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Hertz Car Rental - Weymouth - Washington Street
- 495 Washington St, Weymouth, MA 02188

Car rental agency ★2.0

495 Washington St, Weymouth, MA 02188, USA

2.0
Dear Hertz Corporate Office,I am writing to formally express my deep dissatisfaction with the service I received at your location during two separate visits — first in July, and again today.During my July rental, I experienced extremely poor customer service and felt I was treated differently from other customers. When I handed over my credit card and ID, the representative placed them back on the table and shoved them toward me, which I found disrespectful and unprofessional.Hoping to give the location a fresh start, I returned today to rent again. Unfortunately, I was met with the same dismissive attitude. Due to my prior experience, I recorded the interaction to ensure there would be no dispute about what occurred. The representative became upset upon realizing this and treated me with further disrespect.I strongly believe I have been discriminated against based on the color of my skin, as both of my visits reflect a pattern of different treatment toward Brown and Hispanic customers. My own research into customer reviews suggests that others have had similar experiences at this location.Today’s incident escalated further when the representative flung a chair against the wall because we remained seated. Additionally, I witnessed the representative refuse to assist another customer in retrieving personal items from a returned vehicle, instead instructing them to take the keys back — which would have caused continued charges. I stepped in to provide the customer with Hertz’s contact number, which should have been offered by your staff.All of these incidents are captured on your facility’s security cameras, as well as on my personal recording from today. This behavior does not reflect the values or standards I expect from Hertz, a company I have been loyal to for many years.I am requesting a direct call from your Corporate Office to address this matter. While I understand a regional manager may become involved, I want to speak directly with corporate leadership regarding these serious concerns.Sincerely, - Javan Tooley
Hertz Car Rental - Weymouth - Washington Street Overview Intro Services Detail Photos Location Reviews

Hertz Car Rental - Weymouth - Washington Street Introduce

When navigating the South Shore of Massachusetts, whether for personal travel, business, or as a replacement vehicle during an insurance claim, having access to a reputable car rental service is essential. The Hertz Car Rental location on Washington Street in Weymouth, MA, provides a key service point for residents and visitors throughout the region, offering a wide array of vehicles backed by a nationally recognized brand. Situated conveniently within the Weymouth area, this branch aims to cater to the diverse needs of the Massachusetts driving public, from daily commuters to those requiring specialized rental classes like cargo vans.

As a branch of the global Hertz corporation, this location benefits from a robust fleet and established rental policies, offering typical vehicle classes from compact cars ideal for city driving to spacious SUVs suitable for family trips across New England. The availability of onsite services is designed to streamline the rental process, ensuring customers can quickly secure their vehicle and get on the road. For many Massachusetts users, choosing a familiar brand like Hertz provides a degree of assurance regarding vehicle quality and reliability, which is particularly important when planning to tackle the state’s varied weather conditions and road networks.

It is important for prospective renters to be fully informed not just about the services but also the customer experience at a specific location. While the brand carries an expectation of professional standards, the experience is ultimately delivered by local staff. Customers are strongly encouraged to contact the Weymouth branch directly to confirm current vehicle availability, understand all local policies, and ensure their specific needs, such as reserving a seven-passenger vehicle or a commercial van, can be accommodated smoothly before arrival.

Location and Accessibility

The Hertz Car Rental branch is positioned directly on Washington Street, one of the primary commercial arteries in Weymouth, MA. This strategic location makes it easily accessible for customers traveling from nearby towns like Braintree, Quincy, and Hingham. Its non-airport setting ensures a less congested experience compared to renting at Logan International Airport (BOS), which is often preferred by local users seeking a simple pick-up process.

  • Address: 495 Washington St, Weymouth, MA 02188, USA
  • Parking: On-site parking is provided, which simplifies the process for customers dropping off their personal vehicle before renting, a key convenience for local Massachusetts users.
  • Accessibility: The facility offers practical accessibility features for all customers, including a wheelchair accessible entrance and designated wheelchair accessible parking spaces.
Services Offered

The Washington Street Hertz location provides a full range of services consistent with a major car rental agency, accommodating various rental needs for the South Shore community.

