Hertz Car Rental - Syracuse - Burnet Avenue Introduce
For New York residents and visitors navigating the Central New York area, particularly in and around Syracuse, reliable transportation is a cornerstone of daily life and travel plans. The Hertz Car Rental location on Burnet Avenue serves as a key neighborhood agency, offering the convenience of a local branch coupled with the diverse fleet and established policies of a globally recognized brand. Situated in a central, accessible part of the city, this location is designed to cater to a broad range of customer needs, from a simple day-trip rental to an extended corporate booking.
Unlike airport-only rental operations, the Burnet Avenue office focuses on providing services directly to the community. This is especially beneficial for those requiring a replacement vehicle due to a breakdown or insurance claim, or for local businesses needing a temporary commercial vehicle. The flexibility of the fleet ensures that whether a user needs a fuel-efficient compact car for city driving, a spacious SUV for a family adventure to the Finger Lakes, or even a specialized cargo van for moving or business logistics, a suitable option is available.
A notable commitment of this Hertz location is its recognition of specific customer groups. For instance, the provision of active military discounts highlights a dedication to supporting members of the armed forces and their families traveling through or stationed near Syracuse. Furthermore, operational conveniences like accepting multiple forms of payment, including major credit cards, debit cards, and NFC mobile payments, simplify the check-out process for a wide array of customers.
While the quality of service can sometimes be a mixed experience, as indicated by a variety of customer feedback—ranging from excellent, proactive staff going "above and beyond" for a customer's needs, to frustrating issues regarding vehicle availability despite prior reservations—the core promise of the Hertz brand remains: to provide a wide selection of vehicles and established rental infrastructure. Potential renters are advised, as with any high-demand service, to book well in advance and confirm reservation details, especially during peak travel times, to mitigate potential availability issues.
The Syracuse - Burnet Avenue location aims to be a dependable resource for all New Yorkers seeking professional, on-site car rental services for their personal or commercial needs in the Central New York region.
The services are conveniently provided on-site, meaning customers can complete their entire rental process, from paperwork to vehicle pick-up, at the 1216 Burnet Ave location. The availability of on-site parking further enhances the convenience for customers driving their own vehicle to the location before switching to a rental. This combination of national standard and local focus ensures that Hertz remains a strong contender for those in Syracuse looking for a reputable and versatile car rental agency.
The Hertz Car Rental branch is positioned to serve the Syracuse community with ease and convenience. Its location is easily reachable for local residents and those arriving from various points within Central New York. Located away from the high-traffic environment of the airport, it offers a more relaxed pick-up and drop-off experience.
- Address: 1216 Burnet Ave, Syracuse, NY 13203, USA.
- Neighborhood Focus: As an off-airport or "HLE" (Hertz Local Edition) location, it is specifically focused on catering to neighborhood residents, local businesses, and travelers not arriving via Syracuse Hancock International Airport (SYR).
- On-Site Convenience: The location provides on-site services, meaning all rental procedures can be completed right at the Burnet Avenue office.
- Parking: Customers benefit from dedicated on-site parking, which is a practical feature for those needing to leave their own vehicle while renting.
- Accessibility Features: In alignment with accessibility standards, the location provides both a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring comfortable access for all customers.
- Operating Hours: The location maintains specific weekday and Saturday hours to accommodate local schedules. Generally, the hours are Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 9:00 AM to 12:00 PM, with the office typically closed on Sundays. Customers should confirm hours when booking.
Hertz Car Rental on Burnet Avenue offers a comprehensive suite of vehicle rental options and essential services tailored to meet the varied demands of the Syracuse area:
- Diverse Vehicle Classes: A wide range of vehicles is available, including economy cars, compact sedans, mid-size and full-size sedans (with the Chevrolet Malibu being a popular choice), compact and standard SUVs (like the Chevrolet Equinox), minivans, and specialized commercial options.
- Cargo Van Rental: Specifically included in the fleet is the option to rent cargo vans, catering to commercial users, those moving, or individuals requiring extra space for large items.
- Onsite Services: All necessary rental transactions, vehicle inspections, and customer service interactions are performed directly at the 1216 Burnet Ave location.
