Hertz Car Rental - New York City - Albany Street

- 250 Albany St, New York, NY 10280

Hertz Car Rental - New York City - Albany Street is a major branch of the internationally recognized car rental agency, situated in the highly strategic financial district of Lower Manhattan. As a full-service car rental agency, this location provides local New York users—from business executives in Battery Park City to residents planning weekend getaways—with access to a diverse fleet ranging from economical compact cars to full-size SUVs and luxury vehicles, serving nearly every travel need.

The core proposition of Hertz is brand recognition and a wide range of vehicle types, supported by modern payment options and accessible facilities. However, prospective renters in New York must also be aware of the specific operational challenges that have been reported at this particular branch. Recent customer feedback has pointed to significant issues, including a lack of guaranteed vehicle availability even with a reservation and instances of delayed opening times. For New Yorkers who rely on punctuality for time-sensitive travel, these operational inconsistencies are a critical factor to weigh against the convenience of the prime Manhattan location.

This agency offers an important service to a dense urban area where personal car ownership is impractical for many. It is essential for users to manage their expectations and plan accordingly when dealing with a high-demand, high-stress branch like one in Lower Manhattan.

The location of this Hertz branch is one of its most significant advantages for Lower Manhattan users. Situated at 250 Albany St, New York, NY 10280, the office is strategically positioned in Battery Park City, placing it within walking distance of the Financial District, the World Trade Center complex, and the major ferry terminals. This makes it an exceptionally convenient option for local business travelers, downtown residents, and tourists staying in the area who need quick access to an outgoing vehicle route.

The Battery Park City location offers relative ease of access to major vehicular exits from Manhattan, including the West Side Highway and routes leading to the Holland Tunnel, which is crucial for minimizing the time spent navigating city traffic at the beginning of a rental. The area is also well-served by multiple subway lines (A, C, E, R, W, 2, 3, 4, 5, J, Z), making it relatively simple to reach the location via public transit.

In terms of physical accessibility, the branch offers a valuable feature, especially within an older city like New York: a Wheelchair accessible entrance. This ensures a smoother experience for all customers requiring easier physical access to the premises.

As a national car rental leader, Hertz at Albany Street offers a standard comprehensive range of rental services tailored for the urban environment. The provided information highlights specific operational features:

• Onsite Services: Indicates that the main services, including vehicle pick-up, contract finalization, and return processing, are handled directly at the 250 Albany Street location.
• Diverse Fleet Selection: While not itemized for this specific location, Hertz typically offers a broad range of car types, including Economy, Compact, Midsize, Full-size Sedans, SUVs, Minivans, and specialized categories like Luxury and Prestige Collection vehicles.
• Multiple Payment Options: Acceptance of various modern payment methods for convenience:
  • Credit cards
  • Debit cards (subject to specific rental policies and age requirements, especially for off-airport locations)
  • NFC mobile payments (e.g., Apple Pay, Google Pay)
• Reservation System: Allows customers to secure a vehicle in advance, a necessity in a high-demand location, although recent reviews indicate this does not always guarantee immediate availability.
• Insurance and Coverage Options: Provision of various protection products, such as Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS), necessary for safe and compliant driving in the New York region.

The main features and highlights of the Hertz Albany Street branch are a mix of brand strengths and location-specific operational realities that a local New York user must consider:

• Prime Lower Manhattan Location: Unbeatable convenience for the Financial District, Battery Park City, and TriBeCa clientele, saving valuable time on travel to other boroughs or airports.
• Standardized National Brand: Clients benefit from the protocols, vehicle maintenance standards, and loyalty programs (such as Hertz Gold Plus Rewards) associated with a global rental leader.
• Wheelchair Accessible Entrance: A thoughtful and necessary feature ensuring ease of access for all customers, enhancing the location’s user-friendliness.
• Modern Payment Flexibility: The acceptance of NFC mobile payments provides a swift, secure, and touchless checkout experience, which is valuable in a fast-paced urban environment.
• Reported Operational Risk (Caveat): It is essential to note the consistent customer reports of delayed opening times (e.g., 40 minutes late) and instances of not having reserved cars available, resulting in stressful waits of 30 minutes to 2 hours. This suggests potential staffing or logistics issues that must be acknowledged by anyone booking a time-critical rental.
• Customer Service Variability: While one staff member was noted for being "very kind," the overall follow-up process appears unreliable, with a reported failure to reach out after a commitment was made to address a complaint.

For New York residents planning a trip or business engagement, using the direct contact information for the 250 Albany Street branch is the best way to confirm reservation details and current operational status. Given the reported issues, a pre-rental phone call to confirm availability on the day of pick-up is strongly advised for time-sensitive travel.

Address: 250 Albany St, New York, NY 10280, USA

Phone: (646) 253-1692

Mobile Phone: +1 646-253-1692

Operating hours are typically set on a fixed schedule (e.g., often 7:00 AM start time, with varying closing times throughout the week). However, as noted in public reviews, the actual opening time may be subject to delays, making immediate verification of hours crucial, especially for early morning rentals.

Choosing Hertz Car Rental at 250 Albany Street is primarily worthwhile for its unparalleled geographical convenience in Lower Manhattan. For those who live or work in Battery Park City, the Financial District, or TriBeCa, this location eliminates the need to travel uptown or to an airport just to secure a rental vehicle. This time-saving benefit, particularly when leaving the city via the west side, is a significant advantage for the busy New York professional.

The extensive Hertz fleet is another strong factor. Whether you need a simple car for a weekend trip upstate or a high-end vehicle to maintain a corporate image, the range of available cars under a trusted international brand name provides both variety and confidence in vehicle maintenance standards. The acceptance of NFC mobile payments also facilitates a quick transaction process, which is highly appreciated in a location where speed is a premium.

However, users must exercise caution and be proactive in their rental management. Due to the publicly reported and consistent issues with car unavailability despite a reservation, and instances of unpunctual opening hours, anyone renting for a "time-sensitive, special occasion" should consider a back-up plan or choose an alternate location if absolute certainty is required. For the savvy New York renter, the choice is clear: utilize this branch for its prime location and fleet diversity, but confirm all details immediately before your scheduled pick-up time to mitigate the risk of operational delays.

Hertz Car Rental - New York City - Albany Street

250 Albany St, New York, NY 10280, USA