Avis Car Rental Introduce
Introduction / Overview
For residents and visitors in Los Angeles County, having access to reliable, convenient, and flexible vehicle rental options is paramount for navigating the sprawling Southern California region. Avis Car Rental at the Glendale - Brand Blvd location is a key non-airport rental agency that caters specifically to the local community, offering an essential service for everything from last-minute travel emergencies and weekend getaways to corporate needs and household transportation solutions. As a trusted global brand, Avis provides a wide selection of vehicles, backed by the assurance of professional service, although as with any high-volume service provider, customer experiences can vary, as reflected in public feedback.
The Glendale office operates as both a Car Rental Agency and a Van Rental Agency, ensuring that whether you need an economical sedan for cruising the 134 freeway or a 12-passenger van for a group trip to the Angeles National Forest, a suitable vehicle is available. This location is designed to be a convenient, neighborhood option for those who do not require airport pick-up, offering an alternative that is often faster and less congested. Their focus on the local user experience is underlined by the inclusion of modern payment flexibility and active military discounts, demonstrating a commitment to the community.
Customers frequently choose this location for its accessibility and convenience, particularly when personal vehicles are undergoing maintenance, or when extra capacity is needed for large family events or business logistics. The company aims to provide a reliable rental experience, although customers must remain diligent in confirming vehicle condition and paperwork accuracy upon pickup to ensure a seamless trip, as experiences can occasionally fall short of the brand’s high standards.
Location and Accessibility
The Avis Car Rental branch is strategically located in the heart of Glendale, California, placing it in a highly accessible area of Los Angeles County. Its central position makes it an ideal spot for residents of Glendale, Pasadena, Burbank, and the surrounding San Fernando Valley communities.
The exact address is: 617 S Brand Blvd, Glendale, CA 91204, USA.
The location benefits from excellent connectivity, situated conveniently near major Southern California freeways, including the I-5 (Golden State Freeway), the 134 (Ventura Freeway), and the 2 (Glendale Freeway). This allows for quick entry and exit onto the regional transportation network. For those utilizing public transit or needing to be picked up, the accessibility of the facility itself is a key highlight.
Key accessibility features at the Glendale - Brand Blvd location include:
Wheelchair accessible entrance: Ensuring that all customers, regardless of mobility, can enter the premises and complete their rental transactions comfortably.
Wheelchair accessible parking lot: Providing designated, convenient parking for those arriving in or needing to transfer to an accessible vehicle.
The non-airport location is typically less hectic than major airport hubs like LAX, offering a smoother and quicker rental process for local users who prefer to deal directly with a neighborhood branch. Operating hours generally include early mornings and extend into the evening on weekdays, with shorter hours on Saturday and being closed on Sunday, catering to the typical workweek schedule of many local clientele.
Services Offered
Avis Car Rental in Glendale provides a comprehensive range of vehicle types and ancillary services to meet diverse Californian travel needs, serving as both a primary Car Rental Agency and a dedicated Van Rental Agency.
Passenger Car Rental: A full range of sedans, from economy models for optimal fuel efficiency to full-size luxury cars perfect for driving the scenic Pacific Coast Highway or navigating professional meetings in Downtown Los Angeles.
SUV and Crossover Rentals: A wide selection of sport utility vehicles (SUVs), including intermediate, standard, and premium models, suited for family road trips, cargo hauling, or adventures into nearby mountain ranges like the San Gabriels.
Van and Minivan Rentals: Offering both Minivan Rentals (e.g., Chrysler Pacifica or similar) for family travel and larger 12- or 15-Passenger Van Rentals (e.g., Ford Transit or similar) for church groups, sports teams, or commercial moving assistance.
Truck and Specialty Vehicle Rentals: Availability of pickup trucks for light hauling and specialty vehicles such as convertibles for the quintessential Southern California driving experience.
One-Way Rentals: Facilitating travel across California or even cross-country with flexible one-way rental options, allowing for drop-off at a different Avis location.
