GVC II

- 905 Brush Ave #1810, Bronx, NY 10465

In a city as large and complex as New York, access to reliable, specialized transportation is not merely a convenience, but a critical necessity, particularly for residents with disabilities or special needs. GVC II, based in the Bronx, operates as a dedicated Handicapped transportation service, fulfilling this essential role for the community. Their core function is providing paratransit services, and public information confirms that they are a contracted carrier operating under the crucial NYC Access-A-Ride (AAR) program. This means GVC II is a key provider of door-to-door, demand-responsive transit for eligible customers across the five boroughs, ensuring they can access medical appointments, work, and community events.

Unlike a traditional car rental agency that provides a self-driven vehicle, GVC II offers a fully crewed transportation service using specialized vehicles. This distinction is vital for New York users, as GVC II’s services include assisting passengers with boarding, securing mobility devices, and ensuring comfort throughout the ride—a level of comprehensive support that standard car rental simply cannot offer. Their mission is to serve the public by ensuring a safe, efficient, accessible, and convenient transportation system, meeting the vital requirements of all Access-A-Ride customers.

However, public reviews for GVC II, like those often seen for high-volume paratransit providers, indicate significant operational challenges that potential users must be aware of. Customer feedback strongly points to issues regarding punctuality—with rides being "very late"—as well as severe concerns about customer service quality, including staff being "VERY RUDE," "refus to hear," and displaying "so much disrespect." One customer reported being on a van for "OVER 4 hours" and missing an event due to poor navigation, alongside receiving rude treatment when calling the office. These reviews suggest that while the service is essential and structurally compliant, the delivery of that service can be highly inconsistent and frustrating for riders.

As GVC II is confirmed to be an Access-A-Ride carrier, its operations are tied to the Metropolitan Transportation Authority (MTA) guidelines, which often govern pick-up windows and fare structures. Users should always be familiar with their rights and the established complaint procedures through the MTA’s AAR division, as this is the governing body for the service GVC II provides. Despite the service challenges mentioned in customer feedback, the agency remains a necessary part of the city's overall accessible transit infrastructure.

GVC II’s headquarters is located in the East Bronx, positioning it to serve a large segment of the borough's population and providing a central dispatch point for its fleet of specialized vehicles.

The official address for the GVC II facility is:

905 Brush Ave #1810, Bronx, NY 10465, USA.

• Facility Accessibility: The premises itself is designed with accessibility in mind, featuring both a Wheelchair accessible entrance and a Wheelchair accessible parking lot. This is crucial as it ensures that the site is fully traversable for staff and any customers needing to visit the administrative or dispatch offices.
• Operational Base: The location on Brush Avenue in the Bronx serves as the primary base of operations for the company’s fleet and administrative support, which includes dispatchers, service monitors, and drivers. The facility houses a large number of vehicles, noted to be over 213 power units, which are utilized to execute the daily routes across the city.
• Service Area: While based in the Bronx, their service reach, through the Access-A-Ride contract, extends across the entire five boroughs of New York City, and potentially into surrounding areas of Nassau and Westchester counties, following the MTA's paratransit service parameters.

The services provided by GVC II are entirely focused on specialized, supportive transit for individuals who qualify for paratransit:

• Access-A-Ride Paratransit: Providing essential door-to-door, demand-responsive transportation for MTA AAR-eligible customers within the five boroughs and adjacent areas, 24 hours a day, seven days a week.
• Specialized Vehicle Operation: Operating a large fleet of vehicles, presumably wheelchair-accessible vans and ambulettes, equipped with necessary lifts and secure tie-down systems for mobility devices.
• Assisted Boarding and Comfort: Drivers are expected to assist passengers with boarding and securing their mobility devices, ensuring safety and comfort throughout the duration of the trip.
• Scheduled and On-Demand Services: Facilitating both pre-scheduled medical, work, and social trips, as well as on-demand services, all managed through the MTA’s centralized scheduling system.
• Extensive Coverage: Coordinating a large-scale operation with over 286 drivers to manage the high volume of daily trips required by the AAR program.

The unique nature of GVC II’s service means its features are centered on its accessibility mandate and operational scale:

• ADA Compliance: As an AAR contracted carrier, GVC II is required to operate in full compliance with federal Americans with Disabilities Act (ADA) regulations.
• Wheelchair Accessibility: All customer-facing aspects, including the vehicles and the facility itself, are equipped to be fully Wheelchair accessible, providing a safe environment for mobility-impaired individuals.
• Large Fleet and Driver Base: The company’s large operational size, with over 213 power units and 286 drivers, underscores its critical role in the expansive NYC paratransit network.
• 24/7 Operation: Providing service around the clock, 365 days a year, essential for medical emergencies, late work shifts, and other time-critical needs of the community.

Customers and their caregivers in the Bronx and surrounding areas can contact GVC II for direct administrative issues, though all trip scheduling, cancellations, and core service inquiries must typically go through the centralized MTA Access-A-Ride phone system.

Address: 905 Brush Ave #1810, Bronx, NY 10465, USA

Phone (GVC II Office): (718) 863-7972

Mobile Phone (GVC II Office): +1 718-863-7972

⚠️ Important Note: While the GVC II contact information is listed, New York users must remember that all scheduling and official complaints for their Access-A-Ride transportation are handled by the MTA’s dedicated AAR customer service line, not the individual carrier. Customers experiencing poor service, excessive delays, or rude staff are strongly encouraged to document the driver number and van number (e.g., #5675, as mentioned in a review) and immediately contact the MTA AAR complaint line to ensure the issues are formally logged and addressed by the governing authority.

GVC II is an integral part of the vital Access-A-Ride service. For eligible New York users, the decision to choose this service is often determined by necessity rather than selection, as it is a mandated paratransit provider under the MTA. What is worth recognizing about GVC II is its foundational capacity: it operates a large, fully accessible fleet with professional, ADA-compliant vehicles, ensuring that the physical means of transportation for those with specialized needs exists in the Bronx. This specialized infrastructure is invaluable for ensuring the mobility of a population that cannot use conventional mass transit.

However, potential and current users must adopt a proactive, informed approach to mitigate the frequently reported service delivery problems. The high accessibility of the vehicles and facility is a clear advantage, but the recurring themes of rudeness, excessive lateness, and poor dispatch communication necessitate that users stay vigilant. By using the provided direct contact numbers for the company for internal administrative issues, but relying on the official MTA AAR channels for ride complaints and scheduling, users can best navigate the service. Ultimately, GVC II is an essential transportation resource in the Bronx, and its value lies in its specialized, accessible mandate, despite the documented challenges in day-to-day service execution.

GVC II

905 Brush Ave #1810, Bronx, NY 10465, USA