Hertz Car Rental - Phoenix - West Camelback Road Introduce
Arizona’s expansive geography—from the vibrant urban sprawl of Phoenix to the iconic natural landmarks across the state—makes reliable and flexible transportation an absolute necessity for both residents and visitors. When planning a move, a group outing, a family vacation up to Flagstaff, or simply needing a temporary replacement vehicle, having a trustworthy car rental agency in your neighborhood can save time, money, and stress. Hertz Car Rental at the West Camelback Road location is a prime example of a non-airport branch designed to serve the specific, everyday mobility needs of the greater Phoenix community.
Operating as an essential car rental agency, the West Camelback Road branch combines the confidence and fleet selection of a major international brand with the convenience of a local, accessible drop-in spot. This location focuses on providing on-site services, a diverse vehicle fleet that includes specialized options like cargo vans, and practical features aimed at making the rental process smooth and efficient for all users. Customers frequently praise the speed of the pickup process and the benefit of being located outside the hustle and bustle of the Sky Harbor International Airport complex.
This article offers a comprehensive and factual guide to the Hertz Car Rental location on West Camelback Road, highlighting its features, services, accessibility commitments, and why it stands out as a smart choice for Arizona users looking for dependable local car or cargo van rentals.
Location and Accessibility
Strategically positioned to serve a large segment of the central and west Phoenix population, the Hertz location at 949 W Camelback Road offers exceptional neighborhood convenience. Its central placement along the major Camelback Road corridor ensures easy access from various parts of Phoenix, including proximity to major intersecting avenues and interstates like I-17.
The address for the branch is:
949 W Camelback Rd, Phoenix, AZ 85013, USA
The location’s operational structure is tailored to the local market, making it an ideal choice for residents who need a rental for insurance purposes, local travel, or weekend excursions without dealing with the extra fees and logistics associated with renting at the Phoenix Sky Harbor Airport (PHX). Critically, this branch is designed with universal access in mind, ensuring a welcoming experience for all customers:
- Wheelchair Accessible Entrance: Provides a level and clear path into the rental office.
- Wheelchair Accessible Parking Lot: Ensures designated, properly sized, and conveniently located parking spots for customers with mobility needs.
Services Offered
As a full-service Car Rental Agency, the Hertz branch on West Camelback Road provides a wide array of options designed to meet diverse transportation requirements, from brief in-city travel to extensive cross-state road trips. The core offerings include:
- Comprehensive Car Rental Fleet: Access to the standard Hertz fleet, typically encompassing fuel-efficient economy and compact cars (like a Chevrolet Malibu or similar), spacious sedans, SUVs for family travel or mountainous terrain, and specialty vehicles.
- Cargo Van Rental: A significant and specialized service that caters to moving, home projects, or commercial transport needs. This is particularly valuable for businesses or residents planning a local move in the Phoenix area.
- Onsite Services: The agency offers full on-site service, providing the convenience of handling all rental, pick-up, and drop-off processes directly at the neighborhood location, as opposed to a purely delivery-based or remote service.
- Insurance Verification and Check-Out: Customers report a fast and efficient process for verifying necessary documentation, such as driver’s licenses and insurance information, leading to quicker transitions from counter to car.
- Flexible Payment Options: The agency accepts multiple payment methods to ensure a hassle-free transaction:
- Credit Cards
- Debit Cards (subject to specific rental policies)
- NFC Mobile Payments (e.g., Apple Pay, Google Pay)
Features / Highlights
Several key features make the Hertz West Camelback location a standout option for Arizona-based renters. These highlights focus on value, convenience, and a demonstrated commitment to customer experience.
- Active Military Discounts: A notable feature is the availability of discounts for active military personnel. This is a valuable benefit for the service community in the Phoenix area, offering tangible savings on rental costs.
- Specialized Cargo Van Options: The inclusion of Cargo Van Rental within its services means this location is more than just a standard passenger car depot—it is a resource for heavier-duty transport and moving needs.
- Commitment to Accessibility: Beyond being a requirement, the provision of a Wheelchair Accessible Entrance and Parking Lot underscores a priority for customer comfort and convenience for everyone, including those with mobility challenges.
- Reported Efficiency and Service Quality: Customer feedback frequently highlights a fast, in-and-out experience and good service, with one review noting a pick-up time of under 20 minutes and a smooth process. Another noted a complimentary upgrade, pointing to a service-oriented approach.
- Neighborhood Convenience: As a Home-Link-Equivalent (HLE) location, it provides a full-service experience locally, allowing customers to avoid the time-consuming process and higher fees often associated with major airport rental centers.
