Enterprise Rent-A-Car Introduce
For residents across Tempe, Mesa, and the wider East Valley of the Phoenix metropolitan area, securing reliable transportation is often a necessity, not a luxury. Enterprise Rent-A-Car at 1801 E Baseline Rd in Tempe, AZ, stands out as a highly accessible and community-focused solution for all your vehicle rental needs. This particular branch, recognized as a locally-focused "neighborhood" location, is a go-to choice for various scenarios, from replacing a car damaged in an accident—a common reason for renting in the area—to needing a capable vehicle for a family road trip across Arizona.
The agency’s core mission revolves around providing exceptional customer service and convenience, which is evident in the range of services offered and the dedicated effort made by the team. While occasional challenges with phone communication may arise, as noted in some customer feedback, the overwhelming sentiment highlights the staff’s kindness, thoughtfulness, and commitment to making the rental process easier, especially during stressful times, such as following an auto accident. This branch is not just a standard car rental business; it proudly identifies as a women-owned establishment, adding a distinct commitment to community engagement and service excellence.
Location and Accessibility
Conveniently located in Tempe, Arizona, this Enterprise branch is perfectly positioned to serve a large demographic across the East Valley. The address is 1801 E Baseline Rd # 101, Tempe, AZ 85283, USA. This highly visible and central location on East Baseline Road provides easy access for customers residing in Tempe, Chandler, Mesa, and even parts of South Phoenix, without the congestion associated with airport or major downtown locations.
The office offers excellent vehicular access from major thoroughfares and includes On-site parking, ensuring a simple and swift process when picking up or returning your rental.
A significant highlight of this location is its dedication to universal access. The facility features a dedicated Wheelchair accessible entrance, providing a seamless and barrier-free experience from the moment a customer arrives. Additionally, the availability of a Wheelchair accessible parking lot further simplifies the logistics for all patrons, especially those with mobility needs. This commitment to accessibility was personally impactful for a customer who praised the team for going "above and beyond to help us find a car that would work with my son’s wheelchair," illustrating a truly empathetic and problem-solving approach to customer service.
Services Offered
Enterprise Rent-A-Car on Baseline Road is classified as both a general Car rental agency and a dedicated Van rental agency, providing a diverse fleet to meet almost any transportation requirement in Arizona.
- Diverse Car Rental Fleet: The selection includes an array of modern, clean, and well-maintained vehicles, encompassing all major classes:
- Economy and Compact Sedans (e.g., Mitsubishi Mirage, Nissan Versa) ideal for budget-conscious renters and efficient city driving.
- Mid-Size and Full-Size Sedans (e.g., Toyota Corolla, Chevrolet Malibu) offering comfort for commuting and local travel.
- SUVs (e.g., Chevrolet Equinox, Nissan Rogue) and Premium SUVs, perfect for exploring Arizona's scenic routes and accommodating families or larger groups.
- Luxury Sedans (e.g., Nissan Maxima, Audi A4) for business trips or special occasions.
- Van and Group Transport: The branch provides essential Van rental agency services, featuring:
- Minivans (e.g., Dodge Grand Caravan, Chrysler Pacifica) with flexible seating for up to seven passengers.
- Passenger Vans (12- and 15-passenger models) suitable for corporate teams, school groups, or large family outings.
- Insurance and Collision Replacement Rentals: A specialty of neighborhood Enterprise branches is working directly with auto insurance providers and collision repair shops, offering a seamless experience for customers needing a replacement vehicle. This location has a system in place to handle returns directly through the repair shop, which greatly simplifies the process for the customer.
- Customer Pick-Up Service: Enterprise is famous for its "We'll Pick You Up" service, and this local branch often provides assistance, including arranging rides to and from nearby collision repair shops, as noted in customer reviews, which is a significant relief during a stressful time.
- Flexible Payment Methods: For maximum convenience, the agency accepts major Credit cards, Debit cards, and modern NFC mobile payments.
Features / Highlights
This specific Enterprise location distinguishes itself from the competition with several unique features and operational standards that benefit the Tempe community.
- Identifies as Women-Owned: This important designation signifies a commitment to diversity in business and often correlates with a strong emphasis on personalized, community-oriented customer service.
- Active Military Discounts: The branch proudly supports service members by offering Active military discounts and special government leisure rates, including a standard discount off base rates for qualified personnel. This is a crucial highlight for the large veteran and military community in Arizona.
- Exceptional Accessibility: Beyond basic compliance, the facility’s Wheelchair accessible entrance and Wheelchair accessible parking lot, combined with the staff's noted willingness to accommodate customers with mobility needs, are major strengths.
- Focus on Customer Care During Crisis: As a vital link in the auto insurance claim process, the team is experienced in handling complex, post-accident rentals and is praised for offering "kind, thoughtful" service and arranging transport (like rides to the repair shop) to ease the customer's burden.
- Use of Modern Payments: Accepting NFC mobile payments (such as Apple Pay or Google Pay) adds a layer of speed and modern convenience to the transaction process.
- Commitment to Cleanliness: Enterprise maintains its "Complete Clean Pledge," ensuring vehicles are thoroughly cleaned and sanitized before every rental.
