Hertz Car Rental Union Station DC: Your Guide to Car Rentals on H Street NE

Hertz Car Rental - Washington Dc Union Station - H Street North East Introduce

For residents and visitors in the District of Columbia requiring reliable and convenient transportation, the Hertz Car Rental location at Washington DC Union Station - H Street North East stands out as a centrally located and comprehensive car rental agency. Situated near one of the nation’s busiest and most historically significant transportation hubs, this Hertz branch offers an excellent starting point for navigating the capital city, its surrounding areas in Maryland and Virginia, or even embarking on a longer road trip from the heart of DC. As a trusted name in the industry, Hertz aims to provide a range of vehicles and services to meet various travel needs, from quick city commutes to family excursions.

The availability of rental cars at a key transit point like Union Station makes ground travel exceptionally seamless, especially for those arriving by train via Amtrak or MARC, or by Metro on the Red Line. Whether you're a local needing a temporary replacement vehicle, a business traveler in town for meetings, or a tourist eager to explore beyond the National Mall, this Union Station location prioritizes accessibility and customer service, offering a gateway to independent travel.

Location and Accessibility

The strategic placement of the Hertz Car Rental at 99 H St NE, Washington, DC 20002, USA, is one of its most compelling features. Located directly adjacent to the iconic Union Station, the facility benefits immensely from the area's robust multimodal transportation network. This makes the pickup and drop-off process exceptionally simple and integrated with other modes of transport.

The location is easily reachable by:

Metro Rail: The Union Station stop on the Red Line is a short walk away, placing the agency within easy reach of large parts of the DC metropolitan area.
Amtrak/MARC Trains: Customers arriving from major US cities or the Maryland suburbs via train can transition almost immediately from the rail terminal to their rental car.
Local Buses and Streetcar: Numerous local bus routes and the H Street/Benning Road Streetcar service the immediate vicinity, ensuring local users have multiple ways to access the facility.

For those with accessibility needs, the facility offers practical provisions. Hertz at Union Station provides a Wheelchair accessible entrance and a Wheelchair accessible parking lot, demonstrating an effort to accommodate all customers equally and ensure a smooth rental experience from arrival to departure.

Services Offered

The Hertz Car Rental agency offers a variety of services designed to make the rental process flexible and convenient for a wide range of customers.

Standard Car Rental: Daily, weekly, and monthly rental options are available for diverse travel needs, from short trips to extended periods.
Diverse Vehicle Fleet: The location often features a wide selection of vehicles, including popular models like the Nissan Rogue (Small SUV), Chevrolet Spark (Economy), Chevrolet Malibu (Large Sedan), and Electric Vehicles (EVs) such as the Tesla Model 3. This variety caters to different passenger capacities, luggage requirements, and fuel preferences.
Onsite Services: Customers can expect helpful staff available to assist with rental agreements, vehicle inspections, and general inquiries right at the Union Station location.
Active Military Discounts: A key highlight of this location is the availability of discounts specifically for active military personnel and potentially government employees traveling for leisure, offering valuable savings to those who serve.
Commercial / Rideshare Rentals: Hertz often partners with programs like the Uber rental program, providing a dedicated fleet for rideshare drivers. While convenient for commercial use, prospective renters for personal use should inquire about fleet separation to ensure their vehicle meets their quality expectations.
Insurance and Protection Options: The agency typically offers optional coverage products like Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW) to provide renters with peace of mind.
Additional Extras: Renters can often add useful accessories to their rental, such as GPS navigation systems and child, infant, or booster seats (sometimes discounted for partners like AAA members).

Features / Highlights

Several features make the Hertz Union Station location a distinctive option within the DC car rental market.

