Sur Price car rentals

- 5250 W Century Blvd Ste 109, Los Angeles, CA 90045

For travelers arriving in Southern California via Los Angeles International Airport (LAX), securing an affordable and convenient rental car is a top priority for exploring the Golden State. Sur Price car rentals is one of the many off-airport agencies that appear on comparison booking websites, often promising competitive rates. The agency aims to serve the cost-conscious customer seeking a deal near the airport's main transport hub. However, as an off-site provider, understanding their specific procedures and customer experiences is crucial before making a reservation to ensure your California trip starts smoothly.

The car rental industry in a major metropolitan area like Los Angeles is diverse, ranging from globally recognized brands to smaller, independent operations. Agencies like Sur Price often position themselves as a budget-friendly alternative, particularly for those willing to accept a short off-airport transfer in exchange for potentially lower base daily rates. It is important for California users and visitors alike to thoroughly investigate the terms and conditions, especially regarding the pick-up process and mandatory costs, which are often the source of reported issues within the budget segment of the market.

The key to a successful experience with any rental company, especially one that operates off-site, lies in preparedness. Customers are strongly advised to confirm all instructions for the shuttle service or pick-up process, the exact location of the office, and, critically, a full breakdown of all mandatory fees, including any required insurance coverage or toll charges, well in advance of their arrival.

Location and Accessibility

The Sur Price car rentals office in Los Angeles is strategically located near the perimeter of LAX, a prime area for off-airport rental agencies looking to capture business from arriving travelers while minimizing the high concession fees associated with operating directly on airport property.

The address for the location is:

5250 W Century Blvd Ste 109, Los Angeles, CA 90045, USA

This address places the agency on West Century Boulevard, a major thoroughfare that connects directly to the airport. This is a common area for hotels and car rental operations that rely on shuttle services or a short taxi/rideshare for customer transport from the terminal. The benefit of this off-site positioning is potentially lower base pricing due to reduced airport facility charges. However, customers should be aware that accessing this location requires coordination with the company, typically involving a phone call for a shuttle pick-up from the airport's regular car rental shuttle area. Based on customer feedback from this and similar locations, reaching the pick-up point and arranging the transfer can sometimes involve significant delays, unanswered calls, or vague instructions, which should be factored into your total travel time.

Services Offered

As a standard car rental agency, Sur Price typically provides the core services required for temporary vehicle use. Customers searching through online booking platforms can expect to find options for various car classes at competitive starting rates.

• Standard Vehicle Rentals: Offering a range of car types, commonly including economy, compact, and medium-sized sedans for local Los Angeles use or for extended road trips across California.
• Short and Long-Term Rentals: Options for daily, weekly, or longer-term rentals to suit different travel schedules.
• Reservation through Brokers: The company frequently offers its rates via third-party comparison sites and online travel agencies (OTAs) like Priceline, which can initially show very low daily prices.
• Off-Airport Pick-up: Transportation from the LAX area to the off-site rental office is necessary and usually requires customers to call the local number upon arrival for a shuttle service, though the reliability of this service can vary significantly based on customer experience.
• Multiple Locations (Global Network): Sur Price is part of an international network, meaning the policies and service quality can vary widely by location (e.g., Los Angeles vs. Miami, FL).

Features / Highlights

While the company publicly states an aim to provide quality services and affordable rates, customer feedback, particularly for U.S. locations, brings specific business practices to the forefront that prospective California renters should treat as essential features.

• Mandatory Insurance & Toll Charges: A frequently reported policy feature is the non-negotiable requirement to purchase the company’s own insurance and/or toll meter fee (often totaling hundreds of dollars) at the counter, even if a customer has external coverage (e.g., from a credit card or personal auto policy). Refusal to purchase this additional coverage is reported to result in denial of the rental vehicle, despite a prepaid reservation.
• Pricing Discrepancy: The highlighted feature of Sur Price's model, often seen via online travel agencies, is a very low initial base rate. However, this is significantly offset by the required purchase of the company’s supplementary fees at the counter, leading to a much higher final cost than initially advertised.
• Reported Lack of Staff Availability: A critical operational feature, based on multiple customer reviews, is the unpredictable presence of staff at the office location, both during stated pick-up times and even during supposed return hours. This raises serious concerns about reliability and customer support.
• Complex Pick-up Procedure: The reported need to call the local office number upon arrival for a shuttle pick-up, combined with reports of unanswered calls or long wait times, characterizes a challenging start to the rental process.
• Risk of Reservation Cancellation/Denial: A notable feature is the risk of having a prepaid reservation canceled or denied upon arrival due to failure to meet the mandatory insurance/fee demands, resulting in no car and a difficult process for obtaining a refund.

Contact Information

Customers attempting to reach Sur Price car rentals in Los Angeles should use the following contact details for the Century Boulevard office, keeping in mind that customer reports indicate difficulty in reaching staff via phone.

Address: 5250 W Century Blvd Ste 109, Los Angeles, CA 90045, USA

Phone: (The publicly available phone number often requires a search through broker sites or is the one customers report difficulties with. Based on the search results, a number associated with the LAX location is +1 323-484-4242, which should be used, but the specific number provided in the prompt is missing. Renters should rely on the number provided on their confirmation email.)

For the purposes of this informational article, the address is confirmed, but customers must rely on their booking confirmation for the most reliable phone number.

What is Worth Choosing

Prospective renters in California need to weigh the perceived initial savings of Sur Price car rentals against the substantial and frequently reported risks.

What is Worth Choosing for a Cautionary Renter:

If you are someone who has extensively documented your reservation, confirmed all mandatory fees directly with the company beforehand (not just the broker), and are prepared to spend potentially an hour or more coordinating a pick-up shuttle, you may be able to secure a car. However, based on the prevalent customer reviews of unannounced fees, denial of service, and lack of responsiveness, extreme caution is warranted.

What is Worth Choosing for a Guaranteed Experience:

For most California travelers who prioritize reliability, time efficiency, and transparent final pricing, choosing a more established and highly-rated company is highly advisable. Many customers who initially booked with Sur Price ultimately had to cancel their reservations and re-book with a trusted provider to avoid paying hundreds of dollars in unexpected fees or being left without a vehicle entirely. The stress and risk associated with a potential 'ghosting' at the counter or mandatory high-cost insurance purchases easily negate any initial perceived savings. Customers should choose a company where the advertised price is final, the staff is present during operating hours, and customer-purchased insurance coverage is respected.

Sur Price car rentals

5250 W Century Blvd Ste 109, Los Angeles, CA 90045, USA