Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL) Introduce
Planning your next trip into or out of the greater Philadelphia area? As residents and frequent travelers across Pennsylvania, we understand that seamless, reliable transportation is a top priority once you land. Hertz Car Rental at Philadelphia International Airport (PHL) offers a professional, customer-focused experience, positioning itself as an excellent choice for starting your journey, whether you're heading into Center City, exploring the suburbs, or embarking on a long-distance drive across the state.
This car rental agency specializes in providing a wide array of vehicles and streamlined rental processes right where you need them most—at the main hub for air travel in the region. Their commitment to customer service and efficiency, particularly through programs like Hertz Gold Plus Rewards, helps ensure you can get on the road quickly and comfortably.
The Hertz Car Rental facility is strategically located at the Philadelphia International Airport, making it incredibly convenient for all arriving passengers. Situated at the airport's central hub for ground transportation, the location ensures minimal hassle after you land.
The exact address is:
1 Arrivals Rd, Philadelphia, PA 19153, USA
For travelers arriving at PHL, Hertz provides frequent, free shuttle services that transport customers directly between all baggage claims and the consolidated rental car facility. The shuttles typically pick up passengers from Zone 2 on Arrivals Road. This dedicated service saves valuable time and eliminates the need for navigating complex on-airport transport systems or distant off-airport sites. The location is open seven days a week, typically operating during extensive hours, from early morning until past midnight (6:00 AM - 1:00 AM), accommodating a majority of flight arrivals and departures at PHL.
Hertz also demonstrates a commitment to serving all customers in the Pennsylvania community by offering notable accessibility features, including a wheelchair-accessible entrance and a wheelchair-accessible parking lot at the facility.
Hertz Car Rental at the Philadelphia International Airport provides a comprehensive suite of services designed to meet the diverse needs of local residents and visitors alike.
- Car rental agency services with a diverse fleet spanning multiple classes.
- Onsite services to facilitate quick check-in, vehicle pick-up, and drop-off.
- Express check-in and counter-skip options for members of the Hertz Gold Plus Rewards program.
- Vehicle selection from the dedicated 'Gold' lot for eligible members, allowing choice within the booked class.
- Acceptance of major payment methods, including credit cards, debit cards, and NFC mobile payments for convenience.
- Variety of rental car types, often including popular classes such as Small SUVs (e.g., Nissan Rogue), Medium Luxury SUVs (e.g., Cadillac XT5), and Standard SUVs (e.g., Chevrolet Equinox), as well as economy, full-size, and luxury models.
- Options for additional coverage, such as Liability Insurance Supplement (LIS) and Loss Damage Waiver (LDW).
- Availability of add-ons, which may include GPS navigation systems and child safety seats for an additional daily fee (often capped per rental).
Beyond the standard rental process, Hertz at PHL distinguishes itself with several key features and customer-focused programs that enhance the overall rental experience.
- Hertz Gold Plus Rewards Program: This loyalty program is a major highlight, allowing members to skip the counter entirely, proceed directly to their assigned vehicle, and often choose a car from the designated Gold or Ultimate Choice rows. Customers frequently report this process is very fast, moving from arrival to driving off in as little as 15 minutes.
- Ultimate Choice Car Selection: For Gold Plus Rewards members, particularly those in the higher tiers like Five Star or President's Circle, the ability to choose their exact vehicle from a selection of cars within their reserved class or a guaranteed upgrade class is a significant benefit, as noted by numerous satisfied customers.
- Dedicated Customer Service: Review highlights often mention specific employees who provide professional, friendly, and above-and-beyond customer support, making the process easy, fast, and enjoyable—a crucial factor for travel-weary flyers.
- Active Military Discounts: Hertz proudly offers special discounts for active military personnel, demonstrating a commitment to supporting members of the U.S. Armed Forces.
- On-site Parking: Convenient on-site parking is available for customers, adding to the ease of the drop-off process.
- Clean and Comfortable Fleet: The local fleet is generally well-maintained, with customers often commenting on the cleanliness and comfort of the vehicles.
For reservations, inquiries, or assistance related to your car rental in Philadelphia, you can contact the Hertz Car Rental - Philadelphia International Airport (PHL) location directly using the information below.
Address: 1 Arrivals Rd, Philadelphia, PA 19153, USA
Phone: (215) 492-7200
Mobile Phone: +1 215-492-7200
As a key car rental agency operating within a major Pennsylvania airport, the staff are trained professionals prepared to assist with your rental needs, from initial booking questions to final vehicle return.
For anyone in the Pennsylvania region looking for a rental car solution upon arrival at Philadelphia International Airport, choosing Hertz offers a blend of convenience, quality, and member benefits that truly stand out.