Exceptional Convenience: Being located right at Union Station, a central hub for Metro, Amtrak, and buses, provides unmatched accessibility for both DC residents and out-of-town visitors. The renovations in the area, specifically for car rental and bus terminals, are often noted by customers as a significant improvement to the experience.
Commitment to Accessibility: The provision of a Wheelchair accessible entrance and a Wheelchair accessible parking lot ensures that the services are available to customers of all physical abilities.
Support for Service Members: The availability of active military discounts is a major benefit and a testament to the agency’s support for government and service travelers in the nation's capital.
Flexible Payment Options: The location accepts a variety of payment methods, including major Credit cards, Debit cards, and modern NFC mobile payments, providing convenience at the counter.
Evolving Fleet Options: The inclusion of Electric Vehicles, such as the Tesla Model 3, allows customers to experience zero-emission driving. The future planned inclusion of EV charging stations at this location, as mentioned by customers, suggests a commitment to evolving with modern transportation trends.

Contact Information

For up-to-date availability, reservation modifications, or specific vehicle requests, you can contact the branch directly.

Address: 99 H St NE, Washington, DC 20002, USA
Phone: (202) 289-6084
Mobile Phone (for direct calls): +1 202-289-6084

Current operating hours should always be confirmed prior to your visit, but they generally reflect a standard business week with modified hours on weekends: Monday to Wednesday typically 9:00 AM–5:00 PM, Thursday to Saturday potentially extended until 6:00 PM (or 8:00 AM–6:00 PM), and Sunday generally 9:00 AM–2:00 PM.

What is Worth Choosing

Choosing Hertz Car Rental at Washington DC Union Station - H Street NE is a decision often driven by its unparalleled location and the promise of a premium rental service associated with the Hertz brand. The proximity to Union Station is a huge time-saver, particularly for travelers arriving in DC without a personal vehicle. Customers who frequently use this location often cite the convenience and the professional manner in which staff resolve issues as primary reasons for their loyalty.

However, prospective renters, especially those who prioritize the condition of the newest vehicles, should be proactive in their rental process. Given the dual-use of some vehicles, which may be part of Hertz’s programs for rideshare services, it is highly recommended to inspect your assigned vehicle closely at pickup. As noted by some experienced customers, checking the vehicle thoroughly for cleanliness and maintenance issues, and bringing any concerns to the staff's attention immediately, is the best way to ensure the rental meets your personal standards. When all aspects are managed, the Union Station Hertz location consistently provides the convenience, choice of vehicles (from economy to electric models), and dedicated service—including valuable active military discounts—that make it a top choice for car rental in the District of Columbia.

Hertz Car Rental - Washington Dc Union Station - H Street North East Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Hertz Car Rental - Washington Dc Union Station - H Street North East Photos

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Hertz Car Rental - Washington Dc Union Station - H Street North East Location

