Hertz Car Rental - Poughkeepsie - Ibm Road Introduce
For residents and visitors in New York state, especially those near the scenic Hudson Valley, finding a dependable and well-located car rental service is essential for weekend trips, business travel, or local moves. Hertz Car Rental - Poughkeepsie - Ibm Road offers a convenient and accessible option for your vehicle needs, serving as a key car rental agency in the region. Whether you require a standard sedan for navigating local streets or a specialty vehicle for a larger task, this location provides a gateway to exploring Poughkeepsie, Dutchess County, and beyond. This article serves as a professional and factual guide to this specific location, designed to help local users in the New York area make informed decisions about their car rental experience.
The importance of a reliable rental car cannot be overstated, particularly when planning to venture out of the immediate New York City metropolitan area. Poughkeepsie, with its proximity to attractions like the Walkway Over the Hudson and its role as a regional business hub, often necessitates personal transportation. Hertz at the IBM Road location aims to bridge that gap, offering a variety of vehicles and services tailored to both individual and commercial renters. Our overview covers everything from location logistics to the specific services and features that set this agency apart.
Strategically positioned within Poughkeepsie, the Hertz Car Rental at 20 IBM Road benefits from being in a well-known area, making it relatively simple to find for local New York users. The address places it in a commercial and accessible part of the city, providing a quick start to your journey whether you are heading north toward Albany, south back to the five boroughs, or east and west across the Hudson River bridges.
The facility is recognized for offering strong physical accessibility features, a crucial point for all customers.
- Wheelchair Accessible Entrance: The location provides a wheelchair accessible entrance, making the pick-up and drop-off process smoother for customers with mobility challenges.
- Wheelchair Accessible Parking Lot: Dedicated parking is available to ensure convenient access directly to the rental office.
As a full-service car rental agency, Hertz Car Rental - Poughkeepsie - Ibm Road offers a spectrum of vehicle types and ancillary services to meet diverse travel and logistics requirements. From daily rentals to specialty options, their fleet is designed to accommodate various needs.
- Car rental agency services for standard car classes (e.g., sedans, SUVs, minivans) typically available through Hertz. Common options often include compact, economy, full-size, and SUV models.
- Cargo Van Rental: A specialized offering at this location, ideal for local moving, hauling equipment for a small business, or transporting large items across the Hudson Valley. This is a significant resource for Poughkeepsie locals or businesses.
- Onsite services, which generally include vehicle pickup, drop-off, and customer service support for the rental process.
- Acceptance of multiple payment methods, ensuring flexibility and convenience for New York renters. These include major credit cards, debit cards, and NFC mobile payments.
The Poughkeepsie IBM Road location offers several features designed to enhance the rental experience and provide value to specific customer segments in the New York region.
- Active Military Discounts: The availability of discounts for active military personnel is a significant highlight, offering savings to those who serve. This is a welcome benefit for military families in the area.
- Convenient Payment Options: The ability to pay using credit cards, debit cards, and modern NFC mobile payments provides flexibility and speed during the check-out and payment process.
- Local Accessibility Focus: Features like the wheelchair accessible entrance and parking lot make it a user-friendly choice for all customers in the Poughkeepsie area.
- Specialty Vehicle Access: The confirmed option for cargo van rental is a key selling point for individuals or businesses needing utility transportation beyond a typical passenger car.
- Customer-Focused Staff: As evidenced by some positive customer feedback, the location has received high praise for staff members, such as Chantal, who are noted for being "incredibly helpful" and going "above and beyond" to provide a positive, 5-star customer service experience.
If you are planning your trip or need to arrange a vehicle in the Poughkeepsie area, here is the direct contact information for the Hertz Car Rental - Poughkeepsie - Ibm Road location.
- Address: 20 Ibm Rd, Poughkeepsie, NY 12601, USA
- Phone: (845) 462-6160
- Mobile Phone: +1 845-462-6160
Choosing Hertz Car Rental - Poughkeepsie - Ibm Road is a worthwhile decision for many New York-area renters, particularly those who value a blend of nationally recognized brand reliability and essential local services. The prime location near major Dutchess County arteries provides a simple starting point for regional travel, whether your destination is a college in the Hudson Valley, a corporate office, or a local recreational spot.
One of the strongest arguments for choosing this location is the availability of cargo van rental. For Poughkeepsie residents undergoing home renovations, small businesses needing transport for inventory, or students moving into local universities, a reliable cargo van is often a necessity that not all car rental locations provide. Having this specialty service readily available nearby is a major convenience.
Furthermore, the reported experience of excellent individual customer service, where staff members actively work to ensure a "wonderful customer service experience," suggests a potential for personalized and attentive support. While some customer experiences have involved challenges, particularly around vehicle cleanliness and post-rental resolution, the positive feedback highlights the potential for dedicated, high-quality interaction from specific staff. For renters who prioritize personal attention and a friendly approach to problem-solving, this is a significant factor.
