Hertz Car Rental - New York City - John F Kennedy International Airport (JFK) Introduce
For residents and visitors of New York, starting a journey from John F. Kennedy International Airport (JFK) requires ground transportation that is both high-quality and exceptionally efficient. Hertz Car Rental at the JFK Federal Circle facility delivers on this promise, providing a world-renowned car hire service built around speed, choice, and customer satisfaction. Whether you are a frequent business flyer needing a quick turnover or a local family embarking on a multi-state road trip, the Hertz team at JFK is equipped to ensure your rental experience is seamless and professional from the moment you step off the AirTrain.
The brand's reputation for maintaining a premium fleet is evident here, offering a vast array of vehicle options to suit the diverse needs of the New York market. This includes not just standard economy and sedan classes, but also specialist collections like SUVs, convertibles, and potentially electric vehicles, catering to every travel style, from a weekend in the Hamptons to a cross-country adventure. The focus on providing vehicles in excellent condition, even for long-term rentals, is a key selling point that instills confidence in local users.
A significant part of the value proposition at this location is the high level of personal service. Dedicated staff, as highlighted in numerous customer testimonials, consistently go above and beyond, providing personalized treatment that often exceeds expectations, even for customers not yet at the highest loyalty tiers. This personalized touch transforms a standard transaction into an outstanding customer experience, making Hertz a reliable and friendly face in the competitive New York airport environment. Furthermore, the commitment to providing accessible services and offering active military discounts demonstrates a dedication to serving all segments of the New York traveling public.
Understanding the logistical complexities of renting at a major international hub, Hertz at JFK is specifically organized to minimize hassle. This focus on operational excellence means a quick return process—often described by customers as 'smooth and quick'—and a straightforward deposit refund process, ensuring your focus remains on your travels, not on administrative delays.
The Hertz Car Rental branch serving New York’s JFK International Airport is strategically located in the central car rental area, providing optimal convenience for all airport users.
- Address: 3-18 Federal Cir, Jamaica, NY 11430, USA
The facility is easily reached via the free JFK AirTrain service, which connects all airport terminals and parking areas to the dedicated Federal Circle Station. Upon arrival at any terminal, passengers can follow signs for the AirTrain, ride to Federal Circle, and find the Hertz counter there. This direct link bypasses ground traffic, ensuring a reliable and quick transfer to the rental facility—a major advantage for travelers with tight schedules in the New York area.
The location is structured with the customer in mind, including key accessibility features:
- Wheelchair Accessible Entrance: Ensuring seamless entry and exit for all mobility levels.
- Wheelchair Accessible Parking Lot: Designated, accessible parking spaces are provided for convenience.
- On-site Parking: Available for customers utilizing the agency’s services.
The operations schedule is designed to accommodate the busiest travel times at JFK, with the pick-up counter often open from early morning until late evening, and vehicle returns accepted 24 hours a day, offering maximum flexibility for flights arriving or departing at any time.
Hertz Car Rental at JFK provides a vast and comprehensive range of rental services, focusing on flexibility and customer convenience:
- Extensive Vehicle Fleet: Offering various classes from economy and compact cars (such as the popular Mazda 3) to full-size sedans, SUVs, minivans, and specialized collections like Prestige and Adrenaline vehicles.
- One-Way Rentals: The ability to pick up a vehicle at JFK and return it to another Hertz location, which is ideal for road trips out of New York or travelers not returning through the airport.
- Hertz Gold Plus Rewards Program: Expedited services for members, often including bypassing the counter and heading straight to the vehicle, and earning points for free rental days.
- Onsite Services: All rental, pick-up, and drop-off services are provided directly at the Federal Circle facility for streamlined processing.
- Toll Road Solutions (E-ZPass): Offering solutions for paying tolls electronically, essential for navigating New York’s extensive network of toll roads and bridges without incurring penalties. Note that charges for these services may appear approximately two weeks after the rental return.
- Flexible Payment Options: Acceptance of all major Credit Cards, Debit Cards (subject to specific requirements), and NFC Mobile Payments.
- Accessory Rentals: Providing optional extras such as GPS navigation units and child/booster seats.
The Hertz location at JFK excels by focusing on several key features that benefit the New York traveler:
- 24-Hour Returns: The ability to drop off the vehicle at any hour is a massive convenience for travelers with early morning or late-night flights out of JFK.
- Direct AirTrain Connection: The Federal Circle location ensures a hassle-free, complimentary, and quick transfer from all terminals, bypassing local traffic to start your journey sooner.
- Active Military Discounts: A dedicated discount program offering savings for members of the active military.
- Gold Plus Rewards Priority: The loyalty program provides a clear path to faster service, which can feel like "President's Circle" treatment, as confirmed by long-time customers, dramatically reducing wait times.
- Efficient Deposit Refund: Customer feedback highlights a surprisingly fast refund process, with deposits often returned within an hour of the car being checked back in.
- Vehicle Quality: Demonstrated commitment to vehicle maintenance, evidenced by positive reviews on the long-term, cross-country usability of their rentals.
- Exceptional Staff: The team, including highly praised agents like Chris, is frequently cited for providing personalized, professional, and "above and beyond" customer service, a highly valued trait in a busy airport setting.
