Thrifty Introduce
Welcome to Thrifty Car Rental, a nationally recognized car rental agency providing services to residents and visitors of Connecticut. The primary location we are focusing on is conveniently situated right at Bradley International Airport (BDL), making it an accessible choice for those flying into the greater Hartford area or starting their journey from a major transportation hub. Thrifty aims to offer a variety of vehicles to suit different travel needs and budgets, from compact cars ideal for city driving to larger SUVs for family trips exploring the beautiful New England region.
Choosing the right transportation is a critical part of planning your travel, whether for business or leisure. A car rental in Connecticut offers the freedom to navigate the state's picturesque towns, historic sites, and coastal areas at your own pace. Thrifty’s presence at BDL is designed to provide travelers with an immediate and efficient solution upon arrival.
It is important for potential customers to approach the rental process with awareness. While Thrifty, as a national brand, provides a wide selection of vehicle types, recent customer feedback suggests the need for careful due diligence. Specifically, reviews mention concerns regarding the condition of some vehicles, citing issues like older cars with high mileage, worn or damaged tires (especially a concern for driving in varied Connecticut weather conditions, including winter), and broken interior features like sun visors or ineffective wipers. Customers have also expressed significant dissatisfaction with billing transparency, citing instances of being overcharged for minor delays in returns, and frustrating delays and partial fulfillment of promised refunds from customer service. Prospective renters are strongly advised to meticulously inspect their assigned vehicle for safety and functionality *before* leaving the lot, document the exact return time, and keep thorough records of all communications regarding billing and refunds.
The featured Thrifty car rental agency is strategically located within the premises of the state's largest airport, offering maximum convenience for air travelers.
The official address is:
- 180 Schoephoester Rd, Windsor Locks, CT 06096, USA
This address places the agency directly at Bradley International Airport (BDL). Airport locations are typically situated within or immediately adjacent to the terminal building, often requiring a short walk or shuttle service to the rental car center. Customers should check their booking confirmation for precise pick-up instructions, but generally, the process is streamlined for air travelers.
Accessibility is a key factor at this airport location. The facility offers a Wheelchair accessible entrance, helping to ensure that all customers can access the services comfortably. Being located at a major airport means the facility is generally accessible via interstate highways such as I-91, and is easily reachable from Hartford and Springfield, Massachusetts. The operating hours for the BDL location are typically extended to accommodate flight schedules, often operating early in the morning, closing for a short period, and reopening to cover late-night arrivals and departures. Based on typical airport branch operation, hours often span from approximately 12:00 AM to 1:00 AM and 6:00 AM to 11:59 PM daily, but these should always be verified directly with the agency when booking.
As a full-service car rental agency, Thrifty provides a range of offerings designed to meet various customer needs for both short-term and extended rentals.
- Wide Selection of Vehicles: The fleet includes popular categories such as Economy, Compact, Mid-size, Standard, Full-size Sedans, SUVs (Compact, Mid-size, Full-size, Premium, Open-air All-Terrain), Minivans, and even specialty vehicles like Convertibles, Pick-up Trucks, and Luxury/Prestige models.
- One-Way Rentals: Services are generally available for customers who need to pick up a car in Windsor Locks, CT, and return it to a different Thrifty location, though a drop-off fee may apply.
- Insurance and Protection Plans: Optional coverage like Loss Damage Waiver (LDW) and Personal Protection Plan (P&P), which includes Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC), are available for purchase, allowing renters to manage their liability and personal coverage during the rental period.
- Additional Equipment: Customers can request extra equipment for an additional daily fee, such as GPS navigation units, and various sizes of child safety seats (infant, toddler, and booster seats), and tire chains, subject to local availability.
- Advanced Booking and Check-in: Reservations can be made easily online, and the company often offers online check-in services (like Timesaver® Check-In) to expedite the vehicle collection process upon arrival.
- Blue Chip Rewards Program: A loyalty program offering benefits and faster service for frequent renters.
The Thrifty location at Bradley International Airport possesses several features that highlight its service model and convenience for Connecticut-bound travelers.
- Prime Airport Location: Positioned directly at BDL, this is the most convenient option for air travel arrivals and departures in the Central Connecticut and Western Massachusetts region.
- Payment Flexibility: The agency accepts a variety of common payment methods, including major Credit cards, Debit cards, and modern NFC mobile payments, offering flexibility for customers.
- Accessible Facility: The inclusion of a Wheelchair accessible entrance ensures the service desk is readily available to travelers with mobility considerations.
- Diverse Fleet Options: The commitment to offering multiple vehicle classes, from fuel-efficient economy cars to spacious SUVs like the Jeep Compass or Chevrolet Traverse, allows customers to match the vehicle to their specific journey, whether it's a quick business trip to Hartford or a scenic drive through the Litchfield Hills.
