Helping Hands Medical Transportation

- 2191 Fifth St Ste 201, Norco, CA 92860

For residents across the expansive Inland Empire, securing compassionate and utterly reliable transportation for medical needs is a critical component of healthcare. Helping Hands Medical Transportation, based in Norco, CA, is a dedicated provider of Non-Emergency Medical Transportation (NEMT), specializing in assisting individuals with mobility challenges, including those requiring wheelchair, stretcher, or gurney services. Unlike standard taxi or rideshare companies, this is a specialized service whose core mission is the safe, comfortable, and timely transfer of patients to and from a vast range of medical appointments and facilities.

The company distinguishes itself not only by the breadth of its fleet—equipped to handle everything from standard wheelchair patients to bariatric gurney transfers—but also by its commitment to a high level of personalized care, often described by customers as 'door-to-door' service that extends into the medical facility itself. This level of dedication ensures that loved ones are never left alone or struggling to navigate the logistics of a medical visit.

Helping Hands Medical Transportation actively serves the communities of Riverside, San Bernardino, Orange, and Los Angeles counties, making it a critical resource across the greater Southern California region. As a private pay service, they focus on providing predictable, premium reliability where other transport options may fall short. Furthermore, they offer notable community support by providing Active Military Discounts, acknowledging the needs of service members and their families in the region. The central location in Norco ensures effective dispatch and coverage across these major Southern California counties.

Helping Hands Medical Transportation operates from its office in the city of Norco, strategically located to efficiently manage transport logistics across the sprawling Inland Empire and beyond. Norco's position provides convenient access to major Southern California highways, facilitating long-distance transport and swift routes to medical centers in neighboring counties.

The office address is:

2191 Fifth St Ste 201, Norco, CA 92860, USA

Operating hours for scheduling and dispatch are designed to cover the high-demand periods for medical appointments, typically running Monday through Friday from 6:00 AM to 6:00 PM, and Saturday from 8:00 AM to 4:00 PM. While Sunday is often closed for general dispatch, after-hours transportation is available upon approval for critical transfers. The best approach is always to call their toll-free number to schedule and confirm service availability.

The facility demonstrates a full commitment to serving all clients from the moment they arrive at the location:

• Wheelchair Accessible Entrance: The building provides barrier-free access, ensuring that patients, family members, and caregivers can easily enter the office space for inquiries or scheduling needs.
• Wheelchair Accessible Parking Lot: Designated, accessible parking is provided, minimizing any potential mobility challenges when visiting the business location.
• Restroom Amenities: An available Restroom on-site contributes to the comfort and convenience of clients and accompanying family members.

Helping Hands Medical Transportation is a dedicated specialist in the medical transportation field, focusing on non-emergency movements that require specialized equipment, vehicles, and personnel training. Their comprehensive service catalog addresses nearly every type of routine and specialty patient transfer need:

• Non-Emergency Medical Transportation (NEMT): The core service, providing safe rides to all non-urgent medical-related destinations.
• Specialized Patient Transfers: Includes Wheelchair Patient transport, Stretcher Transportation, and Gurney Transportation for individuals who cannot sit upright or require a prone position. They also handle Bariatric Wheelchair transport for heavier patients.
• Destination Coverage: Servicing a vast range of medical settings, including Dialysis Clinics, Doctor's Visits, Specialist Visits, Urgent Care facilities, and transport for Outpatient Surgery.
• Facility Transfers: Moving patients safely between Assisted Living, Nursing Facilities, and hospitals (discharges/admissions).
• Premium Service Features: Offering Door Service and true Door To Door assistance, where staff may take the patient into the appointment room. They also provide Patients Transfer assistance and the use of a Stair Chair for non-elevator environments.
• Logistics and Distance: Handling Airport Pickups and Drop Offs for medical travel, as well as Long Distance Transportation across the Southern California area and potentially out of state upon request.
• Training and Equipment: All drivers are professionally trained, often with certifications in First Aid and CPR. Vehicles are equipped with necessary safety features and medical oxygen tanks.
• Support Services: Offering Translation Services and Interpretation Services (often English-Spanish bilingual staff) to ensure clear communication during transport.
• Group and Personal Travel: Providing Group Transportation for facility outings and Personal Transportation for other essential non-medical destinations.
• Payment Model: Operating strictly on a Private Pay basis, requiring payment to be on file before the appointment, and currently not accepting insurance or public funding programs.

The unique highlights of this specialized transportation company are centered on compassion, professionalism, and community engagement, making them a preferred choice for those needing extra care.

• Exceptional Patient Care Model: Praised in customer reviews for a level of care that goes above and beyond, specifically for taking patients directly into the medical room and waiting—a service that offers immense peace of mind to family members.
• Specialization in High-Need Transport: Expertise in moving patients requiring Gurney Transportation and Bariatric Wheelchair services, utilizing newer model, top-of-the-line vans with robust wheelchair hoists and safety features.
• Active Military Discounts: A proud feature offering a financial benefit to active service members and veterans, a highly valued offering in the large military community of Southern California.
• Total Accessibility: The entire operation is built around accessibility, confirmed by the Wheelchair Accessible Entrance and Parking Lot at the Norco office, and vehicles fully compliant with ADA standards.
• Trained, Compassionate Drivers: Drivers are specially trained, often with certifications in CPR, defensive driving, and hospice sensitivity, ensuring professionalism and a caring attitude on every trip.
• Extensive Service Area: Providing critical NEMT services across four major counties: San Bernardino, Riverside, Orange, and Los Angeles, offering essential connectivity across Southern California's vast healthcare network.
• Flexible Family Accommodation: Allowing a family member or caregiver to ride in the transport van with the patient at no extra charge, which is a major comfort benefit cited by customers.
• Comfort Amenities: Vehicles are equipped with basic amenities like bottled water, hand towels, and pillows to ensure a safe and pleasant experience for vulnerable patients.

For scheduling a specialized transport, checking rates, or discussing a customized long-distance transfer, the company can be reached through the following contact points:

Address: 2191 Fifth St Ste 201, Norco, CA 92860, USA

Toll-Free Phone: (866) 900-0227

Mobile Phone / Dispatch: +1 866-900-0227

Choosing Helping Hands Medical Transportation is an investment in peace of mind, professionalism, and specialized capability for non-emergency medical transport in Southern California. The critical differentiator is their core focus as a Handicapped Transportation Service, which means their entire fleet, staff training, and operational procedures are optimized for the security and dignity of the patient. This is not a secondary service; it is their primary expertise.

For those requiring a wheelchair, stretcher, or gurney, the level of care described in customer reviews—where the crew, such as Andrew, Hayley, and Brandon, assists the patient into the appointment room—is an invaluable feature that dramatically reduces stress for both the patient and the accompanying family. This is true door-to-door service, not simply curb-side drop-off. Furthermore, their capacity to handle Bariatric Wheelchair and Stretcher Transportation makes them a necessary option for complex patient needs.

The transparent Private Pay model, while a cost consideration, provides users with a reliable alternative to often-strained public or insurance-based transport options, offering confirmed scheduling and a consistently high level of service. For military families in the region, the availability of an Active Military Discount is a significant, appreciated benefit. In summary, for anyone in the Inland Empire or surrounding counties needing non-emergency transport that must be professional, compassionate, reliable, and capable of handling specialized mobility devices, Helping Hands Medical Transportation is demonstrably worth choosing for the safety and comfort of your loved one.

Helping Hands Medical Transportation

2191 Fifth St Ste 201, Norco, CA 92860, USA