Hertz Car Rental - Peabody - Andover Street Introduce
For residents and travelers in the Massachusetts North Shore region, securing a reliable rental vehicle is a necessary step for navigating local commutes, weekend getaways, or temporary transportation needs. Hertz Car Rental—a globally recognized brand—offers a conveniently located neighborhood branch right in Peabody, positioned to serve communities like Salem, Lynn, and Danvers. The Peabody - Andover Street location aims to provide the premium service and extensive fleet variety that Hertz is known for, right in your local area.
This local agency is a key resource for those who need a wide range of vehicle options, from fuel-efficient cars for everyday use to larger specialty vehicles for moving or business projects. As a major provider, Hertz generally maintains a high-quality fleet, often featuring modern cars with up-to-date technology. The proximity of this office on Andover Street allows local Massachusetts users to avoid the higher prices and long lines often found at major airport hubs like Logan International.
Hertz’s presence in Peabody means local users have access to a national network's resources, including benefits like the Gold Plus Rewards program for expedited service and the security of professional fleet maintenance. Furthermore, the branch is dedicated to ensuring an inclusive experience, offering essential accessibility features for all customers. However, as is common with high-demand services, confirming all reservation details and policies—such as payment methods and vehicle availability—directly with the local office is always the best practice to guarantee a smooth and stress-free rental.
Whether you require a car while yours is in the shop, a cargo van for a local move, or an SUV for a New England adventure, the Hertz Peabody location is structured to be a convenient and flexible option for your mobility needs across Massachusetts.
The Hertz Car Rental - Peabody - Andover Street branch is centrally situated for easy access by North Shore residents. Its location is a strategic choice for a neighborhood rental agency, providing quick links to major regional routes.
Address: 255 Andover St #5, Peabody, MA 01960, USA
This Andover Street location is positioned to provide excellent access to Route 1 and I-95, making pickups and returns straightforward, whether you're traveling south toward Boston or north into New Hampshire. Being a neighborhood location, the operating hours are typically optimized for local traffic and business needs, ensuring the service is available when most needed by the local community. Current hours of operation are generally 8:00 AM to 5:00 PM on weekdays, and a shorter day on Saturday from 9:00 AM to 12:00 PM, with the office typically closed on Sunday. Customers are strongly encouraged to call ahead to verify these times.
To ensure a welcoming and inclusive environment for all customers, the branch offers key accessibility features:
- Wheelchair Accessible Entrance: Facilitating easy and unobstructed entry and exit from the office.
- Wheelchair Accessible Parking Lot: Designated, properly spaced parking spots are available near the entrance for convenient access.
Phone: (978) 536-5168
Mobile Phone: +1 978-536-5168
As a full-service car rental agency, Hertz on Andover Street offers an expansive range of vehicles and professional services to meet diverse travel requirements.
- Comprehensive Fleet Variety: Access to the entire Hertz fleet categories, which typically include:
- Economy, Compact, and Mid-size Sedans (e.g., Chevrolet Malibu, Nissan Versa) for efficient daily driving.
- Standard and Full-size SUVs (e.g., Nissan Rogue, Jeep Grand Cherokee) ideal for New England travel, offering comfort and all-weather capability.
- Specialty Vehicles such as Luxury Cars, Convertibles, and Electric Vehicles (EVs).
- Passenger Vans (6, 7, 8, 9, 12, and 15-passenger options) for large group transportation.
- Cargo Van Rental: A vital specialty service for moving, transporting goods, or tackling home projects.
- Flexible Payment Options: The branch accepts both major Credit Cards and Debit Cards for payment and security deposits, though customers using debit cards should always verify the specific policies for authorization holds and credit checks, as requirements can be strict.
- Onsite Services: Providing a dedicated counter and staff at the 255 Andover St location for immediate assistance with vehicle inspection, contract finalization, and return processing.
- Protection Options: Availability of optional protection products like Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Accident Insurance (PAI) for added coverage.
- Hertz Gold Plus Rewards: Enrollment in the loyalty program offers benefits such as expedited counter service, vehicle selection options, and earning points for future free rentals or upgrades.
- Additional Equipment: Availability of add-ons like GPS navigation systems (Hertz NeverLost®) and child safety seats (available for an additional daily fee).
The Peabody - Andover Street Hertz branch offers specific features that make it a compelling choice for local customers:
- Active Military Discounts: A significant highlight is the availability of special discounts tailored for active military personnel, demonstrating appreciation and providing tangible savings for those who serve. Renters should present their eligible identification to claim this benefit.
- Accessibility Commitment: The provision of both a Wheelchair Accessible Entrance and a Wheelchair Accessible Parking Lot ensures that the service is available and convenient for all members of the Massachusetts community.
- Specialty Cargo Vehicles: The availability of Cargo Van Rentals is a key feature for customers requiring utility vehicles for business logistics, moving, or larger projects, a service not offered at all locations.
- Debit Card Acceptance: While subject to strict financial checks and authorization holds, the acceptance of Debit Cards offers an essential payment flexibility that many customers rely on.
- Local, Non-Airport Location: Being a 'HLE' (Hertz Local Edition) or neighborhood location, it provides a much calmer and faster rental experience than busy airport counters.