Contact Information
For current operating hours, specific vehicle availability, or to inquire about a reservation, please use the following contact details. It is always recommended to call ahead, especially for specialized vehicles like cargo vans, to ensure immediate availability.
Address: 949 W Camelback Rd, Phoenix, AZ 85013, USA
Phone Number: (602) 264-4610
Mobile Phone: +1 602-264-4610
What is Worth Choosing
The Hertz Car Rental branch on West Camelback Road is an excellent choice for any Arizona user prioritizing efficiency, location convenience, and specialized vehicle access. It successfully leverages the trust and extensive fleet resources of the national Hertz brand while functioning with the quick, focused service model of a neighborhood branch.
For Phoenix residents, its central location means you can handle your car rental needs without driving across the city or incurring the often-higher costs of airport rentals. The facility’s confirmed accessibility features—wheelchair-friendly entrance and parking—make it a reliable and accommodating choice for all members of the community.
Furthermore, if you are a member of the active military, the acknowledged discount program offers a real financial incentive. Finally, for those undertaking personal or professional tasks requiring significant hauling capacity—such as small business deliveries, event setup, or apartment/home moving—the availability of Cargo Van Rental is a highly practical service differentiator. The reported customer experiences suggest that despite any potential staffing challenges typical of the industry, this location delivers on its promise of a quick, clean, and professional rental experience, often resulting in positive unexpected benefits like vehicle upgrades. Choosing this Hertz location is a choice for the convenience, value, and dependable service that supports life and business in the Valley.
Hertz Car Rental - Phoenix - West Camelback Road Inside
Car Rental Agency
- Cargo Van Rental
Hertz Car Rental - Phoenix - West Camelback Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Hertz Car Rental - Phoenix - West Camelback Road Photos










Hertz Car Rental - Phoenix - West Camelback Road Location
Hertz Car Rental - Phoenix - West Camelback Road
949 W Camelback Rd, Phoenix, AZ 85013, USA
Hertz Car Rental - Phoenix - West Camelback Road Reviews
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★ 5★ 4★ 3★ 2★ 1I was terrified to rent from them because of the terrible reviews, but it was the only location that had a car big enough for us. We had a very smooth pick up, probably one of the best we have had picking up a rental. They do appear to be understaffed, but we were in and out in 15-20 minutes (2 people ahead of us). The car is new and very clean. We have no complaints, so I just wanted to share my experience because it was not like the other reviews at all!
September 21 · brittany hubbardThe service here is great, they have you in and out fast after giving your license, insurance info, and a quick inspection of the car. They upgraded me up to a larger vehicle for the same price as a small sedan. Thanks !
October 03 · Ivan FernandezI am a loyal Hertz customer. I usually pick up in Tempe because it’s close to where I live. I decided to drop my car at the shop and use Hertz for two days. I scheduled for 1:30pm and it’s 3:15pm and I still don’t have a car. I rent 6-8 times a year. They are severely understaffed. It’s busy enough for more than one cleaner and one receptionist yet that’s all they have. There are several vehicles available outside but I was told they are all dirty and I asked to be given one anyway and she said no, that they are required to disinfect. I am late to pick my kids up from school because I can’t leave here. Please hire more staff. Pay better if you can’t find someone. The service is awful. And I worked at enterprise in college, I get it and give grace but I am not pleased with today’s experience.
August 26 · Jennifer HopeAbsolutely appalling experience at Hertz CamelBak.If you value your time, money, or basic human decency, avoid this location at all costs. I arrived just before noon, before closing time, mind you, alongside another paying customer. We both had confirmed reservations. Cars booked. Money paid. Plans made.And yet, the staff outright refused to assist us. Doors locked. Blinds drawn. Staff visibly inside, choosing to ignore two customers standing outside in the heat. They didn’t just close early, they actively denied service during listed business hours.This isn’t just bad customer service, it’s willful negligence and a complete disregard for paying customers. No phone call, no courtesy notice, no accountability. Just a shrug and a locked door.I booked in good faith. I showed up on time. They chose not to honor that. Shame on Hertz for allowing this level of service to operate under their brand.
June 28 · Melissa FoleyArrived to pick up my pre-reserved vehicle and wasted not only time, but money on an Uber ride to get here to find out there have not a single vehicle and no ETA when a vehicle would become available. Representative was rude and unhelpful, because mind you, she told me there were no other cars, and I saw multiple in the lot. Then had to spend more money to get another Uber to a different rental car location with a company that doesn’t suck.
August 20 · Alyssa Dancer
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