Enterprise Rent-A-Car Introduce
For residents across Maryland, having a reliable and conveniently located car or van rental service is essential for everything from weekend trips and family vacations to necessary replacement vehicles during auto repairs. The Enterprise Rent-A-Car branch located in Catonsville, MD, stands out as a key local provider, offering a comprehensive fleet and a strong commitment to customer satisfaction. Identifying as a women-owned business, this location is dedicated to serving the Catonsville community and the broader Baltimore metropolitan area with professionalism, a friendly demeanor, and a focus on getting you the right vehicle for your specific needs.
Whether you need an economy car for quick errands around Catonsville and Ellicott City, a spacious SUV for a trip to the Eastern Shore, or a van for a big move or group outing, this Enterprise location aims to be your first call. They pride themselves on transparency and service, striving to make the rental process as seamless as possible for every Maryland driver.
Conveniently situated on a major thoroughfare, the Enterprise Rent-A-Car branch is easy to find and access for those traveling throughout the region.
The address is: 5649 Baltimore National Pike Ste 3, Catonsville, MD 21228, USA. This prime spot places the agency centrally within Catonsville, right on US Route 40 (Baltimore National Pike), making it highly accessible from surrounding areas like Ellicott City, Baltimore, and the Western suburbs. Its proximity to major highways ensures quick pickup and drop-off, a crucial factor for busy local customers.
Accessibility is a key focus at this location. They provide a Wheelchair accessible entrance, ensuring that all customers, regardless of mobility needs, can comfortably enter and conduct their business. Furthermore, a Wheelchair accessible parking lot is available, demonstrating a commitment to serving the entire Maryland community.
As a full-service agency, this Enterprise branch offers a variety of rental solutions tailored to meet diverse local and travel demands. They specialize in both personal and commercial vehicle rentals.
- Car Rental Agency Services: Providing a wide range of cars from economy and compact models for maximum fuel efficiency, to full-size sedans, SUVs (Standard, Midsize, Full-size, Luxury), and even luxury vehicles for special occasions or business travel. This allows customers to choose the perfect size and style for their daily commute or next road trip across the Mid-Atlantic.
- Van Rental Agency Services: Offering cargo vans for moving or business logistics, as well as passenger vans (like 12- and 15-passenger options) ideal for church groups, sports teams, school field trips, or large family gatherings traveling out of the Maryland area.
- Flexible Payment Options: They accept a variety of payment methods to accommodate customer preference, including Credit cards, Debit cards, and modern NFC mobile payments (e.g., Apple Pay, Google Pay) for quick and secure transactions.
- Debit Card Rentals: While debit cards are accepted for the rental charges, customers should always be aware of the specific local and corporate policies regarding security deposits and identification requirements when using a debit card, which may involve a larger hold on funds compared to a credit card. It is highly recommended to confirm the exact deposit and refund process with the branch staff at the time of reservation, as the release of a debit card hold by a bank can sometimes take several business days.
Beyond the core rental services, the Catonsville Enterprise branch features several attributes that make it an appealing choice for local Maryland customers:
- Identifies as Women-Owned: Supporting a women-owned business can be a priority for many community members looking to patronize diverse local enterprises in the Catonsville area.
- Active Military Discounts: In appreciation for their service, the branch highlights that it offers discounts for Active military personnel. This is a significant benefit for the numerous service members and their families located near local military installations like Fort Meade and the various Coast Guard, Army, and Navy bases throughout Maryland.
- Commitment to Customer Service: While service quality can sometimes be inconsistent, as evidenced by a mixed customer feedback record, the positive experiences highlight an environment where employees like Jaylen are lauded for going "above and beyond" to provide professional, friendly, and patient service, including finding special rates and ensuring a stress-free process for the customer.
- Accessibility Focus: The presence of Wheelchair accessible entrance and parking lots ensures convenience for all members of the community, setting a standard for inclusivity in local business.
To book a vehicle or inquire about specific rental policies, hours of operation, or available discounts, local customers can use the following information:
Address: 5649 Baltimore National Pike Ste 3, Catonsville, MD 21228, USA
Phone: (410) 455-0684
Mobile Phone: +1 410-455-0684
Choosing Enterprise Rent-A-Car in Catonsville is often a solid decision for Maryland residents looking for convenience, a diverse fleet, and corporate reliability with a local touch. The availability of both cars and vans under one roof simplifies the rental process for various needs—from the individual needing a temporary car to the family planning a large road trip.