Optional Accessories and Insurance Products: Including GPS navigation systems, child safety seats, protection coverage options like Loss Damage Waiver (LDW), and roadside assistance packages.
Payment Flexibility: Accepting multiple forms of payment, including Credit cards, Debit cards, and NFC mobile payments for a convenient transaction process.
Features / Highlights
Beyond the standard fleet offerings, the Glendale Avis location incorporates specific features and discounts that enhance its appeal to the local California clientele, distinguishing it from other providers.
Active Military Discounts: A notable highlight is the availability of discounts for Active military members and veterans, a demonstration of commitment to those who serve, helping reduce the cost of personal and family travel.
Neighborhood Convenience and Availability: As a non-airport location, it provides a crucial service to local residents needing a replacement vehicle after an accident, for scheduled maintenance, or for quick weekend travel without the high cost and congestion often associated with LAX or Hollywood Burbank Airport locations.
Modern and Accessible Payment Systems: The acceptance of Credit cards, Debit cards, and NFC mobile payments (e.g., Apple Pay, Google Pay) provides a streamlined and flexible checkout experience, catering to the modern consumer's preference for digital transactions.
Centralized Los Angeles County Location: Positioned conveniently near major freeways and local landmarks like the Americana at Brand shopping mall, the office is easy to find, access, and serves as an efficient starting point for any regional trip.
Diverse Fleet Capability: The dual classification as a Car rental agency and Van rental agency highlights their capacity to handle a variety of requests, from single-person commutes to large group transportation needs, ensuring they can accommodate most local demands.
Contact Information
For current rates, vehicle availability, or to speak with an Avis representative at the Glendale Brand Boulevard location, please use the following contact details:
Address: 617 S Brand Blvd, Glendale, CA 91204, USA
Phone: (818) 502-0264
Mobile Phone: +1 818-502-0264
It is always recommended to call the location directly, especially for last-minute bookings or to confirm specific vehicle requests, like Van rental options, to ensure a smooth and timely experience. Furthermore, for non-airport locations, the availability of vehicles can fluctuate rapidly. Hours of operation typically involve early morning openings on weekdays (e.g., 7:30 AM to 5:00 PM) and reduced hours on Saturday (e.g., 8:00 AM to 1:00 PM), and being closed on Sunday. These times are subject to change and should be confirmed via phone or online reservation.
What is Worth Choosing
Choosing Avis Car Rental in Glendale, CA, is particularly worthwhile for the California user seeking a reliable, large-fleet brand without the hassle of an airport rental experience. The sheer convenience of its Brand Boulevard location, easily accessible from major LA freeways, makes it a top choice for local residents in a pinch—whether that pinch is a canceled flight leading to a necessary 17-hour drive to a wedding, as demonstrated by a customer review highlighting an employee’s exceptional service, or simply a need for temporary family transport. The availability of Active military discounts and the option for Van rental solutions underscore the location's versatility and commitment to community value. However, a responsible user must heed the variability in service quality. While exceptional personnel like "Johnny" can turn a crisis into a success with quick arrangements and valuable assistance, other experiences point to the need for customers to be firm and meticulous in inspecting their reserved vehicle for cleanliness, full fuel tank, and any maintenance lights before leaving the lot, ensuring the car is road-ready and meeting Avis’s standards for safety and quality. The best approach is to leverage the brand's vast resources and reliable fleet, while maintaining a proactive consumer stance to ensure the car provided is in pristine, safe, and fully documented condition. Ultimately, its robust fleet and advantageous location make it a critical resource for mobility in the greater Los Angeles area.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
617 S Brand Blvd, Glendale, CA 91204, USA
Avis Car Rental Reviews
costmanagerdrivecleaningelvisworrydeskbrandcustomer experiencesupervisor
★ 5★ 4★ 3★ 2★ 1Please preface my review by me stating that I rent cars for work with Avis across the country and I would not review unless my experience was grossly negligent.1. The initial car that I was given was dirty inside. There were dirty socks in the door and the dashboard had dirt on it.2. When I requested another vehicle, I got attitude from the gentleman assisting me. I was not familiar with the processes at an Avis that is not renting from an airport. It appeared as if I was a burden asking for another car that was not the intermediate car that he gave me because he already gave me an upgrade. I was fine with anything else on the lot because I had an upgrade to use and I was pressed for time.3. I understood that the car should be full upon me driving off the lot after signing paperwork. The rental I received had half a tank of gas. Although it was documented that I received half a tank, I was not sure if there was any penalty. I attempted to ask the gentleman to help me me but I got scolded and he rolled his eyes when I reviewed the paperwork with him.4. The rental I received also had a maintenance light on. I was driving a long distance. I asked the individual to help me with the light.But, he reassured me that it would be okay given the last maintenance documented. I did not feel safe driving this vehicle given the circumstances, but I had to leave and waiting half an hour to get a car clean and functioning car was ridiculous.
