Cathay Express Transportation

- 108-35 63rd Rd #1, Forest Hills, NY 11375

In a bustling metropolitan area like New York, reliable and compassionate transportation for individuals with mobility challenges, seniors, and those requiring non-emergency medical transport (NEMT) is not just a convenience—it's an absolute necessity. Cathay Express Transportation stands as a dedicated and highly specialized provider, focusing on this essential sector of public service. Located in Forest Hills, Queens, this company is far more than a standard taxi or car rental agency; it is a critical link in the healthcare and quality of life system for many New Yorkers.

Cathay Express Transportation is recognized primarily as a Handicapped Transportation Service and a Non Emergency Medical Transportation (NEMT) provider. This means their entire operation, from their vehicle fleet to their driver training and scheduling logistics, is geared toward providing safe, comfortable, and timely transport for passengers with specialized needs. They offer a comprehensive suite of services that replace the stress of relying on often-unsuitable public transit or general cab services for vulnerable populations. This commitment to specialized care is frequently highlighted in customer feedback, which praises the professionalism, kindness, and meticulous care given to passengers, particularly those in pain or recovering from procedures.

The scope of their services extends far beyond simple point-to-point transit. They offer a crucial door-to-door service, which includes physically assisting passengers from their residence right into the vehicle, and often back up a flight of stairs, alleviating the heavy burden on family members or caregivers. For New Yorkers who depend on scheduled medical appointments, such as dialysis or physical therapy, the reliability of a service like Cathay Express Transportation ensures that essential healthcare is never compromised due to logistical failures. While one historical review mentioned a delay, the overwhelming feedback underscores a reputation for being professional, nice, and highly attentive to patient comfort and personal needs—attributes that are paramount when dealing with non-emergency medical care.

Their infrastructure is built for accessibility, with a Wheelchair accessible entrance at their office location, reflecting their total commitment to serving the disabled community. Their staff, including dispatchers like Erika, are noted for being available, answering all questions, and helping to coordinate complex transportation needs, often treating clients "like a real friend," which speaks volumes about their customer-first philosophy. This is the level of professional yet deeply human service that New Yorkers seeking NEMT should expect.

Location and Accessibility

Cathay Express Transportation is strategically located in Queens, providing a central base for operations across the wider metropolitan area.

• Address: The facility is situated at 108-35 63rd Rd #1, Forest Hills, NY 11375, USA. Forest Hills is a well-known, central neighborhood in Queens, offering excellent access to all five boroughs of New York City, as well as Long Island and New Jersey, which fall within their wider service area.
• Accessibility Focus: The company’s physical location is designed to be accessible, featuring a Wheelchair accessible entrance, making in-person consultations or pre-trip arrangements convenient for clients and family members who may also have mobility issues.
• Service Hub: This Queens base serves as a logistical hub, providing fast access to major healthcare centers and senior living facilities across the city, reducing travel time to crucial appointments.
• Connectivity: Forest Hills is highly connected via public transit and major roadways, simplifying administrative travel for clients' families and ensuring their fleet can be dispatched efficiently throughout the service region.

Services Offered

Cathay Express Transportation provides an extensive and detailed range of transportation solutions, specialized for non-emergency medical and accessible transit needs:

• Non-Emergency Medical Transportation (NEMT): Includes transport to Dialysis, Physical Therapy Appointments, Doctor and Dentist Appointments, Nonemergency Hospital Visits, and Prescription Pickups. This service is tailored for patient comfort and safety.
• Accessible Transit: Features specialized options such as Wheelchair Accessible Transportation, Wheelchair Ambulette service, Stretcher Transportation, and Handicap Airport Transportation.
• Door-Through-Door Service: Providing assistance from the patient’s room or residence into the vehicle and safely to the final destination's door, including help with stairs, eliminating the need for private caregivers to lift or maneuver heavy equipment.
• Ambulette Transportation: Transport in specialized vans equipped with Braun Hydraulic or RICON wheelchair lifts, extended high roofs, and rear AC/heating for comfort.
• Healthcare Logistical Coordination: Offering support for getting to Medical Appointments, assisting with Personal Medical Transportation, and navigating the complexities of the healthcare system.
• Senior and Elderly Transportation: Dedicated services for Senior Living Facilities, Nursing Facilities, Assisted Living Facilities, and general transport for Family Events and errands.
• Airport and General Transportation: Includes Airport Car Service, Airport Shuttles, and Accessible Cab Service, ensuring travel limitations do not impact personal or leisure trips.
• Payment Options: They accept Private Pay and have programs that often accept Medicare Transportation and other insurance coverage.

Features / Highlights

The service features of Cathay Express Transportation are uniquely geared toward high-quality, compassionate care:

• Highly Trained Personnel: Drivers are often certified in CPR and First Aid, providing a critical layer of safety and confidence for passengers with medical conditions.
• Specialized Fleet: Vehicles are custom-equipped with professional-grade features like Braun Hydraulic and RICON wheelchair lifts, ramps, and comfortable, clean interiors, accommodating wheelchairs, recliners, and even stretchers.
• Exceptional Dispatcher Support: Staff, such as the noted dispatcher Erika, are praised for being readily available, providing detailed answers, and treating clients with a high degree of kindness and personal attention.
• Compassionate Passenger Care: A standout highlight from customer reviews is the compassionate approach, ensuring the comfort of passengers, even managing to make a grandma "laugh even though he was in pain," demonstrating a commitment to emotional well-being alongside physical transport.
• Broad Service Area: The company extends its essential services beyond the five boroughs to include Long Island and New Jersey, providing a much-needed regional coverage for medical and personal travel.
• Focus on Reliability and Punctuality: Their core mission emphasizes timely transportation for medical appointments, a non-negotiable requirement for effective healthcare management.

Contact Information

To arrange specialized accessible or non-emergency medical transportation services across the New York metropolitan area, please use the following contact details:

Address: 108-35 63rd Rd #1, Forest Hills, NY 11375, USA

Phone (General Inquiries and Booking): (212) 261-5555

Mobile Phone: +1 212-261-5555

Note: Due to the specialized nature of NEMT and Ambulette services, it is always recommended to call the primary phone line to discuss your specific transportation needs, confirm insurance or payment options, and schedule your booking with a dispatcher.

What is Worth Choosing

Choosing Cathay Express Transportation is the right decision for any New Yorker whose transportation needs extend beyond a standard curb-side pickup. You are choosing a specialist—a dedicated Handicapped Transportation Service and NEMT provider that puts passenger safety, comfort, and logistical precision first. It is worth choosing them because of their fleet of customized, wheelchair and stretcher-accessible vehicles and, more importantly, their highly-trained, CPR-certified drivers who provide essential door-through-door assistance. This service removes the immense stress and physical difficulty of transporting elderly or disabled loved ones, especially to critical medical appointments like dialysis or physical therapy. The glowing customer testimonials, which speak of professional yet genuinely kind and caring staff, confirm that they deliver more than just a ride; they deliver peace of mind. For a highly vulnerable or medically dependent passenger in the New York area, the reliability, compassionate care, and seamless coordination offered by Cathay Express Transportation is simply unmatched by general ride services.

Cathay Express Transportation

108-35 63rd Rd #1, Forest Hills, NY 11375, USA