Customers frequently value the potential for exceptional, personable service, as demonstrated by staff members who dedicate extra time to finding savings and clearly explaining options. For individuals who are active military, the explicit mention of Active military discounts provides a clear incentive and potential cost savings. Moreover, the business's identity as a women-owned enterprise and its strong commitment to physical accessibility through wheelchair-friendly facilities are important factors for community-minded renters in Catonsville and Baltimore County.
However, as with any service provider, customers should proceed with diligence. The mixed reviews serve as a useful reminder to be proactive: confirm all terms, particularly regarding security deposits and drop-off times/policies (especially if using a debit card or attempting an early return outside of hours). Clear communication at both pickup and drop-off is the best way to ensure that your experience mirrors the positive, stress-free interactions many customers have enjoyed, reinforcing the location's potential as a premier car rental choice in the Maryland region. Booking in advance and reviewing the rental agreement carefully will help secure the best vehicle and rate while avoiding potential misunderstandings.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5649 Baltimore National Pike Ste 3, Catonsville, MD 21228, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I had an amazing experience with Jaylen who went above and beyond to help me. From the moment I walked in, she was professional, friendly, and genuinely interested in making sure I got the best rental possible. She taken the time to understand my needs, reviewed all the options with me, and even found special rates and discounts that I wasn’t aware of saving me money I didn’t expect to keep in my pocket! It wasn’t just about renting a car it felt like I was being taken care of by someone who truly values customer service. The whole process was stress-free. I left feeling like I got more than I paid for, which rarely happens these days. Thank you Jaylen for your kindness, patience, and for looking out for me. I’ll definitely be returning to Enterprise and recommending it to others based on this experience alone!
July 15 · April BruceThe car that I rented was fine, however the service when I came to drop off my car was severely lacking. When I came into the shop, there were no workers and so we sat for about 10 minutes and waited for someone to come back in. A woman worker came in and walked by us 2 times without acknowledging us. Another customer then came in and sat down to wait for a worker to come back. When the woman came back in, she busied herself by going into the bathroom and into the staff room before then asking the other customer if he needed help, ignoring us who had been waiting for 15 mins at this point. When she did end up helping us, she rushedThrough the inspection and mumbled the amount of my return deposit and said goodbye. When I checked my bank deposit and saw I was only getting 50% back, despite bringing the fuel back full and no damage, I called and she at first told me I didn’t fill up the car, which was incorrect. She then told me that it was because I was being charged for the day, despite dropping the car off at 8:15am with their opening time of 8am. I told her that they were not open on the weekend, which is why I couldn’t drop it off on Sunday, to which she said no, that’s what you were supposed to do. After her getting smart and arguing with me, she then said that she would refund the amount of the rental for the day, but clearly that was just to get me off of the phone, because she never provided the return. Her rude attitude, ignoring us, and lying to us about providing a refund really soured our experience. I will not rent from her again and would advise others not to do so either.
July 09 · Carly VealeGreat place for a rental. Store manager Alvon was awesome. Definitely going again. Made me want to purchase my rental as my personal vehicle
April 12 · latiffany DewsI made reservations 2 weeks before and received confirmation call a couple of days before. But on the day of the reservation, they called and canceled just a few hours before pick up time. Very disappointed and unprofessional service!! Luckily, the Ellicott city location was able to accommodate us on the same day.
May 22 · Somaya KhanMy car was a blue Jeep Compass, which kept shutting off when it was on gas save. My hands were on the steering wheel, nowhere near the button, and it shut off completely. I had to put it back in park to restart the car. Then there was a low battery in the key fob, which prevented me from unlocking and locking the car. I couldn't even start the car one morning because the battery was completely dead. I came back to the enterprise, and the lady didn't ask me for a battery at first when I complained about it. She waited the next day, trying to give me another car, which cost extra, and a 6-seater, which I didn't need at all. She finally got the battery at the last minute, wasting our time
April 20 · Nora
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