- Flexible Payment Acceptance: The agency accepts multiple payment methods for customer convenience, including all major credit cards, debit cards (subject to specific rental and identity verification policies for off-airport locations), and NFC mobile payments.
- Insurance Products and Accessories: Customers can inquire about available insurance coverage options (such as Collision Damage Waiver) and rental accessories, including GPS units and various types of child safety seats (infant, child, and booster).
Several key features make the Hertz Burnet Avenue location an attractive option for users in Central New York:
- Active Military Discounts: Hertz actively offers special savings and benefits for members of the active military community, often in partnership with organizations like USAA, ensuring a valued service for those who serve.
- Established National Brand: Customers benefit from the reliability and national support network of the Hertz corporation, a well-known name in the travel industry.
- Accessible Location: The provision of a wheelchair accessible entrance and parking lot demonstrates a commitment to inclusive service for all members of the community.
- Debit Card Acceptance: For customers who prefer not to use a credit card, this off-airport location accepts debit cards, although strict identity verification and deposit requirements often apply, which customers should confirm in advance.
- Proximity to Regional Attractions: The location sits at a gateway to the beautiful Finger Lakes region, making it an excellent starting point for weekend getaways, winery tours, and scenic New York road trips.
To secure a vehicle, discuss a reservation, or inquire about current inventory and rates at the Syracuse - Burnet Avenue location, please use the following contact details:
- Address: 1216 Burnet Ave, Syracuse, NY 13203, USA
- Phone: (315) 426-0936
- Mobile Phone: +1 315-426-0936
It is always recommended to call the location directly, especially regarding same-day rentals or specific vehicle classes, to confirm availability and ensure a smooth pick-up process.
Choosing Hertz Car Rental on Burnet Avenue is particularly advantageous for Syracuse residents and travelers who value the backing of a major, reputable brand with accessible, local service. For many New Yorkers, the assurance that comes with a globally recognized car rental agency, including a well-maintained fleet and consistent policies, outweighs the potential inconveniences reported in isolated cases of high-demand periods.
The true value lies in the versatility of the offering. Whether you are an active military member looking to utilize a beneficial discount, a small business owner in need of a cargo van rental, or a family requiring a comfortable SUV for a regional trip, this branch provides the vehicle and the established support infrastructure. The flexibility in payment options, including debit cards, makes it more accessible than many credit-card-only operations.
Furthermore, the location’s focus on serving the neighborhood, as opposed to solely focusing on airport traffic, means it is often a more reliable source for non-leisure rentals, such as insurance replacements or vehicles needed during an auto repair. By booking in advance and communicating directly with the on-site team, New York users can leverage the brand's expansive inventory and professional operations for a successful rental experience in the Central New York region.
Hertz Car Rental - Syracuse - Burnet Avenue Inside
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Syracuse - Burnet Avenue Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Parking
- On-site parking
Hertz Car Rental - Syracuse - Burnet Avenue Photos










Hertz Car Rental - Syracuse - Burnet Avenue Location
Hertz Car Rental - Syracuse - Burnet Avenue
1216 Burnet Ave, Syracuse, NY 13203, USA
Hertz Car Rental - Syracuse - Burnet Avenue Reviews
airportcallzeroparkingnamegascheckpickupscamlight
★ 5★ 4★ 3★ 2★ 1There was an issue and Will went above and beyond to get me in a vehicle that fit my needs. He was caring and patient. He got it from the airport area and it was not as clean as the car he picked me up I can tell you that. While I was waiting I saw his co worker taking the next person in line and helping everyone.
September 30 · Angela CookI made a reservation with Hertz a full week in advance, planning a special trip to Florida for my daughter’s birthday. I showed up right on time at 9 AM—only to be told they had no cars available. Excuse me? Then they told me that even if a car came in, they couldn’t hold it for me… despite the fact that I already had a reservation. Completely absurd.I spoke with the manager at the location, and he told me confidently that he would hold a car and give us a call. Hours later, I got a call from someone else saying they couldn’t hold the car after all. Not only was this completely unprofessional, but the person on the phone was also rude and dismissive, despite the manager having promised otherwise.This experience was incredibly frustrating and stressful—especially since I did everything right: booked early, showed up on time, and was fully prepared. Hertz and this location showed zero care or accountability for completely dropping the ball.Needless to say, I’ll never be using Hertz again.
