Hertz Car Rental - Garden Grove - Brookhurst Street Introduce
For residents and visitors in the heart of Orange County, the Hertz Car Rental location at 13162 Brookhurst St in Garden Grove, CA, stands out as a highly accessible and convenient option for all transportation needs. This local, neighborhood branch—often designated as a "HLE" or Home Link Exchange—offers a full-service experience designed to cater to daily commutes, weekend leisure trips across California, and specialized cargo needs, all without the customary congestion of major airport hubs.
As a key player in the global car rental market, Hertz brings a reputation for quality vehicles and professional service to this Garden Grove community. The fleet is carefully selected to reflect the diverse demands of the Southern California lifestyle, ensuring that local users can find everything from fuel-efficient compact cars perfect for cruising the I-5 to spacious SUVs for a family trip to Disneyland, or even dedicated cargo vans for moving or business logistics. This article is crafted to provide a factual and comprehensive overview for users located in California, detailing the location's specific services, important policies, and what makes it a choice worth considering over nearby alternatives.
Hertz Car Rental - Garden Grove - Brookhurst Street is a dedicated car rental agency situated at a convenient street location in Orange County. It operates with a focus on serving the local population of Garden Grove, Anaheim, Westminster, and the wider area, providing a more personalized and often quicker rental process than high-volume airport desks. The agency is backed by the extensive fleet and trusted policies of the Hertz corporation, ensuring reliability and quality maintenance for all rented vehicles.
A notable inclusion in the service offering at this branch is the provision of Cargo Van Rental. This specialized service is crucial for local businesses, individuals moving homes, or anyone needing to transport large items efficiently, positioning this Hertz location as more than just a source for passenger vehicles. The primary fleet typically includes:
- Economy/Compact Cars: Such as the Chevrolet Spark or Ford Focus, ideal for solo travelers or budget-conscious renters.
- Sedans: Mid-size and Full-size options like the Chevrolet Malibu or Mazda 3, offering comfort for business or pleasure.
- SUVs: A range of sizes, including models like the Nissan Rogue or Chevrolet Tahoe, essential for family travel and road trips across California's diverse terrains.
- Vans and Trucks: Including Minivans, passenger vans (up to 15-passenger), and specialized cargo vans for utility and moving projects.
The Hertz Car Rental office is located at: 13162 Brookhurst St, Garden Grove, CA 92843, USA.
This address places the agency on a major thoroughfare in Garden Grove, ensuring excellent visibility and ease of access for customers traveling from various parts of Orange County. The Brookhurst Street location is well-connected to major roads like the 22 Garden Grove Freeway and the I-5, facilitating smooth arrivals and departures.
In line with providing accessible service for all Californians, the premises offer key accessibility features:
- Wheelchair accessible entrance: Ensures that all customers can easily enter the office to conduct their rental transaction.
- Wheelchair accessible parking lot: Provides designated parking spaces close to the entrance for added convenience.
The Garden Grove Brookhurst Street Hertz location offers a comprehensive suite of car rental services tailored to meet a wide array of customer needs:
- Car Rental Agency Services: Full rental service offering vehicles from economy cars to luxury classes and specialized vans/trucks.
- Cargo Van Rental: A crucial offering for moving and commercial needs, including large cargo vans and various pickup trucks.
- Flexible Payment Options: Accepts both major Credit Cards and Debit Cards for payment.
- Onsite Services: Professional staff are available during operational hours for in-person reservations, vehicle check-outs, and returns.
- Optional Protection Products: Provides access to Hertz's full range of optional coverage, including Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW), with specific state-mandated liability limits applying in California.
- AAA Member Benefits: Hertz is a known partner with AAA, allowing eligible members to receive specific discounts, free additional drivers, and other perks, such as reduced fees on GPS rental.
Several key features make the Hertz Garden Grove branch a standout option for local users:
- Active Military Discounts: A valuable highlight is the availability of discounts specifically for active military personnel, acknowledging and supporting the armed forces community in California.
- Dual Payment Acceptance: The acceptance of both credit and debit cards is a key feature, though customers using a debit card must be aware of strict policies, which generally include a substantial security hold (up to $500 plus estimated charges) and a credit check to assess creditworthiness at the time of rental, as confirmed by general Hertz policy and customer feedback.
- Grace Period for Returns: Rentals at corporate Hertz locations typically have a grace period of 29 minutes, allowing a small buffer for late returns before extra hour or day charges apply.
- Specialty Vehicle Access: The presence of cargo van and truck rentals provides necessary utility for larger transportation tasks beyond standard passenger vehicle needs.
