Enterprise Rent-A-Car

- 298 Stoke Park Rd, Bethlehem, PA 18017

For residents and visitors navigating the vibrant Lehigh Valley region of Pennsylvania, securing reliable, flexible transportation is a necessity. The Enterprise Rent-A-Car branch located at the Faulkner Chevrolet facility on Stoke Park Road in Bethlehem, PA, serves as a key local resource for both short-term and long-term car and van rental needs. Operating as a comprehensive car rental and van rental agency, this location caters to a broad clientele, from those requiring a simple replacement vehicle during repairs to individuals needing a spacious van for a group outing or light commercial use.

As part of the Enterprise global network, the Bethlehem branch maintains a commitment to customer service and vehicle variety. This agency typically stocks a wide array of vehicles, ensuring that whether you need an economical compact car for zipping around historic Bethlehem, a comfortable sedan for a business trip to Allentown, or a large SUV for a family vacation to the nearby Poconos, you have options. Their dual designation as a car and van rental agency confirms their capacity to provide passenger vans and cargo vans, which is highly beneficial for organizations, small businesses, and large families in the Lehigh Valley.

While the business strives for excellent service, and many customers praise the fantastic attitude and efficiency of individual employees—one reviewer specifically rated a staff member as 'fantastic'—it is important for users to recognize that operational issues can occasionally occur. As demonstrated by one detailed customer account, delays in vehicle availability, last-minute cancellations of reserved cars, and subsequent mechanical issues requiring roadside assistance, followed by difficulties in obtaining a promised refund, highlight the importance of proactive communication. Customers are strongly encouraged to confirm their reservation details, vehicle readiness, and specific refund policies directly with the branch to mitigate any potential inconvenience.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently situated in Bethlehem, an area central to the Lehigh Valley, making it easily reachable from Allentown and Easton. The physical address is:

298 Stoke Park Rd, Bethlehem, PA 18017, USA

Positioned within the Faulkner Chevrolet dealership, the location offers a professional, familiar environment for vehicle transactions. Stoke Park Road is well-connected to major local arteries, including Route 191 and Route 22, allowing for simple access for customers coming from the Lehigh Valley International Airport (ABE) area or local neighborhoods. Its placement next to a major dealership often facilitates seamless service for customers getting a rental while their own vehicle is undergoing maintenance or repair at the service center.

A notable feature of this location is its dedication to inclusivity. The facility provides essential accessibility services, featuring a designated wheelchair accessible entrance and a wheelchair accessible parking lot. These features ensure that all members of the Pennsylvania community, including customers with mobility impairments, can access the rental office and begin their journey comfortably and safely.

Services Offered

The Enterprise branch on Stoke Park Road provides a comprehensive set of rental and related services, designed to meet the diverse needs of the Bethlehem and greater Lehigh Valley area.

• Extensive Passenger Vehicle Fleet: The core offering includes standard car classes such as Economy, Compact, Midsize, Full-Size Sedans, as well as various SUV sizes (Compact, Small, and Standard), catering to both individual and family travel needs.
• Dedicated Van Rental Services: Recognizing the need for larger-capacity vehicles in the region, the branch provides Minivans and larger Passenger Vans (including 12- and 15-passenger models), along with Cargo Vans for business or personal moving and hauling tasks.
• Insurance and Dealership Replacement Rentals: A key function of this location is providing replacement vehicles, often working directly with local auto repair shops, body shops, and insurance carriers to get customers back on the road quickly after an accident or breakdown.
• Flexible Payment Options: The location accepts all major Credit Cards, Debit Cards, and is equipped to process NFC mobile payments, offering convenience and speed at the counter. Specific requirements, especially concerning deposits and documentation, apply to debit card rentals.
• After-Hours Return: For customer convenience, the branch typically offers a key drop-box service for customers who need to return their vehicle outside of regular business hours. Customers should confirm the exact procedure with staff and understand their liability until the vehicle is officially checked in the next business day.
• Toll Pass Options: Enterprise often provides optional toll convenience services, such as EZ Pass integration, though this usually comes with a daily service fee plus the cost of tolls. Customers are advised to inquire about this service if they plan to use toll roads frequently.

Features / Highlights

The Bethlehem Faulkner Chevrolet Enterprise branch stands out for several features that enhance its offering to the local community.

• Active Military Discounts: The location proudly supports the armed forces community, offering special discounted rates for active-duty military members, veterans, and government employees for leisure travel. Relevant identification is required to access these benefits.
• High Accessibility Standards: The presence of a wheelchair accessible entrance and a wheelchair accessible parking lot ensures that the rental process is physically accessible for all customers.
• Convenient Location at Dealership: Being co-located with Faulkner Chevrolet often means a smoother transition for customers requiring a rental due to service or warranty work on their personal vehicle.
• Modern Payment Acceptance: The option for NFC mobile payments is a modern convenience that speeds up the transaction process for smartphone users.
• Positive Staff Performance: Despite documented operational issues, several customer reviews highlight excellent, individual staff performance, demonstrating the presence of highly professional and dedicated employees.

Contact Information

For all booking inquiries, reservation changes, or operational questions, the Bethlehem branch can be reached using the contact details below:

Address: 298 Stoke Park Rd, Bethlehem, PA 18017, USA

Phone: (610) 297-4008

Mobile Phone: +1 610-297-4008

What is Worth Choosing

The Enterprise Rent-A-Car location on Stoke Park Road in Bethlehem is an excellent choice for a wide variety of Pennsylvania-based renters, particularly those in the Lehigh Valley. It is worth choosing for its robust fleet diversity—ensuring you can find everything from a compact commuter car to a 15-passenger van—and its advantageous placement at a major dealership, which streamlines the process for customers requiring temporary transport related to vehicle repairs.

Furthermore, the branch's commitment to core values is a compelling factor. By providing active military discounts, the agency demonstrates a tangible appreciation for those who serve. The emphasis on full accessibility with dedicated entrances and parking ensures that service is available to every member of the community without physical barriers.

However, an informed user understands that while the core service is strong, proactive self-advocacy is necessary. The serious issues detailed in customer feedback, including vehicle readiness problems, mechanical failures, and subsequent challenges in resolving billing disputes—such as being charged for a tow after a vehicle failure and not receiving a timely refund or managerial callback—require users to be vigilant. Therefore, when choosing this branch, it is highly recommended to call ahead to reconfirm the reservation, especially the day before pick-up, to verify that the specific vehicle class is ready and available. Additionally, any charges incurred for roadside assistance or any other unexpected fees should be addressed immediately at the counter and confirmed in writing to ensure efficient resolution. By taking these preemptive steps, customers can best utilize the reliable vehicles and professional service personnel that the Bethlehem Enterprise branch provides for all their travel needs, whether exploring the historic district, attending events like Musikfest, or simply handling a vehicle repair replacement.

Enterprise Rent-A-Car

298 Stoke Park Rd, Bethlehem, PA 18017, USA