Avis Car Rental Introduce
Introduction / Overview
When Maryland residents in the greater Baltimore County area need reliable, high-quality temporary transportation, the Avis Car Rental branch at 903 Dulaney Valley Road in Towson is a convenient and professional choice. This location operates as both a dedicated Car Rental Agency and a Van Rental Agency, ensuring that whether you need a compact car for a weekend in Annapolis or a spacious passenger van for a group trip to the Inner Harbor, you have access to a diverse and well-maintained fleet. Avis, a globally recognized brand, brings its commitment to customer service and a variety of vehicle options to the local community in Towson, Maryland.
This branch is situated strategically within the Sheraton Baltimore North Hotel, offering a convenient, indoor pick-up experience that is particularly valuable during inclement weather or for travelers utilizing the hotel's amenities. Their inventory is designed to meet the demands of various Maryland lifestyles, from commuters needing a quick replacement vehicle to families planning a vacation or moving crew needing temporary transport capacity. While like any car rental location, customer experiences can sometimes vary—with some users citing exceptional speed and efficiency, such as the customer who praised the "easiest & fastest process" with staff member Khalil, and others reporting disappointment due to vehicle availability issues—the company is generally relied upon for its extensive network and established procedures. It is always wise to confirm your specific vehicle type and needs when booking any rental.
Location and Accessibility
The Avis Car Rental office in Towson is strategically situated for maximum accessibility within Baltimore County. Its location at 903 Dulaney Valley Rd, Towson, MD 21204, USA, is not a standalone storefront but rather integrated directly within the Sheraton Baltimore North Hotel. This is a significant convenience feature for renters.
The Dulaney Valley Road address is close to major transportation arteries, including Exit 49B off I-95, leading directly to I-695 (the Baltimore Beltway). This proximity to the Beltway makes it an exceptionally easy-to-reach location for customers coming from Baltimore City, Westminster, or other surrounding Maryland suburbs.
The branch has taken steps to ensure broad accessibility for all local users, featuring both a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot. Furthermore, the location provides On-site Parking for customers, allowing for easy transitions between personal and rental vehicles.
The operational hours are designed to accommodate typical working schedules, though they are shorter on weekends:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday: 9:00 AM – 1:00 PM
The ability to perform after-hours returns at this corporate location adds an extra layer of flexibility, though renters should always consult the official policy for specific guidelines to avoid liability.
Services Offered
As a full-service car and van rental agency, the Avis Towson location offers a comprehensive range of vehicle types and ancillary services tailored to local Maryland needs:
- Passenger Car Rentals: A wide selection of vehicles ranging from fuel-efficient Economy cars (like a Kia Rio or similar) and Compact cars (like a Kia Soul or similar) up through Intermediate, Standard, and Full-Size Sedans (like a Toyota Camry or similar) for business or leisure travel.
- Specialty Vehicle Rentals: Options for larger needs, including Minivans (like a Chrysler Pacifica or similar), a variety of SUVs (Intermediate, Standard, Full-Size, and Premium), and Passenger Vans (such as the 12-Passenger Ford Transit or similar), which is a key offering for group travel.
- Flexible Payment Options: The location accepts modern payment methods, including major Credit Cards, Debit Cards (subject to specific rental policies), and NFC Mobile Payments for fast, convenient transactions.
- One-Way Rentals: The ability to pick up a vehicle in Towson and return it to another Avis location, perfect for Maryland residents planning a one-way trip or moving across state lines.
- Optional Rental Extras: Customers can often rent supplemental equipment such as GPS navigation systems, child safety seats, or inquire about fuel service options (pre-paid fuel or returning the tank full).
- Preferred Customer Programs: Access to Avis Preferred and Preferred Plus membership programs, which offer benefits like skipping the counter, priority service, and vehicle upgrades, enhancing the efficiency of the rental process, a factor noted positively by local customers.
Features / Highlights
What sets this particular Avis location apart and makes it an attractive choice for Marylanders are several distinct features and policies:
- Active Military Discounts: A significant highlight is the provision of discounts and special rates specifically for active military members, recognizing and supporting the large military community within Maryland and the surrounding DC area.
