Avis Car Rental Introduce
For residents, commuters, and visitors traveling to or within Northern Virginia, the Avis Car Rental location in Alexandria serves as a practical and accessible local hub for vehicle rentals. Situated in the historic and bustling Old Town area, this location is classified as a Car rental agency and a Van rental agency, providing a diverse fleet to meet various transportation needs, from quick city errands to family road trips across the Commonwealth of Virginia.
The core business here is centered on providing seamless, on-site services, an appealing feature for travelers staying in the area or local users seeking a convenient neighborhood rental option. Avis is a globally recognized brand known for offering a wide range of well-maintained, modern vehicles, ensuring renters have access to everything from fuel-efficient economy cars for driving around the DC Metro area to larger SUVs and vans for group travel. The convenience of a rental agency located outside of the major airport terminals is often a preferred choice for local Virginians looking to rent a car without the hassle and added costs associated with airport access fees.
Customer experiences at this location, like many city rental agencies, can vary. Positive feedback often highlights moments of exceptional customer care, such as a representative extending a rental period to align with a late arrival, noting the staff were "friendly, accommodating, and efficient," with the vehicle being "spotless." This level of friendly service, where staff are knowledgeable and treat customers with respect, is what the Avis brand strives to deliver consistently, making a significant difference to a trip's overall enjoyment. However, prospective renters should also be mindful of feedback regarding service inconsistency and the specific operational hours of a non-airport location, which may be more limited than a 24/7 terminal.
The facility is designed for quick and efficient processing, with the rental counter conveniently placed within the lobby of the Sheraton Hotel and Suites. This unique placement offers a layer of security and convenience, especially when dealing with pickups and drop-offs. Whether a renter needs a simple sedan for navigating the streets of Alexandria or a 12- or 15-passenger van for a large group event, this location provides the necessary inventory and payment flexibility, accepting both Credit cards and Debit cards for transactions, which is helpful for local residents.
The Avis Car Rental branch is situated in a highly strategic and easily reachable part of Alexandria, VA, making it an excellent option for those in Old Town and the surrounding Northern Virginia neighborhoods. Its location within a major hotel provides immediate convenience for guests and a recognizable landmark for local customers.
- Physical Address: The agency is located at 801 N St Asaph St, Alexandria, VA 22314, USA.
- Setting: The rental counter is found inside the lobby of the Sheraton Hotel and Suites, near the elevators, offering an indoor, climate-controlled environment for processing rentals.
- Neighborhood: This address places the rental office squarely in the Old Town area, close to major local thoroughfares, offering a convenient alternative to the hustle of airport locations like Washington Reagan National Airport (DCA).
- Vehicle Accessibility: The location provides Onsite services, meaning vehicles are available on-site for immediate pick-up. For drivers with specific needs, the location features a Wheelchair accessible parking lot, demonstrating a commitment to serving all members of the Virginia community.
- Operational Hours: As a local neighborhood branch, the hours are typically structured to cover the main workday: Monday through Friday from 9:00 AM to 5:00 PM, and shorter hours on weekends (e.g., Saturday and Sunday from 9:00 AM to 1:00 PM). Customers should always confirm these hours, especially for returns.
Avis in Alexandria offers an extensive array of rental services designed to cater to various personal, business, and group travel requirements within Virginia and beyond. The fleet and services are structured to provide a quality, turn-key rental experience.
- Diverse Vehicle Fleet: Access to a wide selection of vehicles, including:
- Economy, Compact, Intermediate, Standard, and Full-Size Sedans (e.g., Kia Rio, Toyota Corolla, Toyota Camry).
- SUVs in various sizes, including Standard, Intermediate, Premium, and Full-Size (e.g., Ford Edge, Toyota RAV4, Chevrolet Suburban).
- Minivans (e.g., Chrysler Pacifica) and Passenger Vans (e.g., 12- or 15-Passenger Ford Transit).
- Premium and Luxury vehicles (e.g., Genesis G70, Jaguar F-PACE) for high-end travel.
- Specialty vehicles such as Convertibles, Pickup Trucks, and various Hybrid and Electric models.
- Onsite Services: The convenience of processing the rental and picking up the vehicle directly at the 801 N St Asaph St location.
- Flexible Payment Options: Acceptance of major Credit cards and Debit cards for rental charges and deposits, providing necessary financial flexibility for renters.
- Additional Rental Options: Standard Avis offerings such as GPS systems, child-safety seat rentals, and fuel service options (though renters should confirm availability at this specific location).
- Pick-up Service: While the agency is not at an airport, the company generally offers a free pick-up service from nearby locations during operating hours (renters must call the location directly to confirm and arrange this service).
- Avis Preferred Program: Enrollment in the rewards program often allows members to bypass the counter, offering a faster and more efficient transaction process.
