Avis Car Rental Introduce
Planning your next trip to or through the central New York region? For residents and travelers arriving into New York State, having reliable transportation is essential, and Avis Car Rental at Syracuse Hancock International Airport (SYR) offers a central hub for your vehicle needs. As a well-known car rental agency and van rental agency, Avis aims to provide a diverse fleet and convenient location to get you on the road quickly, whether you're heading for a business meeting in downtown Syracuse or embarking on a family road trip to the Finger Lakes or the Adirondacks.
This location provides travelers with a range of vehicle options, from compact cars perfect for city driving and fuel efficiency, to spacious SUVs and passenger vans ideal for group travel, sporting events, or moving luggage and gear across the state. They cater to a variety of customer needs, offering both short-term daily rentals and longer-term solutions for extended stays in the New York area.
Avis is a globally recognized brand in the car rental industry, and this Syracuse location serves as a gateway for countless individuals visiting the greater New York region. While customer feedback can sometimes indicate areas for improvement, particularly regarding vehicle cleanliness, readiness, and counter service speed—points that any potential renter should be aware of and check during pickup—the fundamental advantage remains the convenience of an on-site, in-terminal airport rental service and the brand's broad network and fleet access.
The Avis Car Rental agency is strategically situated at the Syracuse Hancock International Airport (SYR), providing maximum convenience for travelers flying into the area. Located directly within the terminal, the counter is easily accessible from the baggage claim area, minimizing the distance you need to travel to pick up your vehicle. This makes it a prime choice for seamless airport transportation upon arrival in the New York region.
The official address and contact details for the location are as follows:
Contact Information:
- Address: 1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA (Syracuse Hancock International Airport)
- Phone: (315) 455-9601 or +1 315-455-9601
For customers with mobility considerations, the location specifically provides important accessibility features, ensuring a more convenient experience:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
General airport signage will direct you to the rental car counters in the baggage claim area, and the rental cars are typically parked just outside for a short walk to your vehicle. For after-hours returns, a key drop box is available in the designated return area, though renters should be aware that the vehicle will only be checked in when the location re-opens the following business day.
Avis at Syracuse Hancock International Airport offers a comprehensive range of services tailored to meet the varied demands of New York travelers. Their offerings span multiple vehicle categories and customer support features designed for convenience.
- Car Rental Agency Services: Daily, weekly, and monthly rentals for various vehicle classes, including Economy, Compact, Intermediate, Standard, Full-Size, Premium, Luxury, and specialty vehicles like Convertibles and Electric/Hybrid models.
- SUV Rental: A selection of SUVs such as Intermediate, Standard, Full-Size, and Premium SUVs (including 7-seat options) to accommodate families and groups, perfect for traversing Upstate New York’s diverse terrain, from urban areas to winter-prone roads.
- Van Rental Agency Services: Providing Minivans (often 7-seater models) and Passenger Vans (such as 12- and 15-passenger options) for larger groups, team travel, or events in the New York area.
- Service Options: Includes the ability to reserve vehicles in advance and access to onsite services for quick transactions.
- Flexible Payment Options: Accepts major Credit Cards, Debit Cards, and NFC Mobile Payments, providing multiple ways to complete your rental transaction.
- One-Way Rentals: Availability of one-way rental options, which is often crucial for travelers in the New York region planning to pick up at the airport and drop off at a different city location or another airport.
- Loyalty Programs: Participation in the Avis Preferred loyalty program, which aims to provide benefits like skipping the counter line at pickup, express checkout, and potential free upgrades when available.
- Optional Extras: Includes add-ons like GPS navigation, child safety seats, and various insurance/waiver options.
The Avis location at SYR airport provides several key features designed to enhance the rental experience for New York visitors and residents.
- Airport Terminal Convenience: Located inside the Syracuse Hancock International Airport terminal, offering a short walk from the baggage carousel to the rental counter, and then to the car lot.
- Diverse Fleet Selection: Access to a wide variety of car classes, ensuring you can find the right vehicle for any journey, from small city cars to large passenger vans and premium automobiles.
- Active Military Discounts: The agency specifically highlights the availability of discounts for active military personnel, a valuable feature for service members traveling in the region.
- Accessible Facilities: Features such as a wheelchair accessible entrance and parking lot demonstrate a commitment to serving all customers.
- Avis Preferred Benefits: Customers enrolled in the loyalty program may enjoy expedited service, including potential skip-the-line benefits and vehicle upgrades, which can save valuable time during busy travel periods in New York.
- After-Hours Key Drop: Offers flexibility for late returns with a secure key drop box, though renters are reminded of the check-in policy the following business day.
- Support for Canadian Travel: Avis generally allows cross-border travel into Canada, which is a major convenience for those traveling from Syracuse to destinations like Toronto or Montreal. Specific restrictions on vehicle types may apply for travel beyond border towns.
When considering your options for vehicle rental in the New York region, choosing a reputable provider is paramount. Avis Car Rental at Syracuse Hancock International Airport presents a strong case primarily due to its unbeatable location and the benefits of a major national brand. For those flying into the area, the ability to collect your keys mere minutes after collecting your luggage provides an efficiency that competitors off-site cannot match.
Furthermore, the extensive and varied fleet means that whether you need a compact vehicle for solo city travel or a large SUV/van to accommodate family and winter gear for a weekend getaway in the Adirondacks or a group trip to Niagara Falls, Avis is likely to have a vehicle class to suit your specific need. The inclusion of specialized services like military discounts and accommodating accessibility features further broadens its appeal to a diverse customer base.