Hertz Car Rental - Washington Dc Union Station - H Street North East

District of Columbia Washington Northeast Washington H Street Northeast

99 H St NE, Washington, DC 20002, USA

Hertz Car Rental - Washington Dc Union Station - H Street North East Reviews

An average rating of ★2 from 647 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Have rented from Hertz for years. We specifically choose this location for the convenience and the customer service. They have the vehicle I've needed and quickly resolve any issues professionally. I have rented from other companies as well and none of them are perfect. Sometimes you'll find an employee that isn't the most polished or all smiles. The car is usually very clean, but I have found trash on occasion after I left. If I checked closer and asked them to clean it out, I'm sure they would've done it for me. It have been a big deal. Personally, I have always had a great experience when renting from this location so I keep coming back. It's right on the train and easy to get in and out.Side note ... The renovations at Union station for the car rental and bus terminals are greatly appreciated. Looking forward to the next update with EV charging stations at this location so all vehicles can be fully charged at pick up.
October 02 · David and Nadiya
Consistently Disappointing - Not the Hertz Standard I ExpectAs a Hertz President's Circle member, I frequently rent vehicles from airport locations across the country where I consistently received clean, relatively new cars without issue. This makes my experiences with the Hertz at Union Station in Washington D.C. all the more frustrating and unacceptable.While the Union Station location is convenient for those times my family needs a second vehicle, the quality of rentals over our last few experiences has been abysmal. It's become clear that the vehicles we are receiving are part of Hertz's Uber rental program. While I understand the utility of such a program, these cars are simply not suitable for traditional rental customers. They are consistently overly used, extraordinarily dirty, and frankly, abused.This morning, I picked up a 2023 Tesla Model 3 that epitomizes this issue. The condition of the vehicle is disgusting. The visors are heavily and repulsively stained, the steering wheel is so damaged that it requires a cover because the original wrapping is completely gone, and the seats are worn and tattered. It's an entirely unpleasant experience to be in such a poorly maintained vehicle.Thankfully, I only require this particular car for a single day. However, this consistent pattern of receiving substandard vehicles from Hertz Union Station has me seriously considering alternative rental options for our needs in Washington D.C. The current state of the fleet at this location is a disservice to loyal Hertz customers.
June 02 · chris schriever
DO NOT GO TO THIS HERTZ LOCATION.Where do I even begin.Showed up 30 min early (before opening) because they always run out of cars. Waited in the boiling heat only to deal with an incompetent employee who gave me the entirely wrong class of vehicle that I paid for. I politely asked for a change or refund.She said “the manager has to do that. You can go find him over there” and pointed. I finally found the manager who was completely and utterly rude named SIDNEY (tall guy) - I calmly explained my situation to which he replied with attitude and rudeness and said “go wait for me at the check in counter”.Another 20 minutes passes by - he finally shows up. Then after being on the phone with hertz for 20 min finally said he’ll void my contract and give me a refund.I still called my bank to mark the purchase as fraud.I rent from hertz 20+ times per year — never again.Rude. Incompetent. Poor customer service.
July 01 · Tyler Yzaguirre
The customer service here is very poor, I am never greeted when I come to the window. I talked to a man who works there with locs about the customer service and his excuse was well we are at work. I was excited about my birthday weekend so rented ahead of time only to get a car that was dirty and smelled like weed and even had trash and ashes in the car, I got an exchange but I was late to my event. I later told them about the car being dirty and another excuse about how they try their best but I overheard another customer complain about the same thing. Also there should be a drop off person to collect keys instead of customers randomly ans rudely reaching their hands through windows while people are making their reservations. The pictures are of a car they gave me first before exchange. I guess customer service is just not popular anymore 😕
April 29 · tavea brooklyn
This is possibly the worst rental car experience of my lifetime. The Hertz workers at this location instructed me to wait for an employee to bring the car around. After a half hour wait, I had to remind them that I had not yet received my vehicle. They had simply forgotten to drive it around. When they finally realized this, they provided me with an electric vehicle with a 19% battery charge. This was annoying because we had an rad trip planned and would now need to spend time at a charging station. After I returned the vehicle after hours on the agreed upon date and followed all instructions properly, the real headache began. The company refused to close out the contract for weeks, putting daily holds on my credit card for 16 additional days after I returned the vehicle.During this time, I contacted Hertz customer support on four separate occasions (so far). Each instance of contact required half a hour of holding before being connected to a live agent. The first customer service representative informed me that the issue would be resolved within 24 hours. After 48 hours I contacted the company again and was informed that the issue would be resolved within 72 hours. After that deadline came and went, I again contacted Hertz customer support and was then told that the matter would be resolved within a week. More than a week later and 16 days after I returned the vehicle I received a final bill which fraudulently recorded that I had only returned the vehicle that morning. I again contacted customer support and was told by the representative that the company would issue me a “refund” within two weeks. Needless to say I will be contacting my credit card company and disputing any charges Hertz attempts to make regarding this matter. I am not in the business of issuing interest free loans to for profit corporations. When I asked about compensation for the 6+ hours of time I had spent on this matter, I was offered two free days of future rentals. I informed the representative that this was wholly inadequate as I never intended to rent from the company again.While this location in particular is very poorly run, the Hertz corporation generally has in the past included questionable charges on my previous rentals. It just feels wrong when you are a loyal President’s Circle member and the company charges you $30 dollars for an alleged chip in a windshield that is undetectable to the naked eye and charges you $80 for charging the battery. These folks seem to be crooks and I will be taking my business elsewhere in the future.
July 08 · Ryan Geary