June 30 · Lauren CruzJohnny was a lifesaver! Our flight was canceled last minute, and we had to make it to a wedding the next day. Instead of risking our flight being delayed again or canceled, we decided to drive to the venue. I went online and found the nearest rental company. Johnny quickly arranged a car for us and answered all our questions. His assistance was invaluable and ensured our journey started without a hitch. Needless to say, after driving for 17 hours straight with no sleep, we reached our destination and attended the wedding.
August 15 · Kim YuJust picked up the rental. The woman at the front desk horrible customer service. You can tell she doesn't want to be there. Throwing paperwork and the card reader at me because I told her she had an attitude from the beginning. Proceeded to argue with me. She end by saying the car is in the back. This was my first time renting a vehicle ever and ya best believe it's my last renting from this place! Work on your customer service!
January 13 · Evelyn GonzalezThe check-in experience at this Avis location was absolutely terrible. Their credit card reader could not process my credit card via swipe, and did not have chip or tap technology. The customer service agent (Laura) refused to hand type my card number in, and required me to use another card. All I had was a debit card, and she informed me that using a debit card would require a credit check. I asked if it was a hard inquiry, and she was unable to answer my question. She seemed increasingly agitated when I requested if she could ask her manager. She finally made a call and provided me the information I needed. I booked the vehicle through my employer. I have never been asked to provide "proof" of employment at check-in until this visit. She first asked for my company badge (which she wouldn't have been able to validate as a real badge). I asked if I could provide my work email address and she agreed. I provided it to her, and she proceeded to ask me to hand over my phone to look at my Outlook account (which I saw a an invasion of my privacy). Laura should not be in the customer service industry. She needlessly escalated the interaction, and was increasingly rude. She was not solution oriented, and seemed to look for reasons to not honor my reservation. The check in process took about 20 minutes (way too long), she refused to tell me the make and model of the rental (she never asked if that vehicle would work for me). She eventually told me to go around the corner and look at the vehicle that was in the car wash area. Furthermore, the vehicle should have been ready. I had to wait an additional 10 minutes for the car to be cleaned. This experience is unacceptable, and very inconsistent with any other Avis experience. Laura's attitude was terrible, and really seemed to hate her job, and unfortunately decided to take out on a loyal customer.
June 19 · Kevan BrownSuper unprofessional. Called me 30 mins before my rental was due to be picked up to tell me they have no cars and didn’t offer any solutions. I had to call their corporate number to get my rental transferred to a different location as they were unwilling to assist in finding another car rental.To respond to your comment, I will not be reaching out I will simply be telling every and anyone I know not to come rent from you. The window to fix this issue has closed considering I got my rental elsewhere with no assistance from your location. Whatever young lady picked up the phone didn’t care and I’m not gonna help you guys be better, I’ll simply take my business elsewhere
October 07 · Evelyne D
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