Avis Car Rental

- blks W of West Town Mall, 8014 Kingston Pike #2, Knoxville, TN 37919

For residents and visitors needing reliable and versatile vehicle options in the heart of Knoxville, the Avis Car Rental location near West Town Mall offers a centrally located service point. Situated conveniently on Kingston Pike, this branch functions as a dedicated car rental agency and van rental agency, catering to a range of local transportation needs—from a weekend family trip to the Great Smoky Mountains to needing a spacious van for moving or group transport across East Tennessee. As part of a globally recognized brand, this neighborhood location aims to provide a selection of vehicles backed by established corporate resources.

This Avis location, while offering the accessibility and brand recognition of a major car rental company, is primarily a local branch serving the Knoxville community. It is a handy alternative to airport locations for those who live in or are staying near the West Knoxville area. The local office fleet is designed to accommodate various needs, including standard economy cars for quick errands, mid-size sedans for comfortable road trips, and essential van rentals, which are highly valuable for local businesses, family events, or residential projects.

However, potential customers should set realistic expectations regarding the on-site operational capacity and customer service consistency. Customer feedback for this specific location highlights significant challenges with vehicle availability, particularly for reservations made in advance, and a noted lack of proactive communication to notify customers when a car is not available. Reviews also point to frustrating inconsistencies in policy advice between different Avis locations, such as conflicting information regarding split billing for rental extensions. A strong recommendation from former customers is to utilize Avis’s main customer service lines for immediate issue resolution if on-site staff are unable or unwilling to assist, as this has often resulted in a positive resolution at an alternative Knoxville location.

Another critical area for improvement noted in customer accounts is vehicle cleanliness and staff accountability. Customers have described receiving vehicles that were "very dirty—inside and out" and encountering a casual, unapologetic attitude from staff when raising concerns about the car's condition. While the brand promotes itself as a leading choice, users planning to rent from this Kingston Pike branch should take extra steps to confirm their reservation status shortly before pick-up and meticulously inspect the vehicle at the time of collection. Despite these local service shortcomings, the overarching presence of valuable features like military discounts and flexible payment options still makes Avis a choice worth considering for many in the Tennessee area.

The Avis Car Rental branch is perfectly situated in a high-traffic, highly accessible area of Knoxville, making it a convenient option for residents and visitors alike. Its neighborhood location is a key differentiator from the busy McGhee Tyson Airport facilities.

The official address is: 8014 Kingston Pike #2, Knoxville, TN 37919, USA.

It is specifically located two blocks west of the well-known West Town Mall, placing it in the midst of major shopping centers, restaurants, and other business hubs along the expansive Kingston Pike corridor. This makes it an ideal spot for those needing a vehicle near the city’s commercial heart.

Key accessibility features at this location include:

• Wheelchair Accessible Entrance: The facility ensures ease of entry for customers with mobility needs, adhering to essential accessibility standards.
• Wheelchair Accessible Parking Lot: Dedicated parking spots are available to facilitate easy access to the rental office and vehicle pick-up area.
• Prime Neighborhood Location: Being outside of the airport, it offers a more predictable and less frantic environment than a major airport rental counter, provided the vehicle is available as booked.

This Avis location specializes in two primary categories of vehicle hire, supported by standard business amenities.

• Car Rental Agency Services: Offering a wide range of standard passenger vehicles, including economy, mid-size, and full-size cars, suitable for general travel needs throughout Knoxville and East Tennessee.
• Van Rental Agency Services: Providing a selection of vans, which are crucial for larger group transportation, moving personal belongings, or any activity requiring extra cargo or passenger capacity.
• Flexible Payment Options: The agency accepts both major Credit Cards and Debit Cards for payment. It is important to note that while debit cards are accepted, corporate policies may have specific requirements for credit checks or deposits when a debit card is used to secure the rental.
• Active Military Discounts: Avis offers special, pre-negotiated rates and discounts to active military personnel and veterans, which can provide significant savings on rental costs.
• Local Pick-Up Service: As a "neighborhood" location, this branch typically offers a free pick-up service from nearby homes, hotels, or offices, although customers are advised to call the local number to confirm the policy, distance limits, and operational hours for this service.
• After-Hours Drop-off: The location generally accommodates after-hours returns using a drop box for keys and agreements, though the renter remains responsible for the vehicle until it is officially checked in during business hours.

Despite the reported inconsistencies in local operations, this Knoxville branch maintains several corporate and location-specific features that attract customers.

• Military & Veteran Savings: A prominent feature is the availability of active military discounts and special rates for veterans, often facilitated through partnerships like WeSalute, offering savings up to 35% on specific rates.
• Convenient Non-Airport Access: For Knoxville residents and local businesses, the location’s position on Kingston Pike saves the time and added expense of traveling to the McGhee Tyson Airport, offering a quick 'in-and-out' option.
• Broad Vehicle Type Availability: The dual designation as a Car Rental Agency and Van Rental Agency ensures a wider selection of vehicles, from small fuel-efficient cars to 12- and 15-passenger vans, catering to diverse group and cargo needs.
• Debit Card Acceptance: The acceptance of debit cards provides a critical option for customers who prefer not to use a credit card, or for those who do not have one readily available (though renters must be prepared for potential additional ID or documentation requirements).

To make a reservation, confirm vehicle availability, or inquire about military discount application, please use the following contact details. Due to reported issues with vehicle availability, it is highly recommended to call the location directly before taking an Uber or arranging transport to the office.

Address: blks W of West Town Mall, 8014 Kingston Pike #2, Knoxville, TN 37919, USA
Phone: (865) 560-5188

Avis Car Rental on Kingston Pike in Knoxville remains a choice for many users in the Tennessee region, particularly due to its convenient neighborhood placement and the valuable corporate benefits it extends. For customers who live in West Knoxville or need a rental for local, non-flight-related purposes, this office saves time and money over driving to the airport. The availability of specialized rentals, such as passenger and cargo vans, is a significant draw for local businesses, churches, or families coordinating a move or a large group outing.

The most compelling reason for choosing this branch often revolves around its established discounts. Active military personnel and veterans have access to excellent savings that make the overall rental cost highly competitive. Furthermore, for customers needing to use a debit card, this location provides the option, offering necessary flexibility in payment methods.

However, potential renters must be aware that the local customer service experience has been inconsistent, particularly concerning pre-booked vehicle availability and proactive communication. To ensure a smooth experience, the best strategy is to call the local number the morning of the scheduled pick-up to re-confirm the reservation and vehicle availability, especially if the reservation is critical. Should any issues arise upon arrival, the most effective course of action, as demonstrated by previous customers, is to bypass the local counter for complex issues and immediately contact the main Avis Customer Service line for swift alternative arrangements, such as securing a car at the nearby McGhee Tyson Airport location. By managing expectations and employing proactive communication, customers can still leverage the benefits of a major brand rental at a convenient Knoxville neighborhood location.

Avis Car Rental

blks W of West Town Mall, 8014 Kingston Pike #2, Knoxville, TN 37919, USA