- Integrated Hotel Location: Being housed within the Sheraton Baltimore North Hotel not only provides a pleasant, climate-controlled environment for the rental transaction but also offers amenities and convenience for customers who may be staying at the hotel or utilizing the meeting facilities.
- Commitment to Accessibility: The Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot demonstrate a commitment to serving all community members, ensuring that every renter can easily access the counter and the rental area.
- Diverse Van Rental Options: As a dedicated van rental agency, this branch is an essential resource for local organizations, churches, schools, and large families in need of 12-passenger van capacity, catering to the specific logistical needs of the region.
- NFC Mobile Payment Capability: The inclusion of NFC mobile payment options (like Apple Pay or Google Pay) streamlines the check-out process, allowing for quicker service and reflecting an embrace of modern, digital transactions.
- Highly Efficient Staff (Based on Feedback): Specific positive customer feedback highlights that when inventory is available and operations are running smoothly, the service—including pick-up and drop-off—can be exceptionally fast and efficient, saving renters valuable time.
Contact Information
For Maryland residents looking to reserve a car or van, verify vehicle availability, or inquire about rental policies, the Towson Avis branch can be reached using the following details. It is highly advisable to call the branch directly for inquiries related to specific vehicles or to confirm reservations.
- Address: 903 Dulaney Valley Rd, Towson, MD 21204, USA (Inside the Sheraton Baltimore North Hotel)
- Phone: (410) 828-6425
- Mobile Phone: +1 410-828-6425
What is Worth Choosing
Choosing the Avis Car Rental location in Towson, MD, is a smart decision for Maryland drivers who value a combination of national reliability and local convenience. It is worth choosing because it provides a reliable, established framework for car and van rental that is perfectly suited for the demands of the Baltimore County region. The location's diverse fleet, which includes everything from economical cars for quick trips across the state to large passenger vans for group logistics, means virtually any travel need can be met. Furthermore, the commitment to special policies like the active military discount shows a local understanding and appreciation for a key segment of the Maryland population. While one should always book in advance and confirm their vehicle, the positive reviews praising staff efficiency and the convenience of the hotel setting highlight a service that, when operating at its best, delivers a superior rental experience—one that is faster, less expensive, and more streamlined than some competitors. For a trusted, well-located, and fully accessible rental solution in the Towson area, Avis provides the high standard of service Maryland travelers expect.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
903 Dulaney Valley Rd, Towson, MD 21204, USA
Avis Car Rental Reviews
pricedeskgaspick upairporthotelcheckmorningparkingprepaid
★ 5★ 4★ 3★ 2★ 1They let you book cars there that they “say” they don’t have to rent you! But Avis customer service says they do have cars to rent just doesn’t make sense.Renter beware don’t get stuck like we did! Very disappointing to say the least.
June 19 · Joe JamesThis was the easiest & fastest process I have ever had renting a vehicle. I’ve always rented from enterprise but after making multiple reservations just to find out no vehicles were available at multiple locations I decided to try something new. Not only was Avis available, they were less expensive. The actual vehicle & the deposit was less. I saved over $100!!! I am now a forever customer and hope I get to work with Khalil again. He was super efficient & quick, at pick up & drop off!
December 14 · Lovely GreenAlthough the vehicle drove good and had minor braking pulsating issues when slowing down it was ok. It was however not cleaned totally on the seats and I did not get a discount for the vehicle not being completely cleaned. It was very very basic and in today's rental world for $1000 I should have gotten a rental with more up to date features to it, especially with a 2022. So for that I gave it 3 stars.
August 04 · Derrick LyonsThe rental was very cheap compared to other rental companies. There was no shortage of vehicles, even for one-way. I called to confirm the morning of pickup, and they were quick to the phone and prompt with responses. Check out and in were both extremely quick, probably 5 minutes each. There was a minor issue with check in (contract in the computer system showed a different gas level at check out than my handwritten form from the agent had). They fixed it without me even having to ask. Great experience on both ends.The car was an upgrade, and it was very clean.
November 30 · Michael CooneyThe best AVIS I’ve ever been to. Pablo is outstanding and always takes care of you. It’s a small Avis location so please be patient with them and if they aren’t at the kiosk, just give them a call on the number at the counter and somebody will come take care of you. Great Avis location.
July 22 · Christopher Swiger
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