Enterprise Rent-A-Car

- 9570 Burke Rd, Burke, VA 22015

For residents and visitors in the heart of Fairfax County, Virginia, the Enterprise Rent-A-Car branch on Burke Road serves as a convenient and essential local resource for transportation needs. Whether you require a temporary vehicle for insurance reasons, a spacious van for moving personal items across Northern Virginia, or a reliable sedan for a weekend getaway to the Shenandoah Valley, this local agency aims to provide solutions with a friendly, professional approach.

This Burke, VA location is distinctive in that it is identified as a women-owned business, demonstrating a commitment to supporting diverse local commerce within the Commonwealth. It also actively supports the extensive military community in Northern Virginia by offering valuable active military discounts. The dual service of car and van rentals ensures that both personal and light commercial needs are covered, from compact cars to passenger and cargo vans.

The local user experience at this branch appears to be a study in contrast. One customer reported an "exceptional" experience, praising the staff's courtesy, the vehicle's cleanliness, and a highly favorable, non-flat-rate toll policy. Conversely, another reviewer documented serious issues regarding management accountability, follow-up failures, and contract mishandling due to an unpaid balance that should have been processed in advance. Virginia users are encouraged to approach this branch with the expectation of a great vehicle and generally good service, but with heightened attention to administrative details and, potentially, management interactions.

The Enterprise Rent-A-Car branch is strategically located to serve the densely populated residential and commercial areas of Burke and surrounding Fairfax County, including Springfield and Fairfax City. Its accessibility makes it an excellent choice for local residents needing a car rental near home or work, rather than having to travel to the nearest airport.

The branch’s physical address is:

9570 Burke Rd, Burke, VA 22015, USA

Situated near major local roads, the location is easily reached by car from various parts of Northern Virginia. Since it is a local, neighborhood branch and not an airport facility, it is often utilized by customers whose personal vehicles are being serviced or repaired, providing a seamless temporary transportation solution close to their residences.

For all customers, the facility provides key accessibility features that ensure ease of use:

• Wheelchair Accessible Entrance: The entry points into the rental office are designed to be fully accessible.
• Wheelchair Accessible Parking Lot: Dedicated parking ensures that customers with mobility needs can conveniently access the building.

The branch maintains typical neighborhood business hours, generally operating Monday through Friday from 7:30 AM to 6:00 PM and Saturday from 9:00 AM to 12:00 PM, with the facility closed on Sundays. Customers should note the limited Saturday hours and the Sunday closure when planning pick-ups and returns.

As a full-service Enterprise location, the Burke Road branch offers a comprehensive range of rental services tailored to both individual and small business needs within the Northern Virginia area.

• Diverse Car Rental Fleet: The inventory includes a wide selection of vehicles ranging from economical compact cars (e.g., Mitsubishi Mirage or similar) and standard sedans (e.g., Chevrolet Cruze or similar) up to full-size luxury vehicles and specialty SUVs.
• Van Rental Services: Crucially, this is a designated Van Rental Agency, offering multiple options including mini-vans (e.g., Chrysler Pacifica or similar), 12- and 15-passenger vans for group transport, and cargo vans for moving or commercial use.
• Active Military Discounts: Provides reduced rates and special offers to active duty military personnel and veterans in the defense-heavy Virginia region.
• TollPass Convenience Service: Offers a highly praised electronic toll collection system. Customers are typically billed for the tolls they actually incur, plus a daily convenience fee ($4.95–$5.35 per usage day, not to exceed $34.65 per rental period), rather than an expensive, upfront flat daily fee often found elsewhere. This model is seen by a local customer as a "much better value."
• Local Pick-up and Drop-off: Provides the Enterprise signature service of picking up customers from nearby residences or repair shops, greatly enhancing convenience for local renters.
• Multiple Payment Options: Accepts Credit Cards, Debit Cards, and NFC Mobile Payments, providing flexibility at the counter. Note that debit card usage may have specific requirements or holds for certain vehicle classes.

The Burke Road Enterprise branch distinguishes itself within the competitive Virginia market through several key features that benefit the local customer base.

• Women-Owned Business Status: Patrons have the opportunity to support a women-owned enterprise, contributing to the diversity of the local business community in Fairfax County.
• Customer-Centric Toll Policy: The "pay-as-you-go" structure for tolls, rather than a high, flat daily fee, offers a significant financial advantage, particularly for customers who only use toll roads infrequently during their rental period. One customer specifically cited this as a reason for future patronage.
• Exceptional Vehicle Condition: A frequent highlight is the quality of the rental product itself; vehicles are often reported as "clean and ready to go with a full tank of gas."
• Dual Car and Van Rental: The combined offering of standard passenger cars and various cargo/passenger vans makes this a convenient one-stop shop for both personal travel and utility needs, which is especially useful in a suburban setting like Burke.
• Known for Professional Front-Line Service: The rental agents themselves are noted for being "exceptional" and quickly available, ensuring a short wait time and courteous service upon pick-up and return.

For booking, inquiries, or arranging the local pick-up service, Virginia residents can utilize the following contact information. Given the critical administrative issues noted in some reviews, it is highly recommended to call to confirm all reservation and payment details ahead of time.

Address:

9570 Burke Rd, Burke, VA 22015, USA

Phone:

(703) 503-7900

Mobile Phone:

+1 703-503-7900

Standard Operating Hours:

Monday – Friday: 7:30 AM – 6:00 PM

Saturday: 9:00 AM – 12:00 PM

Sunday: Closed

Enterprise Rent-A-Car on Burke Road is an excellent choice for Virginia users who need a local, neighborhood rental and place a high value on vehicle quality and an honest, fair toll policy. For the average renter, the combination of a well-maintained fleet, a supportive front-line staff, and the distinct advantage of the TollPass system—which avoids the flat-rate toll gouging common with other rental companies—makes this branch a superior value proposition in Fairfax County. The added convenience of local customer pick-up and the ability to rent cargo or passenger vans further solidify its status as a highly practical local provider.

However, potential customers must be fully aware of the serious, documented issues regarding management-level customer service and administrative follow-through. The review alleging a branch manager’s "lack of ownership and accountability," failure to follow up as promised, and contract "escalation" over an amount the customer had proactively attempted to pay, paints a clear picture of potential systemic failures in leadership and back-office processes. This is especially concerning in a neighborhood branch where building local trust and accountability is key.

Therefore, the Burke Enterprise branch is worth choosing for its logistical convenience and superior product, but only if the customer employs a strategy of highly diligent administrative verification. Virginia renters should:

• Confirm all details, especially payment and pick-up times, with a front-line agent and obtain the agent’s name.
• Demand and immediately review any receipt or contract showing a zero balance or full payment before driving away.
• If any issue is communicated by a manager, insist on an immediate, written confirmation of the resolution via email, thus creating a tangible record of the conversation.

By adopting this proactive approach, local customers can enjoy the benefits of this convenient, women-owned operation, including the fair toll system and great cars, while effectively insulating themselves from the serious management-related administrative pitfalls that have frustrated previous renters. For those who prioritize vehicle condition and fair pricing on tolls over flawless, stress-free administrative process, this Burke location is a strong contender, provided they remain vigilant.

Enterprise Rent-A-Car

9570 Burke Rd, Burke, VA 22015, USA