Dollar Car Rental - Jfk International Airport Introduce
For New Yorkers and visitors arriving at John F. Kennedy International Airport (JFK), securing reliable ground transportation is often the first priority after landing. Dollar Car Rental - Jfk International Airport offers a convenient and accessible solution for those looking to rent a vehicle, whether for a quick trip across the boroughs or a longer road journey out of the city. Operating as a dedicated car rental agency, this location provides a gateway to exploring New York and the wider region with the flexibility of your own set of wheels.
Known for focusing on providing value to travelers, Dollar Car Rental is a major player in the airport car rental space. It is important for local users and travelers to know that the on-site operations at JFK's Federal Circle are often shared with sister company Hertz, meaning you might find staff and facilities managed under the same umbrella. While this can streamline some processes, understanding this operational setup is key, as noted by past customer experiences—sometimes excellent, sometimes requiring a little patience or negotiation, especially when dealing with specific vehicle requests or specialty bookings like the 'Manager’s Special'.
The agency maintains a professional yet friendly approach, aiming to make the pick-up and drop-off process as smooth as possible, even during busy travel times or last-minute changes due to flight disruptions, where exceptional customer service has been highlighted. They offer a range of vehicles from standard sedans and compact cars for city driving to SUVs and even specialty vehicles like electric cars, ensuring there’s an option to suit almost any travel need right from the airport.
The Dollar Car Rental - Jfk International Airport facility is strategically located just outside the main terminals, ensuring easy access for all arriving passengers. The physical address is 3-12 Federal Cir, Jamaica, NY 11430, USA. This location is part of the central rental car hub known as Federal Circle.
For New York travelers, accessing the Federal Circle location is straightforward and utilizes JFK’s efficient airport infrastructure. Customers arriving at any terminal are instructed to take the free AirTrain service directly to the Federal Circle Station. From there, the rental car counters and vehicle lots are a short walk away, typically situated on the ground floor of the facility. This direct connection via the AirTrain makes it one of the most convenient options for airport travelers looking to quickly transition from their flight to their vehicle.
Accessibility is a key focus at this location, particularly important for those with mobility challenges. The facility is equipped with a wheelchair accessible entrance and designated wheelchair accessible parking lots, demonstrating a commitment to serving all customers. Public transportation options are also excellent, with the AirTrain providing connectivity to the Long Island Rail Road (LIRR) and the New York City subway system (the 'A' line), offering alternative routes for local users traveling to the pick-up location.
Dollar Car Rental at JFK provides a comprehensive suite of services designed to meet the diverse needs of both leisure and business travelers. These services ensure a complete, ready-to-go rental experience right from the airport.
- Car Rental Agency Services: Full-service counter for bookings, modifications, and assistance.
- Wide Vehicle Fleet: Offering various car classes including Compact, Intermediate Sedan (like the Mazda 3 or Polestar 2 EV), Fullsize (like the Chevrolet Malibu), and SUVs (like the Nissan Rogue), ensuring a vehicle for every occasion, from city commutes to cross-country road trips.
- Flexible Payment Options: Acceptance of major credit cards (Visa, MasterCard, American Express, etc.) and accepted debit cards, as well as NFC mobile payments for modern convenience.
- Optional Equipment Rentals: Availability of extras such as GPS navigation units, and various child safety seats (infant, child, booster) for an additional daily fee.
- Additional Driver Option: Allows for the addition of an authorized driver to the rental agreement for a fee, provided they meet documentation requirements.
- Manager's Special Booking: An option for the budget-conscious traveler where the vehicle type is determined by availability upon arrival, which may involve getting a standard gas car, an EV, or another option based on the day's fleet status.
Choosing Dollar at JFK comes with several features and highlights that enhance the New York rental experience, focusing on convenience, flexibility, and customer support.
- Airport AirTrain Access: The rental counter is situated directly at the Federal Circle AirTrain station, eliminating the need for further shuttle buses and minimizing travel time after a flight.
- Accessibility: Provides wheelchair accessible entrance and parking, ensuring a welcoming experience for all customers.
- Young Renter Policy: In New York State, the minimum age to rent a car with Dollar is 18 (though an underage surcharge generally applies for drivers under 25), offering flexibility to younger New Yorkers.
- Proof of Travel for Debit Card Users: While some restrictions exist in the New York Metropolitan Tri-State area for initial qualification with a debit card, for airport rentals, users presenting a debit card may be required to show proof of a return travel ticket that coincides with the rental dates, and two forms of ID. Credit cards are also widely accepted.
- Staff Dedication: Customer testimonials frequently highlight instances of staff going above and beyond, offering friendly, helpful, and unbelievably easy service even during stressful travel situations, such as unexpected flight cancellations.
- Shared Facilities: Sharing an operational space with Hertz can sometimes result in better staffing or a broader administrative support base, though customers should be aware of the shared nature when considering service speed.
For New York-area residents or travelers needing to confirm a reservation, inquire about a specific vehicle, or address a service need, the agency is easily reachable.
Address: 3-12 Federal Cir, Jamaica, NY 11430, USA
Phone: (866) 434-2226
Mobile Phone: +1 866-434-2226
Choosing Dollar Car Rental at JFK's Federal Circle is a choice for convenient airport location and value, especially for those who appreciate simplicity and competitive pricing. The single biggest reason to select this location is its unparalleled access via the AirTrain; as a New Yorker, you know time is money, and skipping extra shuttle transfers is a significant benefit when you’re eager to get on the road. The ease of the pick-up process directly linked to the airport transportation hub is a major time-saver.
