Avis Car Rental Introduce
For Maryland residents and visitors flying into the Eastern Shore, securing reliable ground transportation quickly is the first step toward enjoying the region’s beaches, historical sites, or business destinations. Avis Car Rental, conveniently situated within the Salisbury Regional Airport (SBY), serves as a crucial transportation hub for those arriving in or departing from the Salisbury area, which is the gateway to Ocean City and other coastal towns.
The Avis branch at SBY provides the full backing of a major international rental brand, offering a large, well-maintained fleet of vehicles ranging from compact cars to passenger vans, catering to all travel needs—whether a solo business trip or a full family vacation to the coast. The location is focused on the efficiency and speed required by airport travelers, ensuring that the transition from plane to rental car is as seamless as possible.
While the convenience of an airport location is undeniable, it is important for all local Maryland users and out-of-state visitors to be aware of the specific operational nuances of a regional airport facility, particularly concerning after-hours returns. Avis strives to maintain clear processes, and customers are strongly advised to confirm all return protocols, especially concerning the exact location of the secure key drop box and the hours of operation for the airport terminal itself, to avoid unexpected fees.
Location and Accessibility
The Avis Car Rental office is strategically located inside the Salisbury Regional Airport (SBY), making it the most direct and convenient option for airline passengers. Salisbury is a key access point to the lower Eastern Shore, putting Ocean City, Assateague Island, and other popular Maryland destinations within easy reach. The physical address is central to the airport facility:
- Address: 5485 Airport Terminal Rd Suite H, Salisbury, MD 21804, USA (Inside the Salisbury Regional Airport terminal)
Accessibility is a key commitment at this location, ensuring a comfortable experience for all travelers. The branch provides essential accommodations for customers with disabilities:
- Wheelchair Accessible Entrance: The rental counter is situated inside the terminal, which offers an accessible pathway from the main entrance.
- Wheelchair Accessible Parking Lot: Designated, accessible parking is available in the rental car area for both pickup and return.
Contact Information
For pre-booking inquiries, confirmation of after-hours return policies, or assistance during a rental period, the Avis Salisbury SBY team can be reached using the contact details below. It is always recommended to call the branch directly to confirm vehicle availability or specific operational questions, especially around holidays or early morning/late-night flight times.
- Phone: (410) 742-8566
- Mobile Phone: +1 410-742-8566
While the business has published hours typically running from 9:00 AM to 10:00 PM on weekdays and shorter hours on Saturday and Sunday, after-hours return procedures are vital to understand. Avis provides a key drop box service; however, customers must note the airport terminal itself has specific closing times (sometimes locking down from 10:00 PM to 5:00 AM). Returning a car outside of office hours means the vehicle and keys are not officially checked in until the next business day, and renters assume liability until that time. Clear communication with the staff at pickup regarding the drop-off process is highly recommended for a trouble-free return.
Services Offered
Avis Car Rental at SBY provides a full spectrum of rental options to meet the varying needs of Maryland travelers, categorized primarily as a Car rental agency and a Van rental agency:
- Extensive Car Rental Fleet: Offering a range of vehicles from economical compact and mid-size cars for fuel-efficient travel to comfortable full-size and premium sedans suitable for business or luxury trips.
- Specialty Vehicle Rental: Includes a robust selection of SUVs (standard and premium, including models with three rows for larger groups), as well as Minivans and Passenger Vans, essential for group travel to Ocean City or for carrying significant luggage.
- Onsite Services: The counter and rental process are handled entirely within the airport terminal, offering immediate access to staff for assistance upon arrival.
- Payment Flexibility: To ensure a smooth transaction, Avis accepts all major Credit Cards and Debit Cards (subject to specific debit card policies and restrictions, especially concerning vehicle class), along with NFC Mobile Payments for modern, contactless checkout.
- Active Military Discounts: Avis is proud to offer special discount rates for active military personnel, veterans, and their families, often in partnership with organizations like WeSalute+ (Veterans Advantage), providing savings on base rates.
Features / Highlights
Choosing Avis at Salisbury Regional Airport provides several advantages and customer-focused features:
- Airport Convenience: Located directly inside the SBY terminal, eliminating the need for shuttle transfers and offering a quick, convenient start to your journey on the Maryland Eastern Shore.
- Active Military Discounts: A core highlight, offering tangible savings and recognition for U.S. military veterans, active-duty military, National Guard & Reservists, and their immediate family members.
- Accessibility: Ensures an inclusive experience with Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot at the facility.
- Preferred Service Options: Avis offers loyalty programs, such as Avis Preferred, which allow members to bypass the rental counter and speed up their pick-up process, a major benefit for frequent travelers.
- Global Brand Reliability: Provides the assurance of a globally recognized rental brand, with meticulously maintained and serviced vehicles that meet high standards for safety and cleanliness.
- Diverse Fleet Options: Maintains a variety of vehicle classes, including SUVs and vans, ensuring customers can find the right capacity and style for their Eastern Shore plans.
