Enterprise Rent-A-Car

- 10218 Mt Savage Rd NW, Cumberland, MD 21502

For residents and visitors in Western Maryland, particularly in the Cumberland area, having access to reliable vehicle rentals is essential for navigating the region’s beautiful, yet sometimes challenging, terrain and for tackling daily life when a personal car is unavailable. Enterprise Rent-A-Car at 10218 Mt Savage Rd NW, Cumberland, MD 21502, stands out as a crucial local resource, offering comprehensive Car rental agency and Van rental agency services designed to meet a wide range of needs.

This particular branch holds the notable distinction of being an Enterprise location that Identifies as women-owned, demonstrating a commitment to local entrepreneurship and diversity in the Allegany County business landscape. Specializing in what the business terms "Onsite services," the team is focused on providing streamlined, face-to-face assistance, whether you are picking up a pre-booked vehicle or walking in for a replacement car after an unexpected event.

The Cumberland team understands that life in Western Maryland—from dealing with auto repairs to planning outdoor adventures—often requires flexibility. While a previous reservation hiccup illustrates the importance of communication in the rental industry, the team's dedication to service often shines through in extraordinary ways. One delighted customer, having just completed the strenuous Great Allegheny Passage bike ride, recounted a truly "Wonderful" experience where two employees generously "offered to shuttle me and my bike 5 miles to my car." This level of personal, local commitment goes far beyond standard procedure and proves the staff is willing to go the extra mile for the Maryland community.

Enterprise's Cumberland branch primarily serves the local market, making it the preferred choice for those needing a replacement vehicle after an accident or mechanical repair, working closely with local dealerships and insurance companies to ensure a smooth transition. They also maintain a modern fleet suitable for leisure travel, offering various sedans, SUVs, and vans for trips to the mountains, regional parks, or cross-state travel.

Location and Accessibility

Conveniently located at 10218 Mt Savage Rd NW in Cumberland, MD, this Enterprise branch is positioned in a key area for local residents and regional travelers. The address places it easily accessible off Route 68, facilitating quick pick-ups and returns for customers coming from Frostburg, La Vale, and nearby areas, including those crossing the state line from West Virginia and Pennsylvania.

Accessibility is a top priority for this location, ensuring a comfortable experience for all patrons:

• Wheelchair Accessible: The facility offers a Wheelchair accessible entrance, providing a smooth path into the office for customers with mobility needs.
• Accessible Parking: Designated Wheelchair accessible parking lot spaces ensure convenient access close to the entrance.
• Neighborhood Presence: Unlike airport-based rental counters, this branch is locally focused, making it ideal for the primary user base—Maryland residents needing a temporary vehicle while their own is in the shop.
• Free Pick-Up Service: Enterprise is well-known for offering a Pick-Up Service Available feature, a huge convenience for customers who have been dropped off at the local office or need assistance getting from a nearby home or repair shop to the rental counter. Customers are advised to call the branch directly to arrange this service.

Services Offered

As a leading Car rental agency and Van rental agency, the Cumberland Enterprise location offers a comprehensive suite of vehicles and services to the Maryland community:

• Insurance and Dealership Replacement Rentals: A primary focus is providing replacement vehicles for customers involved in accidents or who have cars in for repair, working directly with insurance companies using systems like ARMS® to simplify the billing and claims process.
• Diverse Vehicle Fleet: The inventory typically includes a wide range of vehicles, from fuel-efficient Economy and Compact cars (like the Chevrolet Spark or Ford Focus) to Midsize and Full-size sedans (such as the Mazda 3 or Chevrolet Malibu).
• SUV and Truck Rentals: Offers various SUVs (e.g., Nissan Rogue or Chevrolet Equinox) ideal for Maryland's varied weather and terrain, as well as pickup trucks and cargo vans for personal moving or large projects.
• Passenger and Cargo Van Rentals: Specifically operates as a Van rental agency, providing options like minivans (e.g., Chrysler Pacifica) and larger passenger vans (7-, 9-, 10-, and 15-passenger capacities) for group travel or large family outings.
• One-Way Rentals: Facilitates one-way rentals for long-distance trips, such as those traveling to or from the popular Great Allegheny Passage trail system, though pre-booking is highly recommended to ensure vehicle availability for these specific routes.
• Flexible Payment Options: Accepts multiple forms of payment, including major Credit cards and Debit cards, along with modern, fast transactions via NFC mobile payments.
• Fuel Options and Protection: Provides choices for refueling the vehicle (prepay, customer refill, or Enterprise refill) and various supplemental insurance and protection options, including Damage Waiver (DW), Extended Protection (EP), and Personal Accident Insurance (PAI).

Features / Highlights

The Enterprise branch in Cumberland is distinguished by key features that appeal directly to the needs and values of local Maryland users:

• Women-Owned Business: Proudly Identifies as women-owned, offering local customers the ability to support a diverse and locally committed business.
• Active Military Discounts: Provides significant value to the community by offering Active military discounts (including up to 5% off base rates for Government Leisure Travel) for veterans, active-duty, and their families.
• Exceptional Local Customer Care: Known for staff who go above and beyond, exemplified by the spontaneous offer to shuttle customers and their bicycles after completing the Allegheny Passage, demonstrating remarkable personal service.
• Specialization in Replacement Rentals: The primary focus on the local insurance and mechanical replacement market means the staff is expert in handling complex, third-party billing arrangements smoothly.
• Accessible Services: Full physical accessibility, including a Wheelchair accessible entrance and designated parking, ensures every customer is served equally and conveniently.
• Convenient Technology: Accepts modern payment methods like NFC mobile payments for fast transactions.

Contact Information

For immediate reservations, questions about vehicle classes, or to inquire about the free local pick-up service, the team at the Cumberland branch is ready to assist you. Given the rural nature of Western Maryland and the popularity of the location for regional travel, it is always best to call the branch directly for the most current inventory and service information.

Address: 10218 Mt Savage Rd NW, Cumberland, MD 21502, USA

Phone: (301) 722-0700

Mobile Phone: +1 301-722-0700

The general operating hours for the branch are Monday through Friday, 8:00 AM to 5:30 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is typically closed on Sundays, though After Hours Service is available for returns where customers can safely park the car and drop the keys in the designated box.

What is Worth Choosing

For Maryland residents and travelers visiting the Cumberland area, Enterprise Rent-A-Car on Mt Savage Road is the preferred choice for its blend of corporate reliability and dedicated local service. While the isolated incident of a pre-booked vehicle delay is a reminder of the importance of making reservations well in advance for high-demand services like one-way rentals, the overwhelming sentiment from the community is one of appreciation for the staff's professionalism and kindness.

This branch’s identity as a women-owned business, coupled with the valuable Active military discounts, makes it a choice that aligns with community values. The team’s commitment to going above and beyond—as shown by shuttling cyclists or expertly handling complex insurance replacement paperwork—ensures that customers receive not just a car, but a smooth, hassle-free mobility solution. Whether you need a temporary car while yours is in the shop or a van for a local outing, this Cumberland Enterprise location offers the service and fleet quality that Western Maryland users can trust.

Enterprise Rent-A-Car

10218 Mt Savage Rd NW, Cumberland, MD 21502, USA