This Avis location is highlighted by several key features that appeal to the local Virginia renter looking for a quality experience, despite the reported inconsistencies that can occur in a customer service environment.
- Prime Old Town Location: Situated within the Sheraton Hotel, the location is extremely convenient for local residents and business travelers staying in the heart of Alexandria, avoiding the congestion and surcharges of major airports.
- Large and Modern Vehicle Inventory: Renters benefit from access to the latest Avis fleet, which is typically under six months old, ensuring a modern, well-maintained, and technologically up-to-date vehicle for their travels.
- Group and Family Transport Focus: The availability of Minivans and large Passenger Vans (12- and 15-passenger) is a significant feature, making this location a practical choice for Virginia-based churches, sports teams, school groups, or large families planning excursions to destinations like Monticello or Arlington National Cemetery.
- Financial Flexibility: The clear acceptance of both Credit and Debit cards for payment makes the rental process accessible to a broader customer base, though renters should be aware of specific debit card deposit and identification requirements.
- Wheelchair Accessible Parking: An important detail ensuring convenience and ease of access for customers with disabilities or those transporting family members with mobility challenges.
- Customer Service Potential: While service quality can be a point of difference, the positive reviews highlight the capability of the staff to deliver five-star service—efficient processing, problem-solving (like extending a rental last-minute), and personalized care.
For immediate assistance with reservations, pick-ups, or inquiries regarding the rental process, Virginia customers can contact the Avis Car Rental branch directly using the following information:
- Address: 801 N St Asaph St, Alexandria, VA 22314, USA (Inside the Sheraton Hotel & Suites Lobby)
- Primary Phone: (571) 895-6769
- Mobile Phone (Alternative Contact): +1 571-895-6769
This Avis Car Rental location is an excellent choice for Alexandria and Northern Virginia residents who prioritize convenience, fleet diversity, and a non-airport rental experience. If your travel needs involve a wide range of vehicles, from a small sedan for a weekend getaway to a large passenger van for a group outing, the broad fleet offered here is a key advantage. The location within the Sheraton Hotel is unbeatable for both local pickups and for those staying nearby, offering a streamlined, indoor experience.
However, what truly makes this Avis worth choosing is when you have an expectation of high-quality, professional customer service. The positive customer experiences detail staff members who are willing to go above and beyond, providing a smooth and 'spotless' transaction. For the average Virginian traveler, seeking to avoid the complexity of airport car rentals, and requiring a reliable, modern car with easy payment options, this local Avis branch provides a strong, reliable solution. As with any service, customers are advised to book in advance and confirm all details to ensure the best possible experience during their rental.
Avis Car Rental Details
Service options
- Onsite services
Accessibility
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Photos

Avis Car Rental Location
Avis Car Rental
801 N St Asaph St, Alexandria, VA 22314, USA
Avis Car Rental Reviews
desknumbercallBWIgentlemanhotelDCAbudgetthe futureford
★ 5★ 4★ 3★ 2★ 1I had a fantastic experience with Budget! I arrived a little later than planned, and the representative extended my rental to match my check-in time, which took all the stress off and made my trip so much more enjoyable. The car was spotless, the service was quick, and the staff treated me like royalty. Friendly, accommodating, and efficient—couldn’t have asked for a better rental experience!
September 05 · hilleri grovesVery bad experience picking up a car at this location. The 9-5pm hours are inconvenient as it is, but the customer service was the worst part. The person working there went over all the directions quickly and handed me the key. The car turned out to be super dirty with the mats having actual dirt all over them. When I told him he cleaned it and returned. I asked him some follow ups questions and he was extremely rude and disrespectful. He claimed I didn’t listen to anything he said and this must the first time I’m renting a car etc. This is a customer service role, people have follow up questions and it is not okay to be rude and out of line just because you have to explain something again or if it was not clear the first time around to the customer. It is absolutely not okay to make any unrelated and extraneous comments like he did. Thank god I can return the car elsewhere as I am not dealing with that person again or the inconvenient hours and set up of this place. Additionally, an email receipt was not provided at check in. He claimed it wasn’t required because be printed it out. He claimed I didn’t get it because I booked outside my company’s system (completely untrue and something he has no insight into). Just making excuses and rude comments for not doing it the right way is the most likely reason. Never returning to this location and dealing with such a hassle.
September 08 · Arunima ShuklaI have rented from Budget in Sheraton Suites Old Town several times over the past year. My experiences have been very positive. Matt is very professional and is customer-focused. Highly recommend.
September 16 · J.S. HowardDecided to rent a car halfway through vacation and was extremely smooth. The onside office in the Sheridan was super conformant and the rep was awesome and very nice and informative
August 16 · lori reichenbachI rented my car through Budget and, instead of picking it up at Union Station, I was able to pick it up at the Sheraton in North Old Town. The service was great and fast.
September 29 · Sam Tharp
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