The primary reason for selecting this location is its sheer convenience. Landing at PHL and knowing your rental car is just a short, free shuttle ride away, located directly on Arrivals Road, provides immediate peace of mind. The ability to complete the entire rental transaction and be on the Pennsylvania roads in a matter of minutes, especially for those enrolled in the Hertz Gold Plus Rewards program, is an unbeatable advantage over agencies with less streamlined processes. This is perfect for the business traveler needing to get to a meeting in downtown Philadelphia quickly or for the family eager to start their vacation without delay.
Furthermore, the quality of the service, as frequently highlighted in customer testimonials, speaks volumes. Knowing there are dedicated, helpful employees like Tonia who go the extra mile to ensure your experience is smooth and enjoyable adds significant value. In a world where travel can often be stressful, a friendly and professional service experience makes all the difference.
The diverse and clean fleet ensures that whether you need an economical car for city driving, a spacious SUV for a weekend getaway to the Poconos, or a premium vehicle for a special occasion, Hertz has a suitable option. Popular choices often include SUVs like the Nissan Rogue and Chevrolet Equinox, which are ideal for Pennsylvania's variable climate and road conditions.
Finally, the additional perks, such as discounts for active military members and accessible facilities, demonstrate a broader commitment to customer care and community values. When you choose Hertz at PHL, you are not just renting a car; you are selecting a highly efficient and service-oriented part of your Pennsylvania travel plan. It's a reliable first step that promises comfort and speed from the moment your plane touches down.
Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL) Photos










Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL) Location
Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL)
1 Arrivals Rd, Philadelphia, PA 19153, USA
Hertz Car Rental - Philadelphia - Philadelphia International Airport (PHL) Reviews
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★ 5★ 4★ 3★ 2★ 1Hertz is a fantastic rental car company. One reason is how they put all the members on the TV monitor when you first arrive. Having members names on the TV monitor is helpful because it tells you where to go. For example since I am a good member. By my name it showed gold. I got to go to the gold row and select my own car.Another benefit was I got to skip the counter. You scan your license ahead of time and you can skip the counter if you are a member. Highly recommend hertz golds rewards program. The car selection was great. In Philadelphia I had 2 rows I got to pick from. Really enjoyed the 2025 Silver Nissan I selected.
October 11 · Zachary BrownI had such a great experience renting from Hertz! The car was super clean, comfortable, and everything went smoothly. But the real star of my visit was Tonia — she was absolutely AMAZING! Friendly, professional, and went out of her way to make sure I had everything I needed.It’s rare to meet someone who genuinely cares about their customers the way she does. She made the whole process easy, fast, and even enjoyable. You can tell she loves what she does!Huge shoutout to Tonia for the best customer service ever — thank you for making my day! 🙌
October 16 · Paola Andrea MuñozI was told to go to a specific spot for a vehicle. I loaded my luggage in the vehicle, and went to leave the lot and happy with the car. When I got to the kiosk to leave, I was told the vehicle was assigned to someone else so I had to return the car to the spot I got it from and go back inside the building for a new car. I should’ve been halfway home by the time I was getting the new rental. The vehicle that was available already had damages prior to picking it up. I let the customer service agent know when I left the lot with the car. The tire didn’t affect the driving of the car, but I was not able to return the vehicle as I already had plans for the entire day and the local branch was closed for the weekend and I was leaving Friday. I still got a claims email despite reporting the damage. I’m assuming the email is standard across the board for damages they find on the car. I understand that we are all human, but the damages weren’t recorded when I told them about the damage and still received the email. So far, the experience with dealing with the damages is subpar. I was offered a $50 credit for the inconvenience of having damages on the car, but I’m not paying for damages that were already on the car when it was picked up.
June 24 · Morgan LutzThis location was a great place to rent a vehicle from. The online experience is easy and explained the pickup process well. Drop-off could not be any easier. Car was freshly washed with low miles and most importantly did not smell of weed.
July 30 · Adam WebberRefrain from renting a car upon from Hertz if your flight is scheduled for a nighttime arrival. My flight arrived at 1:30 AM at PHL, and my reservation was confirmed and checked in beforehand, including all pertinent flight information, including the time of arrival. However, when I was waiting for the Hertz shuttle at the Zone 2 signs for rental car shuttles at Terminal E, it was nowhere to be found. Only the Enterprise, Alamo, General, and Avis shuttles were operating as they should. Eventually, i managed to walk to the Hertz rental car lot. Upon entering the Hertz area, I encountered a Hertz employee who informed me that the rental office was closed and that I should hurry to collect my car to avoid being stuck inside. Essentially, this company had promised me the rental but failed to deliver on the promised services, and if I hadn’t gotten lucky, I would have been stranded. Therefore, if you are concerned about your chances of success, it is advisable to avoid renting Hertz. This is not the first time Hertz did me bad, unfortunately, there was another similar incident in RDU.
August 26 · Hammam Alshagra
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