- Competitive Pricing Focus: As a brand, Thrifty is known for targeting the value-conscious segment of the rental market, often providing competitive daily and weekly rates.
For direct contact or in-person service, please use the following details for the Windsor Locks location:
- Address: 180 Schoephoester Rd, Windsor Locks, CT 06096, USA
- Phone: +1 860-627-3850 (This number is subject to change; it's recommended to check a recent booking confirmation for the most up-to-date contact information)
For Connecticut users considering Thrifty, the choice is primarily driven by its strategic airport location and its value proposition. The convenience of picking up and dropping off your vehicle right at Bradley International Airport is an enormous benefit, especially for late arrivals or early departures, saving significant time and reducing the hassle of off-airport transport. The wide range of vehicle classes, which includes everything from small cars for navigating crowded city centers like New Haven or Stamford to large SUVs necessary for transporting a family or sports gear across the state, means there is likely an option for every trip requirement. Furthermore, the acceptance of debit cards and mobile payments provides greater financial flexibility than some competitors.
However, the value-for-money proposition must be balanced against customer experiences. While the lower average daily prices can be appealing, the recurrent reports of unexpected charges (like the significant delay fee) and service issues (like the partial refund experience) suggest a need for extreme vigilance. The most compelling reason to choose Thrifty is the airport-based convenience and the competitive base rental rates, but this choice comes with the strong recommendation to take proactive steps: carefully document the car's condition upon pickup, understand the return policy's grace period precisely, and retain all receipts and communications should a billing discrepancy arise. When all else is equal, the BDL presence provides an undeniable logistical advantage for your Connecticut travels.
Thrifty Details
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Thrifty Photos


Thrifty Location
Thrifty
180 Schoephoester Rd, Windsor Locks, CT 06096, USA
Thrifty Reviews
pricephonedriveairport
★ 5★ 4★ 3★ 2★ 1It’s one thing for a car to be old and dirty, but unsafe is so unacceptable. My family got in late and I didn’t realize I needed to check the tires to make sure they were even legally safe let alone decent for winter.We rented in CT and had to return NJ. A small storm hit and even that was too much for this rental. I live in Colorado and I work in the snow industry. I know proper equipment and how to drive.Slide right through one intersection. Couldn’t get up a driveway with 5% grade.Car had 45,000 miles on it. Broken sun visor. Shit wipers. Bald, damaged tires.I’m not letting this one go but I have so little expectations of resolution from the follow through with Thrifty that I will do.
December 25 · Mike ArztExtremely Disappointing Experience with Overcharging and False PromisesI was overcharged $180 for a 35-minute delay in returning the vehicle—even though I had rented the car for 4 full days. I contacted Thrifty customer care the same day, and they assured me a full refund would be processed. However, despite following up multiple times over two months, the refund never came through.Eventually, I had to escalate the issue via an online complaint, and only then did Thrifty issue a partial refund, far less than what was originally promised by customer care. It’s incredibly frustrating that I had to chase them for two months, only to be shortchanged in the end.This kind of service is unacceptable. I expected better transparency and follow-through from a national rental company.
May 01 · Anand DGreat experience here. Very courteous and professional staff. Spent very little time waiting. Only hitch was that there was nobody at the thrifty desk when we arrived just after midnight, only behind the Hertz desk. It took us a few minutes to realize that thrifty is owned by Hertz. They should put up a sign there saying that people who rented with thrifty/dollar should go to the Hertz desk.Randy was the best when we returned the car. The whole process of returning the car took less than 30 seconds. It's great that the rental car facility is connected by the terminal by pedestrian bridge.
September 01 · Jeffrey Kahn BlackmanIf I could give them a zero I would. First of all, I requested an EV car and they gave me a gas car without asking me first. Then, the car was not even cleaned properly. I returned the vehicle on time yet they wanted to dock and extra hour and try to charge me. Lastly, they charged me an extra $400 for smoking. Neither I nor my finance smoke. Mind you, this in CT and I live in FL. I tried to call customer service to dispute this but they don’t have live agents on the phone. I had to text Thifty on Facebook Messenger in order to contact anybody. I asked to speak with a manager or have a manager call me from that location and they refuse me access to the manager. They don’t care to show me proof of anybody smoking in the vehicle. WOULD NOT RENT AGAIN!!!
September 30 · Yanet AguirreI just want to say thank you to Juan,angel, and Jen . Returned my rental and was on my way home when I realized I had forgotten my wallet in the glove box . They got to work quickly to locate the car and my wallet . I got my wallet back and realized my cash was not in it before I could ask about it they had my cash . All of my things and money were all there .
March 04 · Casey colon
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