For frequent renters, the Avis Preferred program is a significant incentive. Being able to bypass the main line—especially during peak travel seasons—can be a major time-saver and stress-reducer, a key consideration for New York travelers focused on efficiency. While recent customer reviews have occasionally pointed out issues related to vehicle cleanliness, the condition of tires, and inconsistencies in staff service, these are factors that should prompt a brief but thorough inspection of the vehicle *before* leaving the lot. If an issue is found, addressing it immediately with the on-site team is the recommended course of action.
In conclusion, Avis Car Rental at SYR remains a default, highly convenient option for your New York travel. Its strengths lie in terminal access, fleet diversity, and loyalty perks, making it a reliable starting point for your journey across the Empire State.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1000 Col Eileen Collins Blvd, Syracuse, NY 13212, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Second time in 6 weeks I’ve had a terrible experience at this location. Preferred and President Club member. Cars are never ready. Cars are never clean. Most recent car smells like smoke and weed. Staff member told me only a pick was available despite the 10 or so people in line behind me. Had to go buy febreze and Lysol wipes to clean the interior so I didn’t puke at the smell and mess.Late night staff are rude and incompetent. Staff member told me he didn’t have a car for me and the full time he served me was eating a yogurt, getting it all over his fingers, licking them, then touching my credit card and Id. Zero manners. Contacted the manager and never got a response so 1 star review is more than I want to give. Won’t use this location again.
July 23 · Ryan DalzielI hate to do this but what a crap show this has been. I want to start by saying that the desk people at this location were great, so this review has nothing to do with them. However, I went and picked up my vehicle to head out of town with my family of five. We rented the largest SUV you can get. Was in and out of the airport in less than ten minutes. I get the vehicle home to start packing it and we start by wiping things down with Clorox wipes because you never know. Hit all the handles and steering wheel, nothing crazy. Once we start doing that we started noticing that there are a few stains in the carpet, then a candy bar melted in the door AND a brown sticky substance in the third row. At this point I was 30 minutes into cleaning it so I called and complained to customer service. They told me to bring it back but at this point I pretty much took care of everything so it wasn’t worth driving it back after I did their job. Customer service said we will notate your account with a 20% off on the total we paid. This all happened on July 3rd when I picked it up.We get on the road and make it to our destination 6 hours away. The next day my brother rode with me somewhere and while walking up to the vehicle he points out that the tires are balled. There was less than a quarter inch of tread on all 4 tires and would never pass inspection. Long story short I called CS again to make them aware and that I’d like to swap it out. Customer service had no way of telling what vehicles are available at local locations and that I just had to drive there and see. So I did and wasted an hour of my time on vacation to find out there is nothing in the same size vehicle. So I called again and let them know that I’m not happy about all this and if I get caught in some rain on my way home, there could be big problems. They took two days off my rental for this. To round this all out, the other issues I had were that the key fab was dead, passenger mirror was getting stuck in the closed position as they were automatic, and the check engine light was on for 3 days while on vacation. All in all, the vehicle was beat to crap and was not being taken care of. It’s now July 23rd and I only have the 20% adjustment on my credit card. I was on the phone yesterday and they tried just giving me $20 off my next rental in the future and gave me 355 days to use it. As much as this is on the company as a whole, the employees at this location should be doing a better job inspecting the vehicle before it leaves. I probably should have taken a better look at it before driving away but when I pay over a grand to rent a vehicle from a rental company, that should have all been taken care of.
July 23 · brian hammondSure it seems great at first. Everyone was great at check in. Then you get to weeks later an are being charged for tolls that you already paid for! I have now received TWO bills equaling 40 something dollars for tolls. I DECLINED tolls and got a temporary EZ PASS thought NY EZ PASS as recommended by their employee and told I could do! I have PROOF of the tolls being paid and they still trying to charge me! I have emailed customer service they keep trying to send me to those tolls email and I have sent them TWO emails one 10/2 and one Monday. Have they responded?! Nope I sent the etolL charge as well as PROOF that those tolls were already paid and NOTHING! This seems incredibly shady and I m glad I pay attention to my emails and bills and I can guarantee this is not the first time they have done it! I will be disputing the charges as I have more than enough evidence to prove that the charges are bogus as the tolls have already been paid for! So all that to say unless you enjoy being charged fees that you already paid for then you should go with Avis or DON’T!
October 10 · Dinoshka GonzalezI am writing to express my disappointment with the service I received at Syracuse, NY Avis location on October 11. I arrived around 8 p.m. with a confirmed reservation, 45166797US4 only to be told no cars were available. The representative at the counter showed no concern or initiative to assist me, leaving me stranded without transportation or guidance.I had a hotel booked in Watertown, which I could not reach, and was forced to find last-minute lodging. My brother, also in his seventies, drove three hours to pick me up, and we then drove another three hours to our destination.This experience reflects an unacceptable lack of communication and customer care. I will not be using Avis again . It is not a reflection on Avis as a company but the incompetence of the local franchise at Syracuse airport
October 15 · john mcfetridgeCar was dirty, I refused to accept it and they failed to provide a replacement. Decided to rent from National. This is the third location in last one month where I have faced cleanliness issue.
September 23 · Nick
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