Payless Car Rental

- 2200 Rental Car Center Pkwy, College Park, GA 30337

For travelers arriving in or departing from the Peach State, the **Payless Car Rental** branch at the Hartsfield-Jackson Atlanta International Airport (ATL) Rental Car Center offers options for temporary vehicle needs. Located in College Park, this facility is certified as a comprehensive **Car Rental Agency** and **Van Rental Agency**, specializing in high-volume, convenient rentals for both Georgia residents and visitors. Positioned within the airport's dedicated rental car hub, the goal of this service is to provide a cost-effective choice for those needing transportation to explore Atlanta and the wider Georgia region.

The brand generally targets budget-conscious travelers with attractive rates, but potential customers should be aware that the customer experience, particularly around vehicle condition and unexpected charges, has been a source of significant concern, as detailed in recent customer feedback. One review highlighted a dangerous situation involving a vehicle with “almost COMPLETELY BALD” tires during rainy weather, leading to an unsafe driving environment. When attempting to resolve this safety issue, the customer reported being asked to drive an hour back to the airport for an exchange and was told they would have to pay out of pocket for roadside assistance.

Other customers have expressed frustration with long counter wait times, issues with vehicles being provided with a half-empty fuel tank, and mechanical problems like bad brakes and giant nails in tires. Furthermore, there have been reports of unauthorized charges appearing on online receipts after the rental, including charges for declined fuel options and additional rental days when the car was returned on time. These experiences emphasize that while the rates may initially appear competitive, the overall value must factor in potential hidden costs, safety concerns, and the time spent resolving service issues.

This Payless Car Rental facility is strategically located at the massive Rental Car Center (RCC) serving the Hartsfield-Jackson Atlanta International Airport (ATL). Its location in College Park, just a short distance from the airport terminals, makes it highly accessible for air travelers.

• **Address:** 2200 Rental Car Center Pkwy, College Park, GA 30337, USA

Customers can easily reach the Rental Car Center from the domestic or international terminals via the complimentary SkyTrain (automated people mover) or airport shuttle service, respectively. As part of a modern transportation hub, the branch offers **onsite services** and is designed to accommodate high volumes of travelers. In terms of physical accessibility, the location provides a **wheelchair accessible entrance** and **wheelchair accessible parking lot**, ensuring convenience for customers with mobility needs.

Payless Car Rental offers a selection of vehicles suitable for various travel requirements, from quick city business trips to longer family excursions across Georgia.

• **Vehicle Classes:** The fleet includes a range of vehicles, categorized as a **Car rental agency** and a **Van rental agency**, such as economy cars, compact cars, mid-size sedans, standard and full-size SUVs (including Crossover and Intermediate options), minivans, and 12-passenger vans.
• **Onsite Services:** The location operates as a key component of the airport's transportation network, offering convenient **onsite services** for immediate pick-up and drop-off within the Rental Car Center.
• **Toll Payment Solutions:** Like most Atlanta airport renters, customers are offered e-Toll transponder services to simplify payment on Georgia's toll roads and express lanes, though daily fees and maximum monthly charges apply.
• **Optional Coverages:** Customers can opt to purchase various additional protections, such as Loss Damage Waiver (LDW), which reduces responsibility for damage to the rental vehicle, and Extended Roadside Assistance, which covers services like jump starts, flat tire changes, and emergency fuel delivery, although customers should be cautious of being asked to pay out of pocket for services already covered.
• **Payment Options:** The branch accepts major **Credit cards** and **Debit cards**, though using a debit card often requires a credit check and a significant deposit hold ($250 to $300 or more). **NFC mobile payments** (e.g., Apple Pay, Google Pay) are also accepted for secure and quick transactions.
• **Fuel Options:** A refueling service is offered, allowing customers to pre-pay for a full tank or return the vehicle with less fuel and be charged a refueling fee, which is often at a premium price. Customers have reported issues with being charged for this option even when declined.

The main highlights of this Payless location are generally centered around its airport convenience and specific cost-saving programs.

• **Airport Convenience:** Being situated directly in the ATL Rental Car Center provides a streamlined, one-stop location for travelers arriving at the airport, accessible via the 24/7 SkyTrain.
• **Active Military Discounts:** The branch provides special discounts and rates for **active military personnel**, recognizing and supporting those who serve. Additional benefits may be available for government travelers.
• **Diverse Payment Acceptance:** The acceptance of **Credit cards**, **Debit cards** (subject to credit check/deposit), and **NFC mobile payments** offers a variety of payment methods to suit different customer preferences.
• **Accessibility:** The provision of a **wheelchair accessible entrance** and **parking lot** ensures the facility is equipped to serve all members of the Georgia traveling public comfortably.
• **Prepay Savings:** The company often offers a "Pay Now" option during online booking, which can provide a discount of up to 20% off the counter rate for those who are certain of their travel plans.

For general inquiries, reservation assistance, or to attempt to resolve post-rental billing issues, you can contact the College Park branch directly.

• **Address:** 2200 Rental Car Center Pkwy, College Park, GA 30337, USA
• **Phone:** (404) 768-2401
• **Mobile Phone:** +1 404-768-2401

The primary motivation for choosing Payless Car Rental at the ATL Rental Car Center is typically its perceived affordability and airport convenience. It is an easily accessible option for Georgia travelers who prioritize budget and are comfortable dealing with a high-volume airport operation. The **active military discount** is a strong feature for service members traveling through the region.

However, potential renters in Georgia must consider the significant and recurring service and safety issues highlighted in customer reviews. Reported problems, including dangerously **bald tires**, mechanical defects, and unauthorized post-rental charges (such as the unapproved $195 fee and wrongful fuel charges), present a clear warning about the risk of hidden costs and compromised safety. The inability of some customers to reach customer service after the fact to dispute these issues further complicates the picture. While the initial rates may be low, the time, effort, and potential expense required to address safety hazards and billing errors can quickly negate the perceived savings. For those prioritizing vehicle safety and a predictable, stress-free transaction, weighing the reported negative experiences against the initial low price is essential before making a reservation.

Payless Car Rental

2200 Rental Car Center Pkwy, College Park, GA 30337, USA