Star Transportation Group: Air Star ACCESS

- 1200 Lebanon Rd, West Mifflin, PA 15122

For many residents of Allegheny County and the Greater Pittsburgh area who rely on specialized transit, the Star Transportation Group: Air Star ACCESS facility in West Mifflin represents a crucial link to mobility and independence. Unlike standard car rental agencies that focus on self-driven vehicles, this organization specializes in providing essential Handicapped Transportation Services—a vital category of service that ensures all members of the community, especially those with mobility challenges, have access to reliable and safe transit.

Operating from its base on Lebanon Road, Air Star ACCESS is dedicated to facilitating community access for a range of needs, from essential human services appointments to food assistance trips and general transit. This dedication is often reflected in the direct interactions between drivers and clients, which are paramount in this type of service. One customer’s observation paints a positive picture of this caring approach: "Saw a guy standing attentively while his client entered the vehicle. He was letting her get there herself but surely rest to catch her. This was across from the high school near Coraopolis on 6/2/25. Just noticed this in passing that guy is very caring." This anecdotal evidence highlights the compassionate, person-centered philosophy that is expected and required in handicapped transportation.

However, as with any high-volume transportation provider operating on busy Pennsylvania roadways, customer feedback regarding driver conduct is not uniformly positive. One concerning review specifically mentions traffic safety: "The drivers for this company are absolutely insane! Especially on Lebanon Church!!! Almost caused an accident in my car cutting me off from two lanes over! Train your people!!!!!!" This feedback serves as a critical reminder that safety and professional driving standards are non-negotiable and should be a continuous focus for any transportation provider serving the public. Prospective and current clients should always feel empowered to report any observed safety issues directly to the management to ensure the highest levels of service professionalism are maintained.

Ultimately, Air Star ACCESS serves a fundamental need: making transportation accessible. As part of the larger Star Transportation Group, a company with a long history in the Pittsburgh area, Air Star ACCESS contributes significantly to the regional network of paratransit services, often partnering with or operating under the larger ACCESS system in Allegheny County. This institutional backing suggests a level of operational capacity and regulatory compliance necessary for specialized public service.

The operational headquarters of Star Transportation Group: Air Star ACCESS is centrally located in the South Hills region, allowing for efficient dispatch and service coverage across a broad area of Allegheny County.

Key location and access details:

• Address: 1200 Lebanon Rd, West Mifflin, PA 15122, USA.
• Regional Focus: The West Mifflin location is ideal for serving the southern and eastern parts of Pittsburgh and its surrounding suburbs, including the South Hills area, where the company focuses its Access-qualified rider services.
• Facility Accessibility: The location is confirmed to have essential features that aid in its operation as a transportation hub:
  • Wheelchair accessible entrance.
  • Wheelchair accessible parking lot.

For scheduling and administrative purposes, typical office hours for transportation providers like this are often limited to standard business days, though the actual transportation service runs much longer. Based on general information for this industry type, the administrative office at 1200 Lebanon Rd likely operates on a schedule similar to:

• Monday – Friday: 8:00 AM to 4:30 PM.
• Weekend Hours: Service may operate, but administrative offices are generally closed or run on a limited schedule.

The core mission of Air Star ACCESS is to provide a wide array of specialized transportation options for individuals who require more than standard public transit. Their services are designed to address the specific mobility challenges faced by seniors, individuals with disabilities, and clients of human service programs.

The critical services offered by this handicapped transportation service include:

• Paratransit Service: This is the company's core offering, providing ADA-complementary shared-ride transportation, typically associated with the regional ACCESS system in Allegheny County.
• Door To Door Service: Drivers assist clients from the curb of their origin to the curb of their destination, which is crucial for maximizing user independence.
• Day Trip: Transportation for general errands, social activities, or non-medical appointments throughout the service area.
• Transit Service: General, scheduled rides that help clients access broader public transit systems or reach key community locations.
• Human Service Transportation: Dedicated transport often coordinated with governmental or non-profit human service agencies.
• Food Assistance Transportation: Essential trips to and from grocery stores, food banks, or other locations providing meal support.
• Drop Off: Simple, point-to-point drop-off service following a scheduled ride.
• Wheelchair Accessible Vehicles: A fleet equipped with lift vans to accommodate wheelchairs and other mobility devices safely and securely.

Choosing Air Star ACCESS is about more than just a ride; it is about accessing a service that is both specialized and locally focused. The features of this West Mifflin provider center on operational necessity and human compassion.

Key features and highlights that define this service:

• Specialized Fleet: Dedicated lift vans and accessible vehicles designed to meet ADA compliance standards for the safe and secure transport of mobility device users.
• Commitment to Care: Demonstrated through customer accounts of attentive and compassionate driver interactions, where the focus is clearly on the individual client's needs and safety.
• Core Paratransit Provider: A major contributor to the Allegheny County paratransit network, ensuring government-funded and subsidized travel options are available to those who qualify.
• Diverse Trip Purposes: The service is structured to cover vital life needs, including medical appointments, food shopping, and connection to human services, offering comprehensive support beyond simple transit.
• South Hills Base: The strategic location in West Mifflin ensures efficient service and dispatch management for the southern section of Pittsburgh, reducing response times for local residents.
• Accessible Facility: The physical location provides a welcoming and easy experience for employees and visitors with its wheelchair-friendly entrance and parking.

To book a ride, inquire about service eligibility, or provide feedback on driver performance, Pittsburgh-area residents should use the following direct contact details for Star Transportation Group: Air Star ACCESS.

• Address: 1200 Lebanon Rd, West Mifflin, PA 15122, USA
• Local Phone (Administrative/Scheduling): (412) 381-7230
• Mobile Phone (Direct Line): +1 412-381-7230

For Pennsylvania residents in the Pittsburgh metro area who require specialized, compassionate, and reliable transportation, Star Transportation Group: Air Star ACCESS is a critical resource. What makes this service worth choosing is its clear specialization: it is not a general taxi or rental car service, but a dedicated Handicapped Transportation Service. This focus ensures that their fleet, training, and operational procedures are all tailored to the safety and comfort of clients with mobility issues.

The balance of attentive driver service (as positively reviewed) and the essential service offerings—from Paratransit to Food Assistance trips—makes it an indispensable part of community support. While the company must actively address and mitigate the public feedback regarding aggressive driving, its role in providing fundamental Door To Door mobility for qualified Allegheny County residents solidifies its value. For those who need more than a standard ride, who require professional assistance, and a vehicle built for accessibility, Air Star ACCESS provides the infrastructure and support necessary for continued independence and access to community life.

Star Transportation Group: Air Star ACCESS

1200 Lebanon Rd, West Mifflin, PA 15122, USA