What is Worth Choosing
The Avis Car Rental location at Salisbury Regional Airport (SBY) is the most logical choice for Maryland locals returning home or visitors arriving via the Eastern Shore's primary air gateway. The principal benefit is the seamless, on-site airport location, which allows travelers to move directly from baggage claim to the counter and then to their rental vehicle, saving precious travel time. This convenience is crucial, especially for those heading straight to Ocean City or other parts of the Delmarva Peninsula for time-sensitive engagements.
However, users must commit to familiarizing themselves with the location's specific policies. Given the nature of a smaller, regional airport, after-hours returns—while technically possible via a secure drop box—require extra diligence. Customers must take care to follow all instructions provided at the time of pickup regarding the precise key drop location to ensure the timely check-in of the vehicle and to prevent potential additional fees. For travelers who utilize the military discount or require accessible facilities, this Avis branch is a committed and valuable partner. By proactively understanding the after-hours procedures and utilizing the on-site convenience, customers can ensure their Avis rental experience is a positive and efficient part of their Maryland travel.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos







Avis Car Rental Location
Avis Car Rental
5485 Airport Terminal Rd Suite H, Salisbury, MD 21804, USA
Avis Car Rental Reviews
pricecounterdrivingdeskflightSUVcallnamecleanquestions
★ 5★ 4★ 3★ 2★ 1Awful!!!!!! I rent with Budget A LOT. This is my 5th time using them within the last 6 months. This is the worst rental car experience I've ever had.I rented a car for only 1 day, just to go to the oceans calling festival. I barely even used the car, I just needed to be able to transport myself to the concert and this would've been cheaper than Uber if they didn't slap me with $700 in extra fees.This airport sucks overall, because it's so small. I guess they full-on shut down the airport every night. They turn all the lights off, lock doors, and don't open security up until 5AM when flights leave at 6am.I brought the car back at 4am, because my flight was at 6am. I followed all the signs for "rental car return" and it brought me to the small parking lot I originally picked it up from. So I put it back exactly where I got it.There's NO SIGNS or anything, telling you where to leave the keys. If you rent cars a lot, you know that at most airports, they actually ASK YOU to leave the keys inside the car. Since there was no signs or anything I assumed that you just leave the keys in the car, right??? WRONG. apparently there's a box on their desk where you're supposed to leave them. No one told me this. I don't know how I was supposed to know about this magical, hidden drop box. The least they could do is post signs. Every other airport has them.They charged me a fee for losing the keys and charged me an entire extra day because they "couldn't find the car" and "didn't know it was in the parking lot"They also slapped me with a cleaning fee when I BARELY used the car. It wasn't dirty or anything.So I'm in touch with their corporate office who "can't do anything for another 3-5 business days"I'm a mother with a small toddler to take care of too. I really can't afford an extra unexpected $700 just because the staff is rude and hateful. I came out here by myself as birthday gift from my husband. Just wanted to have a nice day.But no, they're slapping me with EVERYTHING possible just because they're so annoyed with me about not being a local to Salisbury and not knowing how their small, backwards, airport works. It was a horrible experience and I'll NEVER come back to ocean city again after this.You guys have been AWFUL and NOT travel-friendly to people coming in from different states.Just close down if you hate your customers so much.
September 30 · Bianca SerdaReserved and prepaid for a car in Nashville back in January 2025 for a May 4th trip-the airline changed our arrival time by 2 hours earlier so I went online in April to modify the p/u time from 6:30pm to 4:30pm on the same arrival day from Wilmington Delaware. Got hit for $30.37 extra for modifying the reservation-no other changes-same car-same days of usage-was told at the counter when picking up the car nothing they could do-maybe if you drop it off early may be some compensation-dropped off 5 hours early-on appropriate date-with express drop off-then spoke to Avis headquarters in NJ-Sorry nothing we can or will do.
May 14 · Gary SpiegelI booked a reservation for a car on their website. They never called or emailed me, but despite my reservation they "were out of cars" and cancelled my reservation. Don't trust a reservation with them.
October 13 · Brian PBring a book, or a podcast. I rent cars here often and they only ever have one person working behind the desk. They are always super nice and it’s totally not their fault. Avis just needs to have more people working behind the desk since there’s pretty much always a line. This line is literally 1 hour and 15 minutes to get through.
August 12 · Haley SaterThe short version. We booked a rental, we received a confirmation, we showed up to pick up our rental and was told they do not have our rental available. She stated someone tried to call us but the number she read off was not my husband or my number. We booked through Booking.com. I had also talked with an Avis representative earlier in the week to change the main driver and the lady did not say anything different. We are do to leave for our vacation in hours and it was too late to obtain a rental anywhere else. I called customer service and still waiting for someone to pick up the phone 29 minutes now. Thanks Avis for the added stress to what should be a peaceful vacation. I would never recommend Avis to anyone. This was our first time trying them.
January 25 · Latricia Taylor
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