Hertz Car Rental - Penn Yan - Penn Yan Regional Airport (PEO)

- 2262 Airport Dr, Penn Yan, NY 14527

For New Yorkers, especially those traveling to or around the picturesque Finger Lakes region, securing reliable ground transportation is essential for exploring the area's famous wineries, scenic lakeshores, and charming towns like Penn Yan. Hertz Car Rental—Penn Yan—Penn Yan Regional Airport (PEO) provides an on-site solution for arriving travelers, offering the convenience of picking up your vehicle immediately upon landing at this regional gateway to Yates County and Keuka Lake.

As a branch of a globally recognized brand, this Hertz location aims to offer a broad selection of vehicles, from compact cars ideal for solo travelers or couples to larger vehicles necessary for a family trip through the New York countryside. Their presence directly at the airport simplifies the logistics of travel, removing the need for additional shuttle services or transportation to an off-site rental facility.

However, potential customers in the New York region must approach booking with a high degree of caution and diligence. Recent customer feedback suggests significant communication, billing, and logistical challenges at this location. Specifically, multiple reviewers have reported being quoted one price during the reservation process (often through third-party platforms like Expedia) and then being charged a substantially higher, "ridiculous amount" upon arrival or afterward, with key details about the increased cost not being clearly explained. Furthermore, customer service for resolving these billing discrepancies has been described as "impossible to reach" or relying on automated systems that provide no resolution, leading to "absolutely horrible" experiences.

Therefore, while the convenience of an airport location is appealing, local users in New York are strongly advised to perform thorough research, meticulously document all booking details, and inquire about every potential fee before finalizing a reservation.

Location and Accessibility

The Hertz Car Rental branch is situated directly at the Penn Yan Regional Airport (PEO), offering maximum convenience for travelers flying into the Finger Lakes area.

The agency's address is:

2262 Airport Dr, Penn Yan, NY 14527, USA

This location is situated just northeast of the town of Penn Yan, placing it at the northern tip of Keuka Lake, a prime area for tourism in the Finger Lakes. Its strategic position makes it an ideal starting point for a self-guided tour of the local vineyards, historical sites, and recreational areas.

The location offers the following accessibility features, making it a viable option for travelers with specific needs:

• Wheelchair accessible entrance, ensuring easy entry into the rental office.
• Wheelchair accessible parking lot, providing convenient and designated parking spaces.

Operational hours for the Penn Yan Regional Airport location typically follow a structure conducive to regional air traffic, though hours can vary by season and day. Customers should always confirm the current hours, particularly for weekend and early/late returns. Based on available public data, operating hours are often restricted, which is common for smaller regional airport rental counters.

Services Offered

As a branch of a major international car rental company operating at an airport, this location provides a full suite of core rental services, with the primary focus on convenient vehicle pick-up and drop-off.

Key services available to customers include:

• Onsite Services: Customers can complete their rental agreement, pick up their keys, and receive their vehicle directly at the airport facility, eliminating the need for shuttles.
• Diverse Vehicle Fleet: Typical car classes available at this and similar Hertz locations include Economy, Compact, Midsize, Full-size Sedans, and SUVs, catering to a range of capacity and budget needs for touring the Finger Lakes.
• In-State Liability Coverage: For rentals picking up in New York State, Hertz provides primary liability protection up to the minimum limits required by New York state law, which is an important consideration for local New York renters.
• Optional Protection Products: Customers are offered additional coverage options, such as Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW), though these must be carefully reviewed to avoid unexpected charges.
• Credit Card Payments: The agency accepts major Credit Cards for rental charges and security deposits, offering standard payment convenience.
• Expedia and Third-Party Booking: Reservations can be made through major online travel agencies, which often allows travelers to package deals, though customers must be aware of the reported discrepancies between third-party quotes and final on-site charges.

Features / Highlights

The most notable features of the Penn Yan Hertz location center around its physical presence and brand recognition, despite the reported service issues.

The highlights of choosing this location include:

• Direct Airport Access (PEO): The ultimate convenience of an "on-site" rental car service, allowing travelers to transition quickly from their flight to their vehicle for immediate travel across the Finger Lakes.
• Brand Recognition: Renting from a globally known brand like Hertz may offer a perceived sense of reliability in terms of vehicle maintenance and standard policies.
• Physical Accessibility: The provision of both wheelchair accessible entrance and parking lot demonstrates a commitment to serving all members of the New York community and incoming travelers.
• Variety of Vehicle Types: Access to a diverse fleet, ensuring that whether a renter needs a fuel-efficient compact car or a more spacious SUV for the diverse terrain of the region, an option is theoretically available.
• Contact Availability: Direct phone contact via the local number, (315) 536-4471, is provided, which is crucial for local travelers needing immediate assistance at the small airport.

Contact Information

For all reservation confirmations, inquiries about vehicle availability, and critically, detailed final pricing, customers are strongly encouraged to contact the Penn Yan location directly.

Address: 2262 Airport Dr, Penn Yan, NY 14527, USA

Phone: (315) 536-4471

Mobile Phone: +1 315-536-4471

Given the reports of difficulties reaching corporate customer service or billing departments after a problem has occurred, relying on the local contact number for upfront clarification is the most prudent course of action for New York travelers.

What is Worth Choosing Hertz Car Rental - Penn Yan (PEO)

The primary reason a New York customer should choose the Hertz Penn Yan Regional Airport (PEO) location is for its unparalleled convenience as an on-site airport rental agency in the heart of the Finger Lakes. For travelers whose itineraries depend on immediate, seamless transfer from air travel to road travel, this location fulfills that critical need.

However, the benefits of convenience must be carefully weighed against the serious and recurring issues highlighted in customer feedback, which focus on inconsistent pricing, undisclosed charges, and extremely poor post-rental customer service/billing resolution. Renters who choose this location must be prepared to conduct rigorous due diligence to protect themselves from unexpected costs. This includes:

• Confirming the final price, including all taxes and fees, directly with the local branch via phone call immediately prior to pickup.
• Requesting a detailed, itemized breakdown of the estimated final bill and getting it in writing, even if a third-party was used for booking.
• Thoroughly inspecting and photographing the vehicle (inside and out) and the odometer/fuel gauge at both pickup and drop-off to preemptively dispute any damage or unexpected charges.

If you are a traveler with an urgent need for an airport-based rental in the Penn Yan area and are meticulous about documenting all aspects of your transaction, the convenience of the Hertz PEO location can be utilized. However, for those who prioritize transparent pricing and accessible customer support for conflict resolution, investigating alternative options in the surrounding Finger Lakes region or securing explicit, iron-clad documentation from this location is strongly recommended to ensure a smooth trip through Upstate New York.

Hertz Car Rental - Penn Yan - Penn Yan Regional Airport (PEO)

2262 Airport Dr, Penn Yan, NY 14527, USA