- Convenient Local Access: Located off the main Brookhurst Street, this neighborhood branch provides ease of access and is often located near competitors (like Enterprise), giving customers convenient comparison options.
For booking, policy inquiries, or to confirm vehicle availability, please use the direct contact information for this location:
- Address: 13162 Brookhurst St, Garden Grove, CA 92843, USA
- Phone: (714) 530-3859
- Mobile Phone: +1 714-530-3859
Choosing Hertz Car Rental - Garden Grove - Brookhurst Street is highly worthwhile for California residents seeking a reliable, full-service rental experience outside of a busy airport environment. The key factor is the high quality of the Hertz fleet combined with a desirable range of vehicle types, specifically the availability of cargo van and truck rentals for utility purposes, which is a significant advantage over competitors who may only offer passenger vehicles.
Furthermore, the company's commitment to customer service, exemplified by positive reports of staff members going "above and beyond" to ensure an efficient and friendly return process, suggests a high potential for excellent onsite support. The discounts offered to active military members are another clear highlight that adds value for a significant portion of the community.
However, potential renters must heed the vital policy details regarding payment. If you plan to use a debit card, be fully prepared for the possibility of a large security deposit (often up to $500 or more) and a credit check, which is standard policy for many major rental companies when a major credit card is not provided. While a neighboring competitor may offer a lower hold, the comprehensive fleet, quality vehicle maintenance, and corporate backing of Hertz, coupled with their specific local offerings like cargo vans, still make this location a robust and dependable choice for Orange County mobility needs. By being fully informed about the debit card requirements and utilizing the available special discounts, customers can ensure a smooth and high-value rental experience.
Hertz Car Rental - Garden Grove - Brookhurst Street Services
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Garden Grove - Brookhurst Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Garden Grove - Brookhurst Street Photos










Hertz Car Rental - Garden Grove - Brookhurst Street Location
Hertz Car Rental - Garden Grove - Brookhurst Street
13162 Brookhurst St, Garden Grove, CA 92843, USA
Hertz Car Rental - Garden Grove - Brookhurst Street Reviews
insurancepricecallcleanpick upgasworkdebit carddeskcar lease
★ 5★ 4★ 3★ 2★ 1Please be aware of rental car policies. If you do not have a credit card and you choose to use a debit card, they hold $500 into your account and RUN YOUR CREDIT for a Corolla rental. Ridiculous and rude management. Completely unhelpful Javier Bustamante worst manager ever experience. No where to be found on Expedia nor website nor after reservation was made did I receive any policy agreement that states it going to run my credit for using a debit card. I went to ENTERPRISE less than 3 minutes away from this location and received the most professional support and was there less than 10 minutes didn’t get my credit check. Got a AMAZING deal that beats Hertz pricing and there was a $200 hold rather than $500… don’t think twice go to ENTERPRISE !!! Don’t waste your time they don’t want your service and act like they have better things do then work… Javier B is poor representation of this company and his employment needs to be evaluated no one with this negative attitude and outlook should be at a front desk helping people…
October 12 · Johnny Jimenez (WHS)We had an excellent experience with hertz. We hired a car in San Francisco to drive down to LA and do stops along the way. We got a perfect brand new SUV. We had the best service from Javier at this branch when we returned the car. He was super helpful and made the return process efficient and friendly. Javier went above and beyond! Would recommend and I would definitely use hertz garden grove again!
September 25 · Ashley BSmooth and professional service by Hieu Vuong. Highly recommended for any car lease needs around Garden Grove, OC.
October 20 · Dinh Phuc PhamI was late 20 minutes by the time I picked up the car (Hertz is closed by 5:00pm). But I mentioned that Hieu Vuong was still waiting for me with a greeting smile without being upset. Then he completed the rental documents and gave me the car key. It made me feel that I’m truly a valued customer of Hertz. I’d like to mention that I’ve used to rent with several rental car companies before but I’ve never been treated like that with them. I’ll highly recommend Hertz to others in the future and I’ll always comeback to Hertz to rent a car anytime that I travel in the near future; because I believe that I’ll always get the best of service from Hertz. Thank you Mr. Vuong for your service.
April 15 · John NguyenI booked one sedan but when I reached I got a bigger car with higher price. The person took a longer time to check out. Even I received the car with empty tank but the person did not mention it on Hertz and so I had to deal with Hertz customer service for such hectic fuel charges. Please be careful when you rent from this place.
April 10 · shashi bhusan mishra
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