Avis Car Rental Introduce
When traveling within California, whether for business in the Inland Empire or starting an adventure through Southern California's diverse landscapes, a reliable rental vehicle is often essential. Avis Car Rental at Ontario International Airport (ONT) stands out as a top choice for travelers and local residents alike, offering a professional, streamlined service designed to get you on the road quickly and confidently. Located conveniently at the airport's Consolidated Rental Car Facility, this agency provides a wide selection of quality vehicles, ranging from economical cars for city driving to spacious vans and SUVs perfect for family trips or group excursions across California.
Avis is known globally for its commitment to excellent customer care, and the Ontario, CA, location exemplifies this dedication. The staff here is frequently recognized by customers for their exceptional work ethic and willingness to go above and beyond, even during late-night or unexpected delays, as highlighted in numerous customer testimonials. This focus on service minimizes stress for travelers, ensuring a positive experience from the moment you land or arrive at the facility. From pre-prepared vehicles for Preferred members to efficient counter service, the goal is always a swift and enjoyable start to your journey.
The agency not only provides standard rental services but also incorporates advanced features and perks that cater to the modern traveler's needs. The availability of online and app-based services, combined with loyalty programs, enhances convenience. For instance, the option for Preferred members to receive a text with their ready car's location and key status, as reported by one customer, showcases the location's adoption of technology to speed up the process and reflect a premium service standard. Furthermore, the commitment to offering various vehicle types—including both standard car groups and specialized van rentals—makes it a versatile one-stop shop for all your transportation needs in the region.
The Avis Car Rental location is strategically situated at the heart of air travel for the Inland Empire—Ontario International Airport (ONT). The address, 3450 E Airport Dr, Ontario, CA 91761, USA, places it within the airport's Consolidated Rental Car Facility (ConRAC), which is a hub designed for maximum traveler convenience.
For airline passengers arriving at ONT, accessibility is straightforward and hassle-free. A complimentary, frequent airport shuttle service is provided by the airport to transport customers directly from the passenger terminals (Terminals 2 and 4) to the Rental Car Center. Upon arrival at the ConRAC, the Avis counter and the vehicle pick-up lot are easily accessible. This streamlined process minimizes walking and ensures a quick transition from your flight to your rental vehicle. The location operates long hours, typically from 6:00 AM to 11:30 PM, seven days a week, making it convenient for nearly all flight arrivals and departures.
In terms of physical access, the facility is designed to be inclusive. Avis provides a wheelchair accessible entrance and designated wheelchair accessible parking spaces at the facility, reflecting a commitment to serving all customers in the California community.
Avis Car Rental at Ontario International Airport offers a comprehensive suite of services to ensure a smooth and efficient rental process for both leisure and business travelers in California.
Car Rental Agency Services: Providing a diverse fleet including sedans (compact, intermediate, full-size), SUVs, luxury vehicles, and specialized vans.
Van Rental Agency Services: Offering a dedicated selection of passenger vans for larger groups, family vacations, or team travel across Southern California.
Onsite Services: The convenience of having the rental counter and vehicle lot located together at the airport’s dedicated rental facility, accessible via a free airport shuttle.
Express Service for Preferred Members: Expedited pick-up service, including the potential for pre-prepared paperwork or receiving direct communication about your car's location upon arrival, allowing you to skip the standard counter queue at most locations.
After-Hours Returns: A secure key drop box system is available for customers returning vehicles outside of the standard operating hours, typically from 4:30 AM to midnight, providing flexibility for late-night or very early morning departures.
One-Way Rentals: Options for renting a car in Ontario and dropping it off at another Avis location, perfect for cross-California or cross-country road trips.
Several key features make Avis Car Rental at the Ontario Airport a standout choice for local users and visitors to California:
Active Military Discounts: Acknowledging the service of the Armed Forces, Avis offers special discounts for active military personnel and veterans, providing up to 35% off PAY NOW rates through partnership programs.
Avis Preferred Loyalty Program: This free membership program provides numerous benefits, including expedited service, points earning on rentals, and access to exclusive offers, making every rental faster and more rewarding.
Advanced Payment Options: The location accepts multiple convenient payment methods, including all major Credit Cards, Debit Cards, and modern NFC mobile payments, catering to all customer preferences.
Commitment to Customer Service: Customers frequently praise the Ontario staff for their dedication, efficiency, and willingness to assist, even when facing high volume or unexpected delays, ensuring that reservations are honored and customers are satisfied.
Modern Vehicle Fleet: Availability of new or late-model rental vehicles across various classes, ensuring a comfortable, safe, and reliable drive throughout California.
For making a reservation, confirming details, or general inquiries for your California travel needs, the Avis Car Rental location at ONT can be reached at the following contact points:
Address: 3450 E Airport Dr, Ontario, CA 91761, USA
Phone: (909) 390-1441
Mobile Phone: +1 909-390-1441
Choosing Avis Car Rental at Ontario International Airport means prioritizing efficiency, reliability, and excellent service for your transportation needs in the California region. This location is particularly worth choosing for travelers who value a seamless airport-to-car experience. The positioning within the ConRAC and the reliable, free shuttle service eliminates the common frustrations associated with off-site rental agencies, making it an ideal choice for time-conscious business travelers or families eager to start their vacation.
The demonstrated commitment of the staff to customer satisfaction is a significant reason to choose this location. Customer reviews highlight specific instances of agents staying past closing hours and working quickly to process reservations and accommodate customer needs, suggesting a level of service quality that surpasses the typical transactional rental experience. This dedication ensures that even when travel plans go awry—a late flight, for example—you can expect a committed team to help resolve the issue and get you a great vehicle.