Finally, the combination of accessible facilities and special discounts for active military members demonstrates a consideration for a diverse customer base. When planning your next rental in the New York region, whether it's for a family sedan, a business car, or a cargo van, the Hertz location on IBM Road offers a well-rounded package of location, services, and key features to support your journey.
To ensure the smoothest rental possible, New York users are encouraged to utilize online booking tools, call the Poughkeepsie office in advance to confirm their reservation details, and follow the standard best practices of photographing the vehicle at both pick-up and drop-off. By planning ahead, you can leverage the convenience and services of Hertz - Poughkeepsie - Ibm Road for all your Dutchess County transportation needs.
Hertz Car Rental - Poughkeepsie - Ibm Road Inside
Car Rental Agency
- Cargo van rental
Hertz Car Rental - Poughkeepsie - Ibm Road Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Hertz Car Rental - Poughkeepsie - Ibm Road Photos










Hertz Car Rental - Poughkeepsie - Ibm Road Location
Hertz Car Rental - Poughkeepsie - Ibm Road
20 Ibm Rd, Poughkeepsie, NY 12601, USA
Hertz Car Rental - Poughkeepsie - Ibm Road Reviews
pricescallnumbercredit cardemailofficerateEVcompassionpatched
★ 5★ 4★ 3★ 2★ 1Chantal was incredibly helpful and went out of her way to go above and beyond so we could have a wonderful customer service experience! This is a 5 star location in my book! thanks Chantal!
July 17 · Johnny FortiniI rented a vehicle from this location on Friday September 27, 2024. I quickly took photos of the inside and outside of vehicle as I do whenever I rented a vehicle. The vehicle was only charged to 46%. As I left to charge the vehicle I realized there was a strange odor. After getting home I began getting ready for work so I brought my things to the rental and that's when I saw the condition it was in. There was day old chicken under the front seat, a used straw in front of the passenger's seat, used utensils and a hair clip among other things. The vehicle was not cleaned in between rentals. I had to throw those items out. I tried calling the Poughkeepsie location fifteen times with no answer from 12pm-4pm. I originally wanted to exchange the vehicle for a clean one but I couldn't get in contact with an employee at the Poughkeepsie location. While at work I was finally able to speak with someone because I selected the option to get a rental. I explained the situation and notified them of how unhappy I was about the situation. I was told I can return the rental without a penalty. I was told that the manager was going to be notified. The next day I dropped off the rental and was told I had to call Hertz in order to be refunded. After calling Hertz they told me the Poughkeepsie location manager had to authorize my refund. On September 30, 2024 I called Hertz and was told they needed to contact the Poughkeepsie location manager and they have 24-48 to give a response. I provided pictures and my rental agreement number upon request. Today on October 3, 2024 I sent a follow up email because the time frame had passed. I also called Hertz about the status of my refund and was told I would be charged $100 for my one day rental. After requesting to speak with a manager I was told my daily rate would be honored but I was being charged for two days. The employee eventually refunded me for the correct amount. At no point was I compensated for the condition of the vehicle or for the customer service that I received. I will not be recommending this location or company to anyone.
October 03 · Aaron ThomasWas supposed to be picked up at 8:30 when no one showed up I called them and they told me they didn’t have the pick up address in file despite me having given it to them the day prior and confirming multiple times that they would be on time since I had to be at work at 9am. They don’t pick me up until 40 mins after we originally scheduled. When I get to hertz I had to wait an additional 20+ mins because they were taking phone calls instead of the people waiting in line .
September 29 · genNever will rent from Hertz again. Left me stranded due to a defective tire they provided with zero solution, compassion, customer service, or reimbursement. I only needed a solution. None was offered except for me to get on the interstate and drive two hours with a hole in my tire or get in a tow truck with my child at 9pm and drive the two hours, then of course drive back to where we needed to be. Hertz rented me a car with a patched tire and the patch didn’t hold. They did not care. I had to uber to another rental agency and rent a different vehicle. They did not care. They acted as if I were the problem and did l not as much offer an apology for my inconvenience much less a solution to a problem they created.
September 05 · Leslie WombleVery unprofessional. Booked a rental and upon arriving at the site they call me to tell me nothing is available and they won’t have anything for the day. I am out of state and now without a vehicle. I stated I was already there and just paid an uber to get there. There was no compassion and no answers. They then wanted me to upgrade and still didn’t have a car at the time. They moved my reservation to the next day and lo and behold same run around again. Vehicles weren’t returned on time and they don’t have anything. All while having an $824 pending charge on my card that will disappear within 48 hours. Here we are 72 hours later and my bank is trying to figure it out.
September 18 · Sully Hall
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