Enterprise Rent-A-Car

- 3106 Aireys Rd Spur, Cambridge, MD 21613

When you need temporary transportation on Maryland’s picturesque Eastern Shore, whether for business, pleasure, or necessity, finding a reliable local agency is essential. The Enterprise Rent-A-Car branch located in Cambridge, MD, stands out as a dedicated resource for the Dorchester County community and travelers exploring the region. Offering both standard car rental and specialized van rental services, this agency is designed to keep local life and travel plans moving forward smoothly.

This particular branch operates with a distinct local identity, proudly identifying as a women-owned business. This commitment to diverse ownership is a notable factor for customers who wish to support local enterprises that reflect the diversity of the Maryland community. While providing the vast resources and reliable fleet associated with the national Enterprise brand, the Cambridge location strives to maintain a personalized, community-focused approach to customer service.

From a customer perspective, the experience at this location can be a mix of the highly positive and the occasionally challenging, as is common in locations with limited staffing. Customers have praised the excellent customer service and professional assistance, particularly highlighting the convenience of vehicle pick-up services—a tremendous benefit for those who are without a car due to mechanical issues or insurance claims. However, due to the branch’s limited staffing and operating hours (it is closed on weekends), there can be difficulties with phone communication and timely processing of deposit returns, issues prospective renters should be aware of and plan for. By understanding the operational model—a smaller branch serving a local area—users can better manage their expectations and ensure a stress-free rental experience by booking well in advance and utilizing the online systems.

Location and Accessibility

The Enterprise Rent-A-Car location is conveniently positioned at 3106 Aireys Rd Spur, Cambridge, MD 21613, USA. This address places it near the commercial and service hub of Cambridge, offering a central, yet easily accessible, spot for residents of Dorchester County and visitors arriving in the area.

The facility is situated just off major thoroughfares, allowing for quick pick-up and drop-off without navigating the congestion of downtown areas. Its location on the Eastern Shore makes it an ideal starting or ending point for travel across the Chesapeake Bay or up and down the coast. Accessibility is a key consideration at this location, demonstrated by the following specific feature:

• Wheelchair Accessible Parking Lot: The provision of dedicated, convenient parking ensures that the facility is accessible to all members of the Maryland community, upholding a commitment to ease of use for customers with mobility needs right from arrival.

Customers should note that the office hours are typically restricted to Monday through Friday from 8:30 AM to 4:00 PM and is closed on Saturdays and Sundays. These limited hours underscore the importance of making reservations and coordinating pick-up/drop-off times in advance, especially if utilizing the after-hours return service, where customers are responsible for the vehicle’s condition until the business reopens. The central phone number for inquiries and scheduling is (410) 901-2978.

Services Offered

As a branch of a major national provider and specifically designated as a Car and Van Rental Agency, the Cambridge Enterprise location offers a comprehensive range of rental services tailored for the local market:

• Diverse Car Fleet Rental: Access to the Enterprise fleet, which typically includes everything from economy and compact cars for efficient local errands to full-size sedans, SUVs, and premium vehicles for family trips or comfort.

• Van Rental Services: Specific availability of vans (such as minivans and 12- or 15-passenger vans) for group travel, business team transport, or large family outings, which is a vital service for organizations and events on the Eastern Shore.

• Vehicle Pick-up Service: A noted highlight from customer reviews is the provision of vehicle pick-up (often referred to as 'We'll Pick You Up') from homes, repair shops, or workplaces, offering immense convenience for customers whose primary vehicle is unavailable.

• Insurance Replacement Rentals: Specializing in providing replacement vehicles for customers whose cars are in the shop following an accident or damage, often coordinating billing directly with local insurance companies.

• Payment Flexibility: Accepts a wide array of payment methods, including major Credit Cards, Debit Cards (subject to specific security deposit and policy requirements), and modern NFC Mobile Payments, providing convenience at the counter.

• After-Hours Vehicle Returns: For customers returning vehicles outside of regular business hours, a secure drop-box system is available, though renters must understand they retain responsibility for the vehicle until the staff checks it in on the next business day.

Features / Highlights

This Enterprise branch distinguishes itself within the Cambridge, MD community through several notable features:

• Proudly Women-Owned: Identifying as a women-owned business, this location contributes to supplier diversity and offers customers an opportunity to support a traditionally underrepresented group in business ownership within the region.

• Active Military Discounts: A valuable and appreciated feature is the offering of discounts for active military personnel. This is a significant benefit for service members and their families in the Maryland area, recognizing their dedication and service with tangible savings on their transportation needs.

• High Customer Service Potential: Despite occasional staffing challenges mentioned in feedback, the branch is recognized for its commitment to excellent, personalized service, including vehicle delivery/pick-up, which goes above and beyond standard counter service.

• Accessibility Focus: The guaranteed provision of a Wheelchair Accessible Parking Lot ensures that the rental process is physically accessible and welcoming to all members of the community.

• Modern Payment Options: The acceptance of NFC mobile payments reflects a modern approach to business transactions, streamlining the checkout process for many customers.

Contact Information

Customers are strongly encouraged to contact the branch directly during operating hours to confirm vehicle availability, rental policies (especially concerning the use of debit cards for deposits), and to arrange for the pick-up service.

Address: 3106 Aireys Rd Spur, Cambridge, MD 21613, USA

Phone: (410) 901-2978

Mobile Phone: +1 410-901-2978

Given the feedback regarding high call volume and the mailbox potentially being full, customers are advised to use the main national reservation system or the Enterprise mobile application for initial bookings and modifications, reserving direct calls for specific, urgent needs or to coordinate vehicle pick-up.

What is Worth Choosing

Choosing the Enterprise Rent-A-Car in Cambridge, MD, is particularly worthwhile for Maryland residents and visitors who value personalized service and specific community benefits. While operating hours and phone contact can be limited—a common trait of smaller, local branches—the commitment demonstrated by the staff, as noted in positive reviews, offers a high-quality rental experience when secured successfully. The ability to request a pick-up from work or home is a massive advantage for those stranded without a vehicle, turning a stressful situation into a manageable one.

Furthermore, the agency’s identification as a women-owned business and its provision of Active Military Discounts are strong reasons to support this location, as it reflects a positive contribution to both business diversity and community appreciation. For families or groups needing space, the dual designation as a Car and Van rental agency ensures options are available for any itinerary, from small daily drivers to large passenger vans. By using online booking tools to circumvent potential phone access issues and being mindful of the weekday-only hours of operation, customers in the Cambridge area can reliably secure a vehicle and experience the professional, accommodating service this branch is known for. The focus on accessibility, including the wheelchair accessible parking lot, rounds out the offering, making it an inclusive and thoughtful local choice for all your vehicle rental needs.

Enterprise Rent-A-Car

3106 Aireys Rd Spur, Cambridge, MD 21613, USA