  • Wide Vehicle Selection: Offers the standard Hertz fleet, including economy cars, compact vehicles, full-size sedans, various classes of SUVs (including midsize and large options), and specialty vehicles.
  • Cargo Van Rental: A crucial offering for local businesses, moving needs, or large hauling tasks within Massachusetts. Cargo van availability should always be confirmed by direct call due to high demand.
  • Onsite Services: All rental services, including vehicle inspection, key exchange, contract processing, and return, are handled directly at the Washington Street location.
  • Flexible Payment Options: Accepts major credit cards and debit cards for rental and deposit requirements, though debit card usage may involve specific restrictions which should be verified prior to booking.
  • Short-Term and Extended Rentals: Caters to both short daily rentals and longer weekly or monthly rentals for insurance replacement or extended travel throughout New England.
Features / Highlights

This Hertz branch includes several features and policies designed to enhance the rental experience for specific customer segments, showcasing the benefits of choosing a large, established rental network.

  • Active Military Discounts: A significant benefit for service members and their families, Hertz is known to offer special rates and discounts, often on the base rental rate, for active military personnel (verification of ID is required).
  • Wheelchair Accessible Facility: Ensures a welcoming experience for all customers with a wheelchair accessible entrance and designated parking lot.
  • Brand Reliability: Backed by the global Hertz brand, customers can generally expect a well-maintained fleet and consistent policies, offering peace of mind when traveling through Massachusetts.
  • Comprehensive Insurance Options: Provides access to various optional coverage products, such as Loss Damage Waiver (LDW) and liability protection, allowing customers to tailor their rental agreement to their insurance needs.
  • Loyalty Program Benefits: Customers enrolled in the Hertz Gold Plus Rewards program can often enjoy expedited service and access to exclusive benefits at this corporate location.
Contact Information

For all inquiries, including current vehicle inventory, booking a reservation, confirming cargo van availability, or discussing specific accessibility needs, customers should contact the branch directly:

  • Address: 495 Washington St, Weymouth, MA 02188, USA
  • Phone: (781) 331-0175
  • Mobile Phone / Direct Line: +1 781-331-0175
What is Worth Choosing Hertz Car Rental - Weymouth - Washington Street?

For Massachusetts residents, the decision to rent from the Hertz branch on Washington Street in Weymouth revolves around the assurance of a major, national brand combined with the convenience of a local, accessible non-airport location. The availability of a wide range of vehicles, from a compact car for Boston commuting to a necessary cargo van for moving supplies, makes this a one-stop-shop for many vehicular needs.

Furthermore, the official policies regarding active military discounts and accepting both credit and debit cards add layers of practical benefit for a broad customer base. The on-site parking and established business hours make planning the pick-up and drop-off process straightforward for those navigating the daily demands of the South Shore.

However, potential customers must exercise due diligence and recognize that local branch performance can vary. Reviews indicate serious, recurring concerns about customer service quality, discriminatory behavior, professional conduct, and honoring confirmed reservations for specific vehicle types, such as the cancellation issue with a seven-passenger SUV. In one case, a customer reported a failure to cancel a reservation, which resulted in an erroneous no-show fee, illustrating major friction points with local operations and follow-through.

Therefore, while the benefits of the Hertz network are undeniable—including the breadth of their fleet and the convenience of their location—it is essential for all renters to document their interactions, confirm all details (especially vehicle availability and cancellation policies), and ensure all promises regarding their reservation are clearly understood to mitigate potential customer service issues noted by previous users.

Hertz Car Rental - Weymouth - Washington Street Services

  • Car Rental Agency

  • Cargo Van Rental

Hertz Car Rental - Weymouth - Washington Street Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards
  • Parking

  • On-site parking

Hertz Car Rental - Weymouth - Washington Street Photos

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Hertz Car Rental - Weymouth - Washington Street Location

Hertz Car Rental - Weymouth - Washington Street

495 Washington St, Weymouth, MA 02188, USA

Hertz Car Rental - Weymouth - Washington Street Reviews

An average rating of ★2.4 from 210 user reviews.

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