For making a reservation, modifying an existing booking, or any inquiries regarding car availability and policies, local users in the New York area can use the following contact details:
- Address: 3-18 Federal Cir, Jamaica, NY 11430, USA (JFK Airport Car Rental Center)
- Phone: (718) 656-7600
- Mobile Phone: +1 718-656-7600
Choosing Hertz Car Rental at JFK's Federal Circle location is an excellent decision for those in the New York region who prioritize both speed and service reliability. The fundamental convenience of the location, which is directly accessible from all terminals via the AirTrain, instantly minimizes the typical airport rental stress. This efficiency is compounded by the core offerings of the Hertz brand, particularly the Gold Plus Rewards program, which effectively grants priority treatment and ensures that frequent business travelers can bypass lines and select their preferred vehicle quickly. The customer-centric focus is clearly visible in the glowing reviews that commend the staff's professionalism and willingness to exceed expectations, demonstrating that this branch fosters a culture of exceptional service.
Beyond the speed of service, the quality of the fleet is a significant factor. Whether you require a practical car for city commutes or a robust vehicle for a long-distance drive, Hertz maintains its fleet to a high standard. Furthermore, the 24-hour return policy provides peace of mind for New Yorkers dealing with unpredictable travel delays, and the financial transparency, highlighted by the quick refund of deposits, ensures a clean closing to your rental agreement. With practical services like on-site payment flexibility (Credit, Debit, NFC) and essential support like Active Military Discounts, Hertz at JFK represents a comprehensive, reliable, and premium car rental solution designed for the demands of a fast-paced metropolitan area like New York.
Hertz Car Rental - New York City - John F Kennedy International Airport (JFK) Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Hertz Car Rental - New York City - John F Kennedy International Airport (JFK) Photos










Hertz Car Rental - New York City - John F Kennedy International Airport (JFK) Location
Hertz Car Rental - New York City - John F Kennedy International Airport (JFK)
3-18 Federal Cir, Jamaica, NY 11430, USA
Hertz Car Rental - New York City - John F Kennedy International Airport (JFK) Reviews
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★ 5★ 4★ 3★ 2★ 1We returned our car without any hassle—it was smooth and quick.Surprisingly, the car we rented was still in good condition, even after using it for almost a month and driving it from LA to New York.Hertz refunded our deposit within an hour after we returned the car. Great service with amazing staff. Be right back! 👍Note:1. Just make sure to return the vehicle with a full tank to avoid any further charges.2. If you used any toll roads, the charges will appear about two weeks after you return the vehicle.
June 21 · Beatrice SoeHertz agent Chris at the JFK location needs to be Promoted! That guy is a great asset to Hertz. Whenever I get a rental from the JFK location.. he always goes above and beyond to make sure that I’m satisfied with my vehicle. I was getting “President’s Circle” treatment well before I achieved that status!I will always come back to Hertz! Looking forward to my next Hertz Rental SOON! =)
July 19 · Jalani JohnsonUnacceptable Wait and Outrageous Customer ServiceI am extremely disappointed and outraged by the way Dollar at JFK treats its customers. I have now been waiting for over 1.5 hours for my reserved car – with no end in sight.Instead of receiving professional assistance or at least honest information, I am met with indifference. No one takes responsibility, no one provides any updates, and the overall attitude makes me feel as if I am nothing but a nuisance. There is no guidance, no support, and certainly no effort to accommodate customers.This is absolutely unacceptable. If Dollar cannot honor a confirmed reservation in a timely and reliable manner, then what is the point of booking in advance? Leaving paying customers stranded for hours without explanation is both disrespectful and damaging to your company’s reputation.Extremely dissatisfied!
August 29 · Rebekka RitzmannService was horrible horrible horrible. Alotta construction, which wasn't even the problem. They were covering providing service for THRIFTY renters There was an over 2hr wait to get the rental, it wasn't cleaned when I got it, had sevetsl dings and digns of wear and tare. they didn't go over what the insurance I paid for covered and I had a blowout, which I ended up STILL paying outta pocket for because AAA couldn't pick it up in the area I was in, I was charged almost 85.00 for tolls 2wks AFTER my trip and I only went thru TWO TOLLS that was less than 20 bucks if I had been able to pay myself. After that 2hr wait in the hot sun you would think they wouldve offered me some type incentive since the first part of my trip was ruined after not being able to get the rental in a timely manner. Oh yeah, the customer service rep was rude and even had the audacity to say she was fed up and that she didnt get paid enough to deal with attitudes and mess, her attitude was not pleasant either she had about the same amount of feelings as a brick wall!!!
September 15 · erica estellThe car was clean, had low mileage, and featured excellent self-driving capabilities. I didn’t experience any issues with the vehicle throughout my rental.Perhaps I was just lucky or picked a less busy time, but there was a good selection of cars available with no queues—I was able to choose this one easily.I did encounter a minor issue with the deposit and had to reach out to Hertz via email. However, their responses were prompt and helpful. (The delay may have been due to my bank.)My only complaint is that the car had a strong smell of weed, which lingered for about three days. As a non-smoker, that was quite unpleasant. Still, I’ll let that slide since everything else was spot on.
June 05 · Vladimir Georgiev
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