For those who are frequent renters, the benefits of the Avis Preferred program are fully realized here, often allowing members to bypass the counter entirely, saving valuable time. Furthermore, the specialized discounts for active military and veterans show the company's appreciation and commitment to providing value to specific community groups in California.
In summary, whether you are picking up an economy car for quick travel within the Inland Empire or a spacious van for a week-long road trip to a California national park, Avis Car Rental at ONT provides a premium experience built on convenience, a diverse vehicle selection, and a strong foundation of customer-focused service. It is a reliable, professional partner for exploring everything California has to offer.
Avis Car Rental Details
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Photos










Avis Car Rental Location
Avis Car Rental
3450 E Airport Dr, Ontario, CA 91761, USA
Avis Car Rental Reviews
pick updeskflightcheck inSUVprepaidsupervisorpassengeremployeeLAX
★ 5★ 4★ 3★ 2★ 1We were an hour and a half late with our connecting flight to PDX. Avis closed at 1am, and we arrived at 1:11am, and rushed to the car counter. We arrived to see over 20 people already in line. We waited in line for almost an hour, while Tia, Gio, and Joey helped each customer get their reserved cars. They were all so kind and efficient although they were supposed to be closed. They all went out of their way to please each customer!! Although we did not get the car we had hoped for, Joey actually gave us a car that we loved better! It's rare to have a staff that would stay late with such a great customer service! Avis is top notch and I would highly recommend them to all who uses rental car services!Thank you for extraordinary service! See you all again next time!
October 13 · Theresa ChaconI usually only rent from Avis, so I booked without checking reviews. Afterwards seeing all the bad reviews I nearly cancelled. However, I was pleasantly surprised to get a text once I landed saying my car was ready with the key inside. This is the first time I’ve had any location do this as a preferred member. Sure enough, got right into my brand new rental car (
August 19 · Kobbe FI am a preferred Avis member and have been for years. Today I had my wife to go pick up a prepaid reservation I had made. My wife and kids arrived on an earlier flight, and I’m coming in on a later flight. When she arrived, she told the counter attendant that she is picking up the car and I was to arrive later, 6 hrs later to be exact. They told her that she cannot get the car since she is not on the account. She ended up calling me and I tried explaining the situation to the attendant and another person, the supervisor. Both refused to give the car. So I ended up calling Avis customer support and they notified me that my wife can pick up the car and that they update the system to reflect she can. I called my wife back and told her wait a few minutes for the system to be updated. After several minutes, she went over to the attendant to share the feedback from the Avis customer support rep and they told to wait for the manager. After another 30 minutes the manager told her they can’t give her the car, told her that when your husband arrives, he can pick up the car. She also saw / heard the other attendants laughing. My wife would have waited for another 4-5 hrs before my arrival. I ended up booking with another rental service. Worst part, they didn’t refund my payment since the pick up time was now after the scheduled time. My wife arrived before noon (scheduled pick up time) and had to wait for until ~2hr before being told not being able to take the car. Are you kidding me!Most rude service we’ve experienced with Avis in all the years I’ve been with them. In the past we had a similar situation and my wife was able to pick up the car, no problems.Avis, you lost a customer, I will be sharing this experience with my colleague at work as well.
July 23 · tosif ahmedWe reserved a premium SUV. We waited in line for an hour when we arrived and then we were told they had no SUVs at all. We asked why they allowed people to reserve SUVs if they had none left and they had no answer for the misrepresentation. Other than that the new general manager told the employees at the counter that he was going to just let people reserve, and they would deal with the problem at the counter. In other words, misrepresent availability and reservations to consumers. Because we had to haul a large number of items, they gave us a crappy cargo van. To add insult to injury, they then charged us more for the rental of the cargo van than what we had reserved for the premium SUV..
October 12 · Nicole LundriganDO NOT USE THIS COMPANY!!! 🚨 If I could give no stars I wouldMy father recently rented a car from Avis here in Ontario CA. It was honestly the cheapest last minute reservation we could make for the extended weekend trip. Pick up went fine. The issue was while in possession of the rental. My father was driving in a busy highway when his car just broke down in the middle of this busy 6 lane highway. Luckily he was able to manually push the car to the side of the road along with my brother safely while they waited for roadside assistance.Next nightmare was changing the car itself. Avis in LAX assisted providing a new vehicle for the remainder of the visit. However, I feel Avis representatives are poorly prepared for emergency assistance or unforeseen circumstances such as this. My dad followed up at pick up of the car to see what needed to be done pretty much to report the issues with the car and any new documentation he would need.He was simply advised - “follow up with the Avis in Ontario”- funnyI had to get involved calling Avis Ontario for assistance as my dad was attending an important event down in California. I received assistance from representatives such as Elisha who does not seem to like her job or understand her role as a customer service representative. I expressed the frustration and what occurred and was advised at pick up of the new car and that I was following up as advised.They did not seem to know why I was following up or much less how to proceed. Eventually we got a claim/report put through for the events of the day with their damaged vehicle. I asked for documentation/ email of what we discussed and was brushed off and told I cannot get this per Elisha.Advised our frustration again and that I need something advising the details of the discussion and that we would have nothing further to do especially due to the uncertainty of the representatives. Elisha proceeded to seem to get mad at me and advised all she could provide is a case number and she was speaking over me.Case is what I was offered as a “resolution “ to this ordeal was a free day due to the inconvenience which still has not been processed as they need upwards of 7 business days to process a refund even in escalated situations such as ours.Never will be using Avis again- learned my lesson cheaper is not always better! Beware before using this company!
August 06 · mirna gonzalez
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