Contact Information
To inquire about a rental, check on a reservation, or ask about specific vehicle availability, you can reach the Enterprise Rent-A-Car team on Baseline Road directly.
Address: 1801 E Baseline Rd # 101, Tempe, AZ 85283, USA
Phone: (480) 820-1883
Mobile Phone: +1 480-820-1883
Typical Operating Hours: Monday to Friday: 7:30 AM – 5:30 PM; Saturday: 8:00 AM – 12:00 PM; Sunday: Closed. Note: This location generally does not offer after-hours returns; always confirm current hours and return policies directly with the branch.
What is Worth Choosing Enterprise Rent-A-Car - Baseline Rd
The Enterprise Rent-A-Car branch on East Baseline Road in Tempe is an outstanding option for local renters for several highly valuable reasons that extend beyond simply acquiring a vehicle. For anyone in the Tempe area, particularly those dealing with the aftermath of an accident, this location offers a superior level of support. The customer review that details the staff arranging rides to and from the collision center is a perfect illustration of the practical, real-world assistance this "neighborhood" team provides. They treat the rental process not just as a transaction, but as a crucial service during a challenging time for the customer.
Moreover, the noted attention to the specific needs of customers, such as sourcing a car compatible with a son's wheelchair, showcases a level of personalized care and problem-solving that differentiates this agency. This empathy, coupled with the functional benefits of a fully accessible facility—including the wheelchair accessible entrance and parking lot—makes it a truly inclusive business partner.
The agency’s identity as a women-owned business, alongside the provision of tangible benefits like the Active military discounts and acceptance of all modern payment methods, further cements its position as a community asset. While customers should be aware that phone lines may occasionally be busy—a common issue at high-volume, locally focused branches—the convenience of the central Tempe location, the extensive fleet of quality cars and vans, and the outstanding track record of going the extra mile for customer care make Enterprise on Baseline Road an unequivocally recommendable choice for your next Arizona car rental.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1801 E Baseline Rd # 101, Tempe, AZ 85283, USA
Enterprise Rent-A-Car Reviews
teammanagerdrivinginsurancecleanpaymentjobcallcreditgas
★ 5★ 4★ 3★ 2★ 1Got in a car accident and got a rental through my auto insurance. 6 days later it needs an oil change. I tried contacting the branch, but was put on hold. I was on hold for 10min and still no one answered. Someone just picked up the line and put me on hold. Would’ve been nice if they told me,”hey I’m busy helping a customer right now. I’ll be with you in a moment. Please hold.” None of that. On top of that they gave me this car with a quarter of tank??? No gas. Now low on oil.If they decide to answer the phone, I’ll update my review.——————Update: Same day I tried calling my car was done being repaired. I took it to the repair shop and they handled the return. Ended up getting a call from them stating they received the car back and to ask about my experience (now they care about it). Wish they could reimburse me for the gas. Now someone else will get to enjoy it.
June 11 · Selena RiosI’m really grateful for the team here. They went above and beyond to help us find a car that would work with my son’s wheelchair, which made a big difference for us. They also arranged rides to and from the collision repair shop, which was a huge help. Everyone I interacted with was kind, thoughtful, and truly focused on making the process easier. Excellent service all around.
September 06 · Volney DouglasI have booked from this office about 3 times now and all the times I've been here have been great! I love working with Mike, he's a great employee and very kind! The last time I booked, I got a vehicle with bad brakes so I called to let them know, I took it back that day and they were able to give me a nicer vehicle and it was a smooth and quick process! I would recommend going to this office, they're super nice and since I've gone here i didnt have to spend more than 15 mins here!
August 15 · Shania EdgewaterVarious rental cars to selected . Acceptable only credit card which can be US or international, both are fine. Debit and cash are not acceptable and no expectation.Mine used international one. My purpose was for driving test exam which I got it eventually.200$ deposit + day of your rent = total that you need to pay. Can be extended if you contact staffs in advance.Strongly recommend for anyone who not familiar with left hand side driving. Do all insurances, it’s safe in every way.Mine had minor accident while parking and hit my neighbor’s car + fell into big hole while google map led me uphill. Caused to AC leaked and some part underneath the car torn down but no need to paid anything because insurance already covered.Office is minimal. Clean and cozy. 3-5 seats for customers. 1 toilet for service. Cute decorationsGreat customer service, especially Megan Toomb. So kind, friendly and patience especially to me who had so many issues and had to canceled so many times. Big thanks to Megan. You are the best ! Thank you for you and your team for excellent service.
July 31 · SemBe BeThis is not the first time I've booked a rental with Enterprise and I've showed up and they were overbooked and I did not receive the vehicle that I requested. However, Michael at the Tempe branch that I rented from, saved the day. He was able to procure a better vehicle and was able to Discount the price to what I had originally budgeted for. Though I found it unacceptable that my rental was not available the day I requested it and I did have to wait 3 days to receive the upgraded rental, I did however find Michael's excellent customer service refreshing and restored my faith in Enterprise. Though I'll definitely be checking out other options next time I rent.
June 04 · Ben Manzanares
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