Enterprise Rent-A-Car

- 3311 Airport Rd, Allentown, PA 18109

For residents and visitors navigating the greater Lehigh Valley region of Pennsylvania, reliable transportation is non-negotiable, whether for business in Allentown, academic needs at a nearby university, or leisure travel to the Poconos. Enterprise Rent-A-Car, conveniently situated on Airport Road at the Lehigh Valley International Airport (ABE), serves as a crucial hub for meeting these diverse mobility requirements. The location at 3311 Airport Rd, Allentown, PA 18109, is not solely for air travelers; it is an integrated facility that caters extensively to the 'home city' market—local Pennsylvania customers requiring vehicles due to repairs, insurance claims, or temporary needs.

This specific Enterprise branch proudly identifies as a women-owned business, a designation that highlights its commitment to diversity and local leadership within the Lehigh County community. Beyond its ownership, the branch is dedicated to upholding the national brand’s reputation for customer focus, striving to provide accommodating and exceptional service, as evidenced by positive customer testimonials. One reviewer noted that the team consistently provides "nothing but exceptional service," ensuring customers "get what I asked for and going above and beyond." This emphasis on local, high-quality interaction is a key differentiating factor in the highly competitive Allentown rental market.

However, the experience of a large, national company often varies between the local team and centralized support systems. Some customer feedback points to significant frustration with the overseas or generalized call center support, citing "horrible" customer service, a lack of supervision, and a failure to return calls. This disparity underscores a vital piece of advice for local Pennsylvania renters: while the national network provides the fleet and infrastructure, the most satisfactory rental experiences are consistently achieved by engaging directly with the responsive, knowledgeable team present at the 3311 Airport Road branch itself. Customers should leverage the local phone number provided for all critical needs and specific vehicle reservations.

The fleet selection is designed to accommodate the varied Pennsylvania climate and driving conditions, ranging from fuel-efficient economy and compact cars suitable for urban driving in Bethlehem, to rugged SUVs like the Chevrolet Equinox or Nissan Rogue, which are ideal for handling winter weather or weekend trips out to the nearby Appalachian Trail. Additionally, the specialization as a Van Rental Agency ensures that logistical needs, such as moving furniture or transporting a large group, are covered with minivans and larger passenger vans.

The physical address of 3311 Airport Rd, Allentown, PA 18109, places this Enterprise branch directly within the operational area of Lehigh Valley International Airport (ABE). This strategic position provides unmatched convenience for both flying customers and those simply driving in from nearby major routes, including the proximity to U.S. Route 22, the region’s primary east-west corridor.

The airport location means the branch maintains extensive operating hours, often running from early morning until late in the evening on weekdays, and substantial hours on weekends, providing maximum flexibility for customers' travel schedules. Furthermore, the commitment to accessibility is robust at this facility:

• Wheelchair Accessible Entrance: The facility ensures that all customers, regardless of mobility requirements, can easily access the rental counter and services inside the building.
• Wheelchair Accessible Parking Lot: Dedicated, clearly marked parking spaces are provided close to the main entrance, facilitating safe and convenient access for those using wheelchairs.
• Onsite Services and Shuttle: As an airport-based agency, Enterprise offers on-site services, often involving a counter near baggage claim and a short walk or shuttle ride to the vehicle lot, making the transition from plane to car seamless.

The Allentown Airport Road location offers a comprehensive suite of rental services designed to cater to both leisure and commercial transportation needs across Pennsylvania.

• Car Rental Agency: A wide selection of passenger vehicles is available, categorized from Economy and Compact to Full-Size, Standard SUVs, Premium Sedans, and even Luxury models, allowing customers to choose a vehicle that perfectly matches their trip requirements.
• Van Rental Agency: Providing utility vehicles essential for larger groups or hauling, including family-friendly Minivans, as well as specialized 12- and 15-Passenger Vans (subject to corporate and state requirements) and Cargo Vans for commercial or moving purposes.
• Insurance Replacement Rentals: Specializing in the 'home city' market, the branch works closely with local auto body shops and insurance providers to quickly supply replacement vehicles to residents whose personal cars are undergoing repairs.
• Damage Waiver (DW) and Protection Options: Customers can choose optional coverage products, such as the Damage Waiver, which typically reduces or waives the renter's responsibility for damage to the rental vehicle, and Extended Protection, offering supplemental liability coverage. Daily DW fees for this region generally range between $22.99 and $24.99 per day.
• Flexible Payment Methods: In addition to accepting all major Credit cards, the branch facilitates rentals using Debit cards (with specific requirements for age and documentation) and the modern convenience of NFC Mobile Payments, providing maximum accessibility to local users.
• After-Hours Drop-off: A highly valuable service for travelers using the airport, allowing renters to securely park the vehicle and drop the keys in a designated box outside of standard operating hours, though customers remain responsible for the vehicle until the staff checks it in.

The features and operational highlights of the 3311 Airport Road Enterprise location underscore its commitment to value and community support.

• Identifies as Women-Owned: This designation promotes diversity in local business and often signifies a strong focus on community relationships and service quality.
• Active Military Discounts: Consistent with Enterprise's strong support for the military community—a tradition dating back to the company’s founder—the branch offers a 5% discount off base rates for Government Leisure Travel and specific contracted rates for Official Government Travel for active-duty members, veterans, and their families.
• Youthful Renter Policies: While a young driver surcharge often applies to renters aged 21-24 for leisure travel, Enterprise is known to waive this fee for qualified renters on Official Government or Military Travel who are 18 years or older, significantly benefiting younger residents of Pennsylvania serving their country.
• Commitment to Cleanliness and Maintenance: All vehicles are thoroughly cleaned and inspected before rental, ensuring the high-quality, reliable ride that the local customer base expects from a professional provider.

For making a reservation, inquiring about a specific vehicle class (such as a 15-passenger van), or seeking clarification on rental policies, residents of the Lehigh Valley are advised to contact the branch directly using the dedicated local contact information.

• Address: 3311 Airport Rd, Allentown, PA 18109, USA (Lehigh Valley International Airport - ABE)
• Phone: (610) 266-1605
• Mobile Phone: +1 610-266-1605

Engaging with the local team via these contact details is the most effective way to secure a preferred vehicle and address any specific questions regarding insurance or young renter requirements before arrival.

Choosing the Enterprise Rent-A-Car branch near the Allentown airport offers a definitive advantage for the typical Pennsylvania resident due to the confluence of convenience, fleet diversity, and targeted value offerings. The location is unparalleled for its accessibility from all points in the Lehigh Valley, eliminating the need to travel far for a high-quality rental. The dual role as a Car and Van rental agency simplifies logistics for local moves or group excursions, ensuring that whether a compact car or a cargo van is needed, the solution is available at one central hub.

Furthermore, the women-owned status and the robust Active Military Discount program reflect a positive community engagement that aligns with local values. Most importantly, while the company operates on a national scale, the true value for local users is found in the dedicated, on-site customer service team. As reviews suggest, the local staff are "amazing and accommodating," consistently going "above and beyond" to provide a seamless pickup and rental process. This level of personal attention ensures that customers are not left to deal with the frustrations associated with centralized, impersonal call centers. For any Pennsylvania resident in Allentown, Bethlehem, or Easton needing a temporary, high-quality vehicle backed by a team committed to solving local transportation problems, the Airport Road Enterprise location stands out as a reliable and value-focused choice.