need for communication and reliability. While the service is often fast and friendly, a separate, documented experience detailed a significant failure in the reservation system and customer communication, where a confirmed booking was denied upon arrival without a clear explanation. This highlights the importance of the individual employee's professionalism in managing customer expectations and underscores a need for customers to re-confirm reservation guarantees, especially during peak demand periods. Despite these occasional inconsistencies in inventory management, the presence of **active military discounts**, full **accessibility** provisions, and diverse payment options maintain the agency’s profile as a strong local mobility partner.
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- **Address:** 10901 Auto Square Dr, Cerritos, CA 90703, USA
The location's position near major freeways, including the 91 and 605, is ideal for customers seeking quick ingress and egress for travel across Southern California, from Disneyland (approximately a 30-minute drive) to longer road trips to San Diego or Las Vegas.
The facility has been thoughtfully equipped to ensure that the rental process is accessible to everyone in the community:
- **Wheelchair accessible entrance**
- **Wheelchair accessible parking lot**
These features demonstrate Enterprise's commitment to inclusive service for all residents and visitors in the Cerritos region.
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- **Diverse Car Fleet:** The inventory typically includes economy cars (like a Mitsubishi Mirage), mid-size and full-size sedans (such as the Chevrolet Malibu), a large selection of SUVs for family travel, and luxury vehicles (e.g., Audi A4) for a premium California experience.
- **Van Rental Specialization:** The branch is a dedicated **Van rental agency**, offering crucial vehicles like cargo vans for moving and various sizes of passenger vans (up to 15 passengers) for group transportation, catering heavily to local businesses and organizations.
- **Flexible Payment Options:** To simplify the rental process, the agency accepts major **Credit cards**, **Debit cards**, and modern **NFC mobile payments**, providing renters with maximum transactional flexibility.
- **Roadside Assistance and Protection:** All rentals are typically supported by Enterprise's 24/7 roadside assistance, with optional protection products like Damage Waiver (DW) available to provide renters with peace of mind during their trip.
- **One-Way and Long-Term Rentals:** The location facilitates out-of-town travel by offering one-way rentals to other Enterprise locations across the U.S. and Canada, subject to standard policies and potential fees. They also accommodate long-term rentals for extended needs.
- **Official Government/Military Travel:** The location is equipped to handle bookings for official government travel, providing the contracted rates and benefits, which is a valuable resource for federal and state employees in Southern California.
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- **Dedicated Military Discounts:** A significant highlight is the provision of **active military discounts**, offering special rates for active-duty personnel, retired employees, and veterans for both official and leisure travel, a gesture of support to the military community.
- **Prime Auto Square Location:** Being situated in the Cerritos Auto Square places the agency in a hub of automotive activity, suggesting a large, well-maintained lot and strong operational capacity to handle the demands of the region.
- **Exceptional Speed of Service:** Positive customer reviews frequently mention the extremely fast pickup process, with professional staff members like Autumn providing service that ensures customers are checked out and on the road in minutes.
- **Modern, Diverse Payment Methods:** The acceptance of **NFC mobile payments** caters to tech-savvy customers who prefer quick, secure, contactless transactions.
- **Full Accessibility:** The facility is fully compliant with **wheelchair accessible entrance** and **parking lot** features, making the rental process straightforward for customers with mobility considerations.
**Important Note on Reservations:** Potential customers should be aware that, despite the quick service upon successful pickup, a reported issue with the reliability of reservations means it is highly recommended to call the branch directly to confirm both the reservation and actual vehicle availability on the day of pickup, especially for specialized vehicle classes.
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- **Address:** 10901 Auto Square Dr, Cerritos, CA 90703, USA
- **Phone (Office):** (562) 860-3500
- **Mobile Phone (Direct):** +1 562-860-3500
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Beyond the speed, the agency's commitment to key demographic groups adds tangible value. The **active military discount** and full **accessibility** provisions ensure that a wide range of the community is served with respect and convenience. The presence of a full fleet, including all sizes of cars and specialized **van rental**, means the location is uniquely equipped to handle any demand, from personal travel to commercial logistics. For those renting with a debit card, the location adheres to clear, local-centric requirements (matching driver's license address to current home address within 50 miles or in the same state), which provides clarity for local customers. While the reservation system has had documented failures in inventory communication, the solution is simple: a quick, proactive call to the branch, which will be handled by highly-rated staff, ensures a successful, efficient, and well-supported rental experience.
Enterprise Rent-A-Car Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10901 Auto Square Dr, Cerritos, CA 90703, USA
Enterprise Rent-A-Car Reviews
insuranceteampricescommunicationmanagervaninformativephonemidsizematter
★ 5★ 4★ 3★ 2★ 1I would like to express my dissatisfaction with the experience I recently had at one of your locations.Three days ago, I made a vehicle reservation and called again today to confirm it. At no point was I informed that there would be no cars available. However, upon arriving at the office, I was told—rather coldly and without any explanation—that there were no vehicles.I mentioned that I had called earlier to confirm my reservation, but the employee simply shrugged and repeated that no cars were available.I find this lack of communication and professionalism concerning.I kindly request that you review this matter and take the necessary steps to ensure that other customers do not experience similar issues in the future.Sincerely,Laura M
October 11 · Laura Elena MarquezHad an amazing experience with Cerritos enterprise. Pickup was fast with an online booking, I showed up and was helped by AUTUMN who was amazing. They got my checked out and into my car in under 10 minutes. The rates were great for a week rental and the car I had took care of all of our needs. AUTUMN was so kind and helpful, a great employee!!
August 29 · Melanie DavisWorst service ever. We had a reservation to pick up at 9:00am and they had no cars available. The guy helping us told us it will be 45-60 minutes and so when we came back they lied and said they called us but they never called us and then it put us back into the waiting line for our rental after people that checked in after us. This is highly unprofessional and unacceptable considering we made this reservation in.advance. It’s ridiculous to have to wait over 2+ hours to get my car rental. Will not be coming back to this location.
October 17 · Jennifer CollinsEveryone at the place was friendly & helpful. And it was simple & quick at the counter, faster than usual. We did have to wait about 30 minutes to get the car ready & inspect it. They answered any question you have. Only took a few minutes to get the emailed contract and pricing agreement, charges. They even text you info in case you have any problems while renting & send you a thank you text when you're done. I would definitely recommend & will probably only rent from here from now on based on the experience.
August 10 · S JacksonI've been here so many times that I feel like family here. I got them saved as a Favorite ❤️. They're always one of the most inexpensive around. Plus, these guys are awesome. I've never seen customer service like this before--par none. They're willing to accommodate and even pick you up. Online, the limit is 2 miles. I live 3 miles away, and they dropped me off and then picked me up again. Advocated and upgraded my moving van to a cargo van. I love you guys!! Blessings to you and Enterprise! 🥲
June 29 · WD Yang
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