July 18 · Magdalene MartinezI had a reservation for my daughter sweet 16 birthday. She wanted to rent a Tesla. I came in and made a reservation the day before for a Tesla. I get there give them my credit card my license and they tell me they don’t accept my credit card so now my daughter‘s birthday is messed up. She doesn’t get a Tesla that I reserved Bad service. Do not go to this location 2.8 star rating no wonder why thought I’d give him a try, but I will be going to the airport close his business down. I thought a credit card is a credit card regardless if it says credit or debit on it if it says credit, it’s a credit card.Period
July 03 · Jodi SchoffI went to rent a vehicle for two days for working purposes and they refused to rent me a car. I went with a coworker and the 2 managers working said they didn't "trust me" and would not rent me a car. It was going to be a two day rental. I am a licensed driver for over 20 years and the lot was full of cars!
September 10 · Maria VictorianoMade a reservation. Received a confirmation text and email. Received another text the morning of pick up reminding me of my reservation. I arrive to the location before they open. Once open I wait about 25 minutes before an agent is available. During that time, a couple who walked in right before me, are meeting with another agent. I hear them say they don’t have a reservation. They give a good sob story and end up getting a car. I sit down with the available agent, tell him I have a reservation and give him my last name. He looks at a list, finds my name and says he doesn’t have anything available. If there were no cars available I should never been able to make a reservation. Prior to booking with Hertz I tried to book online with Enterprise and they wouldn’t let me book at my preferred location because they didn’t have availability. Hertz should do the same thing. Additionally, they were several people waiting and at no time did either of the agents working make any announcements about availability. They could have easily said if you made a reservation in the last 24-48 hours we’re sorry but we don’t any cars available. Instead they let me waste a half hour sitting there and another hour traveling around to find a rental. Fortunately, the guys at Enterprise at SYR airport and at 3605 Brewerton Rd coordinated with each other to help me out and provide me with a rental.
July 18 · Jeff B
More Car Rental Near Me
Diamond luxury rentals4.0 (8 reviews)102 Headson Dr, Syracuse, NY 13214, USA
Enterprise Rent-A-Car3.0 (671 reviews)523 W Genesee St, Syracuse, NY 13204, USA
Budget Car Rental3.0 (150 reviews)1031 Genesee St, Syracuse, NY 13204, USA
Avis Car Rental3.0 (122 reviews)1031 W Genesee St, Syracuse, NY 13204, USA
Reliable Auto Rental2.0 (26 reviews)1800 Brewerton Rd, Syracuse, NY 13211, USA
Enterprise Rent-A-Car4.0 (497 reviews)6716 Manlius Center Rd, East Syracuse, NY 13057, USA
Alamo Rent A Car4.0 (167 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Enterprise Rent-A-Car4.0 (566 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Hertz Car Rental - Syracuse - Syracuse Hancock International Airport (SYR)2.0 (442 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Dollar Car Rental - Syracuse Hancock International Airport1.0 (188 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
National Car Rental4.0 (481 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Avis Car Rental3.0 (421 reviews)1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Categories
Top Visited Sites
Boss Transport & Family Services4.0 (82 reviews)
Hertz Car Rental - Pittsburgh - Pittsburgh International Airport (PIT)3.0 (787 reviews)
Enterprise Rent-A-Car4.0 (100 reviews)
Enterprise Rent-A-Car4.0 (102 reviews)
Hertz Car Rental - Baltimore - Reisterstown Road2.0 (109 reviews)
Enterprise Rent-A-Car4.0 (410 reviews)Trending Car Rental Blog Posts
How to Plan a Multi-Stop Road Trip with a Rental Car and Stay Within Your Budget
Best Road Trip Routes in the U.S. Perfect for Rental Cars | LifeStar Car Rental
What Happens When the Rental Car Company Cancels Your Reservation
How Seasonal Events (e.g., Sports Games, Concerts) Impact Rental Car Availability & Rates
What Rental Car Companies Don’t Tell You About Insurance Coverage
How to Choose the Best Rental Car Based on Your Itinerary Length & Driving Distance