The availability of varied car types, from economical compact models perfect for navigating Long Island or heading upstate, to SUVs ideal for family trips or luggage-heavy travel, provides functional options for any itinerary. Their flexible approach to certain booking types, such as the Manager's Special, can offer substantial cost savings, although it requires a willingness to be flexible on the exact make and model of the vehicle you receive.
Furthermore, the positive customer feedback regarding individual staff members who deliver "first-class service with a smile" during high-stress situations (like a last-minute rental due to a canceled flight) demonstrates a level of professional dedication that can turn a terrible travel experience into a smooth transition. When facing the complexities of travel in and out of a major hub like JFK, having a rental agency that is both easily accessible and committed to resolving immediate customer issues makes Dollar Car Rental a practical and worthwhile choice for your transportation needs in the New York area.
Dollar Car Rental - Jfk International Airport Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Dollar Car Rental - Jfk International Airport Photos










Dollar Car Rental - Jfk International Airport Location
Dollar Car Rental - Jfk International Airport
3-12 Federal Cir, Jamaica, NY 11430, USA
Dollar Car Rental - Jfk International Airport Reviews
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★ 5★ 4★ 3★ 2★ 1Just got back from my holiday and wanted to share my experience. Overall, the trip was great and the car was fine. I booked the Manager’s Special with Dollar Rent a Car, which basically means you get whatever car they have available.At pickup, they initially tried to give me an electric car, but since we were driving from JFK all the way to Florida and back, I preferred a petrol (gas) car. I was told it would cost an extra $60 a day to change, or I could “take my chance” on bay 601. Luckily, I took the chance and ended up with a petrol car.The drive went smoothly, and the car itself was good. However, I found out that Dollar shares the same office and staff as Hertz, and while Dollar has decent reviews, Hertz doesn’t have the best reputation for customer service — something to keep in mind if you’re booking with them.All in all, not a bad experience, but just be aware of what you might get with the Manager’s Special and double-check the details before you drive.
October 05 · Antony OEven though this was a very last minute booking due to cancelled flights, Wanda made the whole thing unbelievably easy. She was so friendly and helpful it took all the stress out of our terrible experience in the airport.Absolutely first class service with a smile and would definitely recommend them.
July 16 · Matthew BelkA Warning to All: Unfair and Shady Practices at DOLLAR/THRIFTY RENTAL CAR AGENCY NEWARK AIRPORTI am writing this review to warn any potential customers about the dishonest and unethical practices of DOLLAR/THRIFTY RENTAL CAR AGENCY NEWARK AIRPORT. What began as a seemingly straightforward booking turned into a frustrating and costly nightmare.The issues began the moment I arrived at the counter. Despite having a confirmed reservation and a price quote, the agent immediately began adding on a host of mandatory "local taxes" and "airport fees" that were never mentioned online. On top of that, they aggressively pushed their most expensive insurance plan, claiming my personal insurance wouldn't cover "their specific type of damage," a statement I know to be false. The final price at the counter was nearly triple the quoted online rate.The most egregious part of the experience, however, was the adjudication process. I brought to their attention the fact that I was being charged for services I did not request, and upon acknowledgment of the oversight (I hope) on their part. The representative stated that I would have to drive back to the rental location (over two hours away) to resolve the matter. The fact that this is a rental chain and any location should be able to address and resolve the issue was met with a dismissive and confrontational attitude from the representative.Avoid this company at all costs. Their initial low prices are a deceptive bait-and-switch. They will find every possible way to add hidden fees and invent charges to pad their bottom line. Save yourself the stress and money and book with a more reputable company.***Update*** I have been unknowingly charged another $300 for tolls and speeding fee by the company. I cannot State this enough. Avoid Dollar at all costs!! This place continues to be a Non-Stop headache in my life!
October 06 · J. Darnell TaylorThis was hands down the most pathetic rental experience I’ve ever had. I booked my car over a week in advance, got charged, and even received emails confirming everything was good. I then drove over 2 hours to pick it up, only to be told that because of a “bug in their system” they couldn’t give me a car. No fix, no backup, no accountability — just a sorry excuse and a shrug. I wasted an entire day and spent more money on taxis because of their incompetence.Customer service was a complete joke too. Instead of helping, they told me they couldn’t even make a new same-day reservation. So not only do they take your money and confirm your booking, but they also leave you stranded with nothing.And let’s not forget — Dollar is owned by Hertz. Which means this disaster reflects directly on Hertz as well. If this is the level of “management” and “customer service” Hertz stands behind, it’s absolutely shameful. Both companies should be embarrassed to treat customers like this.Avoid Dollar (and Hertz) at all costs unless you enjoy wasting time, money, and being lied to
August 18 · Elya ZiegHonestly if I could rate no stars I would. My husband and I had booked 2 pickup trucks to get ourselves and 8 other people home. My husbands vehicle was ready before we even got there and he even got a location of where he could just grab the vehicle and leave. I had received a text message stating I would have to go to the counter to show my ID and Credit card. We had both set our pickup times for 8pm. We had even received a text from this company stating that they would hold our reservation for 8 hours in case our flight got delayed. Well unfortunately for us when we landed at 7pm the airport was closed due to bad weather so we sat on the plane for 2 hours. so by the time we made it over to the rental counter it was 11. Well imagine our surprise when we get there and find out that they had actually closed at 10pm and no one was there to check my documents. Also due to them being closed my husband was not able to grab his vehicle that was already assigned to him. My husband also never took the vehicle but yet still got charged. Due to this we had to scramble to find a company that would rent us 2 vehicles large enough to get everyone home and not to mention probably also pay a premium due it being last minute. Luckily we found Sonia at Avis who was more than helpful. I personally will never rent from dollar ever again
August 14 · Kaeleigh Pacheco
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