- Long Operating Hours on Weekdays: The Monday-Friday hours (8:00 AM to 5:00 PM) are ideal for business professionals and local customers managing a vehicle replacement during work hours.
For all inquiries, including confirming reservations, vehicle availability, or questions about specific policies, customers are advised to contact the local branch directly:
Address: 255 Andover St #5, Peabody, MA 01960, USA
Phone: (978) 536-5168
Mobile Phone: +1 978-536-5168
Hertz Car Rental on Andover Street in Peabody offers a powerful combination of national brand reliability and essential local convenience for Massachusetts residents. The primary advantages lie in the diversity of the fleet—especially the availability of Cargo Vans—and the inclusive features like military discounts and full accessibility. The acceptance of both credit and debit cards also broadens accessibility for a wide range of local customers.
However, potential renters should proceed with a focus on meticulous planning. The provided reviews suggest that unexpected issues, such as unannounced vehicle shortages or stringent adherence to policy on payment names, can occasionally lead to frustrating experiences. To ensure a seamless transaction, customers are strongly advised to take the following steps when booking at this location:
- Verify Vehicle Availability: Always call the local branch the day before pickup to confirm that your specific vehicle class is ready and available for your reserved time.
- Confirm Policy Requirements: If using a debit card, or if the name on the payment method differs from the renter's license, call ahead to understand and comply with the exact documentation and credit check requirements, which can be non-negotiable at the counter.
- Recheck Operating Hours: Given the limited Saturday hours and Sunday closure, ensure your pickup and drop-off times fall well within the posted hours to avoid delays or being stranded.
By proactively managing these logistical details, Massachusetts customers can take full advantage of Hertz’s excellent fleet variety, special discounts, and convenient neighborhood location, making it a valuable option for reliable North Shore transportation.
Hertz Car Rental - Peabody - Andover Street Services
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Peabody - Andover Street Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
Hertz Car Rental - Peabody - Andover Street Photos










Hertz Car Rental - Peabody - Andover Street Location
Hertz Car Rental - Peabody - Andover Street
255 Andover St #5, Peabody, MA 01960, USA
Hertz Car Rental - Peabody - Andover Street Reviews
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★ 5★ 4★ 3★ 2★ 1Brought my wife to get her rental car that was scheduled here. Upon arrival, no employees were present. Doors wide open, lights on, during business hours. We waited 15 minutes, called countless times. Ended up going to enterprise. Wife got a call back and the employee said “we have no cars” and hung up. Id rent a horse and buggy before going back.
September 25 · Alec McInnisAbsolutely awful experience. My son’s mother’s car is in the shop and she obviously needs a car to be able to live. Made a reservation for 12pm for a car. When we got there, there were about 10 people waiting and one person working. After waiting over an hour, we are told the credit card has to match the license of the reservation and there was nothing he could do. I asked if he could just change the reservation to my name and he said it was not possible. Now she is left stranded with no options. Definitely will not be returning. Even the employee said that the company purposely leaves information off the web site just to get people in there.
July 26 · Josh PetersReceived a call from Hertz for a 12 noon pickup for today to get a rental car. I was given a reservation # and was asked to give them a call at 11 am, "as a reminder". I tried calling at least 6 times and each time let the phone ring 18-20 times before I hung up to redial again. At this point it is after 1 pm and of course no pickup, no call, no text...nothing!!!! I called my insurance agent who also tried calling them and of course couldn't get through either. This is definitely NOT good customer service and not good for their business. They don't even deserve the 1 star they received from me but it was the only way it would allow me to write a review. 👎
September 11 · Doreen PanosWent for scheduled 10am pickup and no one was there - doors were locked. They are supposed to open at 9am. Several ppl waiting and making calls to get help - no answer at that store or any nearby location. Waited 20 minutes on hold for customer service at the 800# and no answer. Waited 30 minutes before leaving. Finally reached customer service a little while later and the person was clueless. I asked about some kind of recourse for the inconvenience and was told to send an email to customer service. Changed my reservation to Monday - because they're closed Sunday - and just have to hope someone is there when I show up to get my car.
June 21 · Sheila CheverieDo not use this place. The guy lied to me about the toll pass usage. When I made online reservation for 16 days I did not add the 14.99 a day toll pass usage. When I went to check out the car he asked me if I wanted to use it , I said no but he said if you don’t use it then You get it returned. I went to turn in the car and this other guy said no that’s not how it works and we can’t return you the charge because you didn’t use it. They definitely try to up sell things and lie. I specifically asked him multiple times are you sure and he said yes that’s how it works. He even said they only charge you the days you use it . Stay away from this place. The car wasn’t even clean when I picked it up. Horrible service at check in and returning car. The guy when turning in wasn’t any nicer and just said call hertz and file a complaint knowing they don’t do nothing. 1 1/2 hours on phone to tell me yup they can’t do nothing 😡😡not surprised . Scam place!! Never again will I use Hertz and I’m a gold member . I visit here from Japan to visit inlaw . DO NOT USE THIS PLACE!!
July 14 · Kirby Secret8gnt
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