Avis Car Rental Introduce
For residents of Pennsylvania, particularly those in the Philadelphia metropolitan area and the surrounding counties, Avis Car Rental at the Philadelphia International Airport (PHL) is a premier resource for reliable and efficient vehicle hire. Located directly within the airport’s rental car facility, this agency is perfectly positioned to serve both incoming travelers and local users in need of a rental car for business, leisure, or emergency replacement.
The Avis location at PHL operates as a full-service Car Rental Agency and Van Rental Agency, providing an extensive fleet that ranges from fuel-efficient economy cars perfect for navigating Center City, to spacious SUVs for family trips to the Poconos, and large passenger vans for group excursions. Recognizing the 24/7 nature of airport travel, the facility ensures that services are available at all hours, offering convenience no matter your flight schedule.
Customer testimonials consistently underscore the exceptional service provided by the local team. Patrons frequently highlight specific staff members, such as Michael and Crystal, who are praised for being "professional and friendly," and for going "above and beyond" to ensure a "smooth and stress-free" rental process. The vehicles themselves are routinely described as "clean, comfortable, and exactly as promised." This combination of high-quality fleet maintenance and dedicated, personalized customer care makes the Avis PHL branch a highly recommended choice for your next rental in the Pennsylvania region.
Whether you are a busy professional utilizing the Avis Preferred service to quickly bypass the counter, a family needing a large minivan for a vacation, or a member of the military looking to take advantage of special rates, the Avis PHL location is focused on delivering a hassle-free experience from the moment you step off the courtesy shuttle until your final drop-off.
The Avis Car Rental facility is strategically located at Philadelphia International Airport (PHL), offering maximum convenience for anyone flying into or out of the region. The address places it right at the heart of the airport’s ground transportation hub, making it simple for travelers and locals alike to access their vehicle.
Address: 1 Arrivals Rd, Philadelphia, PA 19153, USA
For customers arriving at the airport, the location is accessible via a dedicated, free courtesy shuttle service that runs from the baggage claim area directly to the rental car facility. The car rental facility is a short, approximately four-minute ride on airport grounds, minimizing travel time after a flight. The location operates with onsite services, meaning the counter and the vehicle lot are conveniently co-located, typically on the airport premises.
The branch is committed to ensuring accessibility for all Pennsylvania travelers:
- Wheelchair Accessible Entrance: The facility is equipped with an accessible entrance, allowing for smooth access to the rental counter and customer service areas.
- Wheelchair Accessible Parking Lot: Designated accessible parking spaces are provided near the facility for individuals utilizing wheelchairs or other mobility aids, ensuring comfort and ease of access during pickup and drop-off.
Furthermore, the Avis PHL location boasts hours of operation that cater to all flight schedules. The facility is open 24 hours a day, seven days a week, ensuring that whether your flight arrives late at night or departs early in the morning, the services you need are readily available. After-hours returns are also managed through a key drop box in the return area, maintaining a secure and convenient process for early or late drop-offs.
Avis Car Rental at PHL is a comprehensive provider of personal and commercial mobility solutions, offering a variety of services tailored to the needs of the greater Pennsylvania area:
- Diverse Vehicle Fleet: Customers can select from a wide range of vehicles to match their exact travel needs, including:
- Fuel-efficient Economy and Compact cars.
- Intermediate, Standard, and Full-Size Sedans for maximum comfort.
- SUVs (Standard, Intermediate, Premium) and Crossovers for all terrains and group sizes.
- Specialty vehicles like Luxury cars and Convertibles.
- Minivans (e.g., Chrysler Pacifica) and large Passenger Vans (e.g., 12- and 15-passenger Ford Transit or Chevrolet Express models) for group or team travel.
- Avis Preferred Loyalty Program: A complimentary membership offering expedited service, allowing members to skip the counter and go directly to their pre-assigned vehicle at most locations, a major time-saver for busy travelers.
- Active Military Discounts: Special savings of up to 35% off PAY NOW rates are available for active-duty military, veterans, National Guard & Reservists, and their families, often in partnership with programs like WeSalute+.
- Flexible Payment Options: The location accepts a variety of modern and traditional payment methods for deposits and final charges:
- Major Credit Cards
- Debit Cards (subject to specific rental and hold policies)
- NFC Mobile Payments (for quick and secure contactless transactions)
- On-Site Services: The presence of a consolidated counter and vehicle lot ensures a streamlined process, minimizing the transit time between completing paperwork and driving away in the rental.
- One-Way and Long-Term Rentals: Options for travelers needing to drop off the vehicle at a different location (One-Way) or requiring cost-effective monthly rates for extended stays (Long-Term).
- Add-On Services: Customers can easily reserve optional equipment, such as GPS navigation units for exploring unfamiliar Pennsylvania routes or child safety seats for families traveling with young children.
For Philadelphia-area users, the Avis Car Rental at PHL is highlighted by several key features that ensure a superior rental experience:
- Exceptional Customer Care: The dedication of the staff, as noted in numerous customer reviews, to professional, friendly, and efficient service—including clear explanations of policies—is a major strength of this particular location. Individuals like Crystal and Michael represent the highly-praised level of personalized care.
- True 24/7 Availability: Operating round-the-clock allows for maximum flexibility, accommodating any flight delay or unconventional travel time without requiring customers to wait for business hours.
- Expedited Pick-up Process: The Avis Preferred program dramatically cuts down on wait times at the airport, allowing members, especially frequent business travelers from Pennsylvania, to move quickly from plane to vehicle.
- Financial Appreciation for Military: The provision of a substantial discount for military personnel and veterans is a tangible benefit and a sign of the company's commitment to those who have served.
