Enterprise Rent-A-Car

- 19601 Maplewood Ave, Cleveland, OH 44135

Enterprise Rent-A-Car at the Cleveland Hopkins International Airport (CLE) facility stands as a highly reliable and customer-focused option for Ohio residents and visitors needing transportation solutions. Located at the consolidated rental car hub, this branch ensures a streamlined process from the moment you land or arrive, whether you are picking up a sedan for a business trip, an SUV for a family vacation, or a spacious van for a group outing across Northeast Ohio. Known for the globally recognized slogan "We'll Pick You Up," Enterprise is a household name across the state, and this particular location upholds its reputation for exceptional service and a truly diverse fleet.

A key differentiator for this agency is its dual function as both a premier Car rental agency and a specialized Van rental agency. This means that whether your need is for a compact economy vehicle perfect for city driving in downtown Cleveland or a large 15-passenger van for a sports team or community group excursion, Enterprise at CLE has suitable vehicles. The fleet selection is comprehensive, ranging from standard cars to specialty classes like pickup trucks, minivans (7- and 8-seaters), and various passenger and cargo van sizes, catering to virtually every travel need. Furthermore, this branch proudly identifies as a women-owned business, demonstrating a commitment to supporting diverse leadership within the local Cleveland economy.

Customer feedback frequently highlights the consistently high quality of service and the ease of the rental process. As one traveler noted, the "Team Cleveland" staff and their partner's service are the best, stating "5 stars for your partner company, Enterprise," underscoring the friendly, competent, and hassle-free nature of the team. This local efficiency is particularly apparent in the stark contrast noted by one customer's experience—while having issues at another national branch with credit card name verification, the same card and same renter encountered "no issues at all" in Cleveland, suggesting a superior, customer-centric approach to local policies.

While minor logistical issues can occur, such as being assigned a damaged car—a common challenge in high-volume airport operations—the responsiveness of the Cleveland team is a significant plus. In one instance, a customer who noticed pre-existing damage was quickly accommodated: "Guy at the counter changed it and I was on my way." This illustrates the team's professional commitment to ensuring a safe and satisfactory rental experience before the customer hits the roads in Ohio. The operational smoothness and dedication to customer resolution at this location set a high standard.

Location and Accessibility

Enterprise Rent-A-Car is strategically situated at the consolidated rental car facility serving the Cleveland Hopkins International Airport (CLE). This centralized location offers optimal convenience for air travelers and is readily accessible for local customers in the Greater Cleveland area.

The official address for this high-traffic location is:

19601 Maplewood Ave, Cleveland, OH 44135, USA

Travelers arriving at CLE can reach the rental car facility via a complimentary and continuous shuttle service that typically runs 24 hours a day, 7 days a week, providing a swift connection from the terminal to the counter. The dedicated facility at 19601 Maplewood Ave is designed for efficient, high-volume service. The operating hours for the service desk are extensive, often running from the early morning (around 6:00 AM) until late at night (close to midnight) every day of the week, with after-hours key drop-off available for returns outside of manned hours.

Accessibility is a key priority at this Enterprise branch:

• Wheelchair accessible entrance is provided at the facility, making entry and service seamless for all guests.

• Wheelchair accessible parking lot ensures convenient and compliant parking right at the facility for customers with disabilities.

• On-site parking is also available for customers who drive their personal vehicles to the location before picking up their rental.

Services Offered

The Enterprise Rent-A-Car branch at CLE provides a comprehensive array of rental and related transportation services tailored for Ohio’s diverse travelers and local needs:

• Full-Spectrum Car Rental: Offering a wide variety of vehicle classes including Economy, Compact, Intermediate, Full-size, Premium, Luxury, a range of SUVs (from small crossovers to large family models), and specialty vehicles like Pickup Trucks.

• Dedicated Van Rental: Specializing in large-capacity vehicles, including 7- and 8-Passenger Minivans, as well as 10-, 12-, and 15-Passenger Vans (such as the Ford Transit), which are essential for group transport and major events across the region.

• Onsite Services: Providing dedicated staff and resources directly at the counter and on the rental lot for quick pick-up, drop-off, and assistance with any rental inquiries.

• Insurance Replacement Rentals: Expedited services for customers in need of a temporary vehicle while their personal car is being repaired, often working directly with major insurance providers.

• Flexible Payment Options: Accepting major Credit cards, Debit cards, and the use of modern touchless technology through NFC mobile payments for streamlined transactions.

• Loyalty Program Benefits: Offering the Enterprise Plus® rewards system, allowing frequent Ohio renters to earn points toward free rental days and access expedited service and special member-only pricing.

Features / Highlights

This specific Enterprise location distinguishes itself with a strong commitment to customer value, convenience, and community support, features that resonate deeply with local Ohio users:

• Identifies as Women-Owned: A significant business distinction that highlights the branch's leadership and commitment to supporting diverse entrepreneurship within the Cleveland corporate landscape.

• Active Military Discounts: Providing special pricing and rates as a meaningful thank you to active members of the US military for their dedicated service.

• Highly Positive Customer Service Culture: Praised in customer feedback for having "great customer service" and for a responsive "Team Cleveland" who are quick to resolve issues, such as promptly changing a damaged car.

• Full Accessibility Features: The provision of both a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures that the service is welcoming and available to all customers with mobility needs.

• Convenient Airport Location: Being housed in the consolidated rental car facility at CLE with 24-hour shuttle access makes this location one of the most convenient starting points for any journey in Northeast Ohio.

Contact Information (Address, Phone)

To make a reservation or inquire about services at the Enterprise Rent-A-Car location at Cleveland Hopkins International Airport, customers in the Ohio area can use the following details:

Address: 19601 Maplewood Ave, Cleveland, OH 44135, USA

Phone: (833) 511-1749

Mobile Phone: +1 833-511-1749

What is Worth Choosing

For any Ohio resident or visitor needing a rental car, Enterprise Rent-A-Car at CLE provides compelling reasons for selection. The primary draw is the blend of a wide-ranging, modern fleet with consistently high-quality, local customer service. The staff, affectionately referred to as "Team Cleveland," is demonstrably committed to the local community and ensuring a positive rental experience, which means quick, friendly counter service and prompt resolution of any issues that may arise. This level of local, attentive service is often a deciding factor, separating a standard transaction from a truly satisfying rental.

The functional variety offered as both a Car rental agency and a dedicated Van rental agency cannot be overstated. This versatility makes it the ideal choice for any situation, whether you are renting a fuel-efficient sedan for a drive across the state on the Ohio Turnpike or a passenger van for a large group heading to a Browns game or a Lake Erie vacation. This dual specialty reduces the need to shop around, providing reliable solutions for personal, business, and group transportation requirements all in one accessible location.

Furthermore, choosing this location means supporting a women-owned business that actively acknowledges and rewards military service with special discounts. Combined with the practical convenience of an accessible facility, on-site parking, and modern payment methods, Enterprise at 19601 Maplewood Ave stands out as the comprehensive, community-focused, and reliable choice for vehicle rentals in the Cleveland region.

Enterprise Rent-A-Car

19601 Maplewood Ave, Cleveland, OH 44135, USA