- Advanced Payment Technology: The acceptance of NFC mobile payments reflects a commitment to modern, quick, and secure digital transactions, a feature highly valued by today's tech-savvy consumer.
- Broad Range of Van Options: Beyond standard cars, the availability of 7-passenger minivans up to 15-passenger vans caters directly to the local demand for large-group transport, whether for a university event or a family reunion.
To make a reservation, inquire about a current rental, or coordinate shuttle and pick-up services, please use the following contact details for the Avis Car Rental branch at Philadelphia International Airport:
Address: 1 Arrivals Rd, Philadelphia, PA 19153, USA
Phone: (215) 492-0900
Mobile Phone: +1 215-492-0900
For those in the Pennsylvania area, choosing Avis Car Rental at PHL is particularly worthwhile for travelers who value speed, efficiency, and a consistently high level of customer service. The convenience of 24/7 operation is essential when dealing with unpredictable travel schedules at a major hub like Philadelphia International Airport. Membership in the Avis Preferred program transforms the often-tedious airport rental counter experience into a simple, walk-straight-to-your-car process—a massive benefit for both frequent business travelers and tired families.
Furthermore, the dedicated team is a clear point of differentiation. Reviews show that the staff members, noted for their efficiency and friendliness, make the process stress-free and pleasant, which is invaluable when beginning or ending a long trip. The practical features, such as the active military discount, acceptance of quick NFC mobile payments, and full accessibility for those with mobility challenges, round out a service offering that is not only professional but also thoughtful and inclusive. When renting in Philadelphia, this Avis location provides the assurance of a clean, reliable vehicle backed by a truly customer-focused team.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
1 Arrivals Rd, Philadelphia, PA 19153, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1I rented a car from Avis at Philadelphia Airport (PHL) and the experience was excellent from start to finish. The vehicle was clean, comfortable, and exactly as promised. The staff was professional and friendly — especially Michael , who went above and beyond to make the process smooth and stress-free. He explained everything clearly, answered all my questions, and made me feel well taken care of. Returning the car was quick and hassle-free. Avis provided great service and Maik delivered outstanding customer care. Highly recommended!
October 01 · Chagai BaderI had an amazing experience renting from Avis at the Philadelphia International Airport. From start to finish, everything went smoothly—but the real highlight was Crystal. She was absolutely awesome! Friendly, efficient, and genuinely helpful, Crystal made the whole process easy and stress-free.The car was clean, comfortable, and exactly what I needed. The customer service from Crystal and the rest of the team made a huge difference—quick check-in, clear communication, and zero hassle.Highly recommend this Avis location, especially if you’re lucky enough to be helped by Crystal. 10/10 experience!
July 18 · H.AAlways, always, always... take pictures of your rental car before you leave it with Avis.All exterior panels AND, most importantly, a picture of the fuel gauge.About half the time, when I get my email receipt, they have snuck a fuel charge on there.This time, it was just over $10. 😠Then, you have to call, wait for a live person, explain that you filled the tank AND have a picture of the gauge, and then they start the refund process.Such a pain in the butt and something I'm sure makes them millions over the years.Also, the car was dirty when I picked it up. The spare tire was sitting on the carpet in the cargo area, and the tools were out. We were on a time schedule, so I just left, later to put it away in the proper storage area. Waiting to see if they put me on the payroll...Anyway, check everything and I hope your experience is much better than mine...enjoy!
July 23 · Glen Mizelle⭐️⭐️⭐️⭐️⭐️Avis Philadelphia — Above and Beyond! Brenda and Sharon were very helpful! They converted me!!I showed up frustrated after a major issue with another rental company left me stranded — but the incredible staff at Avis in Philadelphia turned everything around. Without hesitation, they stepped up and fixed the situation themselves — even though it wasn’t their problem to begin with. That kind of integrity and customer care is rare.They were professional, fast, kind, and genuinely focused on helping me — not because they had to, but because it’s just who they are. What started as a terrible day became a reminder that good people still exist.I’m officially an Avis man now. No looking back. Huge thanks and much gratitude to the amazing team in Philly — you saved my trip, and you’ve earned a customer for life. 💯🚗— Matthew Curtis
July 11 · Matt CurtisAvis at the Philadelphia Airport rented me an unsafe and the dirtiest vehicle I have ever rented.1) I originally noted vehicle was exceptionally dirty, both on the exterior and interior. The interior buttons are the dirtiest I've ever seen in any car with an entire caked on layer of filth.2) Interior smelled as if it had been previously smoked in (both cigarette and marijuana) and then a strong cleaner used to cover scent, making the overall smell intolerable. I had the windows open the entire 284 miles I used the vehicle for.3) I noticed that three of the tires were showing 51psi inflation on the TPMS display. This is dangerously over-inflated from KIA's recommendation of 35psi. 51psi is also the tire's max pressure. That said the tires were likely over 51psi because the TPMS screen wouldn't show any number greater than 51psi, accounting for the 2psi cold-hot difference I observed on the 4th tire (correctly inflated at 35psi cold). Dangerously over-inflated tires are at risk of blow outs.4) The passenger windshield wiper was completely worn away. A hanging strand of rubber remained. I was unable to keep half the windshield clean. Basic safety functionality, like wipers, and tire inflation pressures, should be part of Avis' preparation procedures for each rental. There is tremendously liability on Avis for renting a vehicle in such unsafe operating condition.5) The Avis shuttle bus at the Philadelphia airport was just as dirty as this vehicle they rented me.Avis clean up your act! Don't put customer lives at risk with your